I brought in a 2017 Ram 2500 that I just did ball joints - tanderley
I brought in a 2017 Ram 2500 that I just did ball joints and a leveling kit on for a customer of mine. I brought this truck in for a simple mechanical alignment, making sure the front end was straight and true. I get a call saying my truck is done but the engine light is on as well as some other dash lights. They asked me if the truck has been deleted, I replied yes it has, they said it must be the reason why the lights are all on after doing a computer update. I told them it wasn't there for anything with the computer and should not have been touched, but I will try tuning the truck back to the normal deleted state. I show up to pick up the truck and the whole dash is lit up and no gauges working at all, but most importantly, it won't even turn over to attempt starting. I brought the key back in and said, this truck ran when I brought it in, and it doesn't now. They gave me the deer in the headlights look and I left. The next day I let them know that my customer needed her truck back or another diesel truck in a few days to work out of. They told me they don't work on deleted trucks, and I would need to have my truck towed out of their lot, or I could call the service manager. I called the manager and went back and forth with her accomplishing nothing. Next thing I know they call me about 3 hours later saying the truck is done and ready to be picked up. I was out of state at this time on a Friday, so I came to pick it up on Sunday with a spare key. The truck was unlocked with the door opened and the batteries completely dead. I had to run all the way home and grab jumper cables and batteries just to get it going. The truck does run again and drives straight, my customer happy to have her truck, but frustrated with them, as am I, But Seriously What a Pain!! I have been working on vehicles for a very long time and this has to top a poor experience for me and unfortunately a dealer of all places. Makes me want to buy an alignment rack so it's one less thing I need to rely on someone else for.
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