24 Louisiana Genesis Service Centers

The worst. The electronics on my car went a little crazy... - kdjlaw

The worst. The electronics on my car went a little crazy and I had it towed there. It took them a week before they looked at it. It took another four weeks to fix it and I recently learned they fixed it wrong. Sean “Patrick” Bryan, the service writer (supposedly trained by Genesis and the only person I could speak to) NEVER returned a single phone call. Not one. He lied to me about what was going on with my car. Genesis promises a Genesis loaner during warranty repair. The service writer kept promising one but never delivered. Recently I learned that the dealership did not have a mechanic qualified to do work on Genesis cars, so the could sell cars but not service them. This service department, on of the many All Star dealerships, ought to be fired by Genesis.

First of all, the service writer, Liz, is fantastic.... - kdjlaw

First of all, the service writer, Liz, is fantastic. She’s nice, knowledgeable and communicates. When I had a serious problem (caused, it turns out, by Genesis of Baton Rouge when they tried to fix the windshield washer pump last January) she scheduled me to have a Genesis loaner to drove while my car was fixed. She kept in touch constantly. When I had a question I would text her and she would respond within 15 minutes. I dropped by two days ago because some bubbles appeared under the leather on the dash. She said, “I’ll order you a new one.” and I got word today the new dashboard had arrived. The service guys are great. When I had a problem with the electronics, they worked until they figured out the problem. They had to replace the wiring harness, no small job. Aside from the dashboard bubbles, the car has been flawless ever since. All my service thus far has been under warranty.

I bought my Genesis G80 from this dealership 3 years ago.... - G80

I bought my Genesis G80 from this dealership 3 years ago. Car Gurus had rated the car/dealership as a Great Deal and I was very happy with the buying experience. Prior to this purchase I had owned 4 Lexus ES cars and an Audi A5. The Genesis is my favorite among all of these cars. I have had my car serviced several times at Genesis of Metairie. It is easy to schedule maintenance. I have always chosen to wait while my car is serviced even though I have options such as valet, where the car is picked up and a loaner is provided. The service area is very comfortable, with coffee, snacks, fruit and other drinks available. My service is always accomplished within the time period quoted and a complimentary wash is provided. I highly recommend this dealership.

Exactly what i expected - Tyler Drude

Called tuesday to scedule my 10k mile service, was able to get an appointment the next day. I was greated quickly upon arrival, vehicle was take care of in under an hour (closer to a half hour), CSR showed me the indpection paper and explained it. Let me know my next suggested service and that i woild be contacted soon to get it scheduled.