Georgia Toyota Dealers

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World Toyota - Atlanta, GA

On 11/19/2009 12:30:53 PM mcdowellmail@aol.com wrote:
Muhamed came recommended to me by my friend, Norm Kohn, and he lived up to Norm's description - a very personable and a very professional gentleman. I will definitely recommend Muhamed, and World Toyota, to my friends and business associates who may be shopping for a new or used car.

Cobb County Toyota - Kennesaw, GA

On 11/12/2009 8:56:41 AM loyal_toyota_driver wrote:
We were not impressed at all by this dealership anymore. Totally different experience than when we bought a car from there just 3 years ago from an awesome saleman that was no longer there. The sales people we met on our recent visit did not seem knowledable and not only could not answer fairly simple standard questions, but did not even seem to care, or say "Good question - I will find out for you." We were surprised that in this economy, most everyone we spoke to there seemed to have an attitude and could really care less if we bought a car or not. The salesmen who were not immediately rude were just apathetic and did not have any energy or care. We went there 2 weekends in a row and spoke with different people who each gave us different information and both were wrong as we found out later at Marietta Toyota where we bought our car an hour after we left Cobb County Toyota!). Do not believe a word out of their mouths...double-check everything they say with a different dealership. They were so extremely rude and condescending to us when we were basically a quick sale for them, and they should have been thankful!

When we wanted a different color of car than they had in inventory at the time, they went ballistic and multiple people were rude to us and basically yelling at us and treating us like we were idiots. They actually had the color we wanted on the lot (which is how we saw it), but they said they could not add the features we wanted to the ones we saw out there, as they were lower models. They told us the color we wanted was not a good color, so it could be months before they get one in again...basically further insulting us. Even the manager became very rude to us, when he was actually very friendly to begin with. Then they proceeded to badmouth other Toyota dealerships, calling Sany Springs Toyota "Slippery Springs," etc. I have never seen such childish unprofessional behavior from MULTIPLE people! We were such an easy sale, too, which is what is so crazy. We spent a haklf hour there teh first weekend just to check things out and then another half hour and we were ready to buy. Instead of listening to what we wanted and pleasantly trying to assist us in getting that, they just got belligerent when we would not buy something that they had directly on the lot.

So, we called Marietta Toyota while we were there, and they had 2 of the cars with the color we wanted, so we decided to check it out. The people at Cobb County remained mad and did not even say goodbye to us or tell us to feel free to shop around and come back. I knew right then and there that I could not give any business to these people again on principle alone. Maybe this economy will help those businesses with good customer service thrive and put these other ones in their place someday. When we arived at Marietta Toyota, we had a completely diffeent experience from the start. Great customer service, fair price, pleasant attitudes, very professional...can't say one bad thing about the place! We also found out that Cobb County Toyota had lied to us and said that we could not get factory Nav and leather added to an LE model car and that we would have to buy an XLE for that and pay a lot more. We were willing to do after market, but they further lied and said that the car we pointed out on their lot could not have that added because it was a lower model. Marietta Toyota said they could add those things to the same car that Cobb Co. said they could not...AND, to top it off, they said it would be factory installed at a Toyota facility in Gwinnett County, rather than after market. They also said they are partnered with 150 other dealerships and could get us teh car we wanted with everything already if we would like them to search. We opted to just take the one on the lot and have the items be factory installed. So the impossible was indeed very possible, as we are living proof! Hope Marietta Toyota thrives for their great customer service!