Service and Purchased Used Car - TK
I have been a customer for 9 years, I have been very happy with the service. Excellent customer service, availability and results. I just bought a used car from GB Motorcars as well. When there was an issue that was found within a few days, they went out of their way to make sure it was fully addressed and repaired and that I was satisfied with the results.
Great buying experience! - Martha001
I could not have asked for a better buying experience! I went in after seeing a car listed online, and once we test drove it, the rest was a breeze! Matty V. and the team at Key not only made it easy, but I really appreciated the fact that there was no pressure and they worked with me to get the best possible financing. I highly recommend Key Auto to anyone in the market for a used car. Their personal service and friendly no-pressure atmosphere is well worth it!
So happy! - JD80
My father went through auto village for his truck and was so happy with how he was treated and how the staff there bent over backwards to meet his needs that when it was time for me to get my vehicle, only place I wanted to go was PB's Auto village.. was overall the best experience I've had buying a car and I'm absolutely in love with my new truck! Thanks guys!
Very pleased and satisfied - ChrisandElizabeth
Excellent experience with Derek and Jeff. No false promises, no pressure and two real professionals. I had been car shopping since the beginning of June, so to have such a pleasant experience at the end of August after many fair to extremely disappointing experiences was a real pleasure. I will consult with Derek first the next time I am in the market.
Great suv with a 1 year warranty - shay
I was searching for over a week for a suv to replace my old one. I found a Durango that came with a 1 year warranty and was priced in my budget. They treated me great and even filled my gas tank up. I have spent 5 times as much on a new car and it didn't have a full tank.They are great and really take care of their customers. I will be back for my next vehicle and send all my friends here.
bought a "BMX" X 5 there-Gaby and eddie-love them - sandy
I gave these guys an excellent A plus rating. as they helped service my Honda for several yrs and now I am learning about my new BMX 3.
they have been helpful with all my questions as well. Great family owned business
Best customer service ever - Rissa
These people go beyond the call of duty to make things right. Feel confident in purchasing a car here. They will make a lasting impression on you.
Extremely pleased - Bob I
We are extremely happy with the service we received. Mark was very helpful and patient with us while we rest drove a number of cars and made a decision. They were able to get us financing with a good payment even though other dealerships couldn't. We will definitely be back for another purchase.
Great - Yamahaman
Very helpful did a great job getting us a new car. Very satified with the service. Thanks again for the great exsperience. will be back when i am ready to get out of the the lease im in now
Prompt, Competent, and Solution Orientated - Prism37
I recently brought my vehicle in for a routine NH State inspection. Not only was Service Manager, Joe Swan, competent, he was also personable, knowledgeable, and the epitome of what great customer is all about. He explained the needs of my vehicle in a clear and concise manner. Thank you for the outstanding service Joe!
great people to deal with - AL SHAW
completely satisfied with purchase Scott was great to deal with we agreed to a price on line .
i didnt have to test drive the vehicle . I already knew they would stand behind what they sale .
there was 1 issue with the vehicle which they promtly took care of . buy your next car at seacoast wholesale you wont be disapointed
Al Shaw Hampton.NH
Rude and difficult to deal with - Drew92
Made the two hour drive twice to look at a truck and was unsuccessful both times. They didn't have the truck accessible either time. Very rude and anything but helpful in arranging a time to have it available. Seems like these guys push their customers around at any opportunity. Took a moment to look at the other inventory and noticed that all they sell are a couple dozen polished turds. Not worth the effort. There's many other dealers in Plaistow area. Visit them instead.
Good sales, terrible service - Ilya P
It is hard to write this review. There are two distinct and polar opposite sides to this "dealership".
I will list details of my ordeal with them below, but in summary:
Good sales customer care.
Total technical incompetence (ether deceiving you or just do not know) - so do not believe a word they are saying for the condition of the car!
Dealership got lucky to acquire a very sought after car and people all over US wanted to buy it. I was the first and gave them deposit. I am 1500 miles away and was planning to fly in and drive it back. Thus, I really needed to know truth about car condition and asked many questions about it.
Salesperson - Jen could not be nicer. She patiently responded to my many questions. But unfortunately, none of the technical answers she got from the service department were true. I do not know whether they deliberately misled me or they are just totally incompetent technically (I am leaning towards former).
Asked about clutch, was told that it is perfect. Clutch was all worn and pedal required huge effort to press.
Asked about tires - was told almost new - were 4/32nds.
Asked about other issues - was told car is in amazing condition with no issues - power steering pump was dying....
Dealership was very nice to offer to do timing belt, which was due. They also replaced the battery and did the breaks. Again - great service on the surface, great intentions. Unfortunately to me they do not have technical abilities to do even the simplest job - breaks, let alone timing belt!
The fact that when I picked up the car it had no coolant and my brake fluid was low should have been a warning sigh to me.
Issues caused by the incompetent timing belt job were the worst:
1. When putting back the cooling fans, they dropped one mounting bolt into the channel on the bottom of the radiator, thus did not properly secure fans to the radiator (they did not replace the dropped bolt, just left fans secured by why was left). instead of being supported by the bottom, fans were suspended by the top.
As a result, on the way home radiator cracked under the weight of the fans causing total failure 400 miles from home!
After towing the car back, I contacted the dealer and they were "nice enough" to reimburse me for part of the towing, car rental and new radiator.
2. When putting timing belt, they did not use any gap tools (included with the timing kit) and pressed the guide into the timing belt. As a result, timing belt was totally destroyed within 10K miles. We luckily discovered it by chance. At the best estimate, timing belt has 2K left. The car has interference engine and if belt failed, the car would have needed new engine!
This time dealership totally, rudely, and flatly refused to reimburse me for the parts needed to do the job. I contacted BBB but they could not help either. I only requested reimbursement for parts, which I thought was very reasonable.
3. Breaks made it home! But dealership used the cheapest parts possible and did not adjust them at all, so they were rattling and scraping all the way and required service when car was running again.
4. Even oil filter was leaking!!
If you have service need: Run away from them!
If they did any repairs or service on the car you are buying - go somewhere else or plan to redo the job as soon as possible. Do not believe any information they give you, verify everything!
If you are just buying the car - sales stuff is caring and nice (still check the car!).
Overall the repairs caused by the dealership “service” (radiator, towing, rental, timing job) were around $2,000. On top of that new power steering pump and new clutch (both supposedly in excellent condition) required another $2,000. Tires were another $800.
Dealer reimbursed me $800 for the radiator.
So, the “excellent condition – drive ready” car cost me extra unexpected $4,000.
Terrible sales! - Chevy guy
Manager is a joke. Who in their right mind would buy a vehicle without driving it. Lost a sale for life. I will never recommend anyone to First City cars.
My experience has been positive - Dave
I have purchased two used vehicles from C.J.'s.
Used vehicles, heck brand new vehicles, are all man made creations and therefore it may naturally be assumed that they are inferior from the start. Used vehicles, it should go without saying, will continuously need some sort of service and repair, pretty much ongoing. If you get yourself a vehicle that requires little maintenance each year, you can count your self very lucky! Maintenance free automobiles, are a rarity!
Most of the time I have brought my vehicles back to C.J.'s, and nearly always any issue I have had, has been remedied. Yes, once in awhile, an attempted fix made need a little more tweaking, but rarely.
As a person who has been on a very tight budget for a long time, I have always found the Proprietors at C.J'S, have been very helpful in giving me solutions and ideas that work within my budget. I am appreciative of that thoughtfulness on their part. Trust me, I have been royally screwed over in my lifetime, by Garages, Shops, and Mechanics, who took me for a sucker. I have spent sums of money I didn't need to. Yes, we all need to be careful who we deal with, yet I think if you are considering purchasing a vehicle or need to have your vehicle serviced after purchase, through C.J.'s, you should be fine. Act like a spaz, be an idiot, make absurd demands, swear and cuss, be impatient, be a snot nose, and be all defensive when such a posture is overkill, then expect bad service in return from anyone, let alone C.J's.
If you are one writing a negative review, and if you are a person telling others to steer clear of C.J.'s auto village, then I have to wonder just what sort of personality and psychology you present to all your fellow beings, that you encounter. Are you going into a relationship with this Dealership, looking for a fight? Do you have a nasty attitude going in, if so, then no wonder, you have a problem with this Dealership.
If you want a good experience, and act like a mature adult, I would bet you will have a decent experience, if you choose to transact with C.J.'S Auto Village. Business owners are human like yourselves. Yes, they choose to deal with the general public of humans by the nature of their business. What sort of person you are, to deal with, says it all, when it comes to the nature of the relationship or experience, you have at C.J.'s. As for myself, my experience has been primarily positive. I do not see any signage or commercials or anything that tells you, that this Dealership is going to treat you like a King or Queen, that you imagine yourself to be. Get real, you are simply a potential Customer.You will be granted a no frills transaction. Behave yourself and maybe you will EARN(not automatic) the status of a "Valued Customer", a mutual respect and understanding will then develop. Basic, right?
LOVE MY SUV - Valerie Fawcett
I did my app on the phone. They helped me step by step with the Paperwork.. I walk out with a suv that exceeded my expectations. Looks excellent runs Excellent! You have to go there and see there inventory the cars are Beautiful. I will go back there and will tell every one i know to go there!!!!!
Terrible - vinmunster
I found the truck perfect truck for me. I have been looking for a few months. I live almost 4 hours away, in Maine. I dealt online with one of the sales people. The truck I wanted was listed for $39,995, and it books for only $36,000. I understand starting high, to try to get book value out of a vehicle, I have no problem, with that. I asked for a price, and the quoted me $37,500. OK... Fine. They are still asking far too much for the truck, but maybe it's because they are worried that I am going to try to trade in some junk that they have to show me more money for than it's worth. So, I ask if they can give me an idea of what they would give me for my truck. They tell me they certainly can, if I provide pictures and the VIN. So, I did. 4 days later, nothing, another day goes by and I tell them I really need to know what they can do for me, so I can make plans to drive to NH on my only day off of the week. Still, nothing. So, I submit another internet lead and ask what the delay is. One of the Owners, Bob, replies back and says he doesn't know what I am talking about, because there is a log of e-mails back and forth between the sales person and myself. I said yes, but he told me he would get me an estimate on my trade, and never has. Bob then replies "we are not just going to throw a number out there, it's time to call us or stop by with the trade, we have gone as far as we can with emails" Just like that. No proper grammar or anything. So, I replied that it was very disappointing that I was told six days prior that they could give me a figure, and it wouldn't be a problem. I explain I buy a truck every 18-24 months (which is no exaggeration, though it's closer to every year). So, then a different owner, Mike, replies "Hi Mike your trade is a little too new for us. Thank you for your time" I have a 2013 Chevy Silverado Z71 Crew Cab. They have two 2013s available for sale, as well as a 2015. Terrible customer service! Also, never in the last 18 years and 16 cars I've had, have I ever been told I can't get a reasonable estimate over the phone or online. I even told them about the small things like it will need new tires, and has a small dent. I was up front and honest with them. That's all I asked for from them, and they couldn't deliver.
GREAT TRUCK...COULDN'T BE HAPPIER - Joey2014
I recently needed to get a new truck, I didn't want to go through another winter in my current one. Being someone with "not so great credit" the process of shopping and getting the truck I want can be pretty tricky. I did some searching online and came across a bunch of nice trucks and called the dealership. The owner Bob answered and was really nice and told me about all the different trucks. I told him I had a credit problem and he let me know they specialize in finance and would be able to help . When I got there Bob greeted me and brought me out and had the truck I was interested in sitting near the door. He let me take it for a test drive by myself. I took it for a test drive and really liked it. I got back and expected the finance aspect of the sale to be difficult. Bob worked with me and helped me get a loan which was a lot better than I expected. I am really happy that I chose this dealership to go to. I got the truck I wanted and a loan better than I expected. I would and have already recommended this dealership to my friends.
CROOKS!!! - scottishlady
never buy a car here you do not even get out of the lot and there are issues. This car can not pass inspection and they guarantee the car will pass inspection. They at 556 auto sales refuse to answer calls and do not stand by their written word. they are crooks stay away!!!
scams - nikita
these people dan and judy manteuffel will tell you anything to get to buy one of their overpriced lemons. they do not disclose information about car you buy and we got an $8000 lemon. less then 60 days into loan second payment wasnt even made yet and transmission gone was defective prior to purchase as i had a transmission experttake it down and look at it. tranmission was completely burnt out in the housing, no fluids left!!! $3000 repairs and they will not do anything to fix this would never do business with them again or recommed that anyone else either