58 Illinois Mercury Service Centers

We bought our new car in October of 2019. - ljsaxer

We bought our new car in October of 2019.We have always taken it back to this dealership for all services.I would rate them the top in all areas!

Professional and courteous to work with. - PPIERREAUGUSTE

Professional and courteous to work with. I've been a customer since their conception. Would recommend them for service and a new purchase.

Excellent service, a job well done, very happy with the - mitchell

Excellent service, a job well done, very happy with the work! Highly recommended, a overall great experience!

warrenty repair - leaky pan

Absolutely the worse dealership for service. I scheduled an appointment for leaking oil pan and blown rear shock. They ordered a gasket for the oil pan leak and a shock, which took over 3 weeks to get. Did not call to schedule appointment, so I called them after about a month. I was told 5 weeks till I could bring in for repair. That appointment was cancelled and quickest I could bring in was 3 weeks later, Memorial Day weekend. So this service department is either so understaffed they don't have a mechanic or they do not want to do warrenty work. 3 monthes to schedule a repair......really??? Called Van Drunen Ford, they had the parts, and scheduled the repair in 2 DAYS! Unfortunately the Bob Harper Ford did not see the BIG CRACK in the oil pan which also had to be replaced. I would NEVER refer to this dealership!

Excellent customer service - Galluzzo2

Alex & Jose we're very friendly not pushy we highly recommend them Thank you both we absolutely love our New Ruby red pearl Yukon Denali

Steven and the service team are amazing! Always friendly... - Kado

Steven and the service team are amazing! Always friendly and went above and beyond to get my Mas started and to the dealership for service.

Their customer service is really bad. I was told that... - veronruth

Their customer service is really bad. I was told that parts will come in within a week and then a week became weekssss and NO ONE CALL to let us know. We have to call back to find out. When we called, they can't find my order and told me to bring my car back so that they can check on the parts numbers, which they should given that i was there the last time and they looked at my car. Upon my request, they checked again and then FOUND my records and told me that part would take a few MORE WEEKS!!!!!

Recall - Martin2018

Service was quick and easy. We set up and appointment on Monday morning dropped it off that afternoon and picked it up the next day. Thanks

Yamaha Kodiak - Medic110

Dylan Williams made my buying experience very easy and very pleasant young man. Great price with no haggling needed, Dylan was very knowledgeable of the product with advantages and disadvantages