Great Experience! - sandraq
Syed Ali assisted me in purchasing the Audi A3. He was so easy to work with, and never gave the dreaded pushy sales guy act. I enjoyed the process and would definitely recommend working with him with!
My experience with Audi - Elnaz29
Christopher, was great at helping me out with everything. I was very happy with his customer service.
Family Treatment On Steroids - Golden Rule @ Keys Audi
The entire Keys team go the extra mile to treat you like family. Ernest, Sarsi, and David in finance could not have been more professional. The process of being educated on so many issues could not have gone more smoothly. Ernest truly could not have done more to be accommodating.
Nickel Dime - Q7GUY
I do not like how the service department Always seems to find something to bill you for. I don't like surprises. But they are polite and friendly.
Review of Service Dept. in Elk Grove - 0mertes
Our Audi is 2 1/2 years old and needed a checkup as per schedule. Our rep. was Jet who made us feel comfortable and informed ...with wonderful service. Car was extra clean and shiny!!!
Great Experience - Eric
I had a great experience with Rusnak Audi for my new Audi A6 sedan. I went in kinda late but the salesperson Matthew welcomed us warmly and patiently. They gave me a great deal on that car and awesome service afterwards.
Great Customer Service - KerrsSd
Brought my car in for service on an issue that my general mechanic stated would be covered by my warranty. He did the leg work calling to find that out and sent me over to Audi.
After a few hesitant calls in to the service desk area (the receptionist couldn't get me a clear answer that someone was available to review my situation), I became doubtful that my experience would be any better in person. She finally said to come in and and speak with Damien.
Well, Damien was exceptional! He alleviated our worries, ensured he would take care of the service from beginning to end, and was an overall professional.
He had a great demeanor, smiled and was courteous. He reviewed the process and explained what we should expect from the service including what he planned to do to go above and beyond to relieve our worry on the car.
He kept us up to date as the car had to stay with their department while parts were ordered and tests were done to ensure it was in great working order. He gave us a detailed report of what was being done and what had been done.
And when it was time to pick up, he reviewed everything again to our understanding.
We have a trusted mechanic because of all the bad experiences we've had at dealerships over the years but Damien made us believe that this Audi service department had our best interest as their concern, too.
Thank you, Damien!
Service work - wdkelley
Outstanding team. They were very courteous and kept me apprised of my service progress. I was greeted at the door of my car, did not have to wait at a counter, and was on my way in a loaner car as quickly as possible. Great all around service experience!
Michael Harris service rep.. - holoholokaa
Micheal Harris arrived at my vehicle when I drove into the dealership. He greeted me and excorted me into the service aea. He explained the maintenance procedure that was due on my vehicle and told me the time that it would take to accomplish the work. He asked if I was going to wait for the vehicle or lrave the area. I elected to stay and wait till the work was completed. During that time he came and gave me updates and when it would be ready. The car was completed when they promised me and the overall experience was great. Thanks Michael for the fantastic job and a great waiting area.
The Ritz Carlton of Car Dealerships - Kvr6turbo
Coming from the Hospitality Industry, I am very observant of customer service and the whole experience when I go to any establishment. The staff at Rector Motors is equal to or in-fact better than what Ritz Carlton is to the hotel industry.
My first experience started off with the Sales team and Michael Chang gave me such a great experience, that I ended up buy 4 Audis over the last 6 years and will be purchasing another car from them in the near future. Michael is my go to guy and if he is not there then Randi Hill is great as well; he is a very knowledgeable car guy. Everyone in sales, from Craig and Jennifer down, know how to make you feel like you are not just a number, but a real person.
When it comes to servicing my car, I always experience a wonderful experience when I pull my car up to Julio and his team. The service managers are the finest I have ever met in any dealership, thanks to the leadership of Dennis. Hector is my service manager, but Larry, Mark, Roger, Joe, Devin, and George are all on top of their work. When I check out, I always see a smile from Joyce and it lightens my day.
Now the parts guys, Jimmy, Sachin, and David who are all managed under Lawrence’s great leadership are top-notch and always willing to help.
I highly recommend anyone to give Rector Motors a chance over the other “Big Company” owned dealerships where you’re just a number.
Service department is great! - PammyN
My only experience with this dealership has been with the service department as I bought my Audi used through another dealer before I even knew this one was open for business. They took care of something for me initially and went the extra mile in the process so I have been bringing my car here for service ever since. Bill is who I usually deal with and he is awesome. People think I'm crazy for bringing my car to the dealership for service, but I have been treated so well that I just can't convince myself to go anywhere else.
Best service ever !!!!!!!! - cyndi b.
Owned an audi since 2005 and used to go to different dealership in torrance (pacific audi) but since I purchased my second audi at Circle Audi I have had nothing but the BEST service and care from Lalo in service. He is awesome!!!!! Won't go to anyone else but him . THANK YOU#!!
Superior Rating of the Escondido Audi Dealership - maureen connelly
If it were not for the consideration of Julie Andresen and Candace Collins my family would have been left out in the cold with reference to our battery warranty. It is a long story but Escondido Audi is a fine example of what good business is all about!!!
A great buying experience!!! - Audi A7 Pam
From the first phone call to the dealership thru the whole process.... i am very impressed!!
Very professional, knowledgeable, and most of all (for me) not a typical pushy salesperson.
I would recommend Rohit to be the go to person to buy a car from Audi Fresno. I have already referred Rohit to two people. Thank you so much! Love my car!!!I purchased an A7.
nice and easy - yr0c
Me and my girlfriend walked into family motors not knowing what type of a car we wanted we just knew me needed something to work with our growing family. Chris zubia was our salesman and he helped us out alot by picking out the car that fits our budget and our concerns. It was an overall great experience.
Love Livermore Audi! - kihow
I bought my A4 here and get it serviced here as well. The customer service is outstanding and I highly recommend Livermore Audi if you are thinking of purchasing a car. I shopped around at some of the other dealerships (Concord and Steven's Creek Audi) and they just didn't match the care and service I got at the Livermore location. I've had my car for 6 years now and it's working great!
Excellent Experience Service - Solar13
I would like to Thank Steven Sao and the Penske team for providing me a great service experience. My check engine light came on my S3 yesterday, I have a busy work schedule and can't waste hours sitting at the dealer. Steven got me a new Audi A4 loaner fixed my car and washed it all in a few hours. I really appreciate a dealer that Listens to the clients needs and provides a no hassle experience. I would highly recommend you book your appt with Steven Sao next time you Audi needs Service. Thanks Steven you Rock!!!!
I need more stars! - ALO415
Why are there only five stars?! I need more!
I have to say that this was one of the best car experiences I've had. I went to the dealership looking at the VW SUVs and with the help of James Jamous, I am ready to roll. He was awesome, very knowledgeable, and made sure that I was feeling good about the lease we set up. I would highly recommend this dealership and commend them for making this customer very happy.
Q7 purchase - mising1
Mustafa was a pleasure to work with as well as his manager Greg.
They were professional throughout the transaction. He followed up with me even after car was purchsed.
Awesome Sales Experience! - mistah tee
Traveled around between several brands and dealerships until I ran into the most knowledgeable and friendly sales person in Lucas Kielar who made the car buying process easy and enjoyable. Would highly recommend Lucas and Hoehn Audi in Carlsbad as it was a truly professional experience.
Great deal on the A3 e-fron. - Misstaylor
Their opening offer was $5,612 lower than the offer I got from first Audi dealership I went to. Sable is the man. Couldn't match the trade in offer I got from a broker but tried their best.
Service department in need of a 2015 make-over - outinlife
While my visits were few, there is no doubt they should remove the word service from that departments title. I am sure at most, maybe every dealership "assigns" a client to a customer service representitive to ensure an efficent transaction for both parties. This is a process I can respect; provided it works. You can be sure you are in a dealership that sells luxury cars by the number of apple computers throughout the facility and very heavy in the service department (to be fair it's one per employee). It gives plenty of time for internet browsing, allowing their heads to be buried in the keyboard. I can give credit and suggest that they may be lining up their days work. I arrived to find that the young polite man I was assigned to had an earlier client he was continuing to assist, as he should have. Meanwhile there were at least four other if not five other gentlemen either standing around and talking to one another, or burried in their computer. NONE of them said hello, offered me anything, (water) Never said that my young man would be just a minute and NOT ONE OF THEM offered to assist me. When I finally asked the man next to him if there were anyone else that could assist he stated that he already did the walk around for him. I am sorry, you could not share this with me earlier? Further, I have recently suffered a traumatic event and the sales department was able to help me out in way I needed, but the service department informed me that I would need to go back home for the paper version of my DL. I explained that my lic. was on file and that in recent days Concord Audi, was able to obtain it from the corporate office in order to assist me. He made one call and when he could not reach that person he told me there was nothing he could do. He did not ask any of his colleagues, but then they were busy doing nothing. The director of that department sits in a class office facing the floor. Funny, I could see him the entire time, yet he can't see me the customer standing there. In his defense, he was on his computer too. In the end I was turned around before I even got out of the lot letting me know the DL. situation was resolved. Again, I would like to be clear with the fact I have only had three interactions with this department, but all have been pretty much the same. What I really love is that each time I set up an appointment I requested a loaned, yet each time I was told they did not have that as a request, and will need to see what they have.
If I buy a car from Audi Concord, I bought it because I appriciated the journey and all those that went along with me. So dissapointing to see the disconnect between the front and back end.
Maybe your system works for many maybe even most, and changing it would most likely change nothing. But, what I would suggest is that your team of young/older men take some time to look up say hello and be a part of the process for all of you customers, not just their assigned people.
I look like to crazy lady who flipped her switch, and I did, but rude and lazy service is not okay with me. I will say there was a solution to my problem and that is they offered to anytime my car is need of repair they will have a loaner delivered and take my car in for repairs. This is the only thing that would keep me having service done at Audi Concord.
FInance - ksmith35
It was ok not bad until after the sale my car had issues I traded it in. The gm who was there was great thre is a new one now. ..................
Doesn't care customer services - PY
I scheduled routine services at this dealer through their web site recently. As the web site stated that free shuttle services provided for customer within 40 miles from the dealer location, booking of the shuttle services was also placed. On scheduled date, after check in, we were declined to have the shuttle services as the destination was 23 miles away and was considered too far.
That obviously mismatches what web site stated and deceives customers. This dealer doesn't care customer's need and concerns.
worst experience ever - a angie
This is the worst place ever you can get service at .. It's a rip off, Vin penugonde the manager tried to make me pay $90 for a nail in my rare tire. I took the car to American tires and there was no nail in any of the four tires, it was the sensors that needed a replacement. Last year I changed my breaks and paid $1,780 and In less than a year I have the break pad sign on again. When I went there to Get it replaced they asked again for $1,780 and told me that they can do nothing about it. I made only 13,000 mile on the new break pads. They were rude and they were trying to make me believe that my Q7 as it is a big car, I need to change the break pads every year twice at least. This place is a rip off, I thought of selling my car as I don't want to deal with these greedy horrible people who take advantage of their customers. I don't recommend going to this place for service because simply they can't give a proper diagnostic and they will rip you off, and if you try to complain, you will get nothing .
Honest and responsive - Roozbeh0
I was looking to purchase a used Bmw ,,,I found my car in their dealership and they were working with me to give me the best possible sales experience ,,,,,AMAL was my sale rep ..he was so responsive and professional ,,,I highly recommend this dealer to have a hassle free and smooth car shopping experience
Catch me lying...if you can! - tobydawgz
I took my car in for after market warranty service to Commonwealth Audi for my AC unit on my 2007 Audi A6. I had just had it charged 2 mos earlier, after owning the car just short of 5 years. My air always blew ice cold, then all the sudden, not working. My friend, a master mechanic for a high end independent re-seller had recently re-charged my system, simply for the price of the freon, $40. When I went back to my friend the mechanic, he advised me to "Just go back to Audi since you have a warranty, no point in me recharging it again, you obviously have a leak". Well when I met Commonwealth Audi Service Writer Erick Aguayo, I specifically told him that the car had just been re-charged 2 mos ago but is now blowing hot already. He told me "We will fix it". I told him in no uncertain terms that this car was just re-charged 2 mos ago and is already blowing hot, so there must be a leak!
Well, Erick calls me to tell me "We re-charged it, it's holding pressure and we put in a dye". I told him I was NOT happy with this, that the car clearly has a leak, where did my freon go from 2 mos ago, is it in the trunk?
Not happy with this, I took it back to my master mechanic friend down the road in Irvine and he found the leak by doing a "sniff test" within 5 minutes of my arrival! Mind you, my trip to Commonwealth Audi and Erick Aguayo did NOT get covered by the warranty because they did not bother to do all the proper tests required to find a leak, even though Erick Aguayo claimed "they worked on it for over 3 hrs"...AND CHARGED ME $206 to do what I could have had re-done for $40! (500% more)
After learning that the leak was coming from my evaporator core (the vents in the car, I have been breathing in the freon every time I drove my car) I took the car back to Commonwealth Audi and immediately demanded to see the Director of Service, a Mr Scott White. I explained to him my displeasure with the "service" at his dealership, that I was "unhappy" with Erick Aguayo's incompetence to correctly get my car fixed, especially since my warranty was to end the very next day! I must mention here also, that Erick Aguayo had lied to my face by trying to convince me to also replace my serpentine belt for $448 (my guy will do it for $140, but I DO NOT NEED ONE. He also claimed I "needed a new fuel filter"... which was another lie as I had just had a $700 tune-up at McKenna VW just a month earlier! Of course Scott White meagerly defended Erick Aguayo but then offered to credit me back my wasted $206 and "make things right!" Seemed fair...right?
So I dropped my car off on October 8th. I told Erick Aguayo I have a leak in my evaporator core and my warranty expires on the 9th... DO NOT RETURN THIS CAR TO ME WITHOUT FIXING IT! I also had a problem with the "control unit", which controls the radio, GPS, Blue Tooth and CD player. So guess what, Erick Aguayo calls that same evening to tell me "good news, your air is blowing ice cold and it is holding pressure"...lol... I asked him "did you do a sniff test?". Silence for 30 seconds... I said do not bother to call me until you find the leak. He calls back 30 minutes later to tell me that they will "do what is necessary and that my control unit was not covered by the warranty". He then offered to re-call the warranty people and "word it differently" to "see if we can't get that control unit covered because it will be $450 for the unit and $500 to install it". "I will call you back!", states Erick. That call never came!
TWENTY DAYS LATER, Erick finally calls me back to tell me my car is ready and the work is $1,276.56... Mind you, he never called me back about possible warranty coverage after he was to "re-word" the work to them, so in essence, I never even approved for the work to be done! Then I told him the price was incorrect, where is my $206 credit? He stuttered and stammered and said "Oh yeah, I forgot to add that and there is a core charge credit for your control unit, too, I will call you back with the correct amount". Well that call never came, either.
Today, November 3rd, (was out of town on the 27th, when he called me to tell me my car was ready) I show up at Commonwealth Audi and there is Erick Aguayo, now telling me my car repair is $1207. I refused to pay, then asked him "Why did you not call me back for 20 days after you said you would?" He started to say he called when I said "NO YOU DID NOT, would you like to see my cell phone?" He declined that offer. I told him I had never officially even approved for the work. To his credit, he re-worked the bill down to $956.00 and change... But the point is, the man lied repeatedly, in writing and to my face, then tried to "pile onto my bill" for a fuel filter I did not need as well as a serpentine belt that I did not need, then "forgot" about my $206 credit and core charge credit!
In today's business climate, where everybody is scrambling about to get your business and competition is stiff, the only true advantage is to offer spectacular service! What I received from Commonwealth Audi was nothing but lies and deception, not to mention my car sat outside for 27 days, without one single word of communication from ANYONE AT COMMONWEALTH AUDI. To top it all off, when they pulled my car around, it was FILTHY DIRTY. I pulled my car to the front of the dealership, where you can clearly see the "Audi" sign in the background and took 2 pics to document how filthy the car was upon its return to me.
That's right, after having my car for 27 days, they did not even bother to wash it, even after all of their tired shenanigans to "pump up my bill" in a very fraudulent manner!
Needles to say, I will be contacting the Bureau of Automotive repair as well as the owner of Commonwealth Audi. To anyone else entertaining the thought of ever going here for anything... well, I bid good luck to you!
Go to Walter's Audi instead. - Unhappy Loyal Customer.
Although this dealership has some of the best salesmen... (Thomas Moscato)...
Your "Audi Experience" soon vanishes in the finance office.
We were loyal Audi customers (still love the product), but are not loyal to Rancho Mirage Audi.
First buying experience was wonderful. Second was ruined by finance manager changing numbers after agreeing on price. Third time had same finance officer who tried to mess with numbers again, didn't properly fill out information correctly, and later tried to refund less on a trade we had.
What an insult! They were making a bunch of profit off of trade and sale, yet he was going to screw us over even more.
Goodbye Rancho Mirage Audi!
Hello Walter's Audi.
Poor Business Ethics and Dishonest Sales - CB123
I bought a used vehicle from this dealership about 2 weeks ago and I have to say that this has been by far the worst experience I have ever had with a car purchase.
To begin, the day I drove off of the lot the oil light came on. I contacted the individual who sold me my car and I was told it is an older car, not to worry. He told me that once I begin to drive the oil level will even out and the light will go off. He suggested I purchase extended warranty as the car was not certified and did not come with warranty.
Then, 4 days after I had my car it stopped in the middle of an intersection for no apparent reason. A day or two later the coolant light came on. I immediately contacted the individual who sold me my car and brought it in to the dealership that day. I told them about the car shutting off and about the oil light and coolant lights coming on and I asked them to check the levels. I was there for over 3 hours. The individual who sold me my car suggested that I purchase extended warranty again because I had an older car and anything could go wrong.
Upon leaving an individual who I believe was the General Manager told me that they checked every aspect of the car and they could not find a single thing wrong with it. He added that, "older cars have issues with sensors but I should not to worry." To quote him, he stood in front of me and said, "I drove the car myself. I noticed that as I was driving back over here the oil light came on. Sometimes that just happens in older cars. The sensors can be a little tricky. This car is in great condition. You really got an excellent car."
Today, April 20th at 10:30pm the engine light came on, the car's heating sensor went into the red and it began to smoke. I pulled over to the side of the road and discovered that there was ZERO oil in the car and there was ZERO coolant. I am left wondering what they were doing to my car for the 3 hours it was left sitting there.
Also, the day I bought my car it was raining so I was told that I could bring it back and have it washed. I contacted the individual who sold me my car and arranged a day and time to bring it by to be washed prior to the coolant light coming on, which was the final straw. While I was there for that 3 hour period not only did they fail to check my fuel levels but they did not wash my vehicle.
I feel as though I was manipulated by this dealership into buying a car that is a dud. I am highly disappointed in the tactics used to sell me this vehicle. I cannot believe that I was there for over 3 hours and left the dealership under the impression that everything was okay, while in reality my car was no oil or coolant. The fact that the individual who sold me my car suggested that I purchase extended warranty several times has really come into perspective now. I am left wondering what other issues this dealership hid from me about this vehicle!
As what is perceived as an ethical business, my expectation is that Audi would be upfront about any issues with a vehicle. Tomorrow, April 21st, I will have to take this car that I've had for just under 2 weeks to be inspected. I am not sure of the larger issues with this vehicle but this is completely unacceptable. I have not even had this vehicle for a month.
I feel completely betrayed, manipulated and lied to, point blank by Audi of Downtown Los Angeles. Due to my experience I would strongly suggest not purchasing a vehicle from this dealership. If you do, and if you take your car to be serviced you may want to have someone look over it before and after.