34 Connecticut Volkswagen Service Centers

Marlena was very knowedgeable and effiicient she was. - HOMERRICHYKT

Marlena was very knowedgeable and effiicient she was. also we had the car detail and turn out beautiful.

The people are wonderful and work with you! - mkoproski1969

The people are wonderful and work with you! They make sure you are happy with the sale!

Rick is a really kind and patient person, and he helps me - Yu Chih Chen

Rick is a really kind and patient person, and he helps me a lots. I appreciate that.

The Used Car Manager, Shawn, and Shawn in service were... - DCORREIA

The Used Car Manager, Shawn, and Shawn in service were both terrific. They handled the issue quickly and satisfactory.

So thankful for this dealership - michael

I have been coming to this dealership for years and they always treat me like family. This last week I was forced to stop in due to my check engine light coming on. Jeremy and Gary worked with the technician to get my vehicle right in and find out what was going on. A sensor I am told had gone bad, they replaced it and get me on the road again in under 2 hrs. Thank you to the entire staff, they are all so friendly and it is so nice to be able to pop in unannounced and be taken care of so quickly.

Superior service by Jason farewell , as always! - Bennettwwalsh

Superior service by Jason farewell , as always! He found a coupon for me without me even asking. He is the reason we bring our car to Lia. It’s the car for our daughters so it is so important that the car runs properly and safely for our 2 teenage daughters. I can’t say enough good things about Jason and he deserves a raise !

Excellent Service Department - Gtiguy1

Top notch service department. I received warranty work on my 2017 GTI and previously had snow tires put on my 2016 GTI at this location. Both occasions I was taken in same day and the work was performed quickly and in a professional manner. A+ in customer service!

Wonderful - Kakontyko

The service here for my beetle was fantastic. Everyone was so friendly and helpful, and I was also amazed with how quickly everything was done. My car is driving so much more smoothly now, so I trust everything was done perfectly!

George and his crew are great. Took care of everything I... - Redsox34mvp

George and his crew are great. Took care of everything I requested in a fast time. Highly recommend for any vw service needs. Thank you

Before I write a review on how long I’ve been trying to... - Kingkem

Before I write a review on how long I’ve been trying to get my car situated and fixed properly as that what insurance is for. I’d like to talk to someone to make sure this is not what really goes on over there.

I recently had my car repaired here. - Mlk7ski

I recently had my car repaired here. I dropped my car off and was told it would be ready in 12 days for pick up. On the estimated date I had not received a single update the whole time my car was in the shop, so I called and was told it should be ready the following monday (3 days later). I received no phone call monday, so I called them around 3pm, to be told it would be ready Wednesday. I spoke to the secretary and asked for her to call me and leave a voicemail on Wednesday with an update if the car was ready or not since I work night and would likely be sleeping, she agreed. I received no phone call, and when I called at 3pm again, she yelled at me, saying she didn't get an update until I called and she had to ASK while I was on the phone with her. She then proceeded to yell at me, saying the car won't be ready until Friday, and that I can NOT call her, that she would call me. Guess what? Friday came, no call. Called Monday, at open, didn't get a return call till 2pm saying the car was ready. 12 days, was now 21. When I picked my car up, there was a box of car parts on my passenger seat, my driver door speakers. They refused to put them back in saying they were broken when dropped off, which they were not. They were left for the manager to contact me, who still has not. The chrome pieces on my door were never put back, and part of my side view mirror was never assembled so wires are hanging out of it. I have reached out to the manager 3 times. No response STILL. Reached out to my insurance, and am taking my car to a different dealer because this was the absolute WORST experience I have ever had with a collision center. They are truly unprofessional, unreliable, and should not be trusted with the repairs of anyone's car.

Chris communicated well the work to be done and the... - pootmom

Chris communicated well the work to be done and the price. He was courteous and friendly.This dealership has always done exceptional work on my vehicle at a fair price.

Great Customer Service; Knowledgeable techs - eastcoast

Have been very happy with the servicing of my VW Eurovan at Mitchell VW. Customer service folks and technicians are helpful and knowledgeable. Jessica got the vehicle in quickly for servicing. Mark knew his stuff when it came to servicing the Eurovan. Would highly recommend to other Eurovan owners.

I purchased a 2011 VW GTI and along with it a $599... - daveugene

I purchased a 2011 VW GTI and along with it a $599 "Vehicle Tire and Wheel Guarantee". The former business manager (now Ryan Agosti) pulled out a photo of a damaged wheel and recommended this covered. He ensured by that any damage to the wheels would be covered under this agreement. A year later I attempted to fix minor scrapes on the wheels at New Country and was told that the stock wheels on my vehicle were not covered based on the way they are manufactured. I contacted Ryan Agosti and explained everything. She claimed to have checked with her boss, Tom Coppinger who said there would be no refund whatsoever. The only reason this was purchased would be to cover the wheels- based on the guidance of the dealership themselves.

Bad experience. Poor service skills - MikeY

Worst body shop I've been to. They'd have done a better job at Macao. After Joe telling me he'd work the deductible in for me, they call me once it's finished to tell me that it's all set but I have to pay the deductible. I figured no big deal so I went down to pay and pick up my truck. Upon examining my truck, they didn't prep the truck correctly and I had a flaw over a foot long that nobody even checked over or looked at before they tried giving it back to me. While letting joe know that i was upset over the issue, he displayed his poor customer service skills by walking away from me mid conversation and going into the back. Grated i wasnt yelling or being a dick, just talking. After a weekend of having my truck still and them racing through it again, there's still a section that they never fixed. I paid to get it out of there out of their hands. First off, how do you give a car away with a huge imperfection, then bang through it and still have it look like crap? Very unreliable and rushed here.

why i like and use new milford vw is they are the best,to... - mike.whiteley.54

why i like and use new milford vw is they are the best,to me there are number 1,when i first moved to this area i was treated like family not like a number but a person from my first green golf now 12years latter my 2012jetta se they are my pals.

I had some body work done on my Subaru. - iancole1982

I had some body work done on my Subaru. The customer service was great and the body work was excellent. I appreciate the good service.

The service was more than Exceptional - MTB

Dear Mr. Weiss, I want to thank you for your quick response and resolve for the miss communication between me and your Service Department. I was very please with the service that you provided for me. You were on time and very respectful to my needs. The service was more than Exceptional. I thank you very much, it made my time constraints more than manageable. Thank you and your service department for your great work. I would recommend your department to all. Best Regards, Ernest & Mary

I am very picky about who works on my car and this shop... - sunlover

I am very picky about who works on my car and this shop was terrific! I know about cars and they didn't try to sell me work I didn't need nor did they pressure me into any "extra" services. All their recommendations were spot on and their prices are competitive but there was no pressure to "get it done now." Times are tough these days, and I felt like they understood that and would work out a time frame with me and prioritized my car issues to help out the old wallet! I definately will refer my friends to these guys!

Jayde couldn't have been more helpful & pleasant to deal - OptPrime

Jayde couldn't have been more helpful & pleasant to deal with. She worked with multiple departments within her dealership to ensure everything went smooth and as planned. She is an absolute asset to this dealer & should be recognized for her customer service skills. I'd hire her in a heartbeat.