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Homestead Chevrolet Cadillac - Homestead, FL

On 6/1/2009 10:57:07 PM ANAROSENBERG wrote:
I WENT TO "HOMESTEAD CHEVROLET CADILLAC" WITH MY HUSBAND IN HOPES OF TEST DRIVING A CHEVY TAHOE. WE ARE NOT LOOKING TO BUY THAT SAME DAY. AS WE STEPED INTO THE DEALER SHIP WE WERE APPROACHED BY A SALESMAN HE DIDN'T EVEN GIVE US HIS NAME OR A BUSINESS CARD. MY HUSBAND GAVE HIM HIS BUSINESS CARD AND HE JUST put IT ON HIS DESK. WE UNDERSTAND THE FACT THAT HE HAS TO AQUIRE INFORMATION REGARDING US WHICH IS FINE. WE WERE VERY CLEAR IN TELLING THE SALESMAN WE WERE NOT IN A RUSH AND WE JUST WANTED TO LOOK AT THE CAR, TEST DRIVE IT AND GET SOME NUMBERS. HE KEPT ON GETTING UP LEAVING AND COMING BACK. THE SALES MAN COMES BACK WITH ANOTHER CO-WORKER (HE DIDN'T EVEN INTRODUCE HIMSELF).
HE IMMEDIATELY TOLD US THEY HAD TO RUN MY CREDIT. I IMMEDIATELY TOLD HIM WE HAD TOLD THE PREVIOUS SALESMAN WE WERE NOT LOOKING INTO PURCHASING THE VEHICLE THE SAME DAY, AND THAT WE WANTED TO LOOK AND DRIVE THE VEHICLE. WE ALSO EXPLAINED WE WERE IN THE PROCESS ON PURCHASING A HOME AND SO WE DIDN'T WANT OUR CREDIT RUN. HE BLUNTLY EXPLAINED THAT IF WE WERE NOT GOING TO PURCHASE THE VEHICLE TODAY THAT WE CANOT SEE OR TEST DRIVE THE VEHICLE, THAT UNFORTUNATELY IT WAS "DEALERSHIP POLICY" AND THE OWNER OF THE DEALER SHIP DID NOT WANT CLIENTS IN THE STORE THAT WERE NOT GOING TO PURCHASE A VEHICLE. BASICALLY THEY SAID "YOU HAVE TO UNDERSTAND WE WORK IN SALES AND WE DONT WANT OUR TIME WASTED". THEY ALSO EXPLAINED THE FACT THAT THE DEALERSHIP IS NOT CALLED "BLAKE CHEVROLET CADILLAC INC." NOW IS CALLED "HOMESTEAD CHEVROLET CADILLAC". I HAVE NEVER HEARD A CAR SALESMAN BAD MOUTH THE OWNWER OF THE CAR DEALERSHIP AND SAYING THEY DIDN'T LIKE HIS "POLICIES"0 AND THAT THEY WERE NOT GOING TO STAY MUCH LONGER AS WELL. I EXPLAINED THE FACT THAT ME AND MY HUSBAND BOTH WORK IN BANKS AND WE KNOW THAT IN ORDER TO MAKE A SALE YOU HAVE TO PUT THE CUSTOMER FIRST, AS WELL AS CUSTOMER SERVICE. TO SUM IT ALL UP IN A SENTENCE: WE WERE LOOKING TO UPGRADE FROM A CAR TO AN SUV IN A MONTH OR TWO, WE HAD GONE TO OTHER DEALERSHIPS TO TEST DRIVE OTHER SUV'S AND WE WENT TO "HOMESTEAD CHEVROLET CADILLAC" AND WE WERE STRAIGHT OUT DENIED A TEST DRIVE LET ALONE TAKE US TO EVEN LOOK AT IT.

Claude Nolan Cadillac Olds - Jacksonville, FL

On 3/26/2009 7:14:42 AM Excitejax wrote:
Sucks at customer service, Dennis the sales manager needs to be fired..your killing your Cadillac business Dennis. Refused to sell me or tranfer the sale to another dealership twice or provide service cause I was unhappy for paying three times for same part which turned out to be something else,,,duh car broke down 10 mins after leaving service dept. Was told to bring back but had to pay for tow service. Dash panel also broke parts in pass floorboard was told it was already like that. The service tech told me they brake all the time but service manager did not want to pay to fix. Service Manger offered to get me a used part for 100.00...sucks sucks..Claude Nolan Had Car 3 days. Broke a week later Goodyear found problem. Thank God...Time for a New Deville
Oh It must be me the customer that's wrong..ever heard of doing the right thing Claude Nolan...advertises customer satisfaction (joke) you would still be making $$$ from me as I spent 1500=2000 a yaer in your shop and 6 months ago bought a new Deville ragtop at Massey and now want to replace my truck with a escalade ext....See Massey Cadillac in Orlando Better prices, happy to sell you a car NO BS,Lies, They have 5 dealerships hope one day They replace Claude Nolan