After an unsatisfactory, drawn-out experience at a - KavaDen
After an unsatisfactory, drawn-out experience at a different Kia dealership—and reading their bad reviews on this site—I decided (luckily before work was started) to have my Soul towed from there to Emich Kia, and what a relief! The Emich service department was instantly responsive and accommodating, including advising me that I could have my car towed free of charge using Kia Roadside Assistance. The next morning I was told the results of the diagnostic, that repairs were covered by warranty, and I would be given a loaner later that day.
Jennifer, the service advisor, is a ROCK STAR!! She is absolutely the best service advisor I’ve ever dealt with. EVER.
On a different issue, I was also very happy with Emich’s parts department. Soon I will be moving across town, but will still bring my car to Emich for service.
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