Golden - Smeghan
I had a great experience with Stephenie and Tino. I enjoyed walking through the dealership and I was very knowledgeable about the products! I will definitely be coming back.
Outstanding Experience - marcomdobinaz
I had been looking for just the right car for some time. Tom Cavanagh and Jason Gates stayed patient and helped me find just the right car. When I visited the dealership to see the car I did not have my trade with me and they made arrangements to deliver my new Mercedes to Scottsdale and take my car back to Tucson. There were no surprises and I love my new E63. I highly recommend letting this team help you - they proved to me that a little distance didn't matter.
Great experience as always! - Tnt88
Grady was great along with everyone else! He got us into the new car we wanted and even stayed late to accommodate us. He kept in communication with us over the past couple weeks until we decided on the car. The finance depetament (John?) was also great and was kind to stay late on a Sunday to help us!
Great Experience - keitho
I have purchased lots of cars over the years and this is the first time I have ever been to a Mercedes dealership. Our experience was off the charts as far as honesty, comfort, trust, efficiency and respect. Hats off to Lou and Aaron and the rest of their team for making this happen.
Wonderful customer service ! - Star Kelley-Raymer
I could not have been happier with my sales experience and the way I am treated as a customer. I absolutely dreaded the experience of having to purchase a new car and the entire staff have been helpful and friendly. Greg Ring, sales manage, has gone not of his way to make me feel like a VIP. Greg Szymanski, service manager has been very responsive. I had told my sales person, Lucius, exactly what I was looking for in a used car and my expectations were exceeded. I will probably have the car for many years! However, I will certainly encourage my husband to buy a car from Mercedes Benz of Flagstaff when he is ready for a new vehicle.
EIS Benz C300 Sport 2009 82,000 miles - Dusan
Well, I will like to start with the fact that Darian (the representative) was extremely professional, however, they overcharged me on hours BIG Time. I did an online research and it takes about 2-2.5 hrs max to replace the EIS system on the Benz and This people charged me $382.44 for the part plus 6.5 hrs of labor (For What :)) in the amount of $962.00 plus Misc Charge of 48.99 (I do not have any idea for what, no one specifically explained that to me), in total $1427.09 for the EIS change. I am really laughing loud how Big of a joke I am when I allowed this professionals to do that to me. I am owning my benz for exactly 5 years and it is clean like a whistle, always done the maintenance on time with the best guy for the Benz in entire Phoenix/Scottsdale. 2 days after the service I have received a customer service phone call follow-up and I expressed my concerns (I could not discuss while I was picking the car, because I was in rush, I literally 2 days prior become a dad for the 1st time :) and it was very inconvenient because we do have only one car at the moment). However, on my request to talk to their manager no one followed up and I am really upset because of that. I wish I could post my entire bill here, so everyone can see how overcharged I was for this service. I am very disappointed and this never happened to me in Benz of Scottsdale dealership. I truly hope they will call me back and if they have any integrity return my money for extra 4.5hrs of charge. Also, I am going to send the details to BBB and hopefully they can help me. My suggestion is to stay away from this place, I wish them all the best!!! Thank you for reading.