To Tubbs Brothers Ford Dealership, Sandusky MI, 484471 - billnann92
To Tubbs Brothers Ford Dealership, Sandusky MI, 484471
2 September 2023
Subject: Letter of appreciation and thank you
Background- My wife and I (Bill and Ann ), currently reside in Falcon Colorado, just east of Colorado Springs, CO. We were looking for a 2023 Ford Bronco Raptor in our area, but the dealership markup was from $20-$30 thousand dollars on top of the MSRP. While we were at the dealership and they were attempting to get us to agree to this enormous price tag, my wife started searching dealerships in Detroit and surrounding areas.
That brought us to your dealership. The first email came from Amanda Silvers on 7 August 2023. “Hello Bill! Thank you for clicking on our 2023 Bronco you found online. Awesome choice, and as of this email, it is still here and available! Did you have any specific questions, or would you like to set up a day/time to come see it in person? We're open Monday-Friday 9-6 and Saturdays 9-3. Feel free to reply to this email, or you can call or text us at 810-648-0000. Thanks again!”
I emailed Amanda and informed her of where we were located and that we were not able to go to the dealership, but we already test drove one and I had built a Bronco on list on the Ford site, so I knew what I wanted. We discussed adding the options that I wanted and the total price out the door. She informed us that your dealership did not do an additional mark up on the vehicle and the total price would include everything out the door. This is where my wife and I said, “Yes”, as this is the first dealership we had called or emailed and was up front about the cost. We immediately put $2,000 down to hold the Bronco for purchase.
We made all the arrangements, and we were transferred to whom I call Amanda 2 (Amanda Ferguson) for financing. We got approved on our own financing through USAA. Ann and I are both are Army Veterans and were able to complete the final steps in the process of financing and arranging the purchase of the vehicle with Amanda F. She sent us the documents to sign, called and explained the paperwork, gave us time to discuss the purchase and review the documents and we sent them back to Amanda. As of the date of this letter, we wired the final downpayment, flown to Detroit and Amanda Silvers met us at the airport to deliver our new Bronco. She is technically working on a day off to insure we were able to pick up the vehicle at a time that is convenient to us.
Summarize: All in all, the 2 ladies Amanda Silvers and Amanda Ferguson have been nothing but personable, professional and willing to go above and beyond compared to the other dealerships we contacted. Everything was done over the phone and through email. The final transaction (picking up the vehicle was done at the airport). We honestly would recommend anyone to go to Tubbs dealership and save themselves thousands of dollars to receive a fair deal and professional service that is over the top.
This was the easiest and least stressful experience we ever had when purchasing a new vehicle. Both ladies are excellent at what they do, and Ann and I both appreciate it.
Much Appreciated,
Bill and Ann
PS- When we pick up the Bronco, we'll post pictures :)
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