11 Maine GMC Service Centers

I discovered that i had a leaking gas tank on my 2014 - bdvinal

I discovered that i had a leaking gas tank on my 2014 Silverado that i bought new at OConnor GMC. I had it towed to their service center in Augusta Me, about 35 miles away. I told them that i also needed an inspection sticker. They called the next day and told me that the gas tank looks good, but the fuel pump needs to be replaced. Plus brakes all around and 2 new tires. They said it should cost just shy of $2800.00. So i told them to do the work. they called me the next day , said it was all done. Barbara Glidden said i have good news and bad news. The good news is it has a inspection sticker on it. The bad news is it will cost $4351.30.She said they replaced the front brakes, 2rotors, 1 pad kit, then replaced rear brakes, 2 rotors, 1 pad kit, 1 caliper, 1 wheel stud, plus 3 new tires. They never called me about all this extra work, which is $1550.00 extra. So i went up 3 days later and paid for it and told them i would pick it up that night. When i picked the truck up it was shaking and vibrating all the way home. I called them the morning to let them about the shaking and vibrating and they told me to bring it in and they would test drive it. So, i took the truck up the following morning and waited in the waiting room from 10:30 to 5:pm. I asked to talk to the service manager to find out what's going on with the truck. The service manager told me that the tires were slipping in the rims because the wheels were so corroded. I checked with 2 tire service stations and they said that is not possible . Because if the tire slips on the rim it would break the bead and get a flat tire. The service manager told me it took 4 hours to clean the corroded rims First of all, they should have cleaned the corroded rims when they put the new tires on, Secondly, i t does not take 4 hours to clean the rims . It should take about 10 minutes to clean a rim. Then they test drove it again and after that they put on 2 left calipers. Then pass me a bill of $250.40 . He said labor was free. I asked him why somebody didn't test drive it the first time? The manager , Ryan duff told me the guy finished it up kind of late and didn't have time to test drive it. The truck had been sitting in O'Connors yard for 3 days before i picked it up. So the had plenty of time to test drive it. I am upset that he was lying to me about tires slipping on the rims. Ryan duff, and not checking rims for corrosion. Plus not test driving it an d spending 6 1/2 hours waiting in the waiting room when it should have been fixed the first time. I have bought 2 new trucks from O'Connor , but i will never deal with them again. The quality of the service department is not what it used to be. I will let everyone i know how awful this service department is and how awful i was treated and lied to. Daryl Vinal.

Always greeted promptly, went in for an oil change and... - Lenkowskip

Always greeted promptly, went in for an oil change and tire rotation, offered a coupon but the service advisor said she had a better one which was much appreciated. Clean waiting area and plenty of space, bottled water available. Only complaint was they said it would take 45 minutes and It took 1.5 hours. Will definitely return. Trustworthy service

service department - Tom Donahue

When it came to paying. The service guys would NOT help at all in access my extended warranty from Varney GMC. Only wanted my credit card. Once that was done paying attention to me was over. Since the warranty wasn't interested computer they just assume it was cheap and I had enough of them I did tell them that since they weren't will go help this means I won't be back. They didn't seem to care.

Salespeople were great, however the service department - Mr D

Salespeople were great, however the service department and Darlings service after the sale made for some of the most frustrating experiences I have ever had. Instead of standing behind the vehicle I bought ("Certified" and under factory warranty), every visit to Darlings resulted in the series problems with the truck not getting fixed, Darlings telling me they did work they didn't do on some issues and also refusing to make good on other issues, like selling the truck "Certified" and with a Maine State Inspection, but after purchasing I unfortunately learned there was illegal window tint on the windows and Darlings refused to take care of it, despite having sold it and stickering it that way.

I am impressed with how they treated me where I didn’t - jack_lawson1958@icloud.com

I am impressed with how they treated me where I didn’t buy the vehicle here but they treated me like I did so I’m very happy

Randy was very knowledgeable and really concerned about... - RC

Randy was very knowledgeable and really concerned about the customers repairs too bad more places than have people like him working at the service center

Overall, everything was fine. - doug.curtis

Overall, everything was fine. I had to wait about a month for an appointment, but everything was fine and completed on time.

Great service, better people - Bustedvr

Service advisor is very friendly. He helped me with all my questions and concerns without hesitation. Staff is very knowledgeable and on top of things. Thank you