44 New Jersey Genesis Service Centers

Excellent service, very professional and friendly. - santanahhg

Excellent service, very professional and friendly. Make you feel at home. Highly recommended. Type of great employees

An absolutely awful experience. After being quoted what... - j878

An absolutely awful experience. After being quoted what the repairs would cost and the amount of time it would take to complete them, they went 3 weeks and $1,000 over what was quoted. After I picked the car up it still wasn't fixed. They tried to force the wrong wiring in the repaired rear door causing the window not to work and the car unable to lock. The wheels were left not properly aligned causing the car to shake at speeds over 50mph. I ended up spending over another $1,000 at a place that actually knows what they are doing. While the car was there over 10 calls were left unreturned. You're better off taking your car literally any where else.

I was very pleased with my salesperson let me know... - horetagraham1967

I was very pleased with my salesperson let me know everything I need to know about the car and very nice person

Great people, horrible experience though. After... - JustAnotherBadExperience

Great people, horrible experience though. After negotiating and having a great time talking with the staff, everything went downhill.. the numbers we were promised were no where close to what our contract said. The poor finance guy was the last to meet us at 8pm after everyone else was done for the day but they had taken forever to complete our paperwork (we had sent in all our paperwork since 8am, prior to getting there). We finally get the agreement and the poor guy can’t explain anything because the sales ppl gave us all the wrong information and he was stuck giving us the bad news that the numbers promised were all BS because no one calculated anything correctly. At this point we had waited forever, and decided to take the car and take the higher monthly bill, as we were so done with our horrible experience. But it gets better.. After 4 and a half months, I am finally getting my registration and plates. How does no one have the answer as to why it hadn’t been processed? How come I had to call millions of times and keep getting the run around.

Fred O is so great. - GnG

Fred O is so great. From selling us the car to getting our plates. Best service! Will highly recommend!!!

Great customer service and environment. - Plaffranco

Great customer service and environment. Super helpful team and Sal was great as always. Love the car!!!

The Service Department at Genesis of Denville is the best - kathy

The Service Department at Genesis of Denville is the best in north Jersey thanks to their employees, in particular Courtney Best as my service adviser. After a perplexing oil leak and experience I called Genesis of Denville Service and Courtney Best. Courtney is knowledgeable, professional and treats the customer with respect. Her communication and follow up skills make it a pleasure to do business with Towne Genesis. The car was repaired honestly and fairly. The leak had to do with the oil filter. Courtney is an asset to the Genesis brand. Kathleen Donnelly

Wonderful service in buying new Genesis 2023 GV70. - jkyoung

Wonderful service in buying new Genesis 2023 GV70. Mr. T came with our plates and registration today. He really is service with a smile! He was so helpful with our tech questions. He quickly set up the remote for the garage and assured us if we needed any other assistance that he and other staff would be there for us. So nice to have great service especially when we are not that tech savvy! Thanks!

My experience with the dealership service department has - pasi

My experience with the dealership service department has gotten gradually better. The earlier problems I had were related to employee turnover and bad handling of calls to people no longer there. They seem to make great effort to keep the customers happy. For a luxury brand I would like to see a little more upgraded waiting areas

Needed an appointment as my Rear Seat was not returning - alanbones

Needed an appointment as my Rear Seat was not returning to normal position (and 1 grandchild has to sit there). It is Jan. 3rd today...They said EARLIEST APPT IS JULY!!! $65000 car and this is SERVICE??!! REALLY??!!