46 Illinois INFINITI Service Centers

Excellent experience at service department getting my - James

Excellent experience at service department getting my vehicle serviced. Highly recommend Service Rep Jenny Suarez who kept me informed of the status of my vehicle.

It was an absolute pleasure working with James to option - M3owner

It was an absolute pleasure working with James to option out and order a brand new M3 Comp X drive. While I ended up buying elsewhere (I found my dream car in the exact specs I wanted), James was extremely pleasant to work with and made the order process very simple when getting a G80 M3 from the factory was not as simple. He made sure I was aware of all of the costs involved & took great care in making sure things went smoothly. This is my local dealer, and there have been other things I have needed helped with since buying my M3 that James was quick to assist with & when I am ready to purchase my next new vehicle he will be my salesman on it. Shop with confidence.

Dropped my vehicle off for service today. - mikebussan

Dropped my vehicle off for service today. Sales manager for new cars heard that I had a bad experience at a different dealership with my detail in the downtown Chicagoland area. Well, my car was in for service. The manager wanted to make sure that he clean my vehicle and personally went into detail the paint. I have 125,000 miles on my vehicle now and he made it look like it was brand new again. When was the last time you saw a manager spent two hours buffing and polishing a vehicle in a suit

I did not have an appointment on arrival but the service - NICHOLASTANTILLO

I did not have an appointment on arrival but the service team lead by Mike, was there to service my vehicle promptly.

Worked with Sebastian in service and sales with Steve and - alexpl92

Worked with Sebastian in service and sales with Steve and Stan. Top experience highly recommend them for service or sales. Thanks again guys!

Once you get connected to service team, they do a great - kim.clark23

Once you get connected to service team, they do a great job in keeping you informed, providing options and completing the service properly.

Good service, service worker very helpful, Location of - Loriwexler

Good service, service worker very helpful, Location of facility should be moved farther north like it was on frontage road.

Excellent service, a job well done, very happy with the - mitchell

Excellent service, a job well done, very happy with the work! Highly recommended, a overall great experience!

Lee Zarras has always been very cooperative and pleasant - Pete

Lee Zarras has always been very cooperative and pleasant to deal with. Always ready to listen and help the visit to the service department go smooth and short as possible.

Steven and the service team are amazing! Always friendly... - Kado

Steven and the service team are amazing! Always friendly and went above and beyond to get my Mas started and to the dealership for service.

Their customer service is really bad. I was told that... - veronruth

Their customer service is really bad. I was told that parts will come in within a week and then a week became weekssss and NO ONE CALL to let us know. We have to call back to find out. When we called, they can't find my order and told me to bring my car back so that they can check on the parts numbers, which they should given that i was there the last time and they looked at my car. Upon my request, they checked again and then FOUND my records and told me that part would take a few MORE WEEKS!!!!!