Great Purchase & Great Experience - Cali
From my first visit until I walked away with keys in hand Roger made this purchase a swift and sweet experience. I loved how Roger was so knowledgeable about the BMW 5 Series I purchased and it was a better experience because of that. I felt comfortable and I loved how fast everything took to seal the deal. Roger even did an extra favor for me that went a long way for the my experience at this dealership. If ever I am in the market again I will definitely call Roger to get me what I need. Thanks!!
Great experience - Johnnymoon13
Rob and all the guys took great care of me!! They were very pleasant and experienced they were very patient and made me very happy!! Thks for everything!!
Great Car Buying Experience - bobbyj
I could not have asked for a better car buying experience. Tony was awesome.
I did my homework before going to Mayo Autos. Test drove the car Tony gave me an excellent deal, plus I traded my car in and he nailed the trade in value We agreed on a price and I was in there less then an hour.. Talk about a Pain free car buying experience with no pressure. Tony knows the market and offers clean low mileage vehicles. Mayo Autos has excellent reviews for a reason, and are highly rated by the BBB. I will be buying my wife next vehicle from Tony in the near future..
Words could not describe the feeling - Marque'sBMW1
Normally, when your car gets service done on it, it's time to panic. Especially when you don't know what the issue is, BUT when taking your vehicle to car vision for service there is no need to panic because Mike will see you through and do all he can to help. Thanks Mike and crew you guys are AWESOME
great service by my salesman Willie! - dawnval123a
They made it very easy to deal with the car buying experience! Willie was very helpful and pleasant.I recommend them for an easy transaction!!!
Great - Nicelady15
It was a great experience we got approved picked our car paid our dollar and left home in a semi new used car . The guy who helped us was even better he got us deals and discounts overall I would do it again .
My Daughter's First Car Buying Expereince - egronwaldt
My daughter bought a 2004 Subaru Forester here and we had a great experience. This was her first car she bought herself and these guys couldn't be nicer. We got a great deal and this is where it's gets better. Two days after we took the car home and noticed the temp gauge moving into the red and the engine surged in park. We took the back to the dealer and to their credit, they checked it out twice and couldn't find the issue. A second set of eyes at a local auto repair shop did the trick. They found out the radiator was clogged and the O2 sensor was bad. And get this, Battaglia paid for all the repairs and diagnosis time. Two great businesses in Norristown!
Tony worked with me - grbira
I had an issue but Tony worked with me after I wasn't able to purchase from them. Nice guys in the end. Thanks, guys.
Excellent staff - Waz H
They took the time to find every way to get me approved and did when 5 other lots couldn't do nothing for me and showed me the door. These ppl will put in the work. Very grateful
no pressure - njaco1215
A no pressure car buying experience. Jon and Chris we're great from the start until we drove off the lot. We were never pressured or pushed towards something we were not looking for. They were honest and upfront with any questions. They were very helpful every step of the car purchase. We have been very happy with the 04 Escape we purchased from them. If we knew someone who was looking for a good used car dealer or needed another vehicle, this would be my first stop
great to deal with - assist 128
I have new friends there. Treat me like I was one of them let me test muliple vehicles and found one that fit my budget and my family I won't buy from another dealer now
Didn't buy but would reccomend - lilphilw
I didn't end up buying a car here but they were very friendly and put no pressure on at all. Eric was a pleasure to deal with and was very honest. Would definitely recommend
Great car dealer and full mga rage service! - ladygensemer
I bought my mini coop last year and love this car. Just had my son buy his first newer car here, they did a great job in the transaction. I have had my older vehicles serviced here and they have been very fair on price and honest about all the car issues. I would trust them for service and another vehicle for myself, my family and friends.
Used car purchase was a pleasure - ted schmidt
Needed to replace a car due to unfortunate accident. Low pressure sales and genuinely honest sales person (Denise). Couldn't find a better deal. Will return for future business.
Great people. Great car. Great price. - Mary F
We made the trip from Lancaster to Norristown to look at a Scion that my daughter was interested in. It was well worth the trip and a very pleasant experience to deal with the Mancini's. No pressure. No anxiety. Honest answers. Immaculately clean vehicle for a 2006. Everything was taken care of.
I give them excellent reviews for the fact that they made ev - Justin's towing inc
I give them excellent reviews for the fact that they made everything go smooth and easy and they kept their word thank you very much Ed Sullivan can't wait to do business with you again
Great Customer Service - shugan715
I loved all the people who work here!!! Everyone was very polite and helpful and made us feel at home and comfortable. I especially want to Thank "Chelsey" who worked her A** off and was so nice to us and she kepted us updated on what the transaction(s) were taking place.She was very good at her job,I would recommend her to anyone I know who is looking for their next vehicle. Thanks again to everyone who works here, also for the food/band!!!
Awesome and Reliable Service - clandersons102
I have been taken my cars to Scott Schaeffer over two years now.From day one i was always treated
with Respect.I never have to bring my cars back for the same problem.A couple months ago my truck
had sensor problem Jeff check it out and told me that it was not safe to drive, Cory had me come in the
next day to fix the problem.Jessica has very great customer skills..the entire staff is very Helpful!..I would
recommend Scott Schaeffer to anyone.
Great dealer to do business with... - Scott75
This is a fantastic dealer to do business with. They've always taken care of me and my family when it comes to our car needs. They do business the way it should be done. When most dealers have forgotten the personal side of doing business they haven't. This is why I go back to them time and time again. Mike has been good to us every time.
Ray Price Mazda experience - jky128
Arthur Torres my salesman was phenomenal. He listened to what I wanted and didn't waste my time. Arthur went above and beyond to make sure I was happy and found me the car I was looking for and even called me the day after I brought my car home to make sure I was loving the car and didn't have any questions. I will definitely buy my next car at Ray Price because of the experience I had.
Positive experience - Epheao
J L Freed offers a slew of attractive used cars. Attractive=appealing. We had free range and were dealt with in a low-pressure way that made it all comfortable. Yes, we bought and had our hopes fulfilled at a fair price. If you need a Honda, or other late-model used car, J L Freed is the place.
New Bug! - awade87
Jim was great to work with and very nice. He was patient with us and willing to work with our situation. He went out of his way to make sure we were comfortable.
2015 Toyota Corolla Sport - clwalker
I purchased my car from Twin Pine Auto. I ws in a severe car accident and needed to find a car quickly. I looked on line and then decided to visit the lot. I went on a Friday. Wyatt Zong waited on me. I explained the situation and my comfort level with mid sized cars. I told him what I had and how safe I felt in it. There were several cars in inventory. Since I was injured from the car accident, he drove me around the lot in a golf cart, slow and gently. He was very kind and did not pressure me. I returned the next day and Wyatt sold me the car I was leaning towards the day before. I am quite happy with the entire process and very happy with the compassion that was shown to me after my accident.
Car Sense just makes sense - mikemckernan
This is the second vehicle I have purchased from Car Sense in Hatfield, PA . On this occasion I worked with Bumper and Todd...two of the friendliest, pressure free people I have ever dealt with when purchasing a vehicle. When we got there, Bumper was very busy with other customers, but he still took the time to find out what I was looking for both vehicle wise and financially. He took the time to educate me and let me test drive many different vehicles. Once I made my decision he handed me off to Todd. As a backstory, we got there very late and by the time Todd started contacting the banks, many of them were closed. Todd asked us to wait until the next morning because he wanted to get us the best rate possible. Fast forward to the next day...not only did Todd get us a much better rate, he and Bumper also had the vehicle delivered to my home with a full tank of gas. The delivery person, Tracy was extremely respectful and nice. I filled out the paperwork in no time and couldn't be more pleased with the entire experience. I simply cannot say enough good things about my experience. Seriously, what other used vehicle dealership personally delivers your car to your front door? I was treated like I was buying a 100K Mercedes, not a 2014 Jeep Cherokee. Thanks again to both Bumper and Todd for making this such an easy and rewarding experience!
Everything went right! - RVRN
Jim Rosario was the best! He is the only person I dealt with, handled every step of the way like a true professional. He made me feel very comfortable and confidant that I was purchasing a great car and the entire process was smooth as silk thanks to him. I have already referred several people to him, and heard stories of others having great experiences at the dealership.
THANK YOU JIM!!!
Why buy new? - Go Birds!
Another great car buying experience! This is my 5th car from Carsense. Thanks Jeff R! Found a Maxima with everything I wanted. I think it took me longer to pick a car than it did to wrap things up. Saved thousands from new and still has the new car smell. Everyone is friendly and happy to help. No need to go anywhere else. I will be back when the time comes.
Honesty and Integrity - Theresa Whinery
An excellent experience as Bill took the time to find out my needs first and pointed me in the direction to the cars that would BEST FIT MY NEEDS. Thank you Bill and Just Cruisin! Theresa W.
No hassle! - Cooper22
Very pleasant and comforting experience...it is what it is, no hassle, no back and forth, straight forward. Makes for a pleasant experience when purchasing a new vehicle!
Completely turned my situation around! Very professional! - Don D
Wow! This company has gone above and beyond anything that I could have ever expected and completely turned my situation around. If you have read my previous review then you will know that I had anything but a positive experience and I did not recommend dealing with this company. Well, they have taken all the necessary steps to correct all of my issues quickly, accurately, and professionally.
Not even 48 hours after posting my last review I received a phone call at about 7:30pm. The gentleman identified himself as Mr. Bob King – Director of Sales. He first verified that I was the person that he was trying to contact and then proceeded to apologize for the experience I had, assured me that they would take care of all my issues, and explained that the experience that I had was not the way that they do business and they would make the situation right. I was surprised and delighted to be receiving this phone call because as of that time, had all but given up on Motorworld and had sworn to never deal with them again. He explained to me that he would be my point of contact and that I should contact him for anything that I may need. He also said that someone would contact me the next day to make arrangements to get my car in so they could get it taken care of. I agreed and we ended the call. Within 2 minutes of hanging up, he text me his contact information and expressed that I should call him if I needed any further assistance.
The next morning just before 10am I received a call from Shelly Puzzetti. She reiterated some of what Bob had told me just a little over 12hrs earlier, and then proceeded to explain to me what they wanted to do, how they wanted to do it, when they were going to start, and when the car would be finished. She then asked me if the plan she just outlined would be acceptable. Being that she covered all of the issues that I had in my last review, and even one that I didn’t mention in the review but spoke to Bob about the night before, I of course found this acceptable. She then asked me if the car was available at that moment as they wanted to come and get it and drop off a loaner. She explained to me that the loaner car that she had available was not an SUV, like my car, and asked if that would be okay. I explained that it shouldn’t be a problem. She said she would trade me out loaner cars when an SUV became available if I needed her to. I told her I didn’t think that would be necessary. I asked if she would give me 5 minutes because I was in work and needed to verify with my wife that she was home. I verified with my wife that she was home and that they could come and get the car. As soon as I hung up from speaking with my wife, exactly 5 minutes later, Shelly called me back. I told her that they could get the car at their convenience. They were to my house and switched cars within the hour after this phone call. Unlike my previous experience, Motorworld did exactly what they told me they were going to do when they told me they were going to do it.
Now like I said before, Shelly asked if it would be okay if she loaned me a car instead of an SUV. What they loaned me was actually better than the car that I purchased. What they loaned me was a Chrysler 300 with appx. 1100 miles on it with all the bells and whistles you could imagine. This car was actually worth more and was much more impressive than my own car. If you recall earlier, Shelly asked me “if this would be okay?” Who does that? Let me answer that by saying that only a professional organization that is truly dedicated to the customer experience and satisfaction does that. Was I blown away? Yes, I was very blown away. This is actually beyond the level of service that I was expecting from Motorworld. I now understand just how dedicated they are to customer service.
The rest of the process was seamless. Shelly called me the next day to let me know what they had found and what was being done. A repair on the car that they were performing required them to order parts that they would receive the following day. The following day was a Saturday, and although the car would be completed the same day, she asked if it was alright that I pick it up on Monday so that she had a chance to look it over personally to make sure that it was up to her expectations. I agreed. Let me tell you that I was in no hurry to return the absolutely beautiful loaner car that they had provided me! Well, I misunderstood a detail in mine and Shelly’s conversation and I did not get there on Monday like we had previously discussed. Shelly called me late in the day to verify that I was still coming and I apologized that I misunderstood some details and that I would not be able to get there in a timely manner. She assured me that it was okay and we made arrangements for me to pick up the car the following day. I sent an email early the following day to confirm that I would be there to pick up the car and not mess it up again. She acknowledged my email exactly 2 minutes later.
I arrived the next day around 4:30 and meet with Shelly. We walked out to the car and went over everything that they had done. They fixed everything that I had an issue with. They had my satellite radio connected for a bit of a longer term then what they originally owed me, addressed an issue that I didn’t even realize was there, explained to me that she meet with the individuals that I had problems with in my last review and that nothing like this would ever happen again, and presented me with a gift as an apology for my previous experience. I’m not going to say here what that gift was, but it was very, very generous on Motorworld’s part, and just showed me again how seriously they take customer satisfaction. As of this writing, I received a phone call yesterday, exactly one week later, from Shelly to confirm that everything was okay and up to my satisfaction. Wow!
I now have to do a complete 180 on my last review. Although everything that I said in my last review is 100% accurate and is the experience that I had, what Bob, Shelly, and their team did after finding out what I had gone through more than makes up for my initial experience. They have restored my confidence in dealing with Motorworld for future car purchasing needs. I am honestly comfortable with recommending this dealer to anyone I speak with. They showed me that they have an upper management that will not tolerate mistreatment of customers on the sales floor level and will do whatever is necessary to honor the deal that was made and make their customers happy to the best of their ability.
In closing, I would like to thank Shelly & Bob for their efforts in getting my issues resolved quickly, accurately, and professionally. I didn’t deal with Bob much other than what I described above, but I would like to commend Shelly for being nothing short of a true professional. I thank you all for correcting my situation and I look forward to dealing with you again.