88 Maryland Ford Service Centers

Always great! - SFORMAN

Always great! Always a pleasure! Mike Treas is the best! Always explains the work and costs.

At this point I am still awaiting the second key and to - WJA3094

At this point I am still awaiting the second key and to hear from the finance company

Saturday March 2021, my F250 broke its serpentine belt - Jeff

Saturday March 2021, my F250 broke its serpentine belt just outside Baltimore and broke down in front of a Ford dealership. After they told me they were two busy, I called Al Packers White Marsh Ford and Chris Kleinsmith said he could do it. I got a tow and within two hours I was back on the road to North Carolina. I really appreciate those guys and I want everyone to know they got your back when you need them.

Thanks Curtis for taking care of getting my Aviator - al.aus

Thanks Curtis for taking care of getting my Aviator repaired. I appreciate all your help.

Stan is fantastic! - glen.geelhaar

Stan is fantastic! He will go the extra mile to find the new car that you have been searching for today!

MIKE Weatherman did a great job fixing our 2020 Escape - Pagebh

MIKE Weatherman did a great job fixing our 2020 Escape this morning. Thanks so much!

Everything was great from start to finish, and the - Lewisashley4908

Everything was great from start to finish, and the customer service was great. They finished my vehicle in good timing.

Very professional and a clean environment, Everyone that - LT Jr

Very professional and a clean environment, Everyone that I spoke to was very helpful and nice

I have to give my full appreciation to the body shop at - LOONEYRG

I have to give my full appreciation to the body shop at Sheehy Ford at 901 N Frederick Ave in Gaithersburg. I had in the past only good and satisfying experiences in the body shop as well as the repair shop. But today Erica delivered excellent customer service. About two years ago I had my focus in for body work after being rear-ended. In the process the body shop replaced an expensive Thule bike rack. I had some defect issues with the bike rack and Thule agreed to replace the parts for free if I can produce the receipt. Erica, at the body shop was not only supper friendly, but took her time to search in several places for the actual receipt for the purchase, eventually going back to paper files and found the receipt. Thank you Erica for dropping what you were working on to provide superb customer service.

Great service, communication, and quality of repairs. - jmoye44

Great service, communication, and quality of repairs. 10 out of 10 for sure. Would highly recommend to all.

Exceptional Service - I have been using Waldorf Ford for - C Smith

Exceptional Service - I have been using Waldorf Ford for more than 20 years and I keep coming back so that says a lot. Each experience has allowed me to come in contact with exceptional service personnel. This time particularly I want to shout out Rhonda for her willingness to go above and beyond with regard to my recent visit. Eric was great as well. Great job guys.

The worst dealership that I have ever used. - cfw3

The worst dealership that I have ever used. We had an issue while on a trip passing through the area. At first, they were very friendly and assured me that would take a look at the vehicle right away. After over two weeks, they still had not looked at the vehicle. On week three, they looked at it and informed me that the engine needed replaced. After multiple incomplete diagnostics that were rejected by Ford's warranty department, they finally submitted a diagnostic that was complete, but inaccurate. Multiple months into the issue, we agreed to have the engine replaced. A total of over 5 months without the vehicle, it was returned to us with a new engine that was not running properly. I was assured by Mark and the service team as well as Greg the owner that it was not the engine that was the issue. I took it to another dealer where they discovered that there were three cylinders on the new engine that were low on compression requiring the engine to be replaced again with less than 500 miles on it. Diehl's Ford was not willing to take responsibility for whatever happened during the engine installation and left it to me to get it fixed properly. The service team was very condescending throughout the process and terrible at communicating the status and issues throughout the process. I would not use Diehl's Ford for any service and question the integrity and ethics of this dealership. It is obvious that something went wrong with the engine installation, and they covered it up to get the vehicle out of their dealership, passing the issue onto the customer. Ford should be ashamed to associate their name with this dealer.

I love the service I got and the service was good I also - bernicedrumgoole

I love the service I got and the service was good I also love the pick up and delivery service

Avoid this dealer. - MF

Avoid this dealer. Brought my car in to get a sensor inspected to pass an emissions test. Had to leave my car there for 2.5 days. Not only did my car not pass emissions after the "repairs", but my horn mysteriously stopped working after picking up my car. They wanted to charge me $850 to fix whatever they did to my car when I dropped it off. Unbelievable.

Hagerstown Ford continues to take great care of my - Le Fat Bastard

Hagerstown Ford continues to take great care of my car(s). They've always done the little things right and this time they handled a big issue for me; transmission replacement/repair AND THEY WENT TO BAT FOR ME WITH FORD and got it covered under my extended warranty. I'm very grateful to so many people at Hagerstown Ford.

Nobody answers the phone and if they do nobody picks up - Terry Coons

Nobody answers the phone and if they do nobody picks up the extension, such as finance. Called 3 times this morning and someone picked up the phone and immediately hung up. Bought a new 2018 F150 Platinum and Darcars still has not entered the extended warranty information into the system. Truck is in for repairs at a different dealership and I'm having to pay for the repair because Darcars cannot do their job. The worse dealership from day one.

They use OEM parts. - geesmom0129

They use OEM parts. The work is great. Super friendly service. You’re kept updated throughout the process. I picked up my car and was like “WOW”. I don’t know what they use to clean the outside but my car don’t look that good when it was brand new. I wish the had a detail service. I’ve had to use them a few times and am always happy. I won’t use anywhere else.

Gone downhill. - 05 explorer

Gone downhill. Stay away from this place. 198 for a diagnosis, they will nickle and dime you to death. Tried to charge me two diagnostic fees for one issue. Update: Chris (the manager) reached out and made things right, and apologized for the issues. He made sure my vehicle was taken care of and didn't overcharge me for diagnostics. He was a pleasure to work with.

I want to say thank Bob Davidson service department. I... - Smfin1467

I want to say thank Bob Davidson service department. I purchased a 2015 focus from here back in November and I decided to take it here for an oil change. The service department was very friendly and stood by their product. When I left I immediately called my brother-in-law and shared the positive experience. I will definitely be back. Thank You

Excellent Quality Service, The service I received was - morrisjj624

Excellent Quality Service, The service I received was thorough and completely explained and provide in an extremely professional manner. My Ford Taurus required a water pump replacement on the V6 Duratec engine. This is an extremely difficult job and I would highly recommend and trust Century Ford for any similar service you might require.

Exceptional all the way around - Beverly J

After receiving my car back from another local body shop I was totally devastated. It was horrible. My gray Cadillac CTS4 was 2-3 different colors/hues (GREEN). I was impressed with Criswell from the moment I drove onto the parking lot but the professionalism of Kevin Fleegle and Greg Harrell blew me away. The went over my car like a surgical team... every nook and cranny. They showed me all of the flaws and explainEd in layman's term how their resolve. The end product far exceeds my expectations. My car looked like it came straight off the showroom floor... SPECTACULAR

Horrible service - Carp1

Took company truck in March 14, 2018 for recall work. Instead the service technician broke door latch during recall work. Told me they’d call me when replacement part came in but until then I’d have to wind down my window to get out of my truck. Gee thanks right. Wouldn’t have been a big time if would’ve been taken care of at end of March like they told me. After calling several times with same answer-“ I told you we’d call when parts came in”. I’m in awe now that 50 days later a 5 star so called company hasn’t resolved this issue. My truck worked fine before going there. If I get in a accident tell my kids it was your fault I couldn’t get out.

Took our 2008 Mustang into Chris for body work. They did... - JCarmines

Took our 2008 Mustang into Chris for body work. They did a great job on the car and detailed it so we got it back in sparkling condition. We scheduled an appt ahead of time and everything was ready when we showed up and took a minimal amount of time to check in and get a rental car. Car was ready when promised.