44 Michigan Subaru Service Centers

Great service, explained multi-point check through video - LD

Great service, explained multi-point check through video and provided recommendation of filter, wiper replacement.

Ella was personable, professional and an excellent - retheridge30

Ella was personable, professional and an excellent communicator. Dealership waiting area was very comfortable and provided beverages and snacks. Overall, a very good service experience.

Tim Sato was fantastic! I had a brake light burn out on... - Annette B

Tim Sato was fantastic! I had a brake light burn out on the way to Traverse City for vacation. He was the service advisor who worked with me to get the light fixed and an oil change. He ran the diagnostics on my car and determined I needed new tires. He was extremely flexible and worked with me around our vacation plans to get the car in and get the new tires put on the car. The price for the tires even was less than he originally quoted. He was pleasant to work with the entire time and straight forward. I would send folks to work with Tim anytime!

Would like to thank Nuo Gojcaj for recently helping me... - michelebergstrom

Would like to thank Nuo Gojcaj for recently helping me with my recent purchase of a 2017 Crosstrek. The key was getting stuck in ignition, and after a few text messages, he was able to have me bring car in for repair. There was no loaner available, but I am fortunate enough to have a great family. Thank you again to all at Subaru who where involved. Love driving my Crosstrek. Michele Bergstrom

Very professional and kind! - JM90

Very professional and kind! The mechanics were knowledgeable and did a fantastic job fixing up my car. It looks brand-spanking-new! Their receptionist, Liz, was very helpful and understanding.

We have purchased multiple vehicles from My Auto - Bryan

We have purchased multiple vehicles from My Auto including Muskegon and our most recent was a new Jeep from the Chrysler location and the Subaru team in Muskegon has always provided us with great service no matter what brand.

I could not be more pleased with the service I received. - jeandave914

I could not be more pleased with the service I received. This is my 5th Outback and I would not want to drive any other type of vehicle. I am especially grateful to Mel (Melissa) Nowak for her exceptional kindness and professionalism at a time I most needed the help. My husband was in Hospice care at Beaumont Hospital Royal Oak and I needed service done on my vehicle. Mel arranged to have me dropped off and the vehicle delivered back to the hospital which allowed me to spend more time with David. She did this without me asking for any favors. She is a true asset to the Subaru Service Dept. and I consider her my friend.

I recently had to get my exhaust heat shield repaired, - rich.kim

I recently had to get my exhaust heat shield repaired, and I was pleasantly surprised by the affordable repair price. The service advisor, Nick, was extremely friendly and helpful, while the technician, Jackson, did an excellent job with the repair. Overall, I am highly satisfied with the service I received, and I managed to save a significant amount of money on the repair.

Jess and JOhn have been great over all the years we've - Bo3bG

Jess and JOhn have been great over all the years we've used them (Subaru owners since 1978), All our experience has been with warranty work and they are great to deal with. Parts department is equally fantastic.

I feel as though I need to share as it's left me feeling - abatayeh

I feel as though I need to share as it's left me feeling swindled after my Outback was in their shop for over 3 weeks. Originally on March 19th, 2024 I had brought my 2012 Outback in for service. I advised Jordan of a water sound coming from the dash. He informed me that the technician would test the system and if there was any issue (including head gaskets) they would be able to diagnose it and get word back to me. I let him know before leaving I tried burping it myself and where I thought the problem might be on front driver side (which turned out to be exactly where it was originating from). Fast forward to March 27,2024 I was given the vehicle back with these notes: "Technician performed cooling system leak test-states no leaks at this time-technician tested headgaskets and vehicle staying at operating temperature. Technician found air in cooling system-technician burped system to correct clients concern. Road tested to verify repairs. Complete. (39 - Nick *****- M284555)" While picking up the vehicle I had noticed coolant on the lower engine cover but was told that was due to having the system burped - then drove home with no issue (5 miles). On March 29th, 2024 I needed to help my father move a storage unit and drove 35 miles there and back to get it done. Half way home my engine dash light came on due to overheating and had to tow it 15 miles back home. I returned the Outback to Hodges 2 days later and was told by Jordan there were blown welds on the radiator, and that the head gaskets have now failed. The repairs to try to undo what was done start at $3000 and would increase as they found more things wrong. Asked about the pressure test and how that would of failed on blown welds? After that he let me know he had miscommunicated in the email and there were not blown welds on the radiator and that this was due to a head gasket failure the whole time. I'm not sure how all of this this would have gone unnoticed with the tests that were performed according to the notes 2 days prior. Especially when a head gasket test was specifically outlined in the work order. After speaking with the service manager Greg I was told there was nothing he could do and that this has now gone from a $500 repair to now a new engine is needed. After I had admittedly lost my temper and started leaving - was approached by Jordan and was told I needed to remove my vehicle right away or they would have in impounded. Luckily I was able to talk to Greg (basically forced to shake his hand) again and have it picked up the next day. They understand they have you at their advantage and it absolutely shows. If this was all found on the original diag it wouldn't be so personal - but the way this was handled was borderline criminal. I'd advise if you do decide to come here to document absolutely everything. I'm now looking at a new engine and maybe some time in small claims once I get the invoice for the new engine. Thank You Hodges Subaru.

I have yet to have a good service experience - Marquette Local

I purchased a car brand new from Fox and the purchasing experience was fantastic, that is where the good experience ended. Within the first 200 miles my brand new car had two solenoid issues back to back. Both times they didn't offer me a loaner car despite taking 3+ days to get my brand new car fixed, the second time I asked for a loaner car and the service adviser just shrugged and told me he didn't have any loaners available. Luckily I had family who knew someone in management who they complained to and he managed to find me something to drive even though it was a fresh trade-in that hadn't even been cleaned yet. Next came multiple regular service appointments as I had purchased a service contract along with the car. Every single time I had regular service I set an appointment ahead of time for early to mid morning and dropped my car off first thing when they opened. Every single time I went back mid to late afternoon and they told me they hadn't had a chance to work on it and were just starting, this of course meant I spent 45+ minutes in the waiting room despite the fact that my car was supposed to be worked on hours before I even arrived. All of this could be written off as them just being far too busy with bad time management but my last experience was the one that sealed the deal. At around 20,000 miles my car ended up needing the rear brake pads and rotors replaced. This is a known issue with Subarus manufactured around the time of mine as the brakes would regularly get stuck and wear down the rotors prematurely. They tried to charge me full price to replace the pads and rotors. I had to talk with the service adviser multiple times on the phone before they eventually "found" a Subaru service program for this known issue where the entire repair could be performed for a $100 deductible. How does a licensed Service center not know about this common issue and the replacement program offered by Subaru? With Fox being the only licensed Subaru service center in the area I honestly will never buy another Subaru. I don't feel any faith in the brand when I can't get it reliably serviced.

Brilliant service. - Henrick

Brilliant service. Prices are phenomenal compared to Ann Arbor’s Dunning Subaru. As an Ex-Dealership employee, I’m very impressed with the professionalism and clarity within the service department.