48 Maryland Acura Service Centers

Service at the acura dealer - mshomali

I love my acura and the service is always top notch! They service my car in a timely manner and communicate with me a lot to let me know what is going on with my car.

Definitely above and beyond great service! - gsc

Definitely above and beyond great service!! from the time we bought the car to the time of having the car serviced, from the service personnel to the sales managers, Walter and Rubin, prompt and reliable service all the way around, I am so grateful, even though the dealership is a bit far, I will keep going back, and highly recommended to anyone who wants a good buying and service experience.

Everything was great from start to finish, and the - Lewisashley4908

Everything was great from start to finish, and the customer service was great. They finished my vehicle in good timing.

As usual, the service team was very remarkable! - Trish

As usual, the service team was very remarkable! In all honesty, the reason I have purchased vehicles at this location over the past 15 years is primarily because I cannot imagine any other dealership offering this quality of service. George and Jon go above and beyond. They are professional and courteous, and "customer service" is not an oxymoron with them.

Great service, communication, and quality of repairs. - jmoye44

Great service, communication, and quality of repairs. 10 out of 10 for sure. Would highly recommend to all.

Employees/staff were helpful and courteous and work on - pameladegblack

Employees/staff were helpful and courteous and work on vehicle was well done. Thank you!

I love Acura of Laurel..I went for oil change and I loved... - e.nana54

I love Acura of Laurel..I went for oil change and I loved my experience with Pablo ortiz..He was very pleasant..Awwsome customer service..Aubrey the Manager Also greeted with and made me feel welcome..I think I found a place to always get my oil change done..Highly rev commend this dealership

They use OEM parts. - geesmom0129

They use OEM parts. The work is great. Super friendly service. You’re kept updated throughout the process. I picked up my car and was like “WOW”. I don’t know what they use to clean the outside but my car don’t look that good when it was brand new. I wish the had a detail service. I’ve had to use them a few times and am always happy. I won’t use anywhere else.

If I could give them no stars I would. - QueenJ

If I could give them no stars I would. I’m from NY. A friend was using my car for the weekend. My car was towed here. It wasn’t starting but all the lights, a/c, and everything came on. Now I keep up maintenance on my car which you can tell by all the service paperwork in the glovebox. So I know it was in tip top shape. My first thought was battery. Maybe it needed a jump or something. Tried jumping it. That didn’t work. So when it finally gets to Criswell, they analyze it and find out the starter went bad. It’s covered by warranty so I was happy. My car was supposedly done on Friday but they wanted to keep it to run test. Apparently the main mechanic isn’t in on the weekend but if you’re just running test I don’t know why my car had to stay for 2 more days. But anyway, Monday comes they say the car is ready. I make my way there from NY. I get there by 6:30pm, pay, and get ready to leave. Get in the car. Car won’t start. So now I’m livid. My car was here for a week, was kept for 2 extra days, I just drove 3 hours, and now my car isn’t starting. By that time everyone was gone but the cashier and she leaves at 7:45. We tried jumping it again nothing and I knew it was the battery because there was no sparks when the terminals were connected. I also got an alert on my phone saying that the car was running on the backup battery, which I didn’t know I had. I had to stay the night just so I could be here the next morning and make sure my car leaves that day. I was told they put a new battery in but they said that still didn’t work. Eventually they figured it out and I was on my way back. Wednesday car was good. This morning the car was good. I go out to move it to the other side of the street and the car doesn’t start. So at this point I’m beyond pissed. I call to speak to Dave who serviced me, btw their service over the phone sucks. Everytime you call to talk to service, no one ever picks up and no ones ever there. Everytime I had to call 5 or more times just to talk to someone. The receptions act like they can’t walk over to service to make sure the call is answered it’s literally right next door. Anyway, FINALLY speak to Dave and he proceeds to tell me he took the new battery out because it didn’t do anything. So let’s back track you tested the original battery, you knew it had a low reading but since it passed the test you kept it in the car, put a new battery in, complained about how you had to use money out of your pocket to do that, all for you to take the battery out because it didn’t do anything for the car. So I had to go buy a battery, put it in myself, and guess what??? The car started with no problems. Btw I’m a female doing all this on my own. So it was the battery as I expected. To top it all off, the old battery had corrosion from both terminals and he still put it back in the car and let me go home with it. Their motto is would you let your family drive this car? The answer is of course they would.

I have the most horrible experience in Acura, Annapolis... - Bola

I have the most horrible experience in Acura, Annapolis yesterday. I took my car in for A1 service and AC blowing air on the driver's side. It took about two hours to diagnostic the problem and was told that repairing the issues will cost about $600+ which I agree to. It took them another 3 hours, then I was called that my car was ready. I paid and turned my car on before I left Acura, unbelievable, the AC was still blowing air. Minding you, I have been there for more than 5 hours. They gave me every excuse in the world, it was working before they park it, they don't know what happens. Maybe it might be something else because my car is 10 years old. I was confused because the reason I was charged for diagnostic was to find the problem and fix it. That is why I brought the car to the dealership, not the street mechanics. Dave was very rude and at a point yelling at me, I kept my calm, and he never apologizes and told me if they find something else I have to pay again. Refused to give me a loaner car, so I can go pick up my kids from summer camp after been in this place for more than 5 hours. Dave told me I can go to Enterprise to rent a car while they working on my cars. Unbelievable, I don't like to drive a loaner car, just to get my kids. After been at this place for 7hours, I was refunded and told not to bring my car to them anymore which was fine with me. I have been coming to the Acura in Annapolis for many years, never had a terrible experience like this, and David( Dave) used to be very polite. I guess since he is a new manager, you will know the truth about a man when you give them power. But, I asked to speak to the manager and I was told Mark no longer the manager and Dave is the new service manager and Steve is the overall manager. I left Steve a voicemail. The Acura in Annapolis used to be a very nice place to repair your care with excellent service. I will not be going back there again but there is a way to manage a mishap without being hostile and rude.

Exceptional all the way around - Beverly J

After receiving my car back from another local body shop I was totally devastated. It was horrible. My gray Cadillac CTS4 was 2-3 different colors/hues (GREEN). I was impressed with Criswell from the moment I drove onto the parking lot but the professionalism of Kevin Fleegle and Greg Harrell blew me away. The went over my car like a surgical team... every nook and cranny. They showed me all of the flaws and explainEd in layman's term how their resolve. The end product far exceeds my expectations. My car looked like it came straight off the showroom floor... SPECTACULAR

Took our 2008 Mustang into Chris for body work. They did... - JCarmines

Took our 2008 Mustang into Chris for body work. They did a great job on the car and detailed it so we got it back in sparkling condition. We scheduled an appt ahead of time and everything was ready when we showed up and took a minimal amount of time to check in and get a rental car. Car was ready when promised.

Excellent service at reasonable cost - wren

After visiting Norris Honda and Firestone regarding a repair, I chose Graff's, as they seemed more confident about doing the job than Firestone and much less money than Norris Honda. Honda said they charged so much because their mechanics were certified - I asked because I knew the job did not take much time and the parts were not that expensive. Anyway, the job was done well by Graff's and within my budget. I recommend them.

My Pontiac Grand Am was involved in a fender bender in... - amanda

My Pontiac Grand Am was involved in a fender bender in which my trunk lid was bent and my rear bumper was punctured. Hanagan's was recommended to me as an inexpensive and high-quality auto repair shop. I was impressed with the quick and friendly service. Even when I had to return to have a followup repair (they had repainted my entire trunk lid and a little bit of the paint had come loose from where the trunk closed), they did the work quickly and cheerfully--no cost. It's never fun to have your car in the shop but Hanagan's at least makes the experience as stress-less as possible

I've been going to this dealer for years. Mr. Franz... - st5325

I've been going to this dealer for years. Mr. Franz Pichardo has always been pleasant, professional, honest and tries his best to give his customers the best prices he can. My vehicle has lasted a long time because as far as I can tell, they do the work as it should be done. When I leave their establishment after having service done, I feel confident I won't have any problems. And I haven't. I'm sorry many people haven't had positive experiences there, but unfortunately it depends on who you deal with. Ms. Jeannie who schedules the appts. is great too.

VERY satisfied with my Lexus after Ed Zimmerman had his... - sandra

VERY satisfied with my Lexus after Ed Zimmerman had his crew fix my car after it getting hit. My SUV looks absolutely amazing. I have been to other shops and NO ONE has ever made my SUV look this good. Thank you Ed and the entire crew at Jones Body and Collision Center! Ed goes way above and beyond. I will recommend him to every person I know.

Rude, non-responsive front desk agents. - sara

Would never recommend. Very poor service department. Repairs not completed. Agents do not answer messages left by phone and email....just one example: have taken car in 2 times to get sunroof leaks fixed. Entire inside of car wet with condensation, floor mats soaked in water. After 2 days and $800+ paid, leaks/water recurred. On 11/11 tried to make appt. via internet but site broken. Sent emails to Brian, service agent and Bob Schrader, Gen. manager to set appt. On 11/12, called, spoke to Leo, Service mgr. Said he would have my car picked up TODAY, would let me know time. Never heard frrom Leo. By 2pm, called Leo, Brian, left messages. Still no responses. Finally got Brian on phone at 4:30. He thought Leo made plans for pickup. Did not say why never answered voice mail messages. Said he would have car picked up tomorrow. FINALLY heard from Leo at 5pm, said he "got busy and forgot". Great service!!??,eh?I Am NOT associated with VW dealership or service. center.

Repair of collision damage - Susan G

The shop did a nice job of coordinating with the insurance company of the party that caused the damage. They did the repair in a timely manner, and the repair looks really nice.