Bought a new A3 e-torn with Philip Braun's help - Dave B.
We had a VW Golf TDI that VW bought back. That made the timing of buying the new replacement car up in the air. Philip and Walters Audi Riverside worked with us. Best part was when we finally turned in the Golf and were ready there was a shortage of e-trons in SCA. They worked hard to get the car we wanted with the options and color. Otherwise we would of had to wait while one was ordered, instead we quickly got just what we wanted. PHilip was also very patient to explain how to use features of the car and answer our questions. Every concern or question we had, Philip answered or took care to resolve.
Also love the car so far. Our Golf TDI got excellent gas mileage along with good power and handling, the e-tron is better at both.
EXCELLENT - THANK YOU - MGG
Thank you to all at Beverly Hills Audi for your prompt and kind service. All personnel was thoughtful and considerate. Refreshments were offered and the test drive was immediate. The lease signing was very organized and quick! My husband and I love Audi's and have been leasing many Audi's since 1997!
Everyone was great! - June3011
Very efficient, clear in explaining the work needed. All employees worked together. I was in and out quickly. Thank you again, rusnak audi. I will be back.
Amazing experience from Start to Finish! - Cindy Lu
From the moment we walked in to when we drove away, we were treated very well. We have had bad dealership experiences before, so we are always hesitant. Ralph Jackson is a great salesman and was very helpful and patient throughout our entire experience.. We will spread the word to all family and friends about our wonderful experience at Elk Grove Audi!
Working with Fay was magical! - dpatters
Buying process with completely painless and enjoyable. Fay was absolutely terrific at all points of the whole buying process. She even arranged for us to be picked up at the airport
Service - rhuete
Excellent as always !!! Natalie Lucido has been by Service agent and she is great and helpful !!! Can't say enough of your service !!! Great job !!
Amazing purchase experience..AGAIN! - Mcowie
This is now my 6th Audi in 5 years and I am hooked not only on the brand, but also the amazing customer service we receive from this dealership. Greg Clifford, General Sales Manager of Audi San Diego has helped us on every one of our purchases. The quality of service he provides, attention to detail and professionalism is second to none. I can honestly say that there is nobody else I would ever go to for an Audi purchase.
As always we were treated like VIP clients. Our sales associate Don Bragg greeted us as soon as we walked into the dealership. He immediately welcomed us and found out our needs. I had an pretty good idea of what car I was thinking of getting but had some questions regarding some of the other models and options. Don was extremely knowledgeable of the brand and the features of all of the cars and provided many options to fit my needs. When it was time to figure out payment options, Mr. Clifford provided me with many different financing scenarios and I truly felt he was looking out for my best interest.
When it was time to sign paperwork we were escorted to finance where Rosalina Caballero greeted us. She was warm and welcoming. Even though we have purchased many cars, she took the time to explain the contracts and offer some protection options for my new vehicle.
I will 100% be coming back to Audi San Diego to work with Greg and Don and HIGHLY recommend them to anyone looking to purchase a new vehicle
Still Happy 2 Years Later - michael henry
We've had our Q5 for 2 1/2 years now, and couldn't be happier. Rainer did a great job helping us select and purchase our Audi, and provided support helping us with a few initial setup options (e.g. the garage door opener). Since then the service depart has provided great support. They are very polite and take any question or concern I may have seriously. Taking my Audi in for service is actually a nice experience.
-- Mike Henry
Best Experience Ever!!! - Vita Evans
Best car buying experience I've EVER had. Ash was great. He is a man of his word and made sure everything was smooth for me. He kept his word all the way to the end. Keyes Audi had an awesome 2013 Kia SXL, fully loaded for the best price. The price and car were so good, that another customer tried to buy the same car immediately after we returned from the test drive. But Ash fought for me and for that I am so thankful. I'm so happy with my car and special thank you to Ash for making my experience AWESOME. You are the best!!!
Love my Audi A6 - KellyP
I bought an Audi TDI from DCH previously. Absolutely loved my TDI. Then everyone discovered VW did a little magic on the emissions. Well I decided to take the buyback offer. It was a long and unknowing process. Steve Handler and Howard Schwartz were amazing through the process. They found me an absolutely amazing Audi A6 with everything on my wish list. They made sure I had my new car when Audi finally bought back my old car. I am so thankful for all of the support from DCH Audi, Steve Handler and Howard Schwartz to make sure I had the car I wanted when Audi bought my TDI.
Thank you Steve, Howard and the entire DCH Audi Team.
The Ritz Carlton of Car Dealerships - Kvr6turbo
Coming from the Hospitality Industry, I am very observant of customer service and the whole experience when I go to any establishment. The staff at Rector Motors is equal to or in-fact better than what Ritz Carlton is to the hotel industry.
My first experience started off with the Sales team and Michael Chang gave me such a great experience, that I ended up buy 4 Audis over the last 6 years and will be purchasing another car from them in the near future. Michael is my go to guy and if he is not there then Randi Hill is great as well; he is a very knowledgeable car guy. Everyone in sales, from Craig and Jennifer down, know how to make you feel like you are not just a number, but a real person.
When it comes to servicing my car, I always experience a wonderful experience when I pull my car up to Julio and his team. The service managers are the finest I have ever met in any dealership, thanks to the leadership of Dennis. Hector is my service manager, but Larry, Mark, Roger, Joe, Devin, and George are all on top of their work. When I check out, I always see a smile from Joyce and it lightens my day.
Now the parts guys, Jimmy, Sachin, and David who are all managed under Lawrence’s great leadership are top-notch and always willing to help.
I highly recommend anyone to give Rector Motors a chance over the other “Big Company” owned dealerships where you’re just a number.
GREAT SERVICE DEPT! - TOE
Just purchased a brand new car from this dealership & was bringing it back to have some accessory work done. Walked in & Greg smiled at me so I picked him as my service advisor, plus he had GREAT energy & seemed kind. Let me just say he is WELL knowledge about Audi's & other vehicles. I was impressed.He had me checked in quickly & even programmed my gate/garage opener for me and sent me over to see Maria who was smiling, helpful & gave me a loaner vehicle for the day. Greg had my vehicle back to me in a timely fashion & I am a happy satisfied customer & will return for further service needs.
Holiday Wishes Come True with a Great Surprise & Experience! - EricS
I just purchased a vehicle from Audi Palo Alto as a surprise for my wife for the holiday. Radek from the sales team was terrific and a pleasure to work with during the entire process. I was looking at quite a few vehicles from across the state and country, but Radek & team were simply terrific. They went out of their way to drive and deliver the car 45 minutes away on the same day so I could surprise my wife with the car, AND THE FAMILIAR RED BOW ON THE CAR! Great experience, highly recommend team Radek and Audi Palo Alto!
Genuine, Smart, Friendly - Noah and Dominic are the best!! - Joann & Bill K
I came in not knowing what I wanted. Dominic did an excellent job walking me through the various styles and options. He was very knowledgeable, definitely knew his stuff, and offered genuine feedback based on what I wanted and what was important to me. I felt like I was shopping with a friend, not a salesperson. When I was ready to make the deal, Noah made the transaction seamless and easy. He was very personable, genuine, and gave me a great deal. I left feeling really good and confident about my purchase, thanks to all the great information and guidance. Thanks so much Dominic and Noah!
A great buying experience!!! - Audi A7 Pam
From the first phone call to the dealership thru the whole process.... i am very impressed!!
Very professional, knowledgeable, and most of all (for me) not a typical pushy salesperson.
I would recommend Rohit to be the go to person to buy a car from Audi Fresno. I have already referred Rohit to two people. Thank you so much! Love my car!!!I purchased an A7.
Best experience ever!!! - VeroB3
This dealership was the best Audi dealership so far!!! They exceeded my expectations and were very positive and friendly! All staff is hardworking and they will do what needs to be done to help you out!!!
Excellent Experience Service - Solar13
I would like to Thank Steven Sao and the Penske team for providing me a great service experience. My check engine light came on my S3 yesterday, I have a busy work schedule and can't waste hours sitting at the dealer. Steven got me a new Audi A4 loaner fixed my car and washed it all in a few hours. I really appreciate a dealer that Listens to the clients needs and provides a no hassle experience. I would highly recommend you book your appt with Steven Sao next time you Audi needs Service. Thanks Steven you Rock!!!!
I need more stars! - ALO415
Why are there only five stars?! I need more!
I have to say that this was one of the best car experiences I've had. I went to the dealership looking at the VW SUVs and with the help of James Jamous, I am ready to roll. He was awesome, very knowledgeable, and made sure that I was feeling good about the lease we set up. I would highly recommend this dealership and commend them for making this customer very happy.
Awesome Sales Experience! - mistah tee
Traveled around between several brands and dealerships until I ran into the most knowledgeable and friendly sales person in Lucas Kielar who made the car buying process easy and enjoyable. Would highly recommend Lucas and Hoehn Audi in Carlsbad as it was a truly professional experience.
Q7 purchase - mising1
Mustafa was a pleasure to work with as well as his manager Greg.
They were professional throughout the transaction. He followed up with me even after car was purchsed.
Very good service - Torres6253
Valentine was very helpful i will recomend this dealership to all my friends , price for oil change reasonable the place was very clean coffee was great every very friendly
Great Dealership - omid 76
Very knowledgeable and friendly staff. Went out of their way to get me the best deal possible with many extras. Would definitely recommend this dealership to any friend or family member.
Management - Bmack
This dealer hid our vehicle for 36 days. ONE person, Devin in service was of extreme help, he was told that the servie management and GM would get back to us by these managers of which NOBODY reached out and gave us any options. We filled a case within audi USA to which Audi has failed to do anything about this as well. Nobody from the dealership of Audi has done a thing for a vehicle under lease, that is practically in lemon law violation. I could not recommend this company to anyone on a dealership or business level. They have no understanding of customer experiences
Another excellent Niello experience - chelrich
From my husband:
Let me start by saying that I really deeply dislike the traditional car-buying experience. In the past, I’ve worked with a broker so I didn’t have to go to a dealership. Unfortunately the last vehicle I wanted to buy was rare enough that the transaction had to happen through a dealership. My wife has bought her last four vehicles through the Niello dealerships and has told me how amazing the experience was for years. I am now a convert to the Niello experience because of Raz at Niello Audi. Raz is a true Audi lover, which makes him the ideal person to sell them. He was able to demonstrate what the RS5 can do from a place of true understanding, rather than just being a salesman giving me a pitch. He is clearly an Audi fan, which makes him the ideal person to shepherd new buyers through the process. The financing process was smooth and easy with Nicole and everyone stayed late to let us finish up, get the car detailed, and show me the ins and outs of the car. I especially appreciate Niello’s “second delivery” process, which takes into the account that trying to learn everything about the car the day you buy it is unreasonable. You come back a few weeks later and they give you a more in depth introduction to all of the systems; it also gives you the opportunity to ask any questions that have come up during your first few weeks of driving the car. Thank you Raz and thank you Niello for redefining the car buying experience.
Above & beyond in sales and service-First Class with heart! - PacCoastCEO
After owning a BMW for years I leased an Audi A8 3 years ago through Tim Lofano when Audi was located on Market, I so impressed then by kindness and non-bull salesmanship that I lured away from BMW!!! During that time Audi moved to their new & impressive location adding much more room, I've been extremely happy with the service and care Rolando, my service Manager always provided, they make you feel like you belong there! I loved my car but my 3 year lease was up this past month and I entertained both the BMW 740 and a new Audi A8L with all the bells and whistles on both. I sent a note to both Audi and BMW sales stating I was between the two and it would now come down to what deals could be provided.. within minutes Audi (Tim Lofano) reached out and told me to take the car home for a day and offered me one heck of deal.. I let BMW know with no response at all... Tim is so genuine and the type of person you'd want to do business with no matter what you were purchasing! I obviously took the offer and LOVE my new A8L and look forward to being spoiled again for another 3 years! Also thank to Chris McIrvin for holding my hand and showing me all the bells and whistles when I picked up the car!
rude, sell cars with wheels that last 10,000 miles - no to audi
sell cars that wheels wear out after 10,000 miles stating that it makes it sports car, it is a front wheeled jetta pufffed up, it is not the sales personal to inform buyers that tires last such a short time acccording them so buyer beware
don"t buy audi (remember the mid 1980's)
buy a vw which owns audi and buy a jetta or buy any other car brand
Honest and responsive - Roozbeh0
I was looking to purchase a used Bmw ,,,I found my car in their dealership and they were working with me to give me the best possible sales experience ,,,,,AMAL was my sale rep ..he was so responsive and professional ,,,I highly recommend this dealer to have a hassle free and smooth car shopping experience
Unparalleled Service from Trena Dowell - Satisfied Customer
Several months back I was in the market for a very rare Audi (a new S5 with a manual transmission and certain specified options) and I stopped by Audi South Coast (formerly Commonwealth Audi) not really expecting them to be able to help me. I was greeted by Audi Brand Specialist, Treena Dowell, who proceeded to take down the particulars of the car I was looking for. She said she would look into it further and get back to me. Frankly, I knew the car would be almost impossible to find and I didn't really expect to hear back from Treena. Boy, was I wrong!
Overnight she had researched what new cars were expected in at her dealership in the near future and she performed a country-wide search to see what other dealers would be receiving. While initially she didn't find the exact car I was looking for, she did, over a period of not days or weeks, but months (!!), continue to look for the car I wanted and she contacted me on a weekly basis over a period of months to continually update me on what new S5 cars were in the pipeline. Because this generation of the S5 was coming to an end with this model year, and because the next generation car wasn't going to be offered with a manual transmission, the selection available was very limited and ultimately I did not end up buying a car from Treena, but I can guarantee you she is the person I will not walk - but run - to the next time I am in the market for an Audi. Polite. Professional. Courteous. Just very pleasant to deal with and, unlike many "sales professionals" in the car business, Treena did everything she said she would do. She returned all communications from me lightening fast and no question or request was too much trouble.
I've bought many cars over the years and unfortunately the followup from sales personnel is spotty at best. Treena restored my faith that there are still folks out there that are willing to work for a sale and even when it appears a sale will not be forthcoming, they still go the extra mile because they know there might be a next time. When have you ever had a car salesperson contact you every week over a period of several months just to keep you abreast of the availability of a certain model you are looking for? This simply doesn't happen. She was tireless in looking for the car I wanted and she left no stone unturned. I cannot recommend her services highly enough.
Service center customer service doesn't care for customers - AJ007
The service department of the Audi Stevens creek location really need to wake up and understand that if they don't care for their customers they will eventually lose their trust and loyalty. And this is based on atleast 3 interactions with their service Dept CS (managed by Daren Ferguson) - the lady who picked up his line is least bothered about being supportive and helpful and said that go ahead and complain all you want about whatever you wish to. Really sorry state of affairs that will eventually lead to a lot of negativity and potentially loss of customers, given that the customer is paying hefty amounts for the car.