ALWAYS A GOOD EXPIERIENCE . - JAMIE
Javier Juarez and Alex Ortiz as always did a smooth transition on my A4S 3.0 Super Charged 6 speed manual 2015 . Received a loaner for the day , and my brakes , tires and service was complete by 5:00 same day . Nothing unexpected as service is always 5 star here .
2017 Audi A4 - NOHCHO
It was my first experience with Audi Beverly Hills. I normally use a broker when i buy cars but this time my broker didn't pick up the phone and i decided to go to the dealership. I was very pleasantly surprised with my experience and how Audi BH staff treats their guests. I was treated with respect, kindness and high level of professionalism. JC and Yuliya were on point throughout the entire process, they showed so much care and gave me all their undivided attention that i never doubted for a second that i was in the right place for an Audi. Absolutely outstanding service! I am extremely happy and will be recommending Audi Beverly Hills to all my friends and family! This is the way to do business!
Just stopped by to take a look - Ray6701
I live over 100 miles away from this dealership. Elk Grove Audi was recommended to me by a co-worker.
Upon entering the dealership, I was greeted by Mr. Vince Webb. Its the first time I have entered an automotive dealership where the sales person took the time to listen to what I had to say and understand my needs. Vince was not pushy. He understood that I was not there to purchase (on that date). I still have a few months left on my current lease. However, he still spent time with me. Explaining the product. The differences between the models (A6, A7, and A8L).
He even took the time to take me on a test drive. Again... knowing I was not there to purchase on that date.
The prices seemed fair. The dealership was very clean. I would not hesitate to purchase from this dealership. I likely will when the time comes.
Thank you to Vince and Jerry for a first class experience.
My A4's 15k Service - Aries A
Went in for my 15k service, was treated really great and professionally. I would go back and have my next service in the future. Working with Sandy is really great!
Scheduled service visit - jsansa
Friendly quality service with the convenience of a loaner! Vincent was knowable about the service my car needed! My Audi looked great after the complementary car wash!
Best Experience Ever!!! - Vita Evans
Best car buying experience I've EVER had. Ash was great. He is a man of his word and made sure everything was smooth for me. He kept his word all the way to the end. Keyes Audi had an awesome 2013 Kia SXL, fully loaded for the best price. The price and car were so good, that another customer tried to buy the same car immediately after we returned from the test drive. But Ash fought for me and for that I am so thankful. I'm so happy with my car and special thank you to Ash for making my experience AWESOME. You are the best!!!
Quick, Professional, Attentive Service - Ashlyn
Brought my A3 in for a 15k mile servicing, I didn't even make it to the front door before I was greeted with a welcoming smile that was followed with, 'How can I help you today?' Despite not scheduling an appointment for the servicing, I was immediately set up with an employee to arrange a loaner car to enable me to get back to work in a timely manner AND they serviced my car(including 1 fuel pipe recall and a software update) before I got off work, so I was able to pick up my car that same day! Upon leaving with my fully serviced car, I was asked if everything looked great(it 100% did!) and if I needed directions to get to where I was going. Everyone I encountered was extremely helpful and really valued my time.
Quality Staff and Quality Cars - Thomas Fonte
This is my first foray into Audi cars and I have been very pleased with the quality of the automobiles and the attention I received in both the leasing process and follow-up questions about the car. Praise is in order for both salespeople I had the pleasure of working with--Simon Najarian and more with Michael Moye. Both were very patient with all my questions in the decision-making process and Michael was especially patient solving my questions about the workings of the electronics of the car. Friendly, efficient, thorough and patient are the adjectives to describe them. They weren't satisfied until I was satisfied.
Great Experience - bjamison01
Great working with Pete on my Audi A6 purchase. Very positive and professional experience. I will absolutely go back to Pete again for my next purchase.
Service department is great! - PammyN
My only experience with this dealership has been with the service department as I bought my Audi used through another dealer before I even knew this one was open for business. They took care of something for me initially and went the extra mile in the process so I have been bringing my car here for service ever since. Bill is who I usually deal with and he is awesome. People think I'm crazy for bringing my car to the dealership for service, but I have been treated so well that I just can't convince myself to go anywhere else.
Car problems - catcher4360
Never a happy moment when your vehicle needs work. Denny Dong, service rep, makes an unpleasant situation palatable. Always prompt, courteous and ahead of the problem. A great guy to do business with.
The Ritz Carlton of Car Dealerships - Kvr6turbo
Coming from the Hospitality Industry, I am very observant of customer service and the whole experience when I go to any establishment. The staff at Rector Motors is equal to or in-fact better than what Ritz Carlton is to the hotel industry.
My first experience started off with the Sales team and Michael Chang gave me such a great experience, that I ended up buy 4 Audis over the last 6 years and will be purchasing another car from them in the near future. Michael is my go to guy and if he is not there then Randi Hill is great as well; he is a very knowledgeable car guy. Everyone in sales, from Craig and Jennifer down, know how to make you feel like you are not just a number, but a real person.
When it comes to servicing my car, I always experience a wonderful experience when I pull my car up to Julio and his team. The service managers are the finest I have ever met in any dealership, thanks to the leadership of Dennis. Hector is my service manager, but Larry, Mark, Roger, Joe, Devin, and George are all on top of their work. When I check out, I always see a smile from Joyce and it lightens my day.
Now the parts guys, Jimmy, Sachin, and David who are all managed under Lawrence’s great leadership are top-notch and always willing to help.
I highly recommend anyone to give Rector Motors a chance over the other “Big Company” owned dealerships where you’re just a number.
Thanks Denis for going an extra mile! - bachnwillus
Just a really pleasant, honest, no-pressure-style dealing with Denis. He went an extra mile to make sure there was a better alternative model available (in this case a better A/C system in a very similar, Smart car). Highly recommended Employee.
W.N. new San Francisco family.
Superior Rating of the Escondido Audi Dealership - maureen connelly
If it were not for the consideration of Julie Andresen and Candace Collins my family would have been left out in the cold with reference to our battery warranty. It is a long story but Escondido Audi is a fine example of what good business is all about!!!
A great buying experience!!! - Audi A7 Pam
From the first phone call to the dealership thru the whole process.... i am very impressed!!
Very professional, knowledgeable, and most of all (for me) not a typical pushy salesperson.
I would recommend Rohit to be the go to person to buy a car from Audi Fresno. I have already referred Rohit to two people. Thank you so much! Love my car!!!I purchased an A7.
Best experience ever!!! - VeroB3
This dealership was the best Audi dealership so far!!! They exceeded my expectations and were very positive and friendly! All staff is hardworking and they will do what needs to be done to help you out!!!
Love Livermore Audi! - kihow
I bought my A4 here and get it serviced here as well. The customer service is outstanding and I highly recommend Livermore Audi if you are thinking of purchasing a car. I shopped around at some of the other dealerships (Concord and Steven's Creek Audi) and they just didn't match the care and service I got at the Livermore location. I've had my car for 6 years now and it's working great!
Excellent Experience Service - Solar13
I would like to Thank Steven Sao and the Penske team for providing me a great service experience. My check engine light came on my S3 yesterday, I have a busy work schedule and can't waste hours sitting at the dealer. Steven got me a new Audi A4 loaner fixed my car and washed it all in a few hours. I really appreciate a dealer that Listens to the clients needs and provides a no hassle experience. I would highly recommend you book your appt with Steven Sao next time you Audi needs Service. Thanks Steven you Rock!!!!
I need more stars! - ALO415
Why are there only five stars?! I need more!
I have to say that this was one of the best car experiences I've had. I went to the dealership looking at the VW SUVs and with the help of James Jamous, I am ready to roll. He was awesome, very knowledgeable, and made sure that I was feeling good about the lease we set up. I would highly recommend this dealership and commend them for making this customer very happy.
Q7 purchase - mising1
Mustafa was a pleasure to work with as well as his manager Greg.
They were professional throughout the transaction. He followed up with me even after car was purchsed.
Awesome Sales Experience! - mistah tee
Traveled around between several brands and dealerships until I ran into the most knowledgeable and friendly sales person in Lucas Kielar who made the car buying process easy and enjoyable. Would highly recommend Lucas and Hoehn Audi in Carlsbad as it was a truly professional experience.
Amazing and straight forward service - Joshua
Selena was an amazing saleswoman. She was straight forward, factual and made the entire process as painless as possible. Santa Monica Audi took care of all our needs that day, even staying overtime to do so. I would definitely recommend to anyone who is unsure on the exact car they want to purchase or lease as they give you all the facts up front.
Great purchasing experience for a great car! - JafetG
Walked into Audi on a regular Saturday morning after waiting for my VW vehicle to get serviced next door. I was introduced to Ray Gutierrez who was able to answer all my questions regarding my interest in an A3 after my VW lease was up. Even though I was still in a lease with VW, Ray managed to work things out to get me into the car I wanted! If you're looking for an all around excellent car purchasing experience, Ray and Audi of DTLA are the place to go!
Exceptional Experience at Niello Audi - zooguy
I bought my CPO Audi S5 from Stan Barney and Niello Audi, and wanted to give a shout out to both Stan and Niello. I avoided buying a new car for several years because previous dealership experiences were painful, with long waits and lots of games. Stan and Niello have completely changed my view of the car buying experience. Stan was incredibly friendly, knowledgable and patient from the first time I stopped in to test drive the car and I bought it several weeks later. I never felt any pressure with Stan -- the relationship was more like having a trusted advisor or friend help me make the decision that was right for me. The buying experience was so simple - four texts negotiated a fair price on a Friday night and it took about an hour on Saturday morning to buy the car! It actually took longer for Stan to deliver the car to my wife and me after we signed the papers! Kudos also to Nicole in Finance. I have since had two service appointments, and my experience with David and Eric and the rest of the Service staff has been just as exceptional. I should also add that the dealership itself is beautiful and impeccably maintained and everyone is also friendly and helpful. The Niello folks have all the big stuff and details nailed down. Bottom line, this is my first Audi and the first German car I have owned since 1989, but after this experience I am a dedicated Audi owner and Niello fan. When the time comes to replace my S5, I will be driving straight into Niello and asking for Stan Barney! Thanks Stan and everyone at Niello for a fantastic experience!
FInance - ksmith35
It was ok not bad until after the sale my car had issues I traded it in. The gm who was there was great thre is a new one now. ..................
Pleasant and professional - desertdreamcar
I Love my car!!! The brand basically sells it self. I just purchased my third Audi from Rancho Mirage, and I can't say enough good things about the sales and service staff. I am not an "easy sell", and they have always gone beyond my expectations. It's refreshing to buy a car from a dealer that is enthusiastic and knowledgeable about their product, Thanks, keep up the good work guys!
Honest and responsive - Roozbeh0
I was looking to purchase a used Bmw ,,,I found my car in their dealership and they were working with me to give me the best possible sales experience ,,,,,AMAL was my sale rep ..he was so responsive and professional ,,,I highly recommend this dealer to have a hassle free and smooth car shopping experience
Bait switch - charles meagher
Beware of bait switch with this dealership I acquired my third Audi from here and it was my first / last experience with them
They basically changed the deal terms between the salesperson interaction and closing with Finance and won't honor what I agreed to because of their "paperwork"
Be careful ...
Bad business practices - buy your Audi from Walters they honor their commitments.
Absolutely awful dealership and even worse salesperson - BayAreaNative
Inquired about a car they had listed for sale and was met with a rude, extremely unprofessional response by their salesperson. Absolutely avoid this dealership at any cost.
Service department in need of a 2015 make-over - outinlife
While my visits were few, there is no doubt they should remove the word service from that departments title. I am sure at most, maybe every dealership "assigns" a client to a customer service representitive to ensure an efficent transaction for both parties. This is a process I can respect; provided it works. You can be sure you are in a dealership that sells luxury cars by the number of apple computers throughout the facility and very heavy in the service department (to be fair it's one per employee). It gives plenty of time for internet browsing, allowing their heads to be buried in the keyboard. I can give credit and suggest that they may be lining up their days work. I arrived to find that the young polite man I was assigned to had an earlier client he was continuing to assist, as he should have. Meanwhile there were at least four other if not five other gentlemen either standing around and talking to one another, or burried in their computer. NONE of them said hello, offered me anything, (water) Never said that my young man would be just a minute and NOT ONE OF THEM offered to assist me. When I finally asked the man next to him if there were anyone else that could assist he stated that he already did the walk around for him. I am sorry, you could not share this with me earlier? Further, I have recently suffered a traumatic event and the sales department was able to help me out in way I needed, but the service department informed me that I would need to go back home for the paper version of my DL. I explained that my lic. was on file and that in recent days Concord Audi, was able to obtain it from the corporate office in order to assist me. He made one call and when he could not reach that person he told me there was nothing he could do. He did not ask any of his colleagues, but then they were busy doing nothing. The director of that department sits in a class office facing the floor. Funny, I could see him the entire time, yet he can't see me the customer standing there. In his defense, he was on his computer too. In the end I was turned around before I even got out of the lot letting me know the DL. situation was resolved. Again, I would like to be clear with the fact I have only had three interactions with this department, but all have been pretty much the same. What I really love is that each time I set up an appointment I requested a loaned, yet each time I was told they did not have that as a request, and will need to see what they have.
If I buy a car from Audi Concord, I bought it because I appriciated the journey and all those that went along with me. So dissapointing to see the disconnect between the front and back end.
Maybe your system works for many maybe even most, and changing it would most likely change nothing. But, what I would suggest is that your team of young/older men take some time to look up say hello and be a part of the process for all of you customers, not just their assigned people.
I look like to crazy lady who flipped her switch, and I did, but rude and lazy service is not okay with me. I will say there was a solution to my problem and that is they offered to anytime my car is need of repair they will have a loaner delivered and take my car in for repairs. This is the only thing that would keep me having service done at Audi Concord.