Purchase of a new Mercedes-Benz GLC300W4 - Happy Buyer
Purchasing our new GLC was a pleasant experience at Mercedes-Benz of Tucson. They demonstrated knowledge, professionalism, experience and good customer service from the ordering of the vehicle to its purchase and delivery.
Second great experience buying from Schumacher - VerT2102
We bought my wife's 2013 E350 from Glenn Davis and Michael Wood four years ago. (They work together as a team to help each other out if one is off or busy). They did a great job for us then. We were picking my wife's car up from minor service a week ago and ran into Michael in the hall. I was unhappy with a used Cadillac CTS-V I had purchased elsewhere, and Michael suggested a few lease/CPO options. Based on previous discussions, he picked a single car to suggest test driving. It turned out to be a perfect fit. We thought about it overnight and went back the next day. Michael was busy this time, so Glenn worked on the numbers for us. I bought a CPO 2014 C350 coupe with the AMG package and several other options that has less than 9,000 miles. I have been driving the car for a week now and couldn't be happier.
We also have a great service advisor that we really trust. One of us rashed the wheel a couple years ago and cut the side of a nearly new tire. The service department looked at it and told us the cut was only cosmetic. We have driven several years on the tire, and it has been completely safe. I appreciate that they didn't scare us into buying a new tire. They have also been great about making sure my wife has a loaner or otherwise gets to and from her work. Mercedes is never cheap, but we are always completely confident in any repairs they make and have never had to take the car back a second time.
We have been completely satisfied with all our interactions with the team at Schumacher.
Nice experience - Wise 12345
Nice experience, no pressure and sales person Anna Bechard was delightful to work with
I would come back again and recommend
Thank you for your help
Vehicle purchase - Jarhead1775
I recently purchased a vehicle from this dealership and has issues with the vehicle before I drove it off the lot. They repaired the issue but now I'm having other issues. I try to call the finance manager but he wont return my calls. I've e-mailed everyone from sales to the GM. No one has responded. They seemed to return my calls when I was interested in the vehicle but not that I own it they don't care.
EIS Benz C300 Sport 2009 82,000 miles - Dusan
Well, I will like to start with the fact that Darian (the representative) was extremely professional, however, they overcharged me on hours BIG Time. I did an online research and it takes about 2-2.5 hrs max to replace the EIS system on the Benz and This people charged me $382.44 for the part plus 6.5 hrs of labor (For What :)) in the amount of $962.00 plus Misc Charge of 48.99 (I do not have any idea for what, no one specifically explained that to me), in total $1427.09 for the EIS change. I am really laughing loud how Big of a joke I am when I allowed this professionals to do that to me. I am owning my benz for exactly 5 years and it is clean like a whistle, always done the maintenance on time with the best guy for the Benz in entire Phoenix/Scottsdale. 2 days after the service I have received a customer service phone call follow-up and I expressed my concerns (I could not discuss while I was picking the car, because I was in rush, I literally 2 days prior become a dad for the 1st time :) and it was very inconvenient because we do have only one car at the moment). However, on my request to talk to their manager no one followed up and I am really upset because of that. I wish I could post my entire bill here, so everyone can see how overcharged I was for this service. I am very disappointed and this never happened to me in Benz of Scottsdale dealership. I truly hope they will call me back and if they have any integrity return my money for extra 4.5hrs of charge. Also, I am going to send the details to BBB and hopefully they can help me. My suggestion is to stay away from this place, I wish them all the best!!! Thank you for reading.
Wonderful customer service ! - Star Kelley-Raymer
I could not have been happier with my sales experience and the way I am treated as a customer. I absolutely dreaded the experience of having to purchase a new car and the entire staff have been helpful and friendly. Greg Ring, sales manage, has gone not of his way to make me feel like a VIP. Greg Szymanski, service manager has been very responsive. I had told my sales person, Lucius, exactly what I was looking for in a used car and my expectations were exceeded. I will probably have the car for many years! However, I will certainly encourage my husband to buy a car from Mercedes Benz of Flagstaff when he is ready for a new vehicle.