Alway a pleasure to do business with! - Bill
I have had my Porsche's & Audi's serviced at Walter's for more than a decade, and they have never failed to meet or exceed my expectations. I have also had the pleasure of dealing with Stacy Samuel as a service advisor extraordinaire, on both the Porsche and the Audi side of Walter's, during most of my visits. She is the epitome of an outstanding company representative.
Best car buying experience ever!!! - Toetag46
If you are in the market for an Audi BHA is the place to go. We were in and out in a few hours. They didn't have the car we wanted in stock but they were able to locate one not to far away and we had a deal in place in about 10 minutes. Sammy was great along with the other staff. Sharon got the paperwork done ASAP. 2017 Q7 is the first Audi I have ever purchased but not the last. Thanks guys
Best Experience Ever!!! - Vita Evans
Best car buying experience I've EVER had. Ash was great. He is a man of his word and made sure everything was smooth for me. He kept his word all the way to the end. Keyes Audi had an awesome 2013 Kia SXL, fully loaded for the best price. The price and car were so good, that another customer tried to buy the same car immediately after we returned from the test drive. But Ash fought for me and for that I am so thankful. I'm so happy with my car and special thank you to Ash for making my experience AWESOME. You are the best!!!
Nickel Dime - Q7GUY
I do not like how the service department Always seems to find something to bill you for. I don't like surprises. But they are polite and friendly.
Audi TTS: Exceptional experience - Synapse
After considerable research, financial pre-approvals, and time to reflect; earlier this week I decided to move forward on my plan to purchase an Audi TTS. I found the car with all of the options I wanted and in the color I was hoping to find at Elk Grove Audi. I contacted Audi through their website and received a friendly, prompt, and professional response from Daniel Pascual. This theme of being friendly, prompt, and professional was found through all of my interactions with the team, but especially Daniel. Within a few hours, I left the dealer with my new car and am exceptionally happy with the car and the experience. Thank you, Daniel and the entire team.
Always Excellent - Sugarcube
I have never been disappointed with the service at Rusnak, and I'm three Audi's in! I highly recommend Audi service at Rusnak to anyone.
Recommended Dealership - AG
I normally don't write reviews, but wanted to say how pleased I was with my experience at Audi San Diego. In particular, I want to mention the great experience we had with I.J. Feinman. For me, car buying is usually not a fun experience. I end up going to a number of dealerships to find the right car, and when it finally comes time to purchase the car, the negotiation process can be exhausting (for both sides I'm sure). However, I.J. was patient with us and helpful throughout the process and got us a great deal on a car my wife loves. He even personally hand washed the car for us on an unbelievably hot day before the sale just so we could get a better look at the paint color! After the sale, even though it was late in the evening, he again personally took the time to show us every feature of the car, how it worked, and even gave us a nice parting gift to enjoy for our new car. I highly recommend Audi San Diego if you are looking for a new Audi and you would be well served to ask for I.J. when you walk in the door.
Greate Salesmen, Kevin Sarrafieh @ Audi Pacific - JP
I bought a new car last Sunday at Audi Pacific.
First of all, I love my new car 2017 Audi Q7. ~
Also, sales specialist Kevin Sarrafieh provided me and my family very comfortable and friendly even if my English conversation skill is not good.
I think customer service of Audi Pacific is really awesome and I would buy Audi again for the next.
Service - Dimac77
Greeted immediately. Prompt service scheduled. Loaner was available and ready quickly. Service did not take long and was ready same day. Check out was quick and easy. Car was available right away. Emilio was very helpful with answering questions.
Great service department! - Malbujb
Always accommodating & explain issues, quick to respond with whatever needs to be done. Been going there for a long time & very consistent. Convenient & helpful always.
The Ritz Carlton of Car Dealerships - Kvr6turbo
Coming from the Hospitality Industry, I am very observant of customer service and the whole experience when I go to any establishment. The staff at Rector Motors is equal to or in-fact better than what Ritz Carlton is to the hotel industry.
My first experience started off with the Sales team and Michael Chang gave me such a great experience, that I ended up buy 4 Audis over the last 6 years and will be purchasing another car from them in the near future. Michael is my go to guy and if he is not there then Randi Hill is great as well; he is a very knowledgeable car guy. Everyone in sales, from Craig and Jennifer down, know how to make you feel like you are not just a number, but a real person.
When it comes to servicing my car, I always experience a wonderful experience when I pull my car up to Julio and his team. The service managers are the finest I have ever met in any dealership, thanks to the leadership of Dennis. Hector is my service manager, but Larry, Mark, Roger, Joe, Devin, and George are all on top of their work. When I check out, I always see a smile from Joyce and it lightens my day.
Now the parts guys, Jimmy, Sachin, and David who are all managed under Lawrence’s great leadership are top-notch and always willing to help.
I highly recommend anyone to give Rector Motors a chance over the other “Big Company” owned dealerships where you’re just a number.
Service department is great! - PammyN
My only experience with this dealership has been with the service department as I bought my Audi used through another dealer before I even knew this one was open for business. They took care of something for me initially and went the extra mile in the process so I have been bringing my car here for service ever since. Bill is who I usually deal with and he is awesome. People think I'm crazy for bringing my car to the dealership for service, but I have been treated so well that I just can't convince myself to go anywhere else.
Superior Rating of the Escondido Audi Dealership - maureen connelly
If it were not for the consideration of Julie Andresen and Candace Collins my family would have been left out in the cold with reference to our battery warranty. It is a long story but Escondido Audi is a fine example of what good business is all about!!!
A great buying experience!!! - Audi A7 Pam
From the first phone call to the dealership thru the whole process.... i am very impressed!!
Very professional, knowledgeable, and most of all (for me) not a typical pushy salesperson.
I would recommend Rohit to be the go to person to buy a car from Audi Fresno. I have already referred Rohit to two people. Thank you so much! Love my car!!!I purchased an A7.
nice and easy - yr0c
Me and my girlfriend walked into family motors not knowing what type of a car we wanted we just knew me needed something to work with our growing family. Chris zubia was our salesman and he helped us out alot by picking out the car that fits our budget and our concerns. It was an overall great experience.
Love Livermore Audi! - kihow
I bought my A4 here and get it serviced here as well. The customer service is outstanding and I highly recommend Livermore Audi if you are thinking of purchasing a car. I shopped around at some of the other dealerships (Concord and Steven's Creek Audi) and they just didn't match the care and service I got at the Livermore location. I've had my car for 6 years now and it's working great!
Excellent Experience Service - Solar13
I would like to Thank Steven Sao and the Penske team for providing me a great service experience. My check engine light came on my S3 yesterday, I have a busy work schedule and can't waste hours sitting at the dealer. Steven got me a new Audi A4 loaner fixed my car and washed it all in a few hours. I really appreciate a dealer that Listens to the clients needs and provides a no hassle experience. I would highly recommend you book your appt with Steven Sao next time you Audi needs Service. Thanks Steven you Rock!!!!
I need more stars! - ALO415
Why are there only five stars?! I need more!
I have to say that this was one of the best car experiences I've had. I went to the dealership looking at the VW SUVs and with the help of James Jamous, I am ready to roll. He was awesome, very knowledgeable, and made sure that I was feeling good about the lease we set up. I would highly recommend this dealership and commend them for making this customer very happy.
Q7 purchase - mising1
Mustafa was a pleasure to work with as well as his manager Greg.
They were professional throughout the transaction. He followed up with me even after car was purchsed.
Awesome Sales Experience! - mistah tee
Traveled around between several brands and dealerships until I ran into the most knowledgeable and friendly sales person in Lucas Kielar who made the car buying process easy and enjoyable. Would highly recommend Lucas and Hoehn Audi in Carlsbad as it was a truly professional experience.
AUDI A7 7-7-16 - Art
Loaner was available with my appointment, car was ready when promised, work was performed under warranty. All staff was customer oriented and efficient. I would recommend Santa Monica Audi for sales and service
Service department in need of a 2015 make-over - outinlife
While my visits were few, there is no doubt they should remove the word service from that departments title. I am sure at most, maybe every dealership "assigns" a client to a customer service representitive to ensure an efficent transaction for both parties. This is a process I can respect; provided it works. You can be sure you are in a dealership that sells luxury cars by the number of apple computers throughout the facility and very heavy in the service department (to be fair it's one per employee). It gives plenty of time for internet browsing, allowing their heads to be buried in the keyboard. I can give credit and suggest that they may be lining up their days work. I arrived to find that the young polite man I was assigned to had an earlier client he was continuing to assist, as he should have. Meanwhile there were at least four other if not five other gentlemen either standing around and talking to one another, or burried in their computer. NONE of them said hello, offered me anything, (water) Never said that my young man would be just a minute and NOT ONE OF THEM offered to assist me. When I finally asked the man next to him if there were anyone else that could assist he stated that he already did the walk around for him. I am sorry, you could not share this with me earlier? Further, I have recently suffered a traumatic event and the sales department was able to help me out in way I needed, but the service department informed me that I would need to go back home for the paper version of my DL. I explained that my lic. was on file and that in recent days Concord Audi, was able to obtain it from the corporate office in order to assist me. He made one call and when he could not reach that person he told me there was nothing he could do. He did not ask any of his colleagues, but then they were busy doing nothing. The director of that department sits in a class office facing the floor. Funny, I could see him the entire time, yet he can't see me the customer standing there. In his defense, he was on his computer too. In the end I was turned around before I even got out of the lot letting me know the DL. situation was resolved. Again, I would like to be clear with the fact I have only had three interactions with this department, but all have been pretty much the same. What I really love is that each time I set up an appointment I requested a loaned, yet each time I was told they did not have that as a request, and will need to see what they have.
If I buy a car from Audi Concord, I bought it because I appriciated the journey and all those that went along with me. So dissapointing to see the disconnect between the front and back end.
Maybe your system works for many maybe even most, and changing it would most likely change nothing. But, what I would suggest is that your team of young/older men take some time to look up say hello and be a part of the process for all of you customers, not just their assigned people.
I look like to crazy lady who flipped her switch, and I did, but rude and lazy service is not okay with me. I will say there was a solution to my problem and that is they offered to anytime my car is need of repair they will have a loaner delivered and take my car in for repairs. This is the only thing that would keep me having service done at Audi Concord.
FInance - ksmith35
It was ok not bad until after the sale my car had issues I traded it in. The gm who was there was great thre is a new one now. ..................
Doesn't care customer services - PY
I scheduled routine services at this dealer through their web site recently. As the web site stated that free shuttle services provided for customer within 40 miles from the dealer location, booking of the shuttle services was also placed. On scheduled date, after check in, we were declined to have the shuttle services as the destination was 23 miles away and was considered too far.
That obviously mismatches what web site stated and deceives customers. This dealer doesn't care customer's need and concerns.
Pleasant and professional - desertdreamcar
I Love my car!!! The brand basically sells it self. I just purchased my third Audi from Rancho Mirage, and I can't say enough good things about the sales and service staff. I am not an "easy sell", and they have always gone beyond my expectations. It's refreshing to buy a car from a dealer that is enthusiastic and knowledgeable about their product, Thanks, keep up the good work guys!
Bait and switch - majesticgiraffe
Thought these were good guys but they did a bait and switch on financial institutions. The finance manager could not answer why his employee did this. All he could say was "Why does it matter it is the same rate." A typical response from someone who has done this too long. IT matters because it is called INTEGRITY. Do what you say; say what you do. The dealer showroom looks like an old IHOP but hey it doesn't matter because price is all that matters according to them. The maintenance people never have loaner cars and are so booked..so that is why for 11 years I have been going to Hector at Audi Burlingame for service. At the end of the day these guys are "scammers" and game players. I wouldn't go there. Do yourself a favor. Look at the suggested retail price of the vehicle without ANY dealer mark up and subtract 7% to get dealer invoice. Find someone who will sell it at that. Don't take an malarkey like : "Oh that's below my cost." Play hardball. Word to the wise: if you finance here make sure you get the finance person to put in writing who it is with. BTW don't ever buy any other things they offer you except the Audi Care. The tire protection is a crock because it doesn't cover the tire or rim if you are driving thru construction and bend it on a steel plate. Read the fine print. The 737 aircraft coating is a rip off because it costs so little and you are charged a ginormous mark up. If you want an extended warranty ( not recommended) buy from your insurance agent He/she will take care of you because you will be with them for years A deal at a dealer is once every .xxx...years and they are there to "fleece you". Live and learn. Stay strong.Also how truthful does Scott Keough the CEO think the dealer surveys are when the sales manager Enrique Villa sends you a coaching email ( I still have it) that says please give us all 10's or 11's because that is what we get paid on? What a game!
Interval Service - DLBland
Eddie Perez was my service writer and he handled my service professionally.
My whole experience was perfect from the moment I dropped the car...shuttle to and from work and the quick turn around of my service.
Honest and responsive - Roozbeh0
I was looking to purchase a used Bmw ,,,I found my car in their dealership and they were working with me to give me the best possible sales experience ,,,,,AMAL was my sale rep ..he was so responsive and professional ,,,I highly recommend this dealer to have a hassle free and smooth car shopping experience
Catch me lying...if you can! - tobydawgz
I took my car in for after market warranty service to Commonwealth Audi for my AC unit on my 2007 Audi A6. I had just had it charged 2 mos earlier, after owning the car just short of 5 years. My air always blew ice cold, then all the sudden, not working. My friend, a master mechanic for a high end independent re-seller had recently re-charged my system, simply for the price of the freon, $40. When I went back to my friend the mechanic, he advised me to "Just go back to Audi since you have a warranty, no point in me recharging it again, you obviously have a leak". Well when I met Commonwealth Audi Service Writer Erick Aguayo, I specifically told him that the car had just been re-charged 2 mos ago but is now blowing hot already. He told me "We will fix it". I told him in no uncertain terms that this car was just re-charged 2 mos ago and is already blowing hot, so there must be a leak!
Well, Erick calls me to tell me "We re-charged it, it's holding pressure and we put in a dye". I told him I was NOT happy with this, that the car clearly has a leak, where did my freon go from 2 mos ago, is it in the trunk?
Not happy with this, I took it back to my master mechanic friend down the road in Irvine and he found the leak by doing a "sniff test" within 5 minutes of my arrival! Mind you, my trip to Commonwealth Audi and Erick Aguayo did NOT get covered by the warranty because they did not bother to do all the proper tests required to find a leak, even though Erick Aguayo claimed "they worked on it for over 3 hrs"...AND CHARGED ME $206 to do what I could have had re-done for $40! (500% more)
After learning that the leak was coming from my evaporator core (the vents in the car, I have been breathing in the freon every time I drove my car) I took the car back to Commonwealth Audi and immediately demanded to see the Director of Service, a Mr Scott White. I explained to him my displeasure with the "service" at his dealership, that I was "unhappy" with Erick Aguayo's incompetence to correctly get my car fixed, especially since my warranty was to end the very next day! I must mention here also, that Erick Aguayo had lied to my face by trying to convince me to also replace my serpentine belt for $448 (my guy will do it for $140, but I DO NOT NEED ONE. He also claimed I "needed a new fuel filter"... which was another lie as I had just had a $700 tune-up at McKenna VW just a month earlier! Of course Scott White meagerly defended Erick Aguayo but then offered to credit me back my wasted $206 and "make things right!" Seemed fair...right?
So I dropped my car off on October 8th. I told Erick Aguayo I have a leak in my evaporator core and my warranty expires on the 9th... DO NOT RETURN THIS CAR TO ME WITHOUT FIXING IT! I also had a problem with the "control unit", which controls the radio, GPS, Blue Tooth and CD player. So guess what, Erick Aguayo calls that same evening to tell me "good news, your air is blowing ice cold and it is holding pressure"...lol... I asked him "did you do a sniff test?". Silence for 30 seconds... I said do not bother to call me until you find the leak. He calls back 30 minutes later to tell me that they will "do what is necessary and that my control unit was not covered by the warranty". He then offered to re-call the warranty people and "word it differently" to "see if we can't get that control unit covered because it will be $450 for the unit and $500 to install it". "I will call you back!", states Erick. That call never came!
TWENTY DAYS LATER, Erick finally calls me back to tell me my car is ready and the work is $1,276.56... Mind you, he never called me back about possible warranty coverage after he was to "re-word" the work to them, so in essence, I never even approved for the work to be done! Then I told him the price was incorrect, where is my $206 credit? He stuttered and stammered and said "Oh yeah, I forgot to add that and there is a core charge credit for your control unit, too, I will call you back with the correct amount". Well that call never came, either.
Today, November 3rd, (was out of town on the 27th, when he called me to tell me my car was ready) I show up at Commonwealth Audi and there is Erick Aguayo, now telling me my car repair is $1207. I refused to pay, then asked him "Why did you not call me back for 20 days after you said you would?" He started to say he called when I said "NO YOU DID NOT, would you like to see my cell phone?" He declined that offer. I told him I had never officially even approved for the work. To his credit, he re-worked the bill down to $956.00 and change... But the point is, the man lied repeatedly, in writing and to my face, then tried to "pile onto my bill" for a fuel filter I did not need as well as a serpentine belt that I did not need, then "forgot" about my $206 credit and core charge credit!
In today's business climate, where everybody is scrambling about to get your business and competition is stiff, the only true advantage is to offer spectacular service! What I received from Commonwealth Audi was nothing but lies and deception, not to mention my car sat outside for 27 days, without one single word of communication from ANYONE AT COMMONWEALTH AUDI. To top it all off, when they pulled my car around, it was FILTHY DIRTY. I pulled my car to the front of the dealership, where you can clearly see the "Audi" sign in the background and took 2 pics to document how filthy the car was upon its return to me.
That's right, after having my car for 27 days, they did not even bother to wash it, even after all of their tired shenanigans to "pump up my bill" in a very fraudulent manner!
Needles to say, I will be contacting the Bureau of Automotive repair as well as the owner of Commonwealth Audi. To anyone else entertaining the thought of ever going here for anything... well, I bid good luck to you!