23 Connecticut Mitsubishi Service Centers

I came in with my honda for a timing belt and water pump.... - RRPR420

I came in with my honda for a timing belt and water pump. The service department was fantastic. they treated me perfectly. my car was fixed right the first time and on time.

I've been a customer for 25 years--leasing, buying,... - Christine

I've been a customer for 25 years--leasing, buying, servicing, and occasionally body work. From Saturn to Mitsubishi, the customer service has been consistently excellent.

Before I write a review on how long I’ve been trying to... - Kingkem

Before I write a review on how long I’ve been trying to get my car situated and fixed properly as that what insurance is for. I’d like to talk to someone to make sure this is not what really goes on over there.

I recently had my car repaired here. - Mlk7ski

I recently had my car repaired here. I dropped my car off and was told it would be ready in 12 days for pick up. On the estimated date I had not received a single update the whole time my car was in the shop, so I called and was told it should be ready the following monday (3 days later). I received no phone call monday, so I called them around 3pm, to be told it would be ready Wednesday. I spoke to the secretary and asked for her to call me and leave a voicemail on Wednesday with an update if the car was ready or not since I work night and would likely be sleeping, she agreed. I received no phone call, and when I called at 3pm again, she yelled at me, saying she didn't get an update until I called and she had to ASK while I was on the phone with her. She then proceeded to yell at me, saying the car won't be ready until Friday, and that I can NOT call her, that she would call me. Guess what? Friday came, no call. Called Monday, at open, didn't get a return call till 2pm saying the car was ready. 12 days, was now 21. When I picked my car up, there was a box of car parts on my passenger seat, my driver door speakers. They refused to put them back in saying they were broken when dropped off, which they were not. They were left for the manager to contact me, who still has not. The chrome pieces on my door were never put back, and part of my side view mirror was never assembled so wires are hanging out of it. I have reached out to the manager 3 times. No response STILL. Reached out to my insurance, and am taking my car to a different dealer because this was the absolute WORST experience I have ever had with a collision center. They are truly unprofessional, unreliable, and should not be trusted with the repairs of anyone's car.

Chris communicated well the work to be done and the... - pootmom

Chris communicated well the work to be done and the price. He was courteous and friendly.This dealership has always done exceptional work on my vehicle at a fair price.

Michael Mitsubishi only recommended repairs that were... - Customer Ed

Michael Mitsubishi only recommended repairs that were needed, and told me that several repair items I thought needed doing were unnecessary. They could have easily recommended those repairs and made easy extra sales on them, but they did not. I was very impressed. The work was performed quickly and was right the first time. The price for the service was very good, and was less than I was expecting at a dealer. I am very pleased with their service, and will definitely go back there, particularly to Shirly Green for the next service.

Bad experience. Poor service skills - MikeY

Worst body shop I've been to. They'd have done a better job at Macao. After Joe telling me he'd work the deductible in for me, they call me once it's finished to tell me that it's all set but I have to pay the deductible. I figured no big deal so I went down to pay and pick up my truck. Upon examining my truck, they didn't prep the truck correctly and I had a flaw over a foot long that nobody even checked over or looked at before they tried giving it back to me. While letting joe know that i was upset over the issue, he displayed his poor customer service skills by walking away from me mid conversation and going into the back. Grated i wasnt yelling or being a dick, just talking. After a weekend of having my truck still and them racing through it again, there's still a section that they never fixed. I paid to get it out of there out of their hands. First off, how do you give a car away with a huge imperfection, then bang through it and still have it look like crap? Very unreliable and rushed here.

I had some body work done on my Subaru. - iancole1982

I had some body work done on my Subaru. The customer service was great and the body work was excellent. I appreciate the good service.

Absolutely Great Experience - Ray Majette

I love this dealerships service department. They are very knowledgeable and understanding. I have dealt with about five different Mitsubishi dealers and these guys by far are the best. It's really a great feeling when you're driving to have work done on your car and it's to a place that you trust and know you're going to be treated wonderfully. Their service coordinator Emily is such an awesome and helpful person. My last visit was for a three hour appointment and they shuttled me to the local mall to kill time. Thank you guys.

The service was more than Exceptional - MTB

Dear Mr. Weiss, I want to thank you for your quick response and resolve for the miss communication between me and your Service Department. I was very please with the service that you provided for me. You were on time and very respectful to my needs. The service was more than Exceptional. I thank you very much, it made my time constraints more than manageable. Thank you and your service department for your great work. I would recommend your department to all. Best Regards, Ernest & Mary

Routine service on my 2023 Outlander. - jjjwwwlll

Routine service on my 2023 Outlander...Jenny was great from appointment thru delivery, kept me informed, priced as quoted, fluids topped off n/c...vehicle was clean when picked up...asked to set next service appointment, just like the dentist...very happy will be going back.

I am very picky about who works on my car and this shop... - sunlover

I am very picky about who works on my car and this shop was terrific! I know about cars and they didn't try to sell me work I didn't need nor did they pressure me into any "extra" services. All their recommendations were spot on and their prices are competitive but there was no pressure to "get it done now." Times are tough these days, and I felt like they understood that and would work out a time frame with me and prioritized my car issues to help out the old wallet! I definately will refer my friends to these guys!