Purchase of used car - farmguy35
The dealership had a good choice of makes and models that met my criteria for a used car. The salesperson was quite knowledgeable about each of the cars that I chose to test drive. He assisted with all the paperwork in getting the car insurance transferred as well as the vehicle registration. Good job.
Extremely impressed - DavidandChristine
My husband and I have nothing but great things to say about this dealership. The vehicle we just purchased will be the 5th one by my husband has purchased from Guy Pellegrino. We have walked away from this whole experience very impressed and completely satisfied. Guy and Jeremy went above and beyond to once again earn our business and guarantee that we will be repeat customers. I highly recommend this dealership. We are extremely happy and have much gratitude for what they have done for us!
Would return hands down! - NDaigler
Looking for a vehicle in the WNY area is difficult if you dont have money down, good credit or a decent trade. So when my quest began to find a vehicle this place poped up, and I decided to check it out easier said than done since I traveled 40 miles one way to look.
Walking in I thought it was an average dealership. If you're not one who wants to be hassled, shop here first. The salesman came out and greeted me, asked if needed anything, but was carful not to pester me, which I liked.
When it came time to talk about a few of the trucks I was interested in , the salesman , Bill, was knowledgeable , courteous, and was willing to answer anything I asked. Bill would give a truthful answer, and if he didn't know, he looked it up instead of giving me an opinion
or some run of the mill phrase.
The selection is awesome with everything
Cars to trucks varying prices and mileage. Lets all be honest- a vehicle is the worst investment we will ever make. This being said they have something to suit most budgets and interests.
Obviously a dealership has to make money ( they got bills to pay too) , but most if not all vehicles on the lot are priced very reasonably.
When it came time for me to buy , long story short they neogiatied a fair price for truck which I am now the proud owner of. There were a few small hiccups (part of the negotiating process) but they did some leg work and got my to the price I wanted.
After the deal I took it to my trusted mechanic ; he replaced a small part ( they would have covered it but it was cheaper for me to go this route), but after a very detailed inspection the truck came back clean as a whistle.
Hands down would shop here before going anywhere else. My experience was great in sure yours will be too.
Would recommend Jim White's to anyone! - Greg
I was looking for a car for my fiance and I we found a great deal at Jim White's! The staff was great-very friendly and inviting! Rich offered us top dollar for our trade and even got us a super low 2.25% interest rate on our loan! When we were ready to finalize the deal everyone stayed after closing to accommodate our work schedules. We even drove off with a full tank of gas! Couldn't be happier!
Great experience - LCBroderick
Friendly, professional & helpfull. Overall great experience & we love our van. We were very picky while looking for the right vehicle & the staff was accommodating. Thank you Ki-Po!
Excellent service with no high pressure ! - Fay Fisher
We are leasing 2 Rav 4's from Northtown after having 2 2012 Rav 4's. Worked with Danny Rubino and Shaun Roberts. Second time of leasing Rav 4's. They are so friendly and helpful in every way. No high pressure that you may have experienced at other dealerships. They are there to make you feel comfortable and at ease every step of the way. I would highly recommend Northtown to anyone and have done so. They make purchasing simply,relaxing,and most of all a pleasure to do business with. That to me is very classy to say the least. Now hoping to take my sister there and get her something she loves. Thanks Danny and Shaun, also the other financial manager I spoke with(sry don't remember his name)for making the our experience pleasurable! Wouldn't think of going anywhere else. They actually make you feel like family!
highest in value & honesty - joneveman
I am sure there are other used dealers with integrity, but how many back up their sales with a years free oil changes?? In my opinion Pool Auto prove their integrity to their customers. I was new to Rochester this year & found Pool by chance via internet used auto eval sites that listed a number of Pool's cars as top value for the money. I was looking for Honda or Toyota wagons in the 3-7K range, and found a Pontiac Vibe (the vibe is actually a Toyota Matrix in a pontiac body) and got it almost 1k under blue book value from Pool. Don't expect to bargain much as their prices are already super low, and they are firm on this because they know what they are selling you inside & out. Because they also run a service center you can put the car up and look under or inside as part of the process. Their mechanics have already saved me hundreds by showing & explaining how to care for my car over the last few months during my year of free oil changes. If you don't want a new car nor want to deal with a dealer, this is the place to go. You get a great discount for those cars with just a bit more milage than a dealer would sell, they work with Dealers so they can get the best offers that are either a bit too old or more milage than a dealer wants to deal with. My 2007 Vibe was in excellent shape for its miles & age, and is providing me reliability, as every week I put hundreds of miles on it for my commute. I can't say enough good things about this family run auto service & sales company.
2013 Jeep Compass - waxbottle
This is the third SUV I purchased from Galaxy Auto Place. Each time I have had a excellent vehicle for the money I spent. Excellent sale man Randy Jackson and helped obtain a additional key for this Jeep at a Jeep Dealership. When I will be in the market for another car Galaxy will be my first stop.
Awsome!!!!! - mary mary
Jennifer DePasquale,I want to thank you so much for helping me find a car,Your great,you work great with people very important.in this kind of business.Hope you sell more cars,your a top notch Salesperson. Thanks to all the great people there.
Amazing - Charkram
My sales rep Alex was amazing. 100% satisfied with everything he did for me and my buying experience. The process was fast and extremely easy compared to past experiences from other dealerships. Highly recommend that ppl stop in and look around before buying somewhere else.
Nothing but the Best Service - Kayleen Wilcox
I wanted to take a minute and review Basil Resale Sheridan. My husband and I just purchased our second vehicle from Reynard. He's absolutely awesome. We appreciate all the hard work and time he put into our deals. He kept us informed every step of the way and got us what we asked for. It's very difficult to find a salesman willing to listen and work for the best deal. I was so impressed I referred Reynard to my sister in-law, who also just bought a new car from him. I highly recommend Basil Resale on Sheridan Dr.
Bad credit equals bad service - Deservebetter716
I worked with Mike Caruana. Upon delivery of my vehicle with is only 2 years old it needed 4 new tires immediately. When I called them they said because of my credit situation they couldn't put new tires on it because it would increase the price. My seatbelt is twisted my brakes are less than half. I would expect more out of a car with a sticker price of over 18k.
Hefty price for cheap cars! - Kbaych
And when i say cheap, i mean terrible pieces of garbage! The cars are nothing but piles of junk. I bought my car and two weeks after i purchased it i started to have problems with the transmission. Needed to get a brand new transmission in it! Now a year later the car is having transmission problems AGAIN when it shouldnt be! The dont fix anything the way it needs to be fixed and give lame excuses for why things go at a snails pace. Took almost 2 months for my registration to come in the mail. Oh, and credit acceptance? Garbage! They do not work with you on ANYTHING! my credit is even worse now because of buying this hunk of scrap metal.
run away fast - nickja
Worsted ever nithing works and head mechanic and manager useless try to make you buy parts that are under warant and then keep it for days and dont get to it then tell you some line of crap had for week and wont even drive peace of trash
Horrible place - Dogmom
Tried selling me crap car for a high price. Then when we found a car we liked and they showed it, few minutes later they lied and said they're not selling it its going back...still on lot for sale a week later. Horrible service no organization.
Took them a week to get the car I was looking at to get ready to go.
Don't buy there, take the bus instead...if I could give 0 stars I would.
Bad experience - rdiaz716
Got 2005 VW Passat on on 7/13/16, that very evening while with my dealer the strut messes up, and progressively got worst through out the night.They wouldn't do anything for it the very next day! Nelson the "Manager said what do i expect for a 11 year old. I expect for a $7000 car not to need something fix the very next day.
This wasn't going to be the last car i bought in my life and may be the last car i buy from them. They give me a $400 quote to fix and this is with me getting the parts at cost???? I had the car checked out by Empire Auto Werkes, and it will be $270. This just shows that something isn't right! More or less i am not getting what i was explained.
Today is Sunday 7/17/16 and my check engine light is on and my muffler has a hole in it, and is making it very loud. I intend to go tomorrow, but i just feel they will not do anything for me at this point and it has not even been a week yet. I have big regrets going here so far. If anything changes i will be more then happy to change my review.
CAN I AT LEAST DRIVE AROUND THE BLOCK A COUPLE OF TIMES BEFORE THE CAR STARTS TO BREAK?
Since this last review. I had a gas leak and continuous check engine lights and epc light. Every time I have brought the car into this location I do not get any sort of paper. The gas leak was fixed, but check this out. The car was inspected by awesome motors and they sent the car back to awesome motors to be fix???????. Since when does a dealership does not inspect their own cars before they leave the facility to a new customer ( no paper work on this and was told to go to awesome motors to get the paper work. but I bought the car at transit towne). I have asked multiple times for the EPC codes to be checked but haven't and not paperwork every time I have gone in and out. I just think this is because they want this car to make it pass the 30 days lemon law warranty and there is no proof I have been in there without paper work. I had this EPC code checked by empire auto werkes and found to be that it is a crank sensor and still has a evape leak pending. What a nightmare of a car and I'm the bad guy cause I chose this car??????
Horrible! Lies! Dishonest! STAY AWAY!!! - timstone
STAY AWAY!! STAY AWAY!! CROOKED! LIES!!
In our search for a good used car for my son we came across this absolute loser.... Very shady. Would not answer our questions. When we started to ask questions he dismissed us and told us to get off his lot. He said we were not buyers and that we were there to "bust his chops" when I pointed out that the information he was giving me did not match the information on Carfax this guy got very defensive. It became very clear that this guy was lying to us. He did not like the fact that they we were asking questions. That struck me as very odd. I mean seriously, who buys a car without asking questions? After looking closely at this guys cars I realized that they were nothing but junk. I have never come across such a shady character like this in my life! This guy just screamed "Hi I'm a crook and I'm going to lie to you just to get your money"
He told me that he did not think that I was a buyer, after the 5 minutes we were on the "lot". I didn't have the heart to tell him that I had several thousand dollars in cash in my wallet LOL! Mistake buddy huge huge huge mistake! Thank God we got off that "lot" and bought a car down the road in Hamburg, which was better and from a better dealership.