58 Illinois Genesis Service Centers

The work at Napleton’s is always done right. - Peggy Weinberg

The work at Napleton’s is always done right. The people who work there are always courteous and friendly. My advisor was Todd.

Adam was a great advisor he worked on my radio part was - Rachel

Adam was a great advisor he worked on my radio part was back ordered but he kept me up to date all the time I appreciate it

This dealer is terrible. - compuvic

This dealer is terrible. They do not respect their agreements with customers. Purchased a Genesis car from them. My car has only 6,000 miles and is due for the first free oil change, so I call to schedule and they just say they will not do it for free, as they committed when I purchased it. Apparently they got in a fight with Genesis and they will not service your car any longer. I have to look for a different dealership as they want to charge for something they promised to be free when you purchase a car!!!!

Excellent service, a job well done, very happy with the - mitchell

Excellent service, a job well done, very happy with the work! Highly recommended, a overall great experience!

Steven and the service team are amazing! Always friendly... - Kado

Steven and the service team are amazing! Always friendly and went above and beyond to get my Mas started and to the dealership for service.

Their customer service is really bad. I was told that... - veronruth

Their customer service is really bad. I was told that parts will come in within a week and then a week became weekssss and NO ONE CALL to let us know. We have to call back to find out. When we called, they can't find my order and told me to bring my car back so that they can check on the parts numbers, which they should given that i was there the last time and they looked at my car. Upon my request, they checked again and then FOUND my records and told me that part would take a few MORE WEEKS!!!!!

I could not be happier with the service department at - chilibean1

I could not be happier with the service department at Algonquin Genesis. Always a loaner within a few days of making appointments. Patty the service writer is always cheerful and helpful. After service, car comes back as clean inside and out like new.