49 Maryland BMW Service Centers

Working with Ricky is always the best. - johngraz2001

Working with Ricky is always the best. He always takes care of all my needs and does it in a timely fashion. It's one of the main reasons I prefer to use BMW of Catonsville. Thanks, Ricky!

On call I was at window first. - tprttypearl

On call I was at window first.I left w/o purchase. Deserved 0 stars

Everything was great from start to finish, and the - Lewisashley4908

Everything was great from start to finish, and the customer service was great. They finished my vehicle in good timing.

Dominique Montgomery at the loaner vehicle counter was - angel.johnson

Dominique Montgomery at the loaner vehicle counter was amazing. He was very helpful and polite made sure that I was comfortable while he worked to get me a loaner. I came in for service with an infant and he went above and beyond to make sure that I was accompanied and secured me loaner.

My service representative Andrew was very helpful and - Real

My service representative Andrew was very helpful and profession, and everyone was was friendly and

Great service, communication, and quality of repairs. - jmoye44

Great service, communication, and quality of repairs. 10 out of 10 for sure. Would highly recommend to all.

The best service I’ve had since I purchased my car and I - Umar19882013

The best service I’ve had since I purchased my car and I would recommend bmw of Owings mills

Easy to make an appt. - Steph

Easy to make an appt. and excellent communication throughout the process. Didn’t try to upsell.

The BMW team at Towson is fantastic, organized, kind, - MNjoku

The BMW team at Towson is fantastic, organized, kind, courteous. I appreciated the efficiency and the communication about my vehicle and the loaner vehicle so that I could manage my day. Nick is excellent! Thank again!

Great service advice, good coffee, clean waiting room, I - thetzo

Great service advice, good coffee, clean waiting room, I just bought my car in 2022 so engine oil change is still free ☺️

Prompt service. - cherylmd

Prompt service. I received an estimate the day I came in with the car. Parts were ordered and arrived quickly. The dealer kept me informed of the progress. The repair work was excellent.

Exceptional all the way around - Beverly J

After receiving my car back from another local body shop I was totally devastated. It was horrible. My gray Cadillac CTS4 was 2-3 different colors/hues (GREEN). I was impressed with Criswell from the moment I drove onto the parking lot but the professionalism of Kevin Fleegle and Greg Harrell blew me away. The went over my car like a surgical team... every nook and cranny. They showed me all of the flaws and explainEd in layman's term how their resolve. The end product far exceeds my expectations. My car looked like it came straight off the showroom floor... SPECTACULAR

Took our 2008 Mustang into Chris for body work. They did... - JCarmines

Took our 2008 Mustang into Chris for body work. They did a great job on the car and detailed it so we got it back in sparkling condition. We scheduled an appt ahead of time and everything was ready when we showed up and took a minimal amount of time to check in and get a rental car. Car was ready when promised.

Excellent service at reasonable cost - wren

After visiting Norris Honda and Firestone regarding a repair, I chose Graff's, as they seemed more confident about doing the job than Firestone and much less money than Norris Honda. Honda said they charged so much because their mechanics were certified - I asked because I knew the job did not take much time and the parts were not that expensive. Anyway, the job was done well by Graff's and within my budget. I recommend them.

My Pontiac Grand Am was involved in a fender bender in... - amanda

My Pontiac Grand Am was involved in a fender bender in which my trunk lid was bent and my rear bumper was punctured. Hanagan's was recommended to me as an inexpensive and high-quality auto repair shop. I was impressed with the quick and friendly service. Even when I had to return to have a followup repair (they had repainted my entire trunk lid and a little bit of the paint had come loose from where the trunk closed), they did the work quickly and cheerfully--no cost. It's never fun to have your car in the shop but Hanagan's at least makes the experience as stress-less as possible

I've been going to this dealer for years. Mr. Franz... - st5325

I've been going to this dealer for years. Mr. Franz Pichardo has always been pleasant, professional, honest and tries his best to give his customers the best prices he can. My vehicle has lasted a long time because as far as I can tell, they do the work as it should be done. When I leave their establishment after having service done, I feel confident I won't have any problems. And I haven't. I'm sorry many people haven't had positive experiences there, but unfortunately it depends on who you deal with. Ms. Jeannie who schedules the appts. is great too.

VERY satisfied with my Lexus after Ed Zimmerman had his... - sandra

VERY satisfied with my Lexus after Ed Zimmerman had his crew fix my car after it getting hit. My SUV looks absolutely amazing. I have been to other shops and NO ONE has ever made my SUV look this good. Thank you Ed and the entire crew at Jones Body and Collision Center! Ed goes way above and beyond. I will recommend him to every person I know.

Rude, non-responsive front desk agents. - sara

Would never recommend. Very poor service department. Repairs not completed. Agents do not answer messages left by phone and email....just one example: have taken car in 2 times to get sunroof leaks fixed. Entire inside of car wet with condensation, floor mats soaked in water. After 2 days and $800+ paid, leaks/water recurred. On 11/11 tried to make appt. via internet but site broken. Sent emails to Brian, service agent and Bob Schrader, Gen. manager to set appt. On 11/12, called, spoke to Leo, Service mgr. Said he would have my car picked up TODAY, would let me know time. Never heard frrom Leo. By 2pm, called Leo, Brian, left messages. Still no responses. Finally got Brian on phone at 4:30. He thought Leo made plans for pickup. Did not say why never answered voice mail messages. Said he would have car picked up tomorrow. FINALLY heard from Leo at 5pm, said he "got busy and forgot". Great service!!??,eh?I Am NOT associated with VW dealership or service. center.