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Hertrich Capitol Mazda - Dover, DE

On 8/10/2009 7:41:38 AM Lisa T. wrote:
Bought a new car a few weeks ago - a beautiful Mazda 6. The dealership was incredible and our sales rep Chris Buckheister was the best. The showroom is comfortable & roomy and the car lot is well lit, well laid out, and the dealership easy to access.

Hertrich Frederick Ford Mercury - Seaford, DE

On 5/11/2009 10:54:39 PM gsxrman wrote:
Ahhhh where to start? I will start by saying that in the last two years I have purchased six vehicles from The Hertrich Family of Dealerships and things have been worse with each return visit. Most recently I decided that I wanted a BMW. I contacted a salesman named Doug at Frederick Ford and explained to him what I wanted to purchase so he could start trying to find one at auction or another local dealer. After about two weeks I called back and Doug told me he had not found one yet but if I would like to start looking myself feel free to do so. If I found something I liked they would purchase it and sell it to me. That night I found the car I wanted and it was about 150 miles away. I called Doug and told him to get the car. He started making arrangemnets and that night I went and did my finance work so this wa on a wednesday. Now as far as I am concerned I purchased that car on a Wednesday and i wanted it hear by the weekend which I was told would not be a problem. Friday afternoon no car I call Doug he tells me I can go pick it up myself if I wanted it andthey would send a inspector up with me with the check and the inspector would make sure the vehicle was worth what I was paying. Hertrich charged me a additional $1200 for this convenience. So at 5 oclock on friday i meet with this inspector who has the check to buy the car.Now 150 miles is a long way so me and the inspector have plenty of time to talk. Come to find out the inspector is actually Fred Hertrichs personal driver. Now this is not the number one thing she does at Hertrichs. Her main job is to pick up and deliver all of Mr. Hertrichs horse sperm frrom his numerous farms and to drive mrs. Hertrich back and forth to her families home in NJ because she does not like to drive. So about mid way up I start wondering exactly what I was paying $1200 for to Hertrichs. Things just get better from here. We get there and this dealer is in a bad location so the horse sperm delivery lady does not want to get out and inspect the car, understandable shes like 65. I go look at the car I like it give them the check and drive off. Now I dont get home til around 1 in the morning so I wait until the next day to call Hertrichs and tell them there going to have to give me my money back because they literally did not do anything. They say NO the deal is done. Ok I go to get the car inspected. FAILED. Call Hertrichs Nothing they can do. At this point they want to just refund me for my tax and tags and let me take care of it myself. No problem give me my $1200 back and I will get the car repaired to pass inspection and tag it myself. Cant do that they say we can refund you for the tax and tags but not the mark up for us buying inspecting and delivering the car to you. But you didnt do any of that I said. Well we cant refund you for the mark up but you have a couple3 more days to repair the car yourself or we will not be able to do your title work that we are charging you $1200 for. Long story short they are a bunch of crooks but I say keep acting up in a recession and that lot will soon look like GM Gianton 50 in Easton.