39 Michigan Mercedes-Benz Service Centers

Excellent customer service from my advisor. - Trina

Excellent customer service from my advisor. He was professional, knowledgeable, pleasant and informative. My vehicle was repaired in a timely and efficient manner. The young lady who provided the loaner vehicle was equally friendly and professional. Made it very easy for me.

I purchased a Mercedes Benz 2015 CLA recently online. - M. Thomas

I purchased a Mercedes Benz 2015 CLA recently online. Excited to get my vehicle, but still I couldn’t help but notice my left headlight was not in the best of conditions after I had purchased it. Safe to say I met with Shawn E. Durham in October of 2023 at the Mercedes Benz Auto Mall and he accessed my entire vehicle in little to no time. Identifying every intricate detail regarding not only the damage caused to my headlight but he also brought to my attention that my subframe and steering rack was bent. Now after hearing this I was completely unaware of such repair being needed. But rest assure, he did not fail to meet every need required to repair my car. I received a phone call from him Dec. 6 2023 that my vehicle had received all the listed repairs and that the vehicle had been completed serviced. Shawn is not only an excellent Service Advisor, he’s dependable; You can rely on him to get your job done.

Everything about this dealership has been exceptional, - c.moscone

Everything about this dealership has been exceptional, including the service department and especially my salesperson, Shannon.Thompson. My only complaint would be how many times I have called the main number and encountered a recording directing me to leave a message. However, I simply call Shannon directly and she takes care of my issue. I will definitely buy my next car here - I just hope Shannon is still there in 3 years!

This dealership is a SCAM. - WilliamB

This dealership is a SCAM. This has been public knowledge for years but unfortunately with limited dealerships in West Michigan, you don't have many options. If you care about a high quality vehicle, honesty and respect this is NOT the place to go. After my family's experience and word from others, it is a matter of time before Mercedes Benz International closes this location. They are selling FAKE WARRANTIES. They show you a full colored brochure of a warranty which claims everything is covered. They proceed to hand you the paperwork to sign. Then when the time comes for a warranty repair, they state the brochure you were shown was not the one they sell. We still have the brochure and receipt from the DAY OF TRANSACTION! They play games with the customers, lie, and cheat people out of thousands of dollars. In addition, they lack all correspondence in addressing the matter. After speaking with other friends and neighbors in Cascade, they all had similar or worse experience with Betten Imports.

Very helpful staff and excellent customer service. - Drewwood

Very helpful staff and excellent customer service. I've owned 3 BMWs over the last 10 years and refuse to take them anywhere else for service.

Nick and the service staff at MB Bloomfield helped me - Ken

Nick and the service staff at MB Bloomfield helped me diagnose an annoying gremlin with my new car that had bothered me for months. Another dealership had blown me off and I’m thankful for the time and attention to detail spent to resolve this

Dealership did call back to reschedule appointment. - Ms W

Dealership did call back to reschedule appointment. Salesperson was accommodating and worked with my schedule.

Happy customer thanks for being understanding and helpful - ballag0812

Happy customer thanks for being understanding and helpful and open minded after I was wrong I really appreciate y’all