Great Service - AGGARC2
Found it very easy to work with the dealership to get the car and deal that was suitable. Received quality information about everything. Will definitely be willing to work with dealership again.
VW brake light - AclayVWjetta
I have a 2010 VW Jetta limited that was throwing a brake light and beep sound every few days, then became daily. I have an extended warranty but was told at an oil change (tire discounters) that's the fluid or sensor could be the problem. Merrit was awesome at DJ VW, he told me to pull in, 10 minutes before they opened and checked brakes, fluid and pedal. In less than 10 minutes he had my brake fluid topped off, the light and beeping gone and didn't even charge me for the top off! Thanks Don Jacobs VW service department.
Great Experience - Kubota57
Found a Passat on Carguru that I liked at this dealer. I contacted Alex through Bachman's website. Ended up buying a different car from them. Alex, Drew and Josh were great to work with. It was well worth the 900+ mile drive to make this deal. Fair price on a really nice car. I would highly recommend this dealership to anyone.
EXCELLENT SERVICE FROM DARREN HOUSE! - DebbieHovious
I purchased a 2015 Volkswagen Pasat for my daughter about a week ago and received A++++++ service from sales associate Darren House and let me tell you, as far as customer service goes, it doesn't get any better than this! Darren was knowledgable about the car, very personable and definitely NOT high pressure. Having had unpleasant car buying experiences in the past, dealing with Darren and Neil Huffman Volkswagen was a breath of fresh air. I plan on being a "customer for life" with Darren.
Service manager refused to do an alignment which I... - segfault
Service manager refused to do an alignment which I specifically requested, claimed the reason my car was pulling to the right was a leaking tire on the right side, which they patched. Failed to do a tire inspection which was required as part of the 20,000 mile interval service on a Jetta. Had they done this they would have noticed feathering at the inside edges of the tires, indicating an alignment problem. After I made another appointment to get an alignment, they billed me for an alignment without performing one. Tim French, the owner of the dealership, eventually refunded the money I paid them for the alignment after I presented an invoice from another alignment shop showing that the car had not been aligned at Montgomery Imports.
They made little to no effort to resolve the chronic rattles and engine knock in my Jetta. Another dealership eventually found a bad intake manifold changeover valve as the cause of the engine noise and put foam under the VIN plate to fix the rattle.