Great new car - DANLANGE2
Friendly employees who were helpful in pointing my family to the right car for our needs. Will be going back when it's time for our next new car.
Talk to Drew First - Bill
I can't say enough about Drew. We have purchased 4 vehicles from Drew over the past couple years. He is a straight-shooter, fair and his integrity is impeccable. Thanks Drew!
Quality Customer Service and Technical Service - Stef59
Friendly, Respectful this is how I would describe Don Jacobs service dept. Brian gives customer service that is lacking in so many businesses today. Brian makes it a point to know u and your car. Brian gives personalized customer service. I am forever a VW Don Jacobs customer.
Good guys that want to help. - Kyser09
I needed to get out of my current car and to get into something a little roomier for my family and being upside down about $3,000 and not stellar credit I figured I would be out of luck but they got me into a new 2015 Passat. The rebates were great as well as getting me into a lease which will only help rebuild my credit. I can tell you that the staff at Neil Huffman will bend over backwards to try and help you however they can. I can't thank them enough for the help I am extremely happy with my new car!
Service manager refused to do an alignment which I... - segfault
Service manager refused to do an alignment which I specifically requested, claimed the reason my car was pulling to the right was a leaking tire on the right side, which they patched. Failed to do a tire inspection which was required as part of the 20,000 mile interval service on a Jetta. Had they done this they would have noticed feathering at the inside edges of the tires, indicating an alignment problem. After I made another appointment to get an alignment, they billed me for an alignment without performing one. Tim French, the owner of the dealership, eventually refunded the money I paid them for the alignment after I presented an invoice from another alignment shop showing that the car had not been aligned at Montgomery Imports.
They made little to no effort to resolve the chronic rattles and engine knock in my Jetta. Another dealership eventually found a bad intake manifold changeover valve as the cause of the engine noise and put foam under the VIN plate to fix the rattle.