32 Kentucky Lincoln Service Centers

I've had my 2018 F150 serviced at ton Blakely of Somerset - BenMorris

I've had my 2018 F150 serviced at ton Blakely of Somerset since originally purchased. Gary and his staff are always very knowlegable, great to work with. Shawn and his staff on the sales side are also great folks to work with when buying. I highly recommend this dealer.

My Escape had major electrical problems as I was... - schultejoe76

My Escape had major electrical problems as I was traveling north on !75; the dash & gauges went dead and I lost power steering for a short time, so I googled the nearest Ford dealer as this was a scary and dangerous situation. I limped-into the service door around 10AM and met with Cody Kiser (Service Advisor). I explained the issues; he asked me if I could leave the car for repairs...I explained that I was over 5 hours from home and had no transportation. He LISTENED to me and then assured me that they would get my car taken care of. I needed a new battery, alternator & serpentine belt. They DROVE to another dealer for the alternator, and they had me on the road at around 2PM! The service department at Madison County Ford 1) recognized my desperate situation 2) EMPATHIZED with my situation 3) prioritized my need based on that situation 4) expediently implemented a top-notch repair to my vehicle so I could continue home. A guy CAN'T ASK FOR BETTER SERVICE!! xxxx: they even offered me a loaner vehicle so I could go get lunch!!! Everyone was so congenial and the service was OUTSTANDING!! KUDOS to CODY KISER and his crew!! You guys are FABULOUS!!! Joe Schulte Crown Point, IN

we always receive the same professional, courteous - jlbyrne

we always receive the same professional, courteous service from the staff at Champion at a reasonable price

We were traveling pulling our 5th wheel. - Rdrpjr

We were traveling pulling our 5th wheel. Developed a vibration in the F350 diesel. This dealership took us in, diagnosed the problem and had us back on the road in 2 1/2 hours. Very pleasant to deal with. I would go back there to trade or buy a vehicle even though it's quite a ways from my home. Great dealership with great people.

The advisors at the service department were great and - alix172002

The advisors at the service department were great and solved the issues in a timely manner. The level of the actual services preformed are not what I was expecting. They installed one of the accessories I purchased wrong and it would cause more damage if I was to have it fixed properly.

Went in for an Oil Change but they suggested an ENGINE - jspencer

Went in for an Oil Change but they suggested an ENGINE FLUSH, oil filter and cabin filter. I just had a NEW MOTOR installed less than 6 months ago by this SAME DEALERSHIP under the Power Train warranty. Gave the communication review "good" since they were good trying to sell me something I definitely did not need. Doubtful I return to these crooks.

I had my car serviced for fuel issues and very slow - Aec06

I had my car serviced for fuel issues and very slow acceleration. We were told the fuel pump that is "in the tank," as well as faulty sensor, had gone bad. After the service and a "test drive," we were told the car was good to go and normal. Unfortunately, the car immediately produced the same issues once I left the dealer. Once I took the car back to the original dealer I bought it from and then a reputable Ford dealer to fix it, we were informed that Paducah Ford told us wrong about the fuel pump and that the fuel pump that was "fixed" was broke. The fuel pump was in the engine and was bad, which further caused more issues in the car. This wasn't the only issue. It took me two weeks to get the car into Paducah Ford, it took a week for a mechanic at Paducah Ford to get into the car and diagnose it, and it took over a week for Paducah Ford to get the warranty in place plus another week to fix it. A doctors office is faster than this and they want me to be fixed and want my money the same day. Another odd issue was how I made a previous review about this and was told it took 3 days to obtain the warranty, though the writer confused me for another customer. The other Ford dealer that fixed my car had fixed the issue well before contacting the warranty company for a reimbursement. This tells me it should have been done sooner despite our calls to remind them. In total, it took us half the time and stress than what Paducah Ford did in their time. Looking back at the service report, the mechanics at Paducah Ford "test drove" the car before I received it. The drive was only one mile, but the car could have easily rolled over a mile while moving the car into the shop. A real test drive could have spotted out the issue before I even get into my car to drive again which no doubt would have been seen. This amount of distrust could have costed me much more than the new car we bought and had Paducah Ford look at in the beginning. More issues are still being seen like the lying and incompetence we were given or even like the comment that was left under my last review. No words can help fix this. We are still investigating these issues and will find a way set this right. A serious issue occurred and we felt very unvalued or cared for.

I was there yesterday. My car problems started 2 weeks... - stevenpark2211

I was there yesterday. My car problems started 2 weeks ago and I had a lot of troubles. Finaly, I discouvered this great service and they helped me. You are great. Thanks a lot. Now, I can drive my car with pleasure, because I know that if there is a problem - you are here to help. I will highly recommend you to everyone I know!!!

Service is terrible - Fordman

I wish I could rate this place lower then I did. I took my car in and it sat for hours. I came back and they said they drove it and gave me a list of parts it needed. I went to my car to look because I hadn't had a call. The car was in the same spot with not one mile put on it. I went back in talked to the service manager who called me a liar. He said they don't do business like that and if I didn't like the service there to leave the property. I have never been treated so badly in my entire life. I'll never be back and I'll make sure people know what happened. The service manager isn't fit to sweep the lot he's a complete joke

Firmware upgrade - Elmer Fudd

Took my F250 6.7 in for software/firmware update ("10 minute process - max"). Personable service manager, but didn't appear too comfortable in his role. After 3 hours of waiting and no updates by SM as to progress, I asked for a status and I was finally told that the service tech blew up three computers trying to get the update installed and that I'd have to bring the vehicle back in three days (to give them time to acquire another computer). Next morning the batteries were completely dead "due to a setting the tech failed to return to default". Hunh.... DO NOT USE THESE GUYS. They're either incompetent, or don't care.

A great experience working with Dan Tolson. - LeeAnnaRay

A great experience working with Dan Tolson. There were no hassles or surprises, and everything went smoothly. He did a great job of helping explain next steps, and was very patient and answered all of my questions. Would definitely recommend!

Great Service - Ford Explorer Owner

This service dept. is top notch. They will work to schedule you and complete the job as promptly as possible. In addition, they don't recommend services that are not needed on your vehicle.

They resolved my concern expeditiously and with - Kyherodotus

They resolved my concern expeditiously and with professionalism. I appreciate the manner in which we worked out the situation

On December 12th, 2023, we dropped our Ford F150 off at - Chelsea Grogan

On December 12th, 2023, we dropped our Ford F150 off at Greenwood Ford for some minor Collison repairs. My experience with this has been very unpleasant. On February 7th, 2024, I was told by Cliff that the truck was complete and ready to be picked up. Upon arrival, I noticed there were missing parts and I detected flat spots on my tires from the negligence of this facility. I brought this to the attention of the service manager. After reviewing the situation, he stated that my tires were a result of suspension issue. As a result, they were not willing to cover any cost associated with replacing the tires. According to Greenwood Ford’s website, the service technicians are “Highly trained to conduct comprehensive inspections and repairs”. If my vehicle had a suspension issues, why was this not brought to my attention during my regular scheduled maintenance or my multi point inspections. All of which have been conducted at Greenwood Ford since I purchased the truck in April of 2022. On Saturday Feb 25th, 2024 I had to purchase new tires. The cost of those tires were $1646.69. This could have been easily avoided if your “Highly trained technicians” took care of my truck while it was in their possession. I urge you to avoid this dealer ship and any dealership that operates under Renshaw Auto Group.

I had the Oil Change and Tire Rotation which was - joannem

I had the Oil Change and Tire Rotation which was completed in a timely manner. Everyone was friendly and professional.

Trustworthy & professional - Eun Ogrady

I have been using here over 3 years and it's been always pleasant experience and come back again & again even though I moved to Clarksville from hopkinsville. As a military, I always look for somewhere reliable and professional place that I feel like getting trustful services and this is the place. And also it's cheaper here than one in clarksville for the lower sales tax.

The works and battery replacement - Lisa

Quick Lane at Glenn Ford took care of my needs promptly. I came in with a car that wouldn't start and had to be jumped and left with a car that purred like a kitten! The staff was very professional, listened to my description of the problem, fixed it, and sent me on my way in a reasonable amount of time. Great job, excellent service!