Professionalism - Gabriel900
I was amazed by the fact that for the first time visit they made me feel I was their most important customer.... great job Kristin
Jeremy J gave great service!! - Kanopz
Jeremy, was very helpful and really nice with providing incredible service. He always smiles and shows that he cares. He was very prompt and quick to fix what ever problem I had. My car is in better condition than what it was in.
One of the easiest car buying experience I've ever had - Craig D
I have been searching for a specific Fiat Spider for months. I located it at Metro East, and contacted them via their website, and received a reply within minutes. I was able to get all the info I needed via email, got a price quote that I was good with, and set up an appointment that night to drive the car. I was greeted upon entering, and the car was waiting outside the door ready for the test drive. I worked with Clay Dugger at the dealership - he was very knowledgeable about the car, and also about their whole car lineup in general. He was great and we worked out the deal, getting past one small hurdle in no time flat. I drove the car home that night!
Simply awful - New Maserati Owner from Naperville
I have never taken the time to write a review about anything prior to this but yesterday was just unbelievable. John Douglass must be submitting his own reviews to this site because I don't know how anyone could possibly think he's anything but rude, obnoxious and ineffective as a sales leader. How Leanne puts up with that person is amazing and how ownership puts up with him is embarrassing. I was warned by many people before going there about him but went anyway because I really wanted a Maserati and they had a good selection. Suffice it to say I just bought one instead from the Naperville dealership where they treat you like gold compared to him. Feel terrible for the sales team there, they will probably cheer this message if they ever read it. I'll never go there again if he's still there.
Kept it Simple! - RandyK
February 2016 - New Fiat 500
Ok, I made an appointment with Fiat of Chicago and had no problem. The Manager Phil was suppose to meet with me but I was told he was busy. I had a very nice sales representative. I was prepared. I know what style, color and was not there to spend the day. I test drove a automatic vs. manual. I went with the manual. I was pre approved for 2 loans and the dealership was able to get me a better deal with US Bank. Lower precent than I was pre approved for prior to going to the dealer. I was literally in and out with a new Fiat 500 Pop in less than 2.5 hrs. I didn't feel pressured. I was not pushed to buy all the extras. I was prepared and I believe the dealership appreciated it. Now, I hope that the service for my new Fiat 500 is as attentive. For me, I had no problem with Fiat of Chicago. (Fingers Crossed)
Purchased a 2008 BMW - kyle6443
I purchased a 2008 BMW from Fields in late February of 2013. I started having issues with the car in May of 2013 and the issues have been continuous ever since. I have now owned the car for about 1 year and 3 months and the repair bills have exceeded $12,000 (more than half of what I paid for the car to begin with). I purchased an extended warranty through Fields, however the warranty company has not covered everything that should have been covered based on the documents I was provided when purchasing the warranty. The dealership has switched finance personnel and I have had multiple strings of emails where I just do not receive a response. I just got my car back from being at the repair shop for over a week this time. I would say may vehicle has been in repair shops approaching two months at this point (certainly over 4 weeks in total).
I feel that the dealership should resolve this situation and offer to buy this vehicle back from me. The repairs required are clearly excessive and show that I was sold a car that was not of good quality. I have taken great care of the car since I have had it, so it is disappointing to have purchased such a low quality vehicle from this dealership.