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Latest Arizona Acura Dealer Reviews
On 8/26/2009 1:58:40 PM dobo1925 wrote:This dealership outright committed fraud on a new car. They were neglegent with the application of window tinting by placing on "Arizona Legal", but what they didnt realize that the glass has tinting of its own, which made it "Atrizona Illegal". The car didnt pass inspection and they refused to replace the tint.
I WOULD NEVER WALK INTO THEIR SHOW ROOM AGAIN!!!!!
On 8/9/2009 2:18:49 PM horanjack wrote:I made a deal with their Internet manager, Doug Booth, on what was portrayed to be an immaculate low mileage (26000 original miles) 2003 Audi A4 station wagon. We are from Canada and would be flying in to Phoenix to pick up the vehicle and drive it home to Canada. The agreed price was higher than what I felt the car was truly worth, but I agreed to pay their price if they made certain that the car was fully up to date on maintenance and ready for a trouble free trip home. This was on a Tuesday. He promised the vehicle would be ready on "Thursday" as it was in their reconditioning shop. We booked a flight and headed to Phoenix on the Wednesday. While we were in the air Doug left a phone message saying there would be a delay in getting the car ready for Thursday as they had decided to order some interior panels that they felt needed to be replaced. I spoke to him on arrival at the airport and said I'd come over to the dealership on the Thursday morning to talk to them and to see the vehicle. On Thursday when we arrived at the dealership we sat down with Doug and talked, and he assured us that the shop would bring the car out to the front of the dealership for us to view momentarily. It took about an hour for them to actually show up with the vehicle. It was not the immaculate vehicle that we had been promised!! It had numerous small dents and dings, small tears in the interior, had not been properly detailed yet and was therefore quite dirty. Most disturbing though, was the fact that the cargo area had been converted for use as a service vehicle and had a plywood floor with some rather unusual electrical connections and devices protruding from the plywood. The glove box was also full of some type of aftermarket electronic devices that were built in and connected to the vehicle. Doug explained that the vehicle had been used by a ski lodge in northern Arizona to boost vehicles when needed at the ski resort, and that these interior parts that were on order were the replacement parts to replace the missing items in that cargo area as well as some other interior items. We felt we had been purposely mislead by Doug who had intentionally not mentioned the fact that this vehicle was previously a service vehicle of some sort. However, we had already invested considerable time, money, and effort to get this far, so we agreed to test drive the unit. The engine response was sluggish and the air conditioning was not working properly. We talked with Doug and his sales manager, a fellow named Joel West, told them the vehicle was not what it had been portrayed as, and offered them less money than what had been originally agreed to. During the meeting with Joel they truth about the vehicle history emerged. It had been an Audi service vehicle, rigged up by Audi to respond to customers whose Audi's broke down out on the road. It had then been sold to a fellow in a ski resort who had kept it for a fairly short time period before trading it in at this Acura dealership. The scars on the paint on the roof were from the "emergency light bars" that had been installed by Audi and later removed. The extra electronics were for the Audi service technicians to be able to diagnose on the road what was wrong with the broken down vehicles. They refused to take my new lower offer, and I then suggested that I would still give them their asking price if they were to get the vehicle fixed up ready to go as quickly as possible and to get me a copy of a service order from Audi showing that the Audi technicians had checked the vehicle and that it was actually OK. Two days later, on the Saturday morning, we went over to check the car again and to finalize the deal. The vehicle drove well on this second drive, the air conditioning now worked well, it had been cleaned up significantly, all of the add-on electrical components had been removed, and I said I was happy and that we could write up the deal. They then advised me that the price of the vehicle had now gone up as it had cost them more than anticipated to get the vehicle fixed up over at the Audi dealership, and that they were passing that cost on to me. I pointed out that the vehicle had been portrayed as being in good condition, and that obviously that was not the case, and that if they had made a bad deal on the car it was not my fault and should not be any additional cost to me. They refused to sell me the vehicle at the agreed price. My guess is that they felt that I was so far into this deal with time and costs and that I was now running behind schedule for my return trip to Canada, and that I couldn't do anything except pay them the new higher price that they now demanded. I believe it to be a scam and that they were simply trying to pry extra money our of my pocket to make additional profit for themselves. In my opinion these guys are sleazy used car salesmen, and if you are thinking of dealing with them, think again!! My suggestion is to head the opposite direction as quickly as possible.
Jack Horan
Edmonton, Alberta, Canada