Great experience! - Kherreraaa
Purchased my car here this week and couldn't be more satisfied. Syed Ali did a great job showing us the car and letting us test drive it. He always had our questions answered and helped us out in many ways. It was my first purchase and the experience went great! he is the person to go to. He will keep in touch with you and is willing to meet his customers' needs. Thanks again, it was nice being able to work with you!
Simply Marvelous!! Genuinely - Therese
I've never experienced so much kindness from employees at one dealership, I never even imagine getting a car from Beverly Hills but I did!! Thanks To the Fletcher Jones Company
Hooray for Rusnak, Niko & Aaron! - NataliaG
I bought my 1st Audi at Santa Monica Audi. It was a horrific, traumatic experience and I was nervous about getting another Audi. I walked into Rusnak Audi cautious and nervous but I have to tell you that Niko & Aaron have completely restored my faith in Audi. I never thought I would ever write this about a car dealership but Rusnak is hands downs the best customer service I've ever received when buying a car. I've had a VW, 2 BMW's, and now, this is my 2nd Audi and out of all of my car experiences, this was hands down the best car experience I've ever had. I had a minor issue with my new Audi that was very upsetting to me yet Niko & Aaron went out of their way to fix the issue and make sure I left happy. Mission accomplished! I am very happy, I am totally in love with my car and Rusnak has a new fan in me. I look forward to getting my next Audi from them.
Amazing experience from Start to Finish! - Cindy Lu
From the moment we walked in to when we drove away, we were treated very well. We have had bad dealership experiences before, so we are always hesitant. Ralph Jackson is a great salesman and was very helpful and patient throughout our entire experience.. We will spread the word to all family and friends about our wonderful experience at Elk Grove Audi!
Service Visit - Audi A6
Rusnak Audi took excellent care of me. My loaner car was available and clean. The service advisor kept me apprised of the status of my vehicle and the entire experience was great. I would highly recommend Rusnak Audi.
My service advisor Michael Harris is excellent. - Mike
I have bought two cars from Audi Pacific. an A7 for me and a Q5 for my daughter. We always service our cars at the dealer and have had an excellent experience over the past several years. Michael Harris is my service advisor and he always gets us in immediately, always has a loaner available and has always dealt with any issue professionally and resolved it the first time. Also, when we drive in there is always a "runner" to meet us and move things along swiftly.
Amazing-2 thumbs up. - Hector Casillas
Great customer service, Manuel Gastelum was exceptional. Took my new Audi A4 Quattro for service, was there for almost 2 hours and receive periodic updates on the service of my car- not to mention he also took care of 2 recalls on my car. Great waiting area by the way, definitely will buy my next Audi straight from this dealership. Superb service.
An excellent experience. - David V of OC
I am looking for a pre-owned Audi A-6 for my wife. A friend of mine suggested I talk to the German Guy at Circle Audi. When I met with Rainer Stiller I found him to be friendly and knowledgeable about all of the Audi models on the lot. Your time is well spent talking to Rainer. He can give straight forward answers to all questions regarding specs and options. Although I did not find what I was looking for at this time, I am confident that Rainer will find the right car for my wife. I look forward to working with him in the future.
Danke, German Guy.
David V of OC
Best Experience Ever!!! - Vita Evans
Best car buying experience I've EVER had. Ash was great. He is a man of his word and made sure everything was smooth for me. He kept his word all the way to the end. Keyes Audi had an awesome 2013 Kia SXL, fully loaded for the best price. The price and car were so good, that another customer tried to buy the same car immediately after we returned from the test drive. But Ash fought for me and for that I am so thankful. I'm so happy with my car and special thank you to Ash for making my experience AWESOME. You are the best!!!
Love my Audi A6 - KellyP
I bought an Audi TDI from DCH previously. Absolutely loved my TDI. Then everyone discovered VW did a little magic on the emissions. Well I decided to take the buyback offer. It was a long and unknowing process. Steve Handler and Howard Schwartz were amazing through the process. They found me an absolutely amazing Audi A6 with everything on my wish list. They made sure I had my new car when Audi finally bought back my old car. I am so thankful for all of the support from DCH Audi, Steve Handler and Howard Schwartz to make sure I had the car I wanted when Audi bought my TDI.
Thank you Steve, Howard and the entire DCH Audi Team.
I love my new car! - 17Owner
Robert Cardenas was an excellent dealer. He was very knowledgeable about Audi Cars. I purchased a 2017 Q7 with all the features on my must have list and pricing was superb. Customer service was great. Robert even called after I purchased my vehicle to help with any questions I might have. I am pleased with my purchase, and more pleased with my experience at Audi Ontario.
The Ritz Carlton of Car Dealerships - Kvr6turbo
Coming from the Hospitality Industry, I am very observant of customer service and the whole experience when I go to any establishment. The staff at Rector Motors is equal to or in-fact better than what Ritz Carlton is to the hotel industry.
My first experience started off with the Sales team and Michael Chang gave me such a great experience, that I ended up buy 4 Audis over the last 6 years and will be purchasing another car from them in the near future. Michael is my go to guy and if he is not there then Randi Hill is great as well; he is a very knowledgeable car guy. Everyone in sales, from Craig and Jennifer down, know how to make you feel like you are not just a number, but a real person.
When it comes to servicing my car, I always experience a wonderful experience when I pull my car up to Julio and his team. The service managers are the finest I have ever met in any dealership, thanks to the leadership of Dennis. Hector is my service manager, but Larry, Mark, Roger, Joe, Devin, and George are all on top of their work. When I check out, I always see a smile from Joyce and it lightens my day.
Now the parts guys, Jimmy, Sachin, and David who are all managed under Lawrence’s great leadership are top-notch and always willing to help.
I highly recommend anyone to give Rector Motors a chance over the other “Big Company” owned dealerships where you’re just a number.
GREAT SERVICE DEPT! - TOE
Just purchased a brand new car from this dealership & was bringing it back to have some accessory work done. Walked in & Greg smiled at me so I picked him as my service advisor, plus he had GREAT energy & seemed kind. Let me just say he is WELL knowledge about Audi's & other vehicles. I was impressed.He had me checked in quickly & even programmed my gate/garage opener for me and sent me over to see Maria who was smiling, helpful & gave me a loaner vehicle for the day. Greg had my vehicle back to me in a timely fashion & I am a happy satisfied customer & will return for further service needs.
Holiday Wishes Come True with a Great Surprise & Experience! - EricS
I just purchased a vehicle from Audi Palo Alto as a surprise for my wife for the holiday. Radek from the sales team was terrific and a pleasure to work with during the entire process. I was looking at quite a few vehicles from across the state and country, but Radek & team were simply terrific. They went out of their way to drive and deliver the car 45 minutes away on the same day so I could surprise my wife with the car, AND THE FAMILIAR RED BOW ON THE CAR! Great experience, highly recommend team Radek and Audi Palo Alto!
My First Audi - Victor
I was refereed to Chris from one of his previous customers and was very happy with my experience. I've owned quite a few Japanese Cars and Motorcycles so this was somewhat new territory for me. Chris was able to explain the differences to me from what I'm use to seeing and what Audi has to offer. I wasn't sure he would be able to find me a Audi at the payment i was looking for so i was surprised that he found me a Great A4 Premium Plus with Audi Care and Warranty that not only met my expectations but exceeded them. I know he went over and beyond to do so and was very happy with my purchase. With other dealers I've had to spend hours making sure i got what i needed and wasn't being jerked around with price and financing. Chris is so easy to work with and was able to get through all the paper work quickly as he spent all his time with me and not walking in and out or passing me around as other dealers do. If you are interested in an Audi i would recommend this dealer and Chris as your rep.
Top Reviewed Specialists At This Dealership
Audi Brand Internet-Fleet Specialist
Audi Brand Specialist
Knowledgeable - Yvonne17
The staff is kind, friendly, and knowledgeable. My car is done when promised and always clean when it's returned.
I have not had a bad experience with Audi in the 5+ years I have been going to them.
A great buying experience!!! - Audi A7 Pam
From the first phone call to the dealership thru the whole process.... i am very impressed!!
Very professional, knowledgeable, and most of all (for me) not a typical pushy salesperson.
I would recommend Rohit to be the go to person to buy a car from Audi Fresno. I have already referred Rohit to two people. Thank you so much! Love my car!!!I purchased an A7.
Best experience ever!!! - VeroB3
This dealership was the best Audi dealership so far!!! They exceeded my expectations and were very positive and friendly! All staff is hardworking and they will do what needs to be done to help you out!!!
Excellent Experience Service - Solar13
I would like to Thank Steven Sao and the Penske team for providing me a great service experience. My check engine light came on my S3 yesterday, I have a busy work schedule and can't waste hours sitting at the dealer. Steven got me a new Audi A4 loaner fixed my car and washed it all in a few hours. I really appreciate a dealer that Listens to the clients needs and provides a no hassle experience. I would highly recommend you book your appt with Steven Sao next time you Audi needs Service. Thanks Steven you Rock!!!!
I need more stars! - ALO415
Why are there only five stars?! I need more!
I have to say that this was one of the best car experiences I've had. I went to the dealership looking at the VW SUVs and with the help of James Jamous, I am ready to roll. He was awesome, very knowledgeable, and made sure that I was feeling good about the lease we set up. I would highly recommend this dealership and commend them for making this customer very happy.
Awesome Sales Experience! - mistah tee
Traveled around between several brands and dealerships until I ran into the most knowledgeable and friendly sales person in Lucas Kielar who made the car buying process easy and enjoyable. Would highly recommend Lucas and Hoehn Audi in Carlsbad as it was a truly professional experience.
Great car buying experience. - PNBLWZD
We were in the market for a new Audi Q7 for my wife. We searched online all over LA OC and IE, but all the incoming Q7s with colors and options we wanted were either customer orders or sold units, and it was looking like we were going to have to order a car which would take 3 months. Lame! Then we got lucky and found one incoming Q7 Prestige listed at Downtown LA Audi with the desired color and options (Black Orca with Titanium Black Optic and cold weather package etc). We've purchased from DTLA Mercedes before with good results, and most all the DTLA car dealers are owned by the same family, so I didn't hesitate to call. Then we got even luckier when I called and Ryan Schlesinger answered the phone. I was already well aware that this is a very difficult car to find, but of course still wanted to try and save a little money on it. Ryan was super friendly and no pressure to deal with, and honestly after a couple conversations on the phone it was like talking to a friend - and I probably would have purchased from him even at MSRP lol. None the less, it was near the end of the month and he gave us a nice discount and made the process very easy. A week later the car came in and my wife is very happy, and therefore I'm very happy of course - not to mention the hot chocolate machine they have was a big hit with our 11 yr old daughter. Thanks Ryan!
Great Dealership - omid 76
Very knowledgeable and friendly staff. Went out of their way to get me the best deal possible with many extras. Would definitely recommend this dealership to any friend or family member.
Q7 purchase - mising1
Mustafa was a pleasure to work with as well as his manager Greg.
They were professional throughout the transaction. He followed up with me even after car was purchsed.
Management - Bmack
This dealer hid our vehicle for 36 days. ONE person, Devin in service was of extreme help, he was told that the servie management and GM would get back to us by these managers of which NOBODY reached out and gave us any options. We filled a case within audi USA to which Audi has failed to do anything about this as well. Nobody from the dealership of Audi has done a thing for a vehicle under lease, that is practically in lemon law violation. I could not recommend this company to anyone on a dealership or business level. They have no understanding of customer experiences
Another excellent Niello experience - chelrich
From my husband:
Let me start by saying that I really deeply dislike the traditional car-buying experience. In the past, I’ve worked with a broker so I didn’t have to go to a dealership. Unfortunately the last vehicle I wanted to buy was rare enough that the transaction had to happen through a dealership. My wife has bought her last four vehicles through the Niello dealerships and has told me how amazing the experience was for years. I am now a convert to the Niello experience because of Raz at Niello Audi. Raz is a true Audi lover, which makes him the ideal person to sell them. He was able to demonstrate what the RS5 can do from a place of true understanding, rather than just being a salesman giving me a pitch. He is clearly an Audi fan, which makes him the ideal person to shepherd new buyers through the process. The financing process was smooth and easy with Nicole and everyone stayed late to let us finish up, get the car detailed, and show me the ins and outs of the car. I especially appreciate Niello’s “second delivery” process, which takes into the account that trying to learn everything about the car the day you buy it is unreasonable. You come back a few weeks later and they give you a more in depth introduction to all of the systems; it also gives you the opportunity to ask any questions that have come up during your first few weeks of driving the car. Thank you Raz and thank you Niello for redefining the car buying experience.
Above & beyond in sales and service-First Class with heart! - PacCoastCEO
After owning a BMW for years I leased an Audi A8 3 years ago through Tim Lofano when Audi was located on Market, I so impressed then by kindness and non-bull salesmanship that I lured away from BMW!!! During that time Audi moved to their new & impressive location adding much more room, I've been extremely happy with the service and care Rolando, my service Manager always provided, they make you feel like you belong there! I loved my car but my 3 year lease was up this past month and I entertained both the BMW 740 and a new Audi A8L with all the bells and whistles on both. I sent a note to both Audi and BMW sales stating I was between the two and it would now come down to what deals could be provided.. within minutes Audi (Tim Lofano) reached out and told me to take the car home for a day and offered me one heck of deal.. I let BMW know with no response at all... Tim is so genuine and the type of person you'd want to do business with no matter what you were purchasing! I obviously took the offer and LOVE my new A8L and look forward to being spoiled again for another 3 years! Also thank to Chris McIrvin for holding my hand and showing me all the bells and whistles when I picked up the car!
rude, sell cars with wheels that last 10,000 miles - no to audi
sell cars that wheels wear out after 10,000 miles stating that it makes it sports car, it is a front wheeled jetta pufffed up, it is not the sales personal to inform buyers that tires last such a short time acccording them so buyer beware
don"t buy audi (remember the mid 1980's)
buy a vw which owns audi and buy a jetta or buy any other car brand
Honest and responsive - Roozbeh0
I was looking to purchase a used Bmw ,,,I found my car in their dealership and they were working with me to give me the best possible sales experience ,,,,,AMAL was my sale rep ..he was so responsive and professional ,,,I highly recommend this dealer to have a hassle free and smooth car shopping experience
Unparalleled Service from Trena Dowell - Satisfied Customer
Several months back I was in the market for a very rare Audi (a new S5 with a manual transmission and certain specified options) and I stopped by Audi South Coast (formerly Commonwealth Audi) not really expecting them to be able to help me. I was greeted by Audi Brand Specialist, Treena Dowell, who proceeded to take down the particulars of the car I was looking for. She said she would look into it further and get back to me. Frankly, I knew the car would be almost impossible to find and I didn't really expect to hear back from Treena. Boy, was I wrong!
Overnight she had researched what new cars were expected in at her dealership in the near future and she performed a country-wide search to see what other dealers would be receiving. While initially she didn't find the exact car I was looking for, she did, over a period of not days or weeks, but months (!!), continue to look for the car I wanted and she contacted me on a weekly basis over a period of months to continually update me on what new S5 cars were in the pipeline. Because this generation of the S5 was coming to an end with this model year, and because the next generation car wasn't going to be offered with a manual transmission, the selection available was very limited and ultimately I did not end up buying a car from Treena, but I can guarantee you she is the person I will not walk - but run - to the next time I am in the market for an Audi. Polite. Professional. Courteous. Just very pleasant to deal with and, unlike many "sales professionals" in the car business, Treena did everything she said she would do. She returned all communications from me lightening fast and no question or request was too much trouble.
I've bought many cars over the years and unfortunately the followup from sales personnel is spotty at best. Treena restored my faith that there are still folks out there that are willing to work for a sale and even when it appears a sale will not be forthcoming, they still go the extra mile because they know there might be a next time. When have you ever had a car salesperson contact you every week over a period of several months just to keep you abreast of the availability of a certain model you are looking for? This simply doesn't happen. She was tireless in looking for the car I wanted and she left no stone unturned. I cannot recommend her services highly enough.