Buying A Car - Carlos M
Roberto Cardenas made buying a used car from Walter's Audi a smooth and painless process. I told him what I was interested in, how much I wanted my monthly payment to be & viola! Roberto found the right car to match. Unparalleled customer service. THANK YOU!
best visite in years - Maya S.
Harry Cha was my advisor for this visit. He was efficient checking me in. I was appreciative that he asked my preferred method of communication and texted me updates during the day. My car was ready early and I picked it up with zero downtime. I have always dreaded service days because something has been amiss each time but this visit was seamless. His level of service is unmatched in my experience.
Only place to buy! - HarpSounds
Ask for Vince and you will enjoy the buying experience as never before! Smart, conscientious, and ready to help in any way, Elk Grove Audi convinced me that purchasing a new car need not be painful! But very interesting and enjoyable! Thanks to all of you there! BWH
Best Experience Ever!!! - Vita Evans
Best car buying experience I've EVER had. Ash was great. He is a man of his word and made sure everything was smooth for me. He kept his word all the way to the end. Keyes Audi had an awesome 2013 Kia SXL, fully loaded for the best price. The price and car were so good, that another customer tried to buy the same car immediately after we returned from the test drive. But Ash fought for me and for that I am so thankful. I'm so happy with my car and special thank you to Ash for making my experience AWESOME. You are the best!!!
Excellent Service - M.B.
Carl in service is always responsive and friendly. Our Audi is serviced quickly and if needed provides a rental car. Service waiting area is very nice and everyone is willing to help the minute we drive up for service. Highly recommend.
Smooth, Smiling, Service - Ammcoy
I took my car in, as it had been recalled. The staff knew exactly what to do without too much explanation. The took my car right away, had me meet with Vince, the Service Representative who was incredibly nice and very helpful. I was offered a loaner, which was unexpected and extremely convenient! I have a cabriolet and told the Service Attendent who was handling the car loaner paperwork that I actually was thing of getting the SUV before I committed to the cabriolet, so he loaned me one to see how it drove -- love it! That will definitely be my next car!
Thank you for the great experience.
Excellent Service - Jason Holmes
Damien greeted me in a very professional manner, authentic and concerned about why I was bring my 2015 Audi A3 in for service. He advocated for me when he realized I was just out of my warranty. He was able to secure better pricing for the service that needed to be done and kept me up to date on the progress. I definitely recommend Damien as a arrive provider and Audi San Diego as a dealership. All around great job guys!
Best Customer Service Experience Ever - Sxtwo
I don't even know where to start as there are so many great points about my experience. My rep was Dwight and from beginning to end he was knowledgeable, honest and patient. It didn't feel at all like he was trying to force me to buy something RIGHT NOW or giving me sales pitches. It felt like a reliable expert was informing me about a potential purchase I had little technical information about. I will return to this dealership always. I live 2 miles away from the Beverly Hills dealer but will bypass that dealership with pleasure.
Great Experience - bjamison01
Great working with Pete on my Audi A6 purchase. Very positive and professional experience. I will absolutely go back to Pete again for my next purchase.
The Ritz Carlton of Car Dealerships - Kvr6turbo
Coming from the Hospitality Industry, I am very observant of customer service and the whole experience when I go to any establishment. The staff at Rector Motors is equal to or in-fact better than what Ritz Carlton is to the hotel industry.
My first experience started off with the Sales team and Michael Chang gave me such a great experience, that I ended up buy 4 Audis over the last 6 years and will be purchasing another car from them in the near future. Michael is my go to guy and if he is not there then Randi Hill is great as well; he is a very knowledgeable car guy. Everyone in sales, from Craig and Jennifer down, know how to make you feel like you are not just a number, but a real person.
When it comes to servicing my car, I always experience a wonderful experience when I pull my car up to Julio and his team. The service managers are the finest I have ever met in any dealership, thanks to the leadership of Dennis. Hector is my service manager, but Larry, Mark, Roger, Joe, Devin, and George are all on top of their work. When I check out, I always see a smile from Joyce and it lightens my day.
Now the parts guys, Jimmy, Sachin, and David who are all managed under Lawrence’s great leadership are top-notch and always willing to help.
I highly recommend anyone to give Rector Motors a chance over the other “Big Company” owned dealerships where you’re just a number.
Car problems - catcher4360
Never a happy moment when your vehicle needs work. Denny Dong, service rep, makes an unpleasant situation palatable. Always prompt, courteous and ahead of the problem. A great guy to do business with.
Service department is great! - PammyN
My only experience with this dealership has been with the service department as I bought my Audi used through another dealer before I even knew this one was open for business. They took care of something for me initially and went the extra mile in the process so I have been bringing my car here for service ever since. Bill is who I usually deal with and he is awesome. People think I'm crazy for bringing my car to the dealership for service, but I have been treated so well that I just can't convince myself to go anywhere else.
Thanks Denis for going an extra mile! - bachnwillus
Just a really pleasant, honest, no-pressure-style dealing with Denis. He went an extra mile to make sure there was a better alternative model available (in this case a better A/C system in a very similar, Smart car). Highly recommended Employee.
W.N. new San Francisco family.
Superior Rating of the Escondido Audi Dealership - maureen connelly
If it were not for the consideration of Julie Andresen and Candace Collins my family would have been left out in the cold with reference to our battery warranty. It is a long story but Escondido Audi is a fine example of what good business is all about!!!
A great buying experience!!! - Audi A7 Pam
From the first phone call to the dealership thru the whole process.... i am very impressed!!
Very professional, knowledgeable, and most of all (for me) not a typical pushy salesperson.
I would recommend Rohit to be the go to person to buy a car from Audi Fresno. I have already referred Rohit to two people. Thank you so much! Love my car!!!I purchased an A7.
Best experience ever!!! - VeroB3
This dealership was the best Audi dealership so far!!! They exceeded my expectations and were very positive and friendly! All staff is hardworking and they will do what needs to be done to help you out!!!
Love Livermore Audi! - kihow
I bought my A4 here and get it serviced here as well. The customer service is outstanding and I highly recommend Livermore Audi if you are thinking of purchasing a car. I shopped around at some of the other dealerships (Concord and Steven's Creek Audi) and they just didn't match the care and service I got at the Livermore location. I've had my car for 6 years now and it's working great!
Excellent Experience Service - Solar13
I would like to Thank Steven Sao and the Penske team for providing me a great service experience. My check engine light came on my S3 yesterday, I have a busy work schedule and can't waste hours sitting at the dealer. Steven got me a new Audi A4 loaner fixed my car and washed it all in a few hours. I really appreciate a dealer that Listens to the clients needs and provides a no hassle experience. I would highly recommend you book your appt with Steven Sao next time you Audi needs Service. Thanks Steven you Rock!!!!
I need more stars! - ALO415
Why are there only five stars?! I need more!
I have to say that this was one of the best car experiences I've had. I went to the dealership looking at the VW SUVs and with the help of James Jamous, I am ready to roll. He was awesome, very knowledgeable, and made sure that I was feeling good about the lease we set up. I would highly recommend this dealership and commend them for making this customer very happy.
Q7 purchase - mising1
Mustafa was a pleasure to work with as well as his manager Greg.
They were professional throughout the transaction. He followed up with me even after car was purchsed.
Awesome Sales Experience! - mistah tee
Traveled around between several brands and dealerships until I ran into the most knowledgeable and friendly sales person in Lucas Kielar who made the car buying process easy and enjoyable. Would highly recommend Lucas and Hoehn Audi in Carlsbad as it was a truly professional experience.
Takes great care of their customers - Happy Audi owner
Tammy helped me out when my car was totaled. Got me into a loaner/rental with no hassles. Found a great car I wanted at a very fair price. Steve was very helpful explaining the functionalities of the car. Ash got me into the finance queue and the financing was done within an hour. The A6 prestige drives like a dream and I'm a very happy owner. This is the 2nd car I bought from Santa Monica Audi this year. They do take great care of their customers.
Great Service! - pren firstname.lastname@example.org
Jorge Serrano made my experience with the service department very quick, smooth and easy. He kept me updated and got me in and out. I will definitely continue to do all of my services at this location.
Service department in need of a 2015 make-over - outinlife
While my visits were few, there is no doubt they should remove the word service from that departments title. I am sure at most, maybe every dealership "assigns" a client to a customer service representitive to ensure an efficent transaction for both parties. This is a process I can respect; provided it works. You can be sure you are in a dealership that sells luxury cars by the number of apple computers throughout the facility and very heavy in the service department (to be fair it's one per employee). It gives plenty of time for internet browsing, allowing their heads to be buried in the keyboard. I can give credit and suggest that they may be lining up their days work. I arrived to find that the young polite man I was assigned to had an earlier client he was continuing to assist, as he should have. Meanwhile there were at least four other if not five other gentlemen either standing around and talking to one another, or burried in their computer. NONE of them said hello, offered me anything, (water) Never said that my young man would be just a minute and NOT ONE OF THEM offered to assist me. When I finally asked the man next to him if there were anyone else that could assist he stated that he already did the walk around for him. I am sorry, you could not share this with me earlier? Further, I have recently suffered a traumatic event and the sales department was able to help me out in way I needed, but the service department informed me that I would need to go back home for the paper version of my DL. I explained that my lic. was on file and that in recent days Concord Audi, was able to obtain it from the corporate office in order to assist me. He made one call and when he could not reach that person he told me there was nothing he could do. He did not ask any of his colleagues, but then they were busy doing nothing. The director of that department sits in a class office facing the floor. Funny, I could see him the entire time, yet he can't see me the customer standing there. In his defense, he was on his computer too. In the end I was turned around before I even got out of the lot letting me know the DL. situation was resolved. Again, I would like to be clear with the fact I have only had three interactions with this department, but all have been pretty much the same. What I really love is that each time I set up an appointment I requested a loaned, yet each time I was told they did not have that as a request, and will need to see what they have.
If I buy a car from Audi Concord, I bought it because I appriciated the journey and all those that went along with me. So dissapointing to see the disconnect between the front and back end.
Maybe your system works for many maybe even most, and changing it would most likely change nothing. But, what I would suggest is that your team of young/older men take some time to look up say hello and be a part of the process for all of you customers, not just their assigned people.
I look like to crazy lady who flipped her switch, and I did, but rude and lazy service is not okay with me. I will say there was a solution to my problem and that is they offered to anytime my car is need of repair they will have a loaner delivered and take my car in for repairs. This is the only thing that would keep me having service done at Audi Concord.
FInance - ksmith35
It was ok not bad until after the sale my car had issues I traded it in. The gm who was there was great thre is a new one now. ..................
Doesn't care customer services - PY
I scheduled routine services at this dealer through their web site recently. As the web site stated that free shuttle services provided for customer within 40 miles from the dealer location, booking of the shuttle services was also placed. On scheduled date, after check in, we were declined to have the shuttle services as the destination was 23 miles away and was considered too far.
That obviously mismatches what web site stated and deceives customers. This dealer doesn't care customer's need and concerns.
Pleasant and professional - desertdreamcar
I Love my car!!! The brand basically sells it self. I just purchased my third Audi from Rancho Mirage, and I can't say enough good things about the sales and service staff. I am not an "easy sell", and they have always gone beyond my expectations. It's refreshing to buy a car from a dealer that is enthusiastic and knowledgeable about their product, Thanks, keep up the good work guys!
Honest and responsive - Roozbeh0
I was looking to purchase a used Bmw ,,,I found my car in their dealership and they were working with me to give me the best possible sales experience ,,,,,AMAL was my sale rep ..he was so responsive and professional ,,,I highly recommend this dealer to have a hassle free and smooth car shopping experience
Absolutely awful dealership and even worse salesperson - BayAreaNative
Inquired about a car they had listed for sale and was met with a rude, extremely unprofessional response by their salesperson. Absolutely avoid this dealership at any cost.