48 Michigan Volkswagen Service Centers

Was as expected quick and efficient. - BBOEKELOO

Was as expected quick and efficient. Vehicle was done ahead of expected time. No problems yet with the warranty work.

Ella was personable, professional and an excellent - retheridge30

Ella was personable, professional and an excellent communicator. Dealership waiting area was very comfortable and provided beverages and snacks. Overall, a very good service experience.

Very happy with the response from Keith and Mikey the - Mark.maranto

Very happy with the response from Keith and Mikey the service writer experience it was very professional and we are happy with the service we received any future service that’s needed for the car. We will be bringing it back to your dealership. Thank you.

Derek is a world class Service Manager, Suburban is lucky - iigut8871

Derek is a world class Service Manager, Suburban is lucky to have him on staff.

Jess and JOhn have been great over all the years we've - Bo3bG

Jess and JOhn have been great over all the years we've used them (Subaru owners since 1978), All our experience has been with warranty work and they are great to deal with. Parts department is equally fantastic.

Dropped off vehicle for diag. - viganvllasaliu11

Dropped off vehicle for diag. The amount to fix the vehicle was outrages I declined, paid for diag fee 2 weeks after I paid the diag fee Greg betten the owner towed my vehicle away

STRAIGHT SHOOTERS-NO FLUFF - Lakefronter

Dealing with these guys is easy---no pressure ever. Found them to be honest, give options / choices and patient. I want then to take their time and get it right.....they do. Yes, they are good!

Deployed service member here. My wife took her 6 year old... - Jere.Ross.1102

Deployed service member here. My wife took her 6 year old CC there for some recalls and next thing you know had a list of $17K of repairs that would be needed. She sent me the list and most of what was on the list were thing that had already done with preventative maintenance (air filters, tire rotations/alignments, etc.). So apparently the business practice is to come up with a list of xxxxxxxx to either get people to pay a ridiculous amount for stuff that doesn't need to be fixed, or force them into a sense of panic so they buy a new car. Sad bunch of slime xxxxx that cant seem to break the stereotype of dealership maintenance.

I've only dealt with service and the parts department but... - Brent Berry

I've only dealt with service and the parts department but they're amazing people, I'm treated like family whenever I drop my car off there. Marty Ball gives me clear-cut details on warranty work and is always friendly and personable. Alexander Morris also gave me a crazy deal on a part I was dreading buying. I'm only 17 and I've had an amazing experience here whenever I went. If I ever buy a new car it'll be from here.

No words can express how unsatisfied I have been with... - misutliffe

No words can express how unsatisfied I have been with multiple visits for service. The communication is very poor, I have paid for a number of costly repairs that did not solve the problems, and would hope to never return.

Horrible - Deloise 1

They dont even get half of a star!. I am soooooo upset with this place and I am more disappointed with the people that work there . I had my car towed in on Monday and had an appointment on Tuesday for a diag. I told the lady "my car has coolant in the spark plug holes I may have blown the head gasket....I just had a heater core flush I am not sure if that is what caused the problem". I had checked everything I could before the car got there there was NO knocking of the engine, bearings didnt lock, thick white smoke out of the tailpipe so we kind of ruled out possibility of an engine block crack, but more importantly we constantly checked the oil it was still just oil no foam mixture just oil. Again I had given this information to the lady and told her when I had to call and check on my car that I wanted to know if the head was cracked or the engine block. When I talked to her she said immediately said I needed a new engine and that she was looking up prices and that POSSIBLY the head was cracked or the engine block was cracked. Now isnt that what I already told the lady? She is telling me the exact same thing that I ALREADY told her. So after I told her I wanted to know if the engine block was cracked or the head and she said that she would call me back with more info BEFORE they closed. So like a child I waited by the phone for her call only to have to call her back and find out that everybody left because they were closed. This initiated my first call to John the manager. I had to leave him a voicemail pleading for him to call me back because I felt slighted and I wanted to know about my car. The next day Lexi calls me back and says she was returning my phone call for John the manager because he was in meetings and apologized for her unprofessionalism for not returning the phone call and proceeded to tell me the EXACT same thing she said the day before(which is what I ALREADY told her before the car was worked on) adding in I need a new engine again and being very persistent about it. I asked her things like is the head cracked or the engine block cracked .... why couldn't I replace or refurbish the head. She said based on her "mechanical experience" I needed a new or used engine and to get that information I wanted it would be a $500 job on top of the $200 diag fee. Also readers you remember earlier I told you that I had checked the oil she is now saying the oil was foamy and had coolant in it and I told her that I checked the oil and it wasn't like that before it got to them and I have 4 witnesses to prove that. I find all this ridiculous because I'm still yet to get a diagnosis and they are now holding my car HOSTAGE because I refuse to pay $200 for ABSOLUTELY nothing. They did not give me any information that I already didn't know and that I didn't already tell them. I left a message for the CEO and the person that keeps responding to these low rating reviews. I am scared they are going to sabotage my car because of the back and forth we have been doing especially after reading some of these reviews. I just want my car back and John the manager keeps telling me I cannot have it back until I pay the $200 for the nothing of service that I got and the disrespect from the crew. I wouldn't reccomend this place to my worst enemy i should have ready the reviews before I towed it in, but I thought my car would be safe here because they work on VW vs. taking it to a mechanic that mostly works on American cars. Someone let my betty jetta know I coming to get her and to hold on strong! I am sorry for giving these people permission to pop your hood and violate you by just staring at the engine and making stuff up about you because that is all they did!

There are two ways a dealership can impress me. The... - Carsten

There are two ways a dealership can impress me. The first is to 'get everything right', and the second is to 'make everything right'. My first experience with the LaFontaine Volkswagen service department was the latter. After some initial issues with the service department, I'm happy to say that they went out of their way to make things right for me. Bravo to Jason and the team.

Excellent Sales and Service - boblo

I purchased a 2016 Jetta from Ralph Thayer Volkswagen in January. The sales guy, Jamall Johnson, was easy to work with and not pushy whatsoever. He showed me the cars I wanted to see and answered all my questions. He stood in the freezing weather without complaint and allowed me to test drive multiple cars by myself for as long as I wanted. When it came down to pricing, they were very flexible and I'm happy I made the purchase. This is the second vehicle I purchased from Ralph Thayer and both experiences were phenomenal. Yesterday I brought my car to Ralph Thayer for the 10k maintenance (oil and tire rotation). I dropped off the car at the service door, signed some papers, and waited in the waiting room. Soon after, Ken Bermen, the service dept guy, went out of his way to sit down with me in the waiting room to discuss the Jetta's maintenance schedule, ways of saving money on future work, etc. The man was honest and the information he shared was valuable. I've had my cars maintenanced by other shops, including Belle Tire, and none compare to the service provided by Ken. Having a car serviced by the dealer is not cheap, but overall I felt my oil change and tire rotation was affordable and I'll be returning to Ralph Thayer for my 20k maintenance. - Bob Hodges

Their service department is great and well-priced. ... - mp2dtw

Their service department is great and well-priced. Because the battery was immediately behind the headlight, I took it there to be changed. They charged $15. I'd been charged $60 before. The several things I've had done there, both collision and regular service, have always been done well, before the time promised and at very fair rates. Why did I buy my car at Suburban (worst ever experience) when I'd had good experiences with Melton Motors? I'll never trust Suburban to touch my car again, despite the fact that I work within 3 miles of them and probably over 25 miles from Melton.