Reason for Visit: Sales
I recommend this dealer: No
My Review of volkswagen of orchard park:
There are three Volkswagen dealerships in town and My wife and I visited all three. Together and separately, depending on our schedules. I received a quote from one dealership while my wife test-drove the same model at VW of Orchard Park. She was on her lunch hour and didn't have time to dance the dance with the salesman (who was rather disinterested anyway). Her mission was to simply drive the base model Jetta since I had done the test driving thus far.
My wife and I were impressed with the car so I emailed the salesman using the address on his business card. In the email I stated that he gave my wife a test drive earlier in the day and we wanted to buy. I included the quote I received from the other dealer and asked if he could do better.
After a day with no response, I decided to call the salesman to see if he had gotten my email. He actually denied having an email address. When I recited his email address from the very card he gave my wife, he then claimed "someone else is supposed to check his email" and put me on hold. Another character then picks up and says"Jason's with a customer (what am I!) I'll take your call". I explained the situation and asked for a quote to compare with dealer number one. He acted extremely put out, as if I just asked him to lend me fifty bucks. Finally he says, " Look, there's only a $400 profit margin on the base model so just buy it at another dealership." I say, "ok thanks for your..."..CLICK. I didn't even rate a "good-bye"!
The nuts and bolts of what happened here aren't so bad. They simply didn't want to forego any of the profit to gain a customer. What is bad is how it transpired. A simple reply to my email declining my offer to compete for my business would have done the trick. Instead, I was made to feel unwanted as a customer since I only wanted the base model and not worthy of even common courtesy.
If you go to this dealership and they treat you well,.. you can bet you just paid too much for your car.
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