18 Alabama Lexus Service Centers

THE BEST CAR SALESMAN! - Jnknox23

THE BEST CAR SALESMAN! He was patient & made sure I got exactly what I asked for !

Very polite and helpful completed work in a reasonable - richardeller31

Very polite and helpful completed work in a reasonable amount of time keep me up to date with everything

Employees are professional and courteous. - Catherinecook

Employees are professional and courteous. Work was done quickly and thoroughly. Overall pleasant experience. Will definitely continue to use this dealership.

Dealings have always been excellent! - ronnursey

Dealings have always been excellent!!!! Best service ever!!! Service manager is the best I have ever had!!

Warranty Work - Cathy Speir

Took my Kia Soul to Crown Kia to have warranty work done on it. It was done in a very timely manner. Will gladly be going back for all my service work.

Could not have gotten better service than Mike and Jimmy.... - Ford F250 2021

Could not have gotten better service than Mike and Jimmy. Great dealership and stood up to their word. Come out and see them. Alabaster Alabama

Hughes Auto service Fixed my Hyudai, the part was put on... - boingy1

Hughes Auto service Fixed my Hyudai, the part was put on wrong then they charged me again to put the right part on when the manager agreed to waive the service charge, the charge was on the bill anyway. Also Dean Team Hyundai did not fix my service problem back in November when they first had, said they did not have time.

I have driven Lexus vehicles for almost 20 years and I - Jerry L.

I have driven Lexus vehicles for almost 20 years and I have never received this type of service with any of the dealerships I have been to. I recently signed up for a Lexus Enform subscription and after I signed up the service didn't work. I called the Lexus brand technical support where they walked me through several troubleshooting exercises and the issued could not be resolved over the phone. I was advised I had to go to a dealership so the agent warm transferred me to the Lexus of Huntsville dealership. I was then introduced to Regina (Service Administrator) where we were trying to set up an appointment to bring in the vehicle. She asked could I come in the next day at 7:15 AM and I replied yes. She asked could I leave the vehicle where again, I replied yes. I then asked about a loaner vehicle which is standard for the Lexus brand (as far as I know) when leaving your vehicle. Regina then went on a rant of them being a small dealership and that they don't loan vehicles without a diagnosis of the problem. The problem was already identified from the Lexus technical support agent so I was quite confused what the issue was. We went back and forth for a moment where I advised I would simply be contacting Lexus Corporate Office because they are serious about the brand and do not tolerate bad customer service. I did take my vehicle to Hennessey Lexus in Atlanta, where I was immediately given a loaner vehicle while they figured out what was going on with this service (no questions asked). I was not given a hard time and I pulled out with a loaner in less then 10 minutes. That is what I call CUSTOMER SERVICE. I saw where this dealership had an Elite Dealership reputation and I am wondering where that came from. If it where up to me, I would suggest that Lexus pull their name from this dealership as they do not own up to it's brand.