Excellent Service Yesterday I brought - Proud Audi Owner
Yesterday I took my Audi A4 in for service. I was immediately greeted at the door and offered coffee or water. My service rep, Alex Ortiz, explained what was going to be serviced on my vehicle and the time frame needed to complete these items. He offered to provide me with a shuttle service that would take me to a nearby mall so I could do a little shopping.
I received a phone call when my car was ready and I was quickly picked up. When I arrived at the dealership, my car was washed and ready to go. Alex explained all of the service items that were completed on my vehicle. Excellent customer service. The BEST!
Exceptional Service - paul richardson-owen
Tina was impressively efficient and made the whole process very simple, from her rapid response to my online enquiry, through to getting the vehicle ready and then putting together a competitive deal.
Very much recommended.
Awesome Service - Jessica Z
Daniel Pascual is very knowledgeable and treated us very friendly. He helped us find the car we like. We highly recommend to buy the new car with him.
Always a great experience - darbycrash
I have worked with Rusnak for years. Bought three cars and sold two back to them ('05 Porsche 911 and Q5). They are honest, fair and put the customer FIRST.
Excellent Professional Services - Jack Zhang
I sent my Audi A7 for a recall service and I'm satisfied with the services I got from this dealership. I will highly recommend it to my friends.
Best Experience Ever!!! - Vita Evans
Best car buying experience I've EVER had. Ash was great. He is a man of his word and made sure everything was smooth for me. He kept his word all the way to the end. Keyes Audi had an awesome 2013 Kia SXL, fully loaded for the best price. The price and car were so good, that another customer tried to buy the same car immediately after we returned from the test drive. But Ash fought for me and for that I am so thankful. I'm so happy with my car and special thank you to Ash for making my experience AWESOME. You are the best!!!
Friendly attentive service - Ribin
Very pleased with the awesome service we received from Brian Bernie, Fady Kilada and Thomas Primrose. All of our questions were patiently answered with no high pressure sales. An enjoyable experience! And an awesome car!
Very helpful and caring - chrisfl
I asked to see the oil change actually happen on my car and Manny made some phone calls to see if I could. In the end I couldn't but the work he put in to ensure that I was happy with my service was above and beyond!
Great Experience - bjamison01
Great working with Pete on my Audi A6 purchase. Very positive and professional experience. I will absolutely go back to Pete again for my next purchase.
Willing to work with you! - cherii
I started out with a lease and had to go back to them (very sadly) to give the car back due to my financial obligation to an elderly parent and they were willing to work it out so that I could keep the car. they turned the lease into a purchase and for a very nice monthly payment figure. Well you can imagine I was over the moon happy because I got to keep that beautiful car. thank you Audi Sales and Finance! :)
GREAT SERVICE DEPT! - TOE
Just purchased a brand new car from this dealership & was bringing it back to have some accessory work done. Walked in & Greg smiled at me so I picked him as my service advisor, plus he had GREAT energy & seemed kind. Let me just say he is WELL knowledge about Audi's & other vehicles. I was impressed.He had me checked in quickly & even programmed my gate/garage opener for me and sent me over to see Maria who was smiling, helpful & gave me a loaner vehicle for the day. Greg had my vehicle back to me in a timely fashion & I am a happy satisfied customer & will return for further service needs.
The Ritz Carlton of Car Dealerships - Kvr6turbo
Coming from the Hospitality Industry, I am very observant of customer service and the whole experience when I go to any establishment. The staff at Rector Motors is equal to or in-fact better than what Ritz Carlton is to the hotel industry.
My first experience started off with the Sales team and Michael Chang gave me such a great experience, that I ended up buy 4 Audis over the last 6 years and will be purchasing another car from them in the near future. Michael is my go to guy and if he is not there then Randi Hill is great as well; he is a very knowledgeable car guy. Everyone in sales, from Craig and Jennifer down, know how to make you feel like you are not just a number, but a real person.
When it comes to servicing my car, I always experience a wonderful experience when I pull my car up to Julio and his team. The service managers are the finest I have ever met in any dealership, thanks to the leadership of Dennis. Hector is my service manager, but Larry, Mark, Roger, Joe, Devin, and George are all on top of their work. When I check out, I always see a smile from Joyce and it lightens my day.
Now the parts guys, Jimmy, Sachin, and David who are all managed under Lawrence’s great leadership are top-notch and always willing to help.
I highly recommend anyone to give Rector Motors a chance over the other “Big Company” owned dealerships where you’re just a number.
Thanks Denis for going an extra mile! - bachnwillus
Just a really pleasant, honest, no-pressure-style dealing with Denis. He went an extra mile to make sure there was a better alternative model available (in this case a better A/C system in a very similar, Smart car). Highly recommended Employee.
W.N. new San Francisco family.
Superior Rating of the Escondido Audi Dealership - maureen connelly
If it were not for the consideration of Julie Andresen and Candace Collins my family would have been left out in the cold with reference to our battery warranty. It is a long story but Escondido Audi is a fine example of what good business is all about!!!
A great buying experience!!! - Audi A7 Pam
From the first phone call to the dealership thru the whole process.... i am very impressed!!
Very professional, knowledgeable, and most of all (for me) not a typical pushy salesperson.
I would recommend Rohit to be the go to person to buy a car from Audi Fresno. I have already referred Rohit to two people. Thank you so much! Love my car!!!I purchased an A7.
Best experience ever!!! - VeroB3
This dealership was the best Audi dealership so far!!! They exceeded my expectations and were very positive and friendly! All staff is hardworking and they will do what needs to be done to help you out!!!
Love Livermore Audi! - kihow
I bought my A4 here and get it serviced here as well. The customer service is outstanding and I highly recommend Livermore Audi if you are thinking of purchasing a car. I shopped around at some of the other dealerships (Concord and Steven's Creek Audi) and they just didn't match the care and service I got at the Livermore location. I've had my car for 6 years now and it's working great!
Excellent Experience Service - Solar13
I would like to Thank Steven Sao and the Penske team for providing me a great service experience. My check engine light came on my S3 yesterday, I have a busy work schedule and can't waste hours sitting at the dealer. Steven got me a new Audi A4 loaner fixed my car and washed it all in a few hours. I really appreciate a dealer that Listens to the clients needs and provides a no hassle experience. I would highly recommend you book your appt with Steven Sao next time you Audi needs Service. Thanks Steven you Rock!!!!
I need more stars! - ALO415
Why are there only five stars?! I need more!
I have to say that this was one of the best car experiences I've had. I went to the dealership looking at the VW SUVs and with the help of James Jamous, I am ready to roll. He was awesome, very knowledgeable, and made sure that I was feeling good about the lease we set up. I would highly recommend this dealership and commend them for making this customer very happy.
Awesome Sales Experience! - mistah tee
Traveled around between several brands and dealerships until I ran into the most knowledgeable and friendly sales person in Lucas Kielar who made the car buying process easy and enjoyable. Would highly recommend Lucas and Hoehn Audi in Carlsbad as it was a truly professional experience.
Q7 purchase - mising1
Mustafa was a pleasure to work with as well as his manager Greg.
They were professional throughout the transaction. He followed up with me even after car was purchsed.
Great service. Professional staff. - Nvard612
Great and fast service. Very professional and informative staff. Staff was very knowledgeable. Overall a very positive experience. Will definitely refer friends and family. Love my new car.
Auto Lease Experience - Ko_creator
Amir Khoury! Those are my 2 words to share with whoever reads this. He & the Audi team were fantastic and really helpful. They were timely, attentive, informative and genuinely friendly. Car "sales" people tend to get a bad rap, but out of all of the dealerships I've encountered this crew are happy and courteous. Thank you, Amir, for your patience and availability during my process of leasing a new
A3 Etron. I had a great experience! I highly recommend Audi of Downtown Los Angeles and to contact Amir for your next Audi purchase or lease. Take care.
FInance - ksmith35
It was ok not bad until after the sale my car had issues I traded it in. The gm who was there was great thre is a new one now. ..................
Another excellent Niello experience - chelrich
From my husband:
Let me start by saying that I really deeply dislike the traditional car-buying experience. In the past, I’ve worked with a broker so I didn’t have to go to a dealership. Unfortunately the last vehicle I wanted to buy was rare enough that the transaction had to happen through a dealership. My wife has bought her last four vehicles through the Niello dealerships and has told me how amazing the experience was for years. I am now a convert to the Niello experience because of Raz at Niello Audi. Raz is a true Audi lover, which makes him the ideal person to sell them. He was able to demonstrate what the RS5 can do from a place of true understanding, rather than just being a salesman giving me a pitch. He is clearly an Audi fan, which makes him the ideal person to shepherd new buyers through the process. The financing process was smooth and easy with Nicole and everyone stayed late to let us finish up, get the car detailed, and show me the ins and outs of the car. I especially appreciate Niello’s “second delivery” process, which takes into the account that trying to learn everything about the car the day you buy it is unreasonable. You come back a few weeks later and they give you a more in depth introduction to all of the systems; it also gives you the opportunity to ask any questions that have come up during your first few weeks of driving the car. Thank you Raz and thank you Niello for redefining the car buying experience.
rude, sell cars with wheels that last 10,000 miles - no to audi
sell cars that wheels wear out after 10,000 miles stating that it makes it sports car, it is a front wheeled jetta pufffed up, it is not the sales personal to inform buyers that tires last such a short time acccording them so buyer beware
don"t buy audi (remember the mid 1980's)
buy a vw which owns audi and buy a jetta or buy any other car brand
Honest and responsive - Roozbeh0
I was looking to purchase a used Bmw ,,,I found my car in their dealership and they were working with me to give me the best possible sales experience ,,,,,AMAL was my sale rep ..he was so responsive and professional ,,,I highly recommend this dealer to have a hassle free and smooth car shopping experience
Genuine, Smart, Friendly - Noah and Dominic are the best!! - Joann & Bill K
I came in not knowing what I wanted. Dominic did an excellent job walking me through the various styles and options. He was very knowledgeable, definitely knew his stuff, and offered genuine feedback based on what I wanted and what was important to me. I felt like I was shopping with a friend, not a salesperson. When I was ready to make the deal, Noah made the transaction seamless and easy. He was very personable, genuine, and gave me a great deal. I left feeling really good and confident about my purchase, thanks to all the great information and guidance. Thanks so much Dominic and Noah!
Absolutely awful dealership and even worse salesperson - BayAreaNative
Inquired about a car they had listed for sale and was met with a rude, extremely unprofessional response by their salesperson. Absolutely avoid this dealership at any cost.
Bait switch - charles meagher
Beware of bait switch with this dealership I acquired my third Audi from here and it was my first / last experience with them
They basically changed the deal terms between the salesperson interaction and closing with Finance and won't honor what I agreed to because of their "paperwork"
Be careful ...
Bad business practices - buy your Audi from Walters they honor their commitments.