Friendly, quick and professional! - THEISSENA2
Always great service at Kerry service center. Mike does a great job, is very quick so to not keep me waiting, and is always keeping me up to date on services needed now and coming up in the near future. I will always go to this service center to see Mike with my Jetta.
Easy trade - CMS1600
Traded my Subaru for a VW Jetta and the whole experience went smoothly. Thanks to James Thomas, Christian Tolentino and the finance guys. The only down side was that the car was dirty. Even after I pointed out the filthy headliner above the drivers door and on the drivers side of the upper console, it still was not clean when I drove off the lot. Cleaned it myself when I got home. Not a huge deal, but when you buy a car it should st least be clean. Overall a great place to buy a car.
super dealer - Jeff Drinnen
Dealer treated us like they wanted to trade. Great people to deal with. Totally satisfied with experience. Would trade with them again. Very professional sales staff.
I bought a new Jetta GLI - Hairgirl01
Our experience here was great. Very stress free. We got the car we really wanted... At the price we wanted. Our finance time after we agreed to buy was around 30 minutes... Really great customer service. Dale Webster and Tim Roberts were a big help and very friendly
Service manager refused to do an alignment which I... - segfault
Service manager refused to do an alignment which I specifically requested, claimed the reason my car was pulling to the right was a leaking tire on the right side, which they patched. Failed to do a tire inspection which was required as part of the 20,000 mile interval service on a Jetta. Had they done this they would have noticed feathering at the inside edges of the tires, indicating an alignment problem. After I made another appointment to get an alignment, they billed me for an alignment without performing one. Tim French, the owner of the dealership, eventually refunded the money I paid them for the alignment after I presented an invoice from another alignment shop showing that the car had not been aligned at Montgomery Imports.
They made little to no effort to resolve the chronic rattles and engine knock in my Jetta. Another dealership eventually found a bad intake manifold changeover valve as the cause of the engine noise and put foam under the VIN plate to fix the rattle.