Excellent customer service! - MapleSyrup!
We were visiting from Canada and needed to have an oil change prior to returning home. Javier and Alex were extremely professional and pleasant to work with. They treated us like we bought our car from Walter's. We are snowbirds and will not hesitate to return to Walter's Audi if we require service while in Palm Springs area. Thanks guys!
Audi review - Karissa
Great service in a friendly environment very clean and comfortable space and accommodating to my schedule. Great location. Would definitely come back and reccomend to others.
Great Service - Ann
Rick Torres was an excellent sales representative...helpful, knowledgeable, and made the process of leasing a new car easy! This is my 3rd lease from Rusnak/Pasadena.
Great experience with Rusnak Westlake - Christiancburke
I really appreciated my sales person Andrew Teramatsu. I shopped around to 3 different dealerships and a Andrew gave me the best deal and support. We worked on the deal for serval days by phone and email and when I arrived, there were no surprises. The deal was exactly what we agreed on. I was so impressed and grateful to Andrew and the Rusnak Sales Team.
Thank you so very much! - PattiG
As a retired field rep I've dealt with a great number of auto dealerships and sales people. I wish all of those could even hold a candle to Elk Grove Audi. I have no positive memories of buying and leasing my cars until last Thursday. No hassles, every question and concern answered. Daniel Pascual couldn't, in my opinion, have been more professional. The dealership was very friendly offering coffee or water while we waited. Oh, and the price was very competitive! I'm very hard to please and yet very happy!
Recall servce - klambert
I always have a good experience at Circle Audi. The service team is professional. My car is completed in the time promised and returned clean!
Great Place to buy an Audi - suellenesl
Our salesperson (Collin Kleinman) was amazingly knowledgeable about the technology of the car we wanted (an Audi Allroad). He always focused on our needs and never tried to pressure us to buy something they had in stock. We wound up putting in a special order for the exact car we wanted, and it was delivered in three months. When it was delivered, Collin spent time with us going over the entire car and explaining the functions of the controls. The sales manager and financial staff were also excellent.
great service - ryan
George was great throughout the repair process and kept me informed on the repair status. I would recommend George to all my friends and family
Best Experience Ever!!! - Vita Evans
Best car buying experience I've EVER had. Ash was great. He is a man of his word and made sure everything was smooth for me. He kept his word all the way to the end. Keyes Audi had an awesome 2013 Kia SXL, fully loaded for the best price. The price and car were so good, that another customer tried to buy the same car immediately after we returned from the test drive. But Ash fought for me and for that I am so thankful. I'm so happy with my car and special thank you to Ash for making my experience AWESOME. You are the best!!!
Robert Cardenas is my new Audi guy! - H&J
Had a great experience with Roberto Cardenas! He made the experience of getting a new car very fun and efficient! He's our new Audi guy and I would definitely recommend him to anyone looking for a knowledgeable and caring Audi specialist!
Love my Audi A6 - KellyP
I bought an Audi TDI from DCH previously. Absolutely loved my TDI. Then everyone discovered VW did a little magic on the emissions. Well I decided to take the buyback offer. It was a long and unknowing process. Steve Handler and Howard Schwartz were amazing through the process. They found me an absolutely amazing Audi A6 with everything on my wish list. They made sure I had my new car when Audi finally bought back my old car. I am so thankful for all of the support from DCH Audi, Steve Handler and Howard Schwartz to make sure I had the car I wanted when Audi bought my TDI.
Thank you Steve, Howard and the entire DCH Audi Team.
The Ritz Carlton of Car Dealerships - Kvr6turbo
Coming from the Hospitality Industry, I am very observant of customer service and the whole experience when I go to any establishment. The staff at Rector Motors is equal to or in-fact better than what Ritz Carlton is to the hotel industry.
My first experience started off with the Sales team and Michael Chang gave me such a great experience, that I ended up buy 4 Audis over the last 6 years and will be purchasing another car from them in the near future. Michael is my go to guy and if he is not there then Randi Hill is great as well; he is a very knowledgeable car guy. Everyone in sales, from Craig and Jennifer down, know how to make you feel like you are not just a number, but a real person.
When it comes to servicing my car, I always experience a wonderful experience when I pull my car up to Julio and his team. The service managers are the finest I have ever met in any dealership, thanks to the leadership of Dennis. Hector is my service manager, but Larry, Mark, Roger, Joe, Devin, and George are all on top of their work. When I check out, I always see a smile from Joyce and it lightens my day.
Now the parts guys, Jimmy, Sachin, and David who are all managed under Lawrence’s great leadership are top-notch and always willing to help.
I highly recommend anyone to give Rector Motors a chance over the other “Big Company” owned dealerships where you’re just a number.
Friendly curtesy - VB1960
Friendly with customer
Knowledge of the product detailed in explaining all the features
Very good in suggestion of which product will be best suited to the customer
Selecting colour choices and option packages
Top Reviewed Specialists At This Dealership
General Sales Manager
Audi Brand Specialist
Audi Brand Internet-Fleet Specialist
GREAT SERVICE DEPT! - TOE
Just purchased a brand new car from this dealership & was bringing it back to have some accessory work done. Walked in & Greg smiled at me so I picked him as my service advisor, plus he had GREAT energy & seemed kind. Let me just say he is WELL knowledge about Audi's & other vehicles. I was impressed.He had me checked in quickly & even programmed my gate/garage opener for me and sent me over to see Maria who was smiling, helpful & gave me a loaner vehicle for the day. Greg had my vehicle back to me in a timely fashion & I am a happy satisfied customer & will return for further service needs.
Everyone was great and helpful except one employee - Palo Alto Driver
I came to this dealership looking to become a new member of the Audi family. Denis was my initial salesperson and unfortunately it was not a good experience. He seemed to be disinterested and standoffish. Once in his office, I described to him the confusion when he gave me a retail value of the vehicle that was different than the retail value on the official website. After stating that I felt the different values were misleading, he proceeded to get very agitated and felt "uncomfortable" with the fact that I felt two different values were misleading. We were given another salesperson and the rest of the experience was amazing. Denis I would give 1 star, the rest of the experience 5 stars.
A great buying experience!!! - Audi A7 Pam
From the first phone call to the dealership thru the whole process.... i am very impressed!!
Very professional, knowledgeable, and most of all (for me) not a typical pushy salesperson.
I would recommend Rohit to be the go to person to buy a car from Audi Fresno. I have already referred Rohit to two people. Thank you so much! Love my car!!!I purchased an A7.
Best experience ever!!! - VeroB3
This dealership was the best Audi dealership so far!!! They exceeded my expectations and were very positive and friendly! All staff is hardworking and they will do what needs to be done to help you out!!!
New Q7 purchase - Hyung V
I just bought a new Q7 from this dealer and I got an unbeatable price. I shopped a couple dealers and Penske Audi had the Q7 I wanted and the lowest price. I was in & out quickly, very pleased with the entire experience.
I need more stars! - ALO415
Why are there only five stars?! I need more!
I have to say that this was one of the best car experiences I've had. I went to the dealership looking at the VW SUVs and with the help of James Jamous, I am ready to roll. He was awesome, very knowledgeable, and made sure that I was feeling good about the lease we set up. I would highly recommend this dealership and commend them for making this customer very happy.
Scott Gomez is the Best in his field - Debra Kleeger
I was truly upset when I found that the Dealership had moved to Calabasas. Then I found that Scott Gomez moved with it. I was no longer upset. Scott is a consummate professional. He is clear about everything and communicates if there are any changes. Kudos, once again, Scott.
Great Service! - Diddles
Have been to the Audi DTLA two times and have dealt with Eddie Perez.....love the service I get from him, really enjoy dealing with Eddie. Will keep coming back as a result.
Awesome Sales Experience! - mistah tee
Traveled around between several brands and dealerships until I ran into the most knowledgeable and friendly sales person in Lucas Kielar who made the car buying process easy and enjoyable. Would highly recommend Lucas and Hoehn Audi in Carlsbad as it was a truly professional experience.
Fast, friendly and convenient. - kiso89
After searching for a certified Audi all over So- Cal, I came across Audi of Santa Monica. It took just a few clicks to get to know the car I was interested in, via- email. Selena is your go to internet sales manager, she was friendly and forward. I scheduled a test drive and liked the car.
Q7 purchase - mising1
Mustafa was a pleasure to work with as well as his manager Greg.
They were professional throughout the transaction. He followed up with me even after car was purchsed.
Management - Bmack
This dealer hid our vehicle for 36 days. ONE person, Devin in service was of extreme help, he was told that the servie management and GM would get back to us by these managers of which NOBODY reached out and gave us any options. We filled a case within audi USA to which Audi has failed to do anything about this as well. Nobody from the dealership of Audi has done a thing for a vehicle under lease, that is practically in lemon law violation. I could not recommend this company to anyone on a dealership or business level. They have no understanding of customer experiences
Another excellent Niello experience - chelrich
From my husband:
Let me start by saying that I really deeply dislike the traditional car-buying experience. In the past, I’ve worked with a broker so I didn’t have to go to a dealership. Unfortunately the last vehicle I wanted to buy was rare enough that the transaction had to happen through a dealership. My wife has bought her last four vehicles through the Niello dealerships and has told me how amazing the experience was for years. I am now a convert to the Niello experience because of Raz at Niello Audi. Raz is a true Audi lover, which makes him the ideal person to sell them. He was able to demonstrate what the RS5 can do from a place of true understanding, rather than just being a salesman giving me a pitch. He is clearly an Audi fan, which makes him the ideal person to shepherd new buyers through the process. The financing process was smooth and easy with Nicole and everyone stayed late to let us finish up, get the car detailed, and show me the ins and outs of the car. I especially appreciate Niello’s “second delivery” process, which takes into the account that trying to learn everything about the car the day you buy it is unreasonable. You come back a few weeks later and they give you a more in depth introduction to all of the systems; it also gives you the opportunity to ask any questions that have come up during your first few weeks of driving the car. Thank you Raz and thank you Niello for redefining the car buying experience.
Above & beyond in sales and service-First Class with heart! - PacCoastCEO
After owning a BMW for years I leased an Audi A8 3 years ago through Tim Lofano when Audi was located on Market, I so impressed then by kindness and non-bull salesmanship that I lured away from BMW!!! During that time Audi moved to their new & impressive location adding much more room, I've been extremely happy with the service and care Rolando, my service Manager always provided, they make you feel like you belong there! I loved my car but my 3 year lease was up this past month and I entertained both the BMW 740 and a new Audi A8L with all the bells and whistles on both. I sent a note to both Audi and BMW sales stating I was between the two and it would now come down to what deals could be provided.. within minutes Audi (Tim Lofano) reached out and told me to take the car home for a day and offered me one heck of deal.. I let BMW know with no response at all... Tim is so genuine and the type of person you'd want to do business with no matter what you were purchasing! I obviously took the offer and LOVE my new A8L and look forward to being spoiled again for another 3 years! Also thank to Chris McIrvin for holding my hand and showing me all the bells and whistles when I picked up the car!
VERY POOR SERVICE! - bigmel1
This review relates to repair work and safety recall items. After several attempts and no return calls from this dealer's service depart, I made a phone call to Audi of America (1-800-253-2834). Audi of America got the dealer contact on phone, confirmed part availability and then transferred me directly so I was able to make the repair appointment. It would have been nice to just make a phone call to,the Audi RM and get this done the first time! I also drive an S5 Cabriolet in Canada and our Audi dealer there is much more responsive.....
Honest and responsive - Roozbeh0
I was looking to purchase a used Bmw ,,,I found my car in their dealership and they were working with me to give me the best possible sales experience ,,,,,AMAL was my sale rep ..he was so responsive and professional ,,,I highly recommend this dealer to have a hassle free and smooth car shopping experience
Unparalleled Service from Trena Dowell - Satisfied Customer
Several months back I was in the market for a very rare Audi (a new S5 with a manual transmission and certain specified options) and I stopped by Audi South Coast (formerly Commonwealth Audi) not really expecting them to be able to help me. I was greeted by Audi Brand Specialist, Treena Dowell, who proceeded to take down the particulars of the car I was looking for. She said she would look into it further and get back to me. Frankly, I knew the car would be almost impossible to find and I didn't really expect to hear back from Treena. Boy, was I wrong!
Overnight she had researched what new cars were expected in at her dealership in the near future and she performed a country-wide search to see what other dealers would be receiving. While initially she didn't find the exact car I was looking for, she did, over a period of not days or weeks, but months (!!), continue to look for the car I wanted and she contacted me on a weekly basis over a period of months to continually update me on what new S5 cars were in the pipeline. Because this generation of the S5 was coming to an end with this model year, and because the next generation car wasn't going to be offered with a manual transmission, the selection available was very limited and ultimately I did not end up buying a car from Treena, but I can guarantee you she is the person I will not walk - but run - to the next time I am in the market for an Audi. Polite. Professional. Courteous. Just very pleasant to deal with and, unlike many "sales professionals" in the car business, Treena did everything she said she would do. She returned all communications from me lightening fast and no question or request was too much trouble.
I've bought many cars over the years and unfortunately the followup from sales personnel is spotty at best. Treena restored my faith that there are still folks out there that are willing to work for a sale and even when it appears a sale will not be forthcoming, they still go the extra mile because they know there might be a next time. When have you ever had a car salesperson contact you every week over a period of several months just to keep you abreast of the availability of a certain model you are looking for? This simply doesn't happen. She was tireless in looking for the car I wanted and she left no stone unturned. I cannot recommend her services highly enough.