137 Florida Cadillac Service Centers

We don't even own a Cadillac, but we have used their Body - SF

We don't even own a Cadillac, but we have used their Body Shop and Service for our Volvo and BMW, and we could not be happier! Tom, the Service Manager is simply AMAZING! He is attentive, knowledgeable, and super pleasant. We dealt with D'Andre, who is also very nice! In the past, we have dealt with Victor, in the Body Shop, who was incredible too. We will keep on going back! :)

Chris took care of my tires he brought my car out in - FELPAG

Chris took care of my tires he brought my car out in record time everything went great 😊

We got an appointment in good time and repair was done - seafox97

We got an appointment in good time and repair was done quickly and on time

Great customer service. - kduck0207

Great customer service. I am happy with the dealership. Eric informs me about how the services are going and the time I will be waiting.

Excellent service and efficiency. - DIAZJNMDIAZ

Excellent service and efficiency. Everything I can hope for when servicing my truck. Keep up the great work. Customer for life.

They are getting better every time i go. - tarajamcbride28

They are getting better every time i go. They customer service is a 10. I love me some Harry.

Best service dept in Miami, they treat you like family. - aidal661

Best service dept in Miami, they treat you like family. They care about your concerns.. Couldn’t ask her better team. The service is exceptional. Tony Martinez Is an amazing service advisor and the service manager Rolando Pardo is also. Best dealership in Miami

Joshua was great to work with understood completely the - AHADSOCK

Joshua was great to work with understood completely the service request and assisted with recommendations

All who I came in contact with were pleasant and very - ADPMTP

All who I came in contact with were pleasant and very helpful. All my questions and concerns were answered to my satisfaction.

Calidad,puntualidad y experiencia. - IZQUIERDO.ELIZABETH205

Calidad,puntualidad y experiencia. Excelente atención y información detalladamente.Confianza de un buen desarrollo del trabajo con honestidad.

Everyone was very pleasant to deal with service was done - DRRICE55

Everyone was very pleasant to deal with service was done quickly considering they had to order the parts and washed my car as well.

In 2022, we bought a car from Andy Marrero. - Barney

In 2022, we bought a car from Andy Marrero. From the initial call to him we decided to travel to Tampa, four hours from our home to get the car. The buying experience was one of the best. Recently our car developed a mechanical issue that after three attempts by our local GM dealer, the issue had not been resolved. Desperate to have our car repaired I called Andy. He immediately brought the problem to the attention of his service manager David Vega. Mr Vega contacted us and referred me to Ed Morse service advisor Michelle Hester. Michelle set a service date for us and arranged for a loaner. During the service process I was kept updated and informed of the progress by Michelle. Yesterday we picked up our car and so far the issues seem to be resolved. The buying and service experience at this dealership is top notch. Last night I received a text from Andy checking on us and making sure we got home ok after picking up our car. Folks, when was the last time you had someone do that.

Had my Cadillac 2020 XT6 service 4/3/24 for Rear AC - RBONOME

Had my Cadillac 2020 XT6 service 4/3/24 for Rear AC blower motor, hands free lift gate sensor and oil change. There was an issue with warranty date that could of gone either way but, Michelle and Patrick resolved the issue. My car was ready in one day. Recommend Cadillac/GMC of Fort Walton Beach for anyone needing service. Top notch service waiting for your car/SUV.

Good service . - eabate1939

Good service .. very easy to deal with.. I have been a customer there for almost 20 years and keep going back ..

Thank you, guys! - Bob

Thank you, guys! After initial misunderstandings, people at Ed Morse went above and beyond to correct the issues and I couldn't be happier. Thanks again.

We had an issue with the Eacalade and David and the team... - zaheed tai

We had an issue with the Eacalade and David and the team worked tirelessly to resolve the issue and work with GM as well on the unusual problem. The provided a loaner and had us ready in time for a road trip.

I can’t say Thank you enough to Shawn Walck and the - jessnjaden08

I can’t say Thank you enough to Shawn Walck and the technician at Massey Cadillac. I relocated to Orlando and have never been to Massey before, my Cadillac was making a noise. Shawn was so nice and quick to take a look and drove it. He was able to diagnose it and the technicians fix it.. Thank you Shawn and Massey Technicians for taking care of my vehicle. Forever a Cadillac owner.

Had great service visit while vacationing last week from - Al

Had great service visit while vacationing last week from VA that we didn't expect. We first called the other Massey Cadillac store, but they couldn't check our vehicle until 7/30/2022. The gentleman suggested we call the South Orlando store. They told us to bring the Cadillac in on Friday morning. The vehicle was ready early Friday afternoon to our surprise. A fantastic customer experience. Thank you.

Greg is the best, he keeps my vehicle in pristine - Ctsvrb

Greg is the best, he keeps my vehicle in pristine condition. I will always come back as long as Greg is here.

The repair work is excellent and their entire operation - Dellamae wuincy

The repair work is excellent and their entire operation is first class from the estimate for repairs, car rental service and final product.

Courteous, professional staff. - janicebradley

Courteous, professional staff. Work was performed during time estimated. I would recommend AutoNation without reserve.

I brought my 2024 Caddy Lyriq in for warranty service on - martinpaulblack

I brought my 2024 Caddy Lyriq in for warranty service on 4/3. My service manager was William (Bill) Kegan. Bill had arranged for a Lyriq loaner while mine was in service. The service took 1.5 days because there were a number of software updates that were needed. Bill sent me a text when my car was ready and I was able to pick it up in the afternoon on 4/5. The car was completely washed, cleaned, and charged (it's electric!). I would highly recommend Dimmitt Cadillac and William Kegan for service.

Always wonderful customer service with Rommel Lujan. - llgoens

Always wonderful customer service with Rommel Lujan. Explains service requirements professionally and always makes me feel like a valued customer.

I had my Esclade in for an oil change, service was - B Fletcher

I had my Esclade in for an oil change, service was excellent. Scott is a great Service Manager.

Excellent job! - Sonia

Excellent job! The Collision Center kept me informed and did an excellent job. Thank you!

Professional, fast and friendly! - Dandwalt01

Professional, fast and friendly! As soon as you walk in the door you’ll be greeted Then walked through the process to get your vehicle taken care of!

Excellent Dealership, Collision center is top notch. - earman20

Excellent Dealership, Collision center is top notch. Work was completed ahead of schedule. Highly recommend. RJ was helpful every step of the way. Very pleased.

Everyone was courteous but they didn’t correct the - LeoSuggs

Everyone was courteous but they didn’t correct the problem. I live some 35 miles away and it is irritating to have to return because the problem was not resolved. Also after leaving dealership I noticed that cruise control not working. Had to double back 12 miles at which time was told software update would take up to 24 hours to become effective. Why was I not told that when I checked out? Repair failure will cost me another trip and a half day of my time.

Richard Korte was very, very helpful with my Buick - bwascher

Richard Korte was very, very helpful with my Buick cascada. He and service tech Jason Plumber went way over and above normal treatment usually expected from a dealership. I would highly recommend this dealership to anyone. I’m 100 percent satisfied, and I am very picky about my vehicles.