61 Massachusetts Ford Dealers

Very easy to do business with. - Jflynn7554

Very easy to do business with.fast and great service,keys to registration. Very happy!!!

I recently bought a 2023 F-250 at quirk ford. - ebellaproperties

I recently bought a 2023 F-250 at quirk ford. The online process was straightforward. I was able to review all the paper work and agreements online without concern. I came to pick the vehicle up on a Saturday with the plan to have the vehicle registered and ready for pickup. This was after completing all necessary steps and communications with the sales team. Unfortunately the registration was not complete, however after talking with the sales team a resolution was figured out and the vehicle was delivered to me so I could accept the vehicle same day. Despite this happening the sales team, specifically the sales manager, reacted professionally and resolute which was appreciated.

Great service from Tim Duffy as usual. - tscanlon

Great service from Tim Duffy as usual...Always professional and easy to work with. Have purchased many vehicles from Tim over the years.

Would NEVER return. - K

Would NEVER return. I leased my vehicle from Baystate and during the time in my lease the dealership changed hands and was not 24 Ford of Easton. When my lease was up, I decided I would like to buy it out. I had made an appointment in advance to buy out my lease. I spoke with Sam (who initiated this process by calling me to help with my lease options) for months prior and was told a lot of information that was incorrect. I was provided with the figures based on the estimated payoff in Jan. I ended up coming in in March with an appointment (my lease was not officially up until May) but still needed to start from scratch with a salesperson and not Sam, who I had been working with. Very strange process. Those monthly payment numbers were somehow higher with money down - even though I said several times I wouldn't be putting money down - and I had made a couple car payments since that original estimate so the numbers from the sales team made no sense. I also filled out the credit app prior to coming in. All that "prep" and making an appointment and I was still in the dealership for over 2 1/2 hours. Nothing was ready or prepared for me. I don't really understand why. There was not ONE other person in the dealership so it's not like they were busy. Also those "numbers" for my monthly payment included warranties that they included automatically without telling me, and that was not outlined or explained until I got into the financing office. I just wanted to buyout the car, not pay hundreds a month in warranties that was attempted to be added in automatically. Sam had told me that interest rates could be matched if I was able to find a lower rate elsewhere. Come to find out while in the dealership, this was not correct - Tony had given me an 9% interest rate which is outrageous. I have excellent credit and was able to find a 6% rate elsewhere. She was able to get it to 8% which was not much of an improvement from the initial 9%. When I asked if I could use my own financing she said nope, I'd have to leave my car there until the title came in. This is just a way to force people to use their financing- which is fine if they actually had good options. Instead I was quite literally forced into a higher interest rate because I have 3 toddlers and cannot not have a car for weeks. And now I can't refi that rate down for 3 months. I was also told my credit would be pulled ONCE. I have this in writing. It was pulled FOUR TIMES. 4 hard inquires. When I let Sam know this, since she is the one who told me my credit would be pulled once, she said she would have the manager Damon call me. That was 3/6 and I have gotten no such call. I just really feel like this was a huge bait and switch since I was told things would happen one way, and the experience in the dealership was completely different. A customer rep sent me an automatic email asking about my experience, and I outlined all of the above and was told again that I would receive a phone call from management. Do you think anyone actually called me? LOL NOPPPEEE On 4/5 I decided to email the owner of the dealership with these details so he was aware. I do not expect anything and I understand that nothing can be changed at this point, however as the owner I am sure feedback is valuable. Apparently not though as he ALSO did not bother to respond to me. Complete crickets from them all. The amount of money they got from me for doing some paperwork is just disgusting. They also marked up the interest rate because if I went through the EXACT SAME bank directly, I found out my rate would have been 6% instead of 8%. This place is dishonest and does not care about their customers, or even attempting to keep them! Do not trust a word these people tell you. My husband and I both own fords and I would NEVER return to this particular dealership.

My experience with this dealership was seamless. - Rod

My experience with this dealership was seamless. The price I paid was fair. The salesman was not pushy nor did he try to upsell any add ons. The only con I have with my experience was when I went to take delivery of the vehicle I noticed paint deformity on the hood of the vehicle. The salesman was not very helpful with this discovery. I called Ford corporate and they replaced the hood. Very thankful to Ford for addressing this issue.

My purchase was a good experience from sales to finance - LenD

My purchase was a good experience from sales to finance to instructions on how to use the accessories.

Everyone was very professional and made the whole process - danfrench917

Everyone was very professional and made the whole process easy. One negative, very little fuel in the car when I left. It was a used car but a half tank would have been nice.

Service was excellent, price is reasonable, and Amber is - rsmith46

Service was excellent, price is reasonable, and Amber is a credit to your company. Was disappointed to see the ADM on the cars in the showroom. I would be satisfied if everyone paid MSRP on all vehicles, but gouging customers, do to supply shortages, gives me a negative feeling toward the dealership. Hope you change your policy before you anger too many people, and lose their future business.

Live very far from dealer and asked for final price with - d.vaghela

Live very far from dealer and asked for final price with fees before going in to buy/test drive. Emailed dealer multiple times and never got info, they kept reply with advertised.

Through thick and thin, Diane went above and beyond to - merilyntancredi

Through thick and thin, Diane went above and beyond to find National back order part and repair my vehicle. It did take longer than expected BUT the problem was fixed. As a loyal Sentry Ford Customer for over 35 years, I know the quality of work and authentic parts.

My purchase at Acton Ford was nothing short of perfect. - Mike B.

My purchase at Acton Ford was nothing short of perfect. From initial contact, the initial test drive, to negotiating and providing the best information and incentives. Acton Ford treats you with respect, values your time and honors your budget.

Chatha Ford is 100% geared towards their customers. I... - Lady Di

Chatha Ford is 100% geared towards their customers. I bought from them several times and some change have to be made on my current purchase and they are working to make sure that happens.

I had The Works Done at Place Motors today. - Kathryn Hendershot

I had The Works Done at Place Motors today. Excellent Service. Highly Recommend! Very Pleased Customer, Kathryn Hendershot

Every Dealer Should Be Like This! - CarGuy2018

I came in for a service concern on my 2005 Escape. She has always been good to me and I knew the time was coming close with over 200,000 miles on her. I soon learned the bad news and the repair bill was going to be huge. Joe, one of the salesman there, heard of my concerns and offered to work out some numbers on a new or pre-owned vehicle. I told him I always buy new vehicles and he sat me down, took all of my information, and offered to show me different vehicles to see what fit me best. I really liked the new Escapes: packed with features, super comfortable to drive, and tons of interior room for what they call a "compact" SUV. We went on a test drive in the Titanium and the ride couldn't have been smoother. Quick acceleration and silky smooth on the highway. We got back to the dealer and I told him I was interested and wasn't expecting to get much out of my little Escape due to the age, mileage, and current estimated repair costs, but he told me he would get me as much money as he could all things considered. He then offered me a nice hot cup of coffee while his manager took a look at my car. He came back with a fair offer all things considered and I decided to go forward and buy the car. His manager (Kevin I believe), even came out to personally thank me for my business. We talked a little bit and he told me he's been there for a long time and seemed to truly enjoy what he does. In my experience in purchasing vehicles over the past 35 years, he was one of the friendliest and personable managers I have ever met. I then met Gary in Finance who made the paperwork very simple and transparent. He answered all my questions completely and honestly and was even kind enough to explain warranty provisions and optional extended contracts for complete piece of mind where I keep my vehicles so long. I was then greeted by Joe again who took over an hour and a half explaining EVERYTHING in the vehicle and even setting up my phone so I can start my car from it! I was amazed! Now coming from a 2005 and not having a clue what half of the features were was confusing enough, but Joe took the time to answer all of my questions and never got frustrated. He even invited me back to go over it again if I had any concerns! Overall the entire process was painless and straightforward. I never once got the impression I was being taken as I have felt at other places in the past with fast-talkers and poor service after the sale. This place truly cares about their customers and I will not hesitate to come back again (perhaps even sooner than last time) for all future vehicles and of course service! Thank you again!

6/5 stars! - Nick1659

I drive past several other Ford dealers just to come to Ipswich Ford. The staff here is the absolute best Ford has to offer. I was actually all set to get rid of my Ford until I decided to try Ipswich just to see if they're better than the others. They are! Go here!

Great service from sales people no pressure. - ford reviews

I Needed to shop for a little newer car which i wanted SUV this time instead of a Ford Taurus which i have owned since 2008 and it is a 2004. MY review for this dealer is top rated in my book i will go back and shop again .

My experience at Bay State Ford in South Easton MA was... - Karen416

My experience at Bay State Ford in South Easton MA was great. Everyone there was friendly, the place was nice and clean, and Chuck Jones was great. He help me get into a brand new car, when i did not think it was possible. Even if it took me an hour and half to get there I would come back to Bay State Ford in South Easton Ma for another car, and I will send anyone who is looking as well.

Most honest and fair dealer I've ever dealt with, no lie. - adam3018

Most honest and fair dealer I've ever dealt with, no lie. Paid very fair value for my trade, didn't give me any hassle for using my own financing and sold me a new for a great price. It was 100% worth the ferry trip over. Would definitely do business again.