Great Service for a small service center - ADAMSALEX34
I came to this dealer on scheduled visit due to a check engine light issue and routine maintenance. As soon as i walked in the service center the service advisors greeted me and started helping me right away. Within minutes they had my vehicle visually inspected and ready for the technicians. After about an hour wait, due to high volume of customers, they came to me with the issue of the check engine light and explained the reason for the issue and showed me the cost after parts and labor before deciding on fixing the issue. They even went out of their way to contact my extended warranty company to see if it would be replaced for reduced cost. They did a great job on how quick they got the car back to me the only issue i had was that the technicans all take lunch at the same time and i had to wait an extra hour of repair. The staff here is great and dealt with my no sleep attitude very well and recommend them
VW brake light - AclayVWjetta
I have a 2010 VW Jetta limited that was throwing a brake light and beep sound every few days, then became daily. I have an extended warranty but was told at an oil change (tire discounters) that's the fluid or sensor could be the problem. Merrit was awesome at DJ VW, he told me to pull in, 10 minutes before they opened and checked brakes, fluid and pedal. In less than 10 minutes he had my brake fluid topped off, the light and beeping gone and didn't even charge me for the top off! Thanks Don Jacobs VW service department.
Great price. Excellent service. - Carrito
Loved the service. Salesman gave me the space I needed to make up my mind. Very professional. Answered all my questions. More than satisfied with his help.
I bought a new Jetta GLI - Hairgirl01
Our experience here was great. Very stress free. We got the car we really wanted... At the price we wanted. Our finance time after we agreed to buy was around 30 minutes... Really great customer service. Dale Webster and Tim Roberts were a big help and very friendly
Service manager refused to do an alignment which I... - segfault
Service manager refused to do an alignment which I specifically requested, claimed the reason my car was pulling to the right was a leaking tire on the right side, which they patched. Failed to do a tire inspection which was required as part of the 20,000 mile interval service on a Jetta. Had they done this they would have noticed feathering at the inside edges of the tires, indicating an alignment problem. After I made another appointment to get an alignment, they billed me for an alignment without performing one. Tim French, the owner of the dealership, eventually refunded the money I paid them for the alignment after I presented an invoice from another alignment shop showing that the car had not been aligned at Montgomery Imports.
They made little to no effort to resolve the chronic rattles and engine knock in my Jetta. Another dealership eventually found a bad intake manifold changeover valve as the cause of the engine noise and put foam under the VIN plate to fix the rattle.