On 5/12/2013 10:18:44 PM lovingmynewride wrote:Patrick was awesome! He listened to what I wanted and helped me make the best decision on which Fiat to pick out for my first new car. He also helped me get an awesome deal from the bank, too. I liked how they don't have a finance manager, and Patrick didn't have to go back and forth with anyone at the dealership.
If you want to buy a car and have an awesome experience, go see Patrick at Bettenhausen!
I LOVE MY FIAT!! THANK YOU!!!!
On 4/17/2013 12:10:48 AM hvacmel wrote:I have previously submitted a review of this Fiat dealer, but something recently came to my attention and I wanted to add this. I recently purchased a Fiat Abarth from this dealer, and while I absolutely love this car, I am having second thoughts about my experience.
One of the other Fiat dealers in the Chicago area called to follow up and find out if I had bought a car yet. After informing them that I had purchased a Fiat Abarth, the sales person asked me if I knew about the "Driving Experience" that is included in my purchase.
I then find out that because I purchased the Abarth, I can take part in a all day professional driving course at one of many race tracks around the country....for FREE! Why didn't my sales person mention this when selling me a car? Why do I have to rely on another dealer to share this information with me?
While I feel like this employee is very friendly and personable, she is seriously lacking in the information and customer service department.
This is not Jessica's fault, the dealership should do more to educate their associates.
Thank you Fiat of Chicago for valuable information.