25 Connecticut BMW Service Centers

I’m on my fifth BMW, almost always serviced at BMW of - Priscilla Toumey

I’m on my fifth BMW, almost always serviced at BMW of Darien for their superior service staffs. I trust what the service staff recommends without fear of paying for unnecessary work. They are always happy to answer my questions or figure out how to program information on the car computer for me.

Absolutely a pleasant experience. - gnpappasjr

Absolutely a pleasant experience. The valet service was especially appreciated. Everyone was also a pleasure to deal with.

Friendly efficient people and great service. - RayD

Friendly efficient people and great service. Easy to deal with everything from scheduling to paying for the service.

Usually an excellent experience in service but it fell - RITACCOJG

Usually an excellent experience in service but it fell short this time around with a reading I received via my phone (technology is way over the top!) and I felt more could have been offered by way of going beyond relying solely ON the technology and maybe giving it a go with the former timely method of thinking things through. AFTER I left and giving it thought and talking to some died hard BMW owners, the opinion was an offer to keep the car BUT the loaner issue may have BEEN an issue having to tie it up ad infinitum. "The car had advised" to charge the battery so I did and apparently technology only goes so far because that fault, which had been thrown twice, was not "saved" and having charged it, as instructed, nothing could be found so now I wait for another notification of a "severely discharged battery" and THIS time I will go through the inconvenience of having the car flat bedded and NOT following the instruction to either drive the car 30 minutes to charge it or hook it up to a battery charger.I waited 3 weeks for this appointment even based on this notification never imagining the fault would not be held in memory; and, if my request for a loaner is based on that wait, I will still have the car flat bedded to the dealer and beg or borrow a car from my circle of friends in the interim and ask that I be put on the list for the next available loaner

Prompt responses for service requests. - Dehmes56

Prompt responses for service requests. Courteous, welcoming staff. No pressure with sales , stress free car buying at its best. My experience with everyone I came in contact with was exceptional. Went in for service , walked out a new car owner.

Anthony in service was great, kept me up to date and - michele

Anthony in service was great, kept me up to date and informed. Highly recommended BMW of Greenwich.

This dealer does not deliver on promises. - Tom W

This dealer does not deliver on promises. My last car was an Audi that was serviced 3 times and towed once. All 4 times I had a loaner car. I was promised the same loaner car support on the X5 I bought at BMW New London. It has also been serviced 3 times and towed once just like the Audi. But instead of 4 loaner cars I have gotten zero. No loaner cars, no reimbursement for rental cars. They say they have loaner cars and perhaps that is true but being 0 for 4 in getting one I think it is clear that have way too few. I think they are heavily influenced by the Toyota dealership they share the building with. If you are going to have your car serviced here you should think twice if a premium experience and loaner cars are something you expect to come with the premium price,

Before I write a review on how long I’ve been trying to... - Kingkem

Before I write a review on how long I’ve been trying to get my car situated and fixed properly as that what insurance is for. I’d like to talk to someone to make sure this is not what really goes on over there.

I recently had my car repaired here. - Mlk7ski

I recently had my car repaired here. I dropped my car off and was told it would be ready in 12 days for pick up. On the estimated date I had not received a single update the whole time my car was in the shop, so I called and was told it should be ready the following monday (3 days later). I received no phone call monday, so I called them around 3pm, to be told it would be ready Wednesday. I spoke to the secretary and asked for her to call me and leave a voicemail on Wednesday with an update if the car was ready or not since I work night and would likely be sleeping, she agreed. I received no phone call, and when I called at 3pm again, she yelled at me, saying she didn't get an update until I called and she had to ASK while I was on the phone with her. She then proceeded to yell at me, saying the car won't be ready until Friday, and that I can NOT call her, that she would call me. Guess what? Friday came, no call. Called Monday, at open, didn't get a return call till 2pm saying the car was ready. 12 days, was now 21. When I picked my car up, there was a box of car parts on my passenger seat, my driver door speakers. They refused to put them back in saying they were broken when dropped off, which they were not. They were left for the manager to contact me, who still has not. The chrome pieces on my door were never put back, and part of my side view mirror was never assembled so wires are hanging out of it. I have reached out to the manager 3 times. No response STILL. Reached out to my insurance, and am taking my car to a different dealer because this was the absolute WORST experience I have ever had with a collision center. They are truly unprofessional, unreliable, and should not be trusted with the repairs of anyone's car.

Chris communicated well the work to be done and the... - pootmom

Chris communicated well the work to be done and the price. He was courteous and friendly.This dealership has always done exceptional work on my vehicle at a fair price.

I’m hear to say, I freaking love my New Country BMW - khannie007

I’m hear to say, I freaking love my New Country BMW staffs and the service department family. Huge Kudos to John who has been my go to person and to Cameron, Aldin, plus each and everyone at the Service department. I’m so grateful to their exceptional customer services.. Thank you!!

Bad experience. Poor service skills - MikeY

Worst body shop I've been to. They'd have done a better job at Macao. After Joe telling me he'd work the deductible in for me, they call me once it's finished to tell me that it's all set but I have to pay the deductible. I figured no big deal so I went down to pay and pick up my truck. Upon examining my truck, they didn't prep the truck correctly and I had a flaw over a foot long that nobody even checked over or looked at before they tried giving it back to me. While letting joe know that i was upset over the issue, he displayed his poor customer service skills by walking away from me mid conversation and going into the back. Grated i wasnt yelling or being a dick, just talking. After a weekend of having my truck still and them racing through it again, there's still a section that they never fixed. I paid to get it out of there out of their hands. First off, how do you give a car away with a huge imperfection, then bang through it and still have it look like crap? Very unreliable and rushed here.

I had some body work done on my Subaru. - iancole1982

I had some body work done on my Subaru. The customer service was great and the body work was excellent. I appreciate the good service.

The service was more than Exceptional - MTB

Dear Mr. Weiss, I want to thank you for your quick response and resolve for the miss communication between me and your Service Department. I was very please with the service that you provided for me. You were on time and very respectful to my needs. The service was more than Exceptional. I thank you very much, it made my time constraints more than manageable. Thank you and your service department for your great work. I would recommend your department to all. Best Regards, Ernest & Mary

I am very picky about who works on my car and this shop... - sunlover

I am very picky about who works on my car and this shop was terrific! I know about cars and they didn't try to sell me work I didn't need nor did they pressure me into any "extra" services. All their recommendations were spot on and their prices are competitive but there was no pressure to "get it done now." Times are tough these days, and I felt like they understood that and would work out a time frame with me and prioritized my car issues to help out the old wallet! I definately will refer my friends to these guys!