I was treated well - Kevin1976
I was treated fairly by the dealership and my salesperson John Harstick, I would highly recommend this dealership. I could possibly buy another vehicle in the future from this dealership.
Excellent service - Ali39
Excellent service. Quick. Kept me informed. Clean and comfortable waiting area. Good price for work. Gigi Giuliano was friendly, communicated very with me. Involved from the beginning.
Best Carbuying Experience Ever! - Jinnie11
I went in only knowing I liked the Fiat, but when I first met Cynthia Cates I wasn't ready to buy yet. Cynthia saw my husband and I looking around and asked me what I was interested in. She explained the different types models and features like a pro, and had us take one for a test drive. Then she brought us inside and gave us some books that had all the information she had just given us. She wrote down my phone number and promised to keep in touch. She texted periodically with information on different ones that had come in, but not so often that it was annoying. I actually started to think of her as a friend, because when my mother-in-law passed away and she happened to text when we were traveling and I mentioned it, she not only offered her condolences, but also texted a coup,e days later, just to check on how we were doing. She didn't mention cars at all. That impressed me. The day we went to buy my car, we had a blast! We laughed with her, we got a fantastic deal on our trade-in, and a great deal on the car. Another thing that impressed me about Cynthia: while we were there, it was very busy and all of the sales people had customers. A couple came in, where the wife had been in an accident and totaled her car. She was fine, physically, but you could tell she was still pretty shaken up. Cynthia asked if we minded if she took them for a test drive (we were waiting for the financing part of the deal), so they didn't have to keep waiting-it was a very wet, unpleasant day. She took that couple for a test drive, and worked the deal for them, but didn't forget about us. She took care of each of her customers flawlessly! Every employee just looked like they were having a great time there interacting with their customers. That's what made it so pleasant I think. Cynthia was such a pleasure to work with, and I am so grateful for her hard work in getting me this awesome car!
Simply awful - New Maserati Owner from Naperville
I have never taken the time to write a review about anything prior to this but yesterday was just unbelievable. John Douglass must be submitting his own reviews to this site because I don't know how anyone could possibly think he's anything but rude, obnoxious and ineffective as a sales leader. How Leanne puts up with that person is amazing and how ownership puts up with him is embarrassing. I was warned by many people before going there about him but went anyway because I really wanted a Maserati and they had a good selection. Suffice it to say I just bought one instead from the Naperville dealership where they treat you like gold compared to him. Feel terrible for the sales team there, they will probably cheer this message if they ever read it. I'll never go there again if he's still there.
Kept it Simple! - RandyK
February 2016 - New Fiat 500
Ok, I made an appointment with Fiat of Chicago and had no problem. The Manager Phil was suppose to meet with me but I was told he was busy. I had a very nice sales representative. I was prepared. I know what style, color and was not there to spend the day. I test drove a automatic vs. manual. I went with the manual. I was pre approved for 2 loans and the dealership was able to get me a better deal with US Bank. Lower precent than I was pre approved for prior to going to the dealer. I was literally in and out with a new Fiat 500 Pop in less than 2.5 hrs. I didn't feel pressured. I was not pushed to buy all the extras. I was prepared and I believe the dealership appreciated it. Now, I hope that the service for my new Fiat 500 is as attentive. For me, I had no problem with Fiat of Chicago. (Fingers Crossed)
Purchased a 2008 BMW - kyle6443
I purchased a 2008 BMW from Fields in late February of 2013. I started having issues with the car in May of 2013 and the issues have been continuous ever since. I have now owned the car for about 1 year and 3 months and the repair bills have exceeded $12,000 (more than half of what I paid for the car to begin with). I purchased an extended warranty through Fields, however the warranty company has not covered everything that should have been covered based on the documents I was provided when purchasing the warranty. The dealership has switched finance personnel and I have had multiple strings of emails where I just do not receive a response. I just got my car back from being at the repair shop for over a week this time. I would say may vehicle has been in repair shops approaching two months at this point (certainly over 4 weeks in total).
I feel that the dealership should resolve this situation and offer to buy this vehicle back from me. The repairs required are clearly excessive and show that I was sold a car that was not of good quality. I have taken great care of the car since I have had it, so it is disappointing to have purchased such a low quality vehicle from this dealership.