13 Dist. of Columbia CODA Service Centers

I have been fortunate in that the service issues with my... - chevy2009

I have been fortunate in that the service issues with my car have not been that serious; however the service department is a mess! Getting a repair done correctly the first time simply does not happen. Worse, the service staff and manager simply do not care. I recently purchased a new tahoe that I would never bring to their service department. After purchasing a few cars from Chevy Chase Cars I went elsewhere. I can remember as a child going their with my grandfather when he bought a new Olds. circa 1979 & 1983...After having my other Car serviced there too many times, I finally went to another dealership for service. I was shocked to see how much difference it makes when the "customer service area" is clean, and the service reps. are friendly and/or actually answer the phone. If you are thinking about buying any car at Chevy Chase Cars walk down stairs and take a look at the "service department". That is all it will take. Why buy a car at a place that you would not have it serviced. Every dealership is making deals any they dont have the high rent to pay. One other thing, the turn over rate at the service department is incredible. What does might this mean to you? I have had (4) four different reps. LOL I would quit too. Next to buying a house your car is the second most expensive purchase, be watchful and take a good look around. Or save some time and simply stay away, that will save numerous headaches and dollars.

My transimmsion was repaired for a very reasonable price.... - johnfitzgerald

My transimmsion was repaired for a very reasonable price. I was intially told the rear differential was broken and needed replacement but the car was looked at a second time and the rear axle was separated from the rear differential. The axle was reinstalled and AWD was restored to the vehicle. Thank you for the outstanding work.

There is a genuine 'connectedness' amongst all... - clapine

There is a genuine 'connectedness' amongst all the employees with the dealership that I've never seen before. My judgement is that it produces a level of service that clearly speaks to 1) caring for the customer, 2)seeing to it that the performance of the customer's car meets or exceeds the customer's expectations when he purchased it, 3) that the work is professional and equitably priced. In short, Martens Volkswagen owners, sales and service personnel are a team with a philosphy to do good work, to please and more than likely keep that customer coming back... CHUCK LAPINE