860 Maryland SRT Service Centers
Kofi my advisor and his team (particularly Kori the - sharmaris2009
Kofi my advisor and his team (particularly Kori the driver who helped me get a dead battery restarted which took about an hour) were amazing. Service above and beyond. Thank you.
Top Reviewed Service Specialists At This Dealership
Service Manager
Porsche Certified Service Advisor
Service Advisor
Annie in-service department was amazing. - Kakwest23
Annie in-service department was amazing. Professional and kind determined to fix my Apple CarPlay.
I had an appt and went in for tire service. - Ellen
I had an appt and went in for tire service. I waited for my car. They were on time, efficient and made it completely painless. Could not have hoped for it to be better!
Vitaliy was wonderful as always. - fsohrabi
Vitaliy was wonderful as always. Excellent customer service. I am very happy with Herb Gordon and it'service. Keep up the great work. Thank you Vitaliy for great customer service. I think he should nominated for star award again and again.
Service Director Tim Hardiek is a no nonsense director - williamrock01
Service Director Tim Hardiek is a no nonsense director that relates to the customer. I had a repair that did not go as planned and needed to be readdressed.. After a very civil conversation he came to a decision that was fair and will induce me to return for future visits should my car need repair.
The only reason we bought a car here was because of Tony - Bill
The only reason we bought a car here was because of Tony Valentine. His attention to helping us was the best from any dealers I have worked with in buying a car. Taking the car to be serviced was professional and thorough. I would rate the service department a 10 out of 10. Great job Hagerstown Honda!
Sales Associate
Service Adviser
Great service friendly staff Rob was great and very - kdcavell
Great service friendly staff Rob was great and very informative and honest great place to take your vehicles
Service Liaison
Service Advocate
I needed help with a tire and Peter Herman made sure I - Ijahnirh
I needed help with a tire and Peter Herman made sure I received service and information in a timely matter. Would recommend
Jose is always professional and honest. - JN75
Jose is always professional and honest. I like that he is always available when I need to schedule a service appointment. I do wish that they had more loaner cars available for people who can not wait in the service lobby but it was not necessary for me to have a loaner at this most recent appointment so I used the time to speak to sales regarding a new vehicle.
Thank you Alex for outstanding Job well done. - ABS
Thank you Alex for outstanding Job well done. I appreciate your helpful knowledge, positive attitude and great service consistency.
Audi Exclusive Service Consultant
Audi Loaner Fleet Manager
Very happy with the entire experience. - rhkaren
Very happy with the entire experience. They solved my problem as I requested. Thanks Murphy.
It is quick to make an apt on the app and the service - HHOLTSALB
It is quick to make an apt on the app and the service dept is TOP NOTCH! I sat and waited for my vehicle in their beautiful new waiting area and had the opportunity to hear them speak with several customers. They take their time in explaining all the options when work is needed. I actually look forward to my oil changes!!
Called dealership service about a battery that had to be - Lenatascott
Called dealership service about a battery that had to be jumped. Tony helped me right away and provided me with a new battery. I left confident that my car was ready to get me where I had to go.
Always great service! - jross
Always great service!! Andrew & Brandon were awesome. Won't go anywhere else to have service done on my car.
Service Manager bplakas@criswellauto.com
Service Advisor ahorman@criswellauto.com
Service Director jbierman@criswellauto.com
Working with Ricky is always the best. - johngraz2001
Working with Ricky is always the best. He always takes care of all my needs and does it in a timely fashion. It's one of the main reasons I prefer to use BMW of Catonsville. Thanks, Ricky!
Parts Staff
Professional, my wife’s car was ready when promised. - mmatlock1984
Professional, my wife’s car was ready when promised. Purvis did a great job as always taking care of us when our vehicle needs service!
Service was great and on time. - nazypooya
Service was great and on time. I am very satisfied with the service I received.
Amazing experience today with Service Manager Tom Rodkey! - Harpo Singh
Amazing experience today with Service Manager Tom Rodkey! He is incredibly knowledgeable, very personable, efficient and customer focused. If you have an issue with your Mercedes, make sure to visit Mercedes of Silver Spring and ask for Tom Rodkey as he truly values the customer and is driven to solve your problem! Thank you Tom for an amazing experience today and I will always bring my new Mercedes to you all in the future if I have any service needs. Bravo on a job well done!
Service Lane Manager
On call I was at window first. - tprttypearl
On call I was at window first.I left w/o purchase. Deserved 0 stars
Great sales experience with our 2020 Forester. - JBRN
Great sales experience with our 2020 Forester. Excellent service since. S.Walters has been very helpful several times.
Good communication from the start and this is my first - mjones4489
Good communication from the start and this is my first time at the dealership. I am impressed with their service at this time.
Mike Beasley is the best always polite and courteous I - joshweiland
Mike Beasley is the best always polite and courteous I will always come back here
Diagnosed issues and fixed very quickly. - OWENS_BRYAN
Diagnosed issues and fixed very quickly. Great communication and came in a little lower than originally quoted.
Service was at the end of one year which was for tire - CRUZINCAT
Service was at the end of one year which was for tire rotation for the most part. It was finished very fast.
He is always awesome goes above and beyond to help me and - Tayy1978
He is always awesome goes above and beyond to help me and always keeps me posted
Service Administrative Supervisor
I bought my car there in 2006, and had the service done - INSANITYFARM
I bought my car there in 2006, and had the service done only at your location, even though I have to drive 45 minutes to get to Waldorf. Every time I was extremely satisfied with your service
Assistant Service Manager
Always friendly and professional. - Jules
Always friendly and professional. Reliable and honest -- I can always trust their assessment of my car.
Had problems with a battery drain issue since April of - lloyd unsell
Had problems with a battery drain issue since April of last year. Gateway Subaru ordered a new DCM, without charge, and installed it, solving my problem.
Parts Associate
Heritage Honda has an great sales consultant Kyshawn - Jw
Heritage Honda has an great sales consultant Kyshawn cherie he was amazing with making the Customer feel welcome and confident with purchase
It is fast and reliable service provider service center. - san
It is fast and reliable service provider service center. I really appreciated and happy with the service.