Awesome customer service - Tdickman1
Always professional & kind. They also provide donuts & wifi :) A+ all around I don't remember his name, but the guy I interacted with directly was awesome
Great experience - Kaitlinhayes
Amazing helpful associates. I felt like I left there having made the right choice. No pressure and they are in it for your best interest.
Quality Customer Service and Technical Service - Stef59
Friendly, Respectful this is how I would describe Don Jacobs service dept. Brian gives customer service that is lacking in so many businesses today. Brian makes it a point to know u and your car. Brian gives personalized customer service. I am forever a VW Don Jacobs customer.
I bought a new Jetta GLI - Hairgirl01
Our experience here was great. Very stress free. We got the car we really wanted... At the price we wanted. Our finance time after we agreed to buy was around 30 minutes... Really great customer service. Dale Webster and Tim Roberts were a big help and very friendly
Service manager refused to do an alignment which I... - segfault
Service manager refused to do an alignment which I specifically requested, claimed the reason my car was pulling to the right was a leaking tire on the right side, which they patched. Failed to do a tire inspection which was required as part of the 20,000 mile interval service on a Jetta. Had they done this they would have noticed feathering at the inside edges of the tires, indicating an alignment problem. After I made another appointment to get an alignment, they billed me for an alignment without performing one. Tim French, the owner of the dealership, eventually refunded the money I paid them for the alignment after I presented an invoice from another alignment shop showing that the car had not been aligned at Montgomery Imports.
They made little to no effort to resolve the chronic rattles and engine knock in my Jetta. Another dealership eventually found a bad intake manifold changeover valve as the cause of the engine noise and put foam under the VIN plate to fix the rattle.