First, I would recommend checking multiple reviews, try - Mikel.nelson
First, I would recommend checking multiple reviews, try to filter for service or sales, check dates of reviews-how current are they. I thought I had done this and originally went to Perkins in Colorado Springs, CO. For:
*a check engine light that referenced the EGR cooler valve
*a dash warning light at start up to “service electronic brake system” (this occurred after I pulled and checked all of the fuses in the fuse block ‘TIPM” under hood)
*the cruise control not working.
Their diagnosis was: replace EGR valve, replace clock spring inside steering wheel to correct the brake issue and replace the wiring harness inside steering column to correct cruise control issue. This was going to cost just under $4K. There were additional “suggested” service items for almost $1,700. I did not feel comfortable with any of the proposed work except the EGR valve replacement. So, I retrieved my vehicle.
At this time, I found “Dealer Rater” online as a dealer review source. I selected AutoNation SouthWest (Denver area) because their reviews were the highest in the last 12 months of the eight dealerships that I reviewed. I asked for Colin as my service writer. I felt he was able to get me in quickly, he listened to my descriptions of the issues and when they had occurred. AutoNation’s diagnosis was: replace the EGR valve (this would correct and turn off the check engine light, apparently when this light is on, it disables the cruise control), and to reprogram the TIPM to correct the brake issue. I felt comfortable with this diagnosis because I thought it was a knowledgeable, or perhaps more experienced approach to making the required repairs. The work was performed quickly and as quoted without my spending a considerable amount of money on parts and labor that were not required. I was very happy with my experience with AutoNation SW and Colin’s help/professionalism in getting my issues resolved. I would recommend both for service on a vehicle.
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