15 Arkansas Honda Service Centers

I am very satisified with Honda. - Dorothy

I am very satisified with Honda. They have taken care of me since we bought car in 2017, Very nice and caring.

Excellent repair work and customer service. - Sandra

Excellent repair work and customer service. Friendly and professional staff. Comfortable customer lounge. Great location. 👍

Heading home to North Carolina on a Friday afternoon... - Larry Butterton

Heading home to North Carolina on a Friday afternoon (10/2/20), I hit a piece of firewood that had fallen off a truck on I-40 in eastern Oklahoma - at 80 mph. We did not wreck my 2018 Honda, but the rim was bent and the tire exploded. We put on the spare and limped into Fort Smith. We found the Floyd Traylor Honda dealership, and the service department DID NOT HESITATE to help us out immediately. Service manager Jorge Huazo, aided by service advisor DT Neal, did an outstanding job trying to find a rim and a tire that would work on our Honda Fit. There were no rims in the area that would work, so Mr. Huazo made arrangements to have one overnighted by Fed Ex. My wife and I spent the night in Fort Smith; while at dinner - after 7 pm on a Friday night - I received a phone cal from General Manager Glen Pirtle asking if we were okay and was I happy with the service I had received on a late Friday afternoon. We were impressed! We arrived at back at the dealership very early the next day, and the fellas in the service department were ready with the rim and new tire. We were quite pleased with the politeness of the crew, as well as their efficiency in the handling of our car. We left very pleased. On Sunday, we were about 200 miles from home, just east of Asheville, North Carolina. Suddenly, on I-40 (again) our car lurched to the left...our new tire was flat! We (again) put on the spare and this time limped home. On Monday morning I took the tire to my regular Honda dealer in Cary to have the new tire checked out. The technicians discovered that the tire had been mounted wrong in Arkansas, and this had caused the tire rub against the rim and give out. I called Floyd Traylor Honda in Fort Smith and talked with service manager Jorge Huazo. I explained the situation to him, sent him photos of the tire and had emails sent to him from the service technicians at my home dealership. My Huazo could not have been more helpful! He went to Mr. Pirtle and explained our problem, showed him the photos and the emails, and called me back several times to assure me he was working on the problem. In a few days I had a check from the Fort Smith dealership, reimbursing me for the tire I had purchased. Mr. Neal, Mr. Pirtle, and ESPECIALLY Mr. Huazo were exceptional in their service and attitude towards me! Since I live 1,000 Miles from Fort Smith, I doubt that I will ever do business there again, but that did not matter to these fellas - they were top notch employees - and top notch guys. I highly recommend this dealership if you live in this area!

Good service - newspeechiecar

These guys have done a lot of work on my old CRV. I have tried 2x taking my car to a couple of other shops first to compare quotes and both times, the guys at Fletcher told me I actually didn’t need any work done. So unlike other shops, they don’t seem to try to talk you into unnecessary work. I really appreciate that. They’re also willing to come out and talk to you about it and explain all the work needed/done.

Very helpful and answered all my questions. And very... - darlajordan53

Very helpful and answered all my questions. And very friendly. I will definitely be doing my business with him to get service on my Civic

100% Trustworthy - pat.fultz.18

I've been taking my 1994 Honda Prelude (my baby) to Honda Pro for several years now. They use only Honda parts and the quality of work is superb. They never try to push more service on you like some tend to do, they just put comments on your receipt letting you know any recommended work that might need to be addressed at some point. Always friendly and helpful!

Good afternoon McLARTY Nissan dealership. I have recently... - mac25490

Good afternoon McLARTY Nissan dealership. I have recently had my 2015 Nissan Versa serviced at your service center. I scheduled a appointment with my service advisor Jordan Camp. Upon my arrival on Saturday April 11 I was greeted by Jordan. He explained to me in detail what services were going to performed on my vehicle. Jordan was very knowledgeable about all services that were going to take place that morning on my vehicle. Just want to give Jordan a high five for his excellent service and his job knowledge as a service advisor. Sincerely Michael Cox.

Justin at McClarty Honda in service department went above - lewisjillandjeremy

Justin at McClarty Honda in service department went above and beyond today! I had a flat on my Honda crv I bought there a few years back. I called the dealership to see who I could call to come help me with my flat tire. Justin answered the phone and came to fix my tire himself. I am so thankful for his help! Got me on the road so I could get to work! Thank you Justin!!

Service Consistency - Favored First

I love the customer service at this dealership. The gentleman who sold me my Accord, Mr. Neil Nesler, recognized me walking around the lot and made it a point to come by and say hello. I forgot my correct service appointment time and was over 30 minutes late. I appreciate Nick Tate for being understanding of my forgetfulness. He called my cell as soon as the service was complete, and was very detailed in making sure I was aware of the condition of my car, and what recommendations I may consider on future visits. I was also impressed with the fact that when the service was complete, Nick didn't just hand me my key and say, "it's out front." He took 2 minutes to walk me towards the vehicle until he was confident that I recognized where it was parked. That's going the extra mile. That's the Russell Difference. My wife has free oil changes for life on her vehicle at another dealership. We left Russell and I followed my wife to her dealership. I would have loved to have video taped that experience so you can see just how the Russell service department is setting the bar for customer service. From the moment we pulled up to the service bay at my wife's dealership, it wasn't comical - it was just a joke. I appreciate each and every Russell associate. If you ever disappoint me, trust me, I will let you know. But with your dedication and consistency, that is not a concern of mine.

I haven't, as yet, purchased a vehicle from this... - wesley_b

I haven't, as yet, purchased a vehicle from this dealership, so I can't say anything one way or the other regarding their sales, but I have taken a '91 Civic I used to own to them for minor repairs a few times. Each time I waited while they did the work. The staff were friendly without being pushy or intrusive, and, more importantly, they did good work and finished very quickly without charging an arm and a leg. I can't say whether their work on makes other than Hondas is as good, but they did quality work at a reasonable price. If you own a Honda and need work done on it, I'd recommend them as soon as any mechanic. Wesley B.