great - bingo76832
was a good deal salesman was good explaining things going over things. taking his time just to get down to it it was a good deal I will buy another one from Mark raines
My new jeep - Philco555
I had the greatest experience here. My jeep of 13 years was on it's last leg and I needed to trade it in and get something new. No pressure and I ended up with exactly what I was looking for. A perfect replacement for my 2004 liberty. I could not be happier and I cannot wait to get up in the mountains, and to tour the beaches of hatteras in my new jeepy.
Very helpful and consderate. - peter
I came in to the dealership not sure of what I could afford, but the employees there really worked hard to get me a price I could manage. I am happy with the truck I bought.
Great Service. Great Experience - Chris Campton
I worked with Moe Aboulezz. He was very nice and polite. He wasn't pushy at all and let me drive as many cars as I needed before I finally made my decision. Great experience.
Top Reviewed Specialists At This Dealership
Great Experience - Danny K.
I was thoroughly impressed by Francis Thayil's knowledge and courtesy. He made the experience of the deal worth while. I ended up purchasing two vehicles on the same day!
Excellent - Action Jackson
The people that I dealt with were very professional and answered all of my questions.They gave me a very good trade in price.I will recommend this dealership to my friends and family.
Chrysler Certified Sales Consultant
Certified Sales Consultant
Mediocre at best - Brian1879
Drove all the way to concord after being told the vehicle I wanted was in stock. Got there and was told it was sold the day before. Classic. Tiana was friendly throughout the process. Found a replacement that was close but not exactly what I wanted. Asked for the price advertised, was offered 7k more. Frustrating. Then back and forth a for an hour. Eventually walked out and was five minutes away when they called and said they’d do the deal. Definitely didn’t leave a good feeling in my
Mouth. Then waited An hour and a half for the finance manager. Was told they wouldn’t adjust the apr on financing the vehicle unless I bought gap and a oil change plan. Felt scummy to say the least. Took two more trips to the dealership to get the accessories that are standard with my jeep as they had been taken out. Never even got a roof removal kit. Never a call from the sales person asking how I enjoyed the jeep. Would I go back? I’m honestly not sure. The customer service was lacking, and the sales and inance tactics left a sour taste in my mouth. The service department was top notch on my second trip to the dealership for the 2nd key the sales force lost to my jeep. There are other jeep dealerships much closer that I would have probably tried in hind sight. Looking forward to when I get the FCA survey on my experience.
Answered all my questions - Bt
I was wondering what my options were for a lease with trading in my wife's car with negative equity and Bill answered all my questions honestly with no pressure to buy. If you are going there to buy or lease ask for him.
Mark Dollard - GJo
I strongly recommend Mark Dollard in the Sales Dept. he was very cordial, and took the time to research to find a vehicle with the specifics-a lot of time and attention. When all avenues were exhausted, we turned to the vehicle on the lot. Changes specified were met and I drove the vehicle off the lot. Go in to visit with Mark and you will leave a satisfied customer
Outstanding Customer Service - Well beyond the manufacture - newtbarb
2017 Jeep Grand Cherokee arrived with paint damage. Chrysler was no help. Jon Alcorn and team at M&L worked to resolve the situation to our satisfaction. Mitch Maness, Robbie Wilson, Shawn Dowdee
the team in the Jeep Sales industry that clearly are setting a new standard in customer satisfaction.
The Jeep Team to trust.
Awesome - Angel718Scat
My buying Experience with Steve Motors has been so great. They made everything easy for me. Jamie Wright was my Salesman he helped me with all my questions during the sale. Even his manager Bush Kennerson reached out to me and made sure my deliverer was smooth. They both help me choose the right Charger for me. Definitely would do business with them again.
Terrible Parts/Service Departments. - David L.
Twice have been told parts are available for Recall Repairs. Have taken off work twice to take car in for said recall repairs. TWICE have arrived only to be told that the parts aren't there. They seem to disappear after being told they are "reserved" for repairs. NO communication between Parts and Service. Customer spends all their time calling between the two departments. Absolutely Unacceptable considering. Then they insult you with the offer of a free oil change for your troubles. That hardly compensates me to take time off AGAIN , after having done so originally.
Excellent Buying Experience - Alan Burns
I worked with Mark Dollard to purchase a 2017 RAM 1500 Sport. Mark was very professional and low pressure. He maintained contact with me without being pushy during the time I was shopping. Mark worked very hard to earn my business and has been in frequent contact with me afterwards as well. He also went through all the features of the vehicle with me before and after the sale to make sure I knew the capabilities of my new truck.
I am very pleased with my new vehicle and would highly recommend CDJR of Indian Trail, and in particular Mark Dollard if you are shopping for a vehicle.
Do not how to work on diesels - Rudiereddog
This is in reference to the service department. Nice people, but I don't believe they know what they are doing. I have been dealing with them for the past 2 months (7 times in the shop) on my diesel. After the 7 visits and $3K later, the truck actually runs worse. After picking up the truck the last time, I immediately called them and left a message with Julian (service manager) and have yet to hear back. After they charged me $3K to fix it and it running worse, I am now taking it to a shop that specializes in diesels. Should have done that in the first place but I assumed since Abernathy sold diesels, they could work on them. I was proven wrong. This is my 6th heavy duty truck and would like to have a new one soon. It will not be from Abernathy.
Stanly County CJDR
Lake Norman Chrysler Jeep Dodge Ram
Gastonia Chrysler Dodge Jeep Ram
Black Chrysler Dodge Jeep Ram