shelly bmw

Reason for Visit: Service

I recommend this dealer: No

My Review of shelly bmw:
Yes i called the number on the paper stapled to my receipt and i was supposed to talk to the service manager name brock, but instead i talk to a lady who was his assistant, i have her name written on my receipt but dont have it now, and i told her everything. Like how i was so hard to get in contact with David and how my car was in the shop for 6 days and how when we brought the car in that i had no physical leaks and no smoke coming out of the vents and side of the car. I had my car checked out by my mechanic before i had left he said that my belts were ok and that the only problem was my water pump, which we had fixed. So when they said the thermostat was not working i understood that. But it too long for the car to be fixed and David gave us the run around and never was at his desk he said that he was calling the warranty company but they gave him the run around but when we called them they said they kept calling but David never answered the phone which i can comply with because we also were trying to call. They gave an appointment time and never called to tell us what the problem was and we tried calling but did not receive a call back till the next day. I am very appalled on how your proper protocol, because when i called to complain to the manager's assistant she said that the brock the manager would get back with me in a couple of hours and never did. So the thing is i have to now pay a bmw dealership to look at my car again when these things were not happening to my car before, you guys charged way over for labor charges. I personally think that just because we were on vacation you guys took advantage. Also you did not even offer to get us a rental why we were down there. So the service there gets a zero from me very bad service and i will be writing about your work ethnics on my blog and youtube and where ever else that i need too. My Husband is a producer so be sure that some actions will be taken place even if i have to call the local news company over there for consumer reports.

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