Excellent buying experience - P&Q
Dinu was a joy to deal with. He made the buying experience easy, but he went well beyond that. He made sure the car was exactly what we wanted, and followed up with several calls to make sure we were happy and whether we needed anything. Dinu is highly recommended.
Best Buying experience EVERY - Gary B
As a Federal Law Enforcement Office for over 24 years I pride my self on honesty and integrity. That is It what I found at Mercedes-Benz of Tucson. Outstanding sales service from Adrian Schumacher. Super dealership. Just like good friends.
Purchase of New E 300 Sedan and First Service Experience - fkriess
Just took delivery of 2017 E Class Sedan and could not be more satisfied with the overall experience. Sales Consultant Michael Sobuszek was excellent and worked with me to make the right decision. There was no pressure and unlike other dealerships, they didn't use the typical tactic of turning me over to a Sales Manager in order to press and close the deal on the spot for lack of a better word. They gave me time to make the decision.
The finance process was smooth and no pressure to try to upsell me on added features or costs.
Finally, I had to take the vehicle in to get my tire pressure checked. The service advisor was amazingly helpful in showing me how to reset the pressures and explained in detail how overall process worked and how the pressures were set and maintained. He then actually volunteered a car wash, if I had time, which I've never had a service advisor offer before. I've always had to ask about car washes. This was a very nice surprise and much appreciated.
I have say that after nearly 40 years of dealings with car dealerships and vehicle transactions, that this by far was the most pleasant. I've been into the dealership a couple of times since the purchase and the staff has been open and friendly, which I haven't seen before after making the purchase.
I would not hesitate to recommend this dealership, if you are considering a new or pre owned Mercedes.
Well cared for and treated with respect. - frenchdoc
Remington Logue and Craig Zielinski are a great team. They provided the service needed to make the arrangements for us to turn in a 2014 and lease a 2017 C 300. There were some complications regarding the dates of the arrival of the new car and the turn-in date of the older one and they handled the matter in order to make it an easy transition for us. Remington worked out a favorable lease arrangement and Craig responded promptly to questions and concerns and had Mark out to our house to insure the garage door functioned properly with the new car. I have leased a number of Mercedes from Remington and Craig and will continue to work with them in the future.
Mercedes of Chandler & service advisor, Ray Courtney, Rock! - stacy A.
I have been a Mercedes owner for 4 years and have been extremely impressed with not only the quality of my vehicle, but my rock-star service advisor, Ray Courtney.
I've had the pleasure of working with Mr. Courtney for two years now, and I will not request anyone but him. I highly recommend Mr. Courtney to anyone driving a Mercedes.
Mr. Courtney is the epitome of exceptional customer service - if he isn't able to pick up his phone when called, he immediately calls back and emails are answered quickly. Mr. Courtney is all about doing the right thing for his customers. He is patient, demonstrates remarkable follow-up skills, and always takes the extra time to explain what's going on with the vehicle. More importantly, I have 100% trust and confidence with Mr. Courtney and know that he will not charge me for something my vehicle does not need.
Working with Mr. Courtney is an absolute pleasure. Even though the new Mercedes-Benz of Gilbert is much closer, I will continue going to the Chandler location for all service and repairs because of Mr. Courtney.
For all of you Mercedes owners, take your vehicle to Mercedes-Benz of Chandler and request Ray Courtney - you won't be disappointed!
Saved the Day - Mercedes Mama
Best Service experience yet. I have gone to 2 other Mercedes dealerships but this one went above and beyond when my car broke down on freeway.