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Hi Desert Kia - Victorville, CA

On 9/4/2009 7:15:12 PM BrandiChan wrote:
My husband is an army veteran. The day we moved to California we went to Hi Desert Kia to buy a vehicle. We put $1500 down on a 2007 honda civic. My husband did not have a drivers license but I have one and because we are married they could still sell us the vehicle. We approved for our loan and we were able to drive the car off the lot. One month later we get a call saying you have to have a drivers license today or you have to bring back the car. We got around that and got and apt for my hundand to get his license. That was taken care of. He had his permit we got pulled over for expired registration that Kia had failed to provide. The car's registration had expired one month before we purchased the vehicle. Kia refused to pay us back for the ticket. My husband passed his drivers test and got his interim license. We were told that until my husband got his license we could decide whether we wanted to bring the car back and we would get our down payment back. The day my husband got his license we decided to take the car back. When we told Carol Gobel our finance person that we wanted to return the vehicle she took my husbands paper license pushed a man in front of us to distract us and coppied his license. We were taken into her office and we asked what she did with his license. She had copied it and told us that we cannot give the car back now becuase she had a copy of his license. My husband asked, "What if I didn't have a license?" and Carol replied, "I have it right here." She blackmailed us into keeping the car. We left Hi Desert Kia and we were told not to contact Kia that they would contact us. They never did until another month later. Ken Palmer the GM called my husband and said he needed to come in and sign a new contract and the payments would resume in 45 days. Because of my husbands work schedule he could not drive 2 hours away. Less than a week later Ken Palmer told my husband that his credit had gone down since we bought the car and the bank had revoked the loan and we had to return the car and we would receive our down payment back. Ken Palmer came to the base to retrieve the car. 2 of my husbands Sgts. were with him to supervise. My husband received the check for $1500. We tried to cash the check at walmart but the account number on the check is too close to an account number that had bounced one too many checks so we had to go to another place called Check Into Cash to cash the check. We didn't have any problems there. Today my husband gets a call from Check Into Cash saying that Kia had canceled payment on the check and now we owe Check Into Cash $1500. 2 of my husbands Sgts. are taking him to the Jag office today and we are filing a law suit against Kia. I hope they revoke their license to sell cars in the state of California so no one else has to go through this horrible mess. I've heard other horror stories about this dealership, but not until after we had already purchased a vehicle from them.

Ken Fowler Motors - Ukiah, CA

On 5/25/2009 12:32:54 AM jcgonzales wrote:
I took my subaru in on Friday, 5/22/09, stayed inside dealership while my monthly oil change was being done and also the Brake fluid change they recommended...
I was watching as they drove my car out...When I got inside my car I notice my car was rifled thru and my dead father's handicap plate laying on the passenger's side seat...huh, I thought I had put in the glove compartment...but I was in a rush to pick up my son who had just finished up volunteering at the food bank...and called to say hurry up mom I'm done...
The court had just granted me administrator of my dad's estate and I was taken care of his business that afternoon. Paying his property taxes, bank and dropping off his two handicap plates to the DMV.
After I had paid his property taxes, I leaned over and went to get the other new handicap plate and it was GONE! When I looked again in the glove compartment, my makeup bag was at the bottom, when before I drove into Ken Fowler I had pulled over and put my makeup on and put the makeup bag on top of everything, ever piece of paper had been gone through..there is a space between the compartment when you close it up and that's where I had put both plates! I remembered then...before I had shut the glove compartment up. Trust, I feel so violated, wow, I trusted these guys with my car every month, since I drive 3000 miles a month, I purchased my car from them...I seriously don't know now If the tech actually performed any work on my car that day, but it cost me almost $140.00.
I did file a police report with the Ukiah Police Dept on Sunday May 24, after, I came out of SHOCK and was more able to deal with this violation...
A thief works among you, He might not steal from you, but he is stealing from customers and that, right there, tells me alot about your business. I can no longer patronize your establishment out of Fear and mistrust, because he is watching and waiting for his next vicim.