36 New Mexico Ford Service Centers

Power Ford in Albuquerque is the worst Ford dealership I - Dissatisfied customer

Power Ford in Albuquerque is the worst Ford dealership I have ever been to. The service department does not care about customer satisfaction. Robert Sneed President and Managing Partner of Power Ford dismissed my complaints about the terrible job their service department had done on my car. After keeping my car at the Power Ford Albuquerque service department for SIX MONTHS, my air conditioning did not work even though it was working perfectly when I left it six months earlier. Mr. Sneed refused to take responsibility. I DO NOT RECOMMEND POWER FORD. Their customer service is giving FORD MOTORS a bad name and reputation. ONE STAR OUT OF FIVE IS TOO MANY. I'm a retired high school teacher and I know when an F is warranted. Power Ford gets the worst possible grade in my book, an F.

Excellent service by a knowledgeable, professional and - Blimp60

Excellent service by a knowledgeable, professional and friendly staff. I was in for an oil change and tire rotation which was accomplished in a timely manner.

I have never had my car serviced by anyone except - jonesjudith44

I have never had my car serviced by anyone except Permian. I am happy with the timing of my service and the expedient time in getting the service performed.

I am very impressed with Rich Ford service department and - victorwhite624

I am very impressed with Rich Ford service department and dare I say the best that I have used. I would definitely say that my service advisor is top notch. Maria, kept me informed on everything that was going on with the warranty people and the process of getting my transmission replaced. I was afraid that it would take longer than expected. I would like to say that she is the best and I will continue having my vehicle serviced by Rich Ford and hopefully Maria will always be my service advisor.

Sorry to leave such a low review. - hsss-too

Sorry to leave such a low review. I called to make an appointment. I was told that I could bring it in without one as they take drive ins. I arrive to find 4 cars ahead of me and advised to come back in two hours. Upon arrival the service advisor says they are finishing up with a car and I was next..this was at 10:15 AM. I asked how long it would take and he stated about 1 hour so I waited in the lounge. I waited until 2:15 PM before he notified me it was complete. Did I mention that this is an oil change? When the service advisor made out the service order I asked for "full synthetic'' motor oil and he noted that. When I read the service completed I took note that they used "synthetic blend" motor oil. Lots of incompetence at Vision Ford in my opinion. 7 months ago the same Vision Ford left my air intake box open after inspecting my air filter recommending a change. I discovered it a few days later when I went to replace my filter. This place is sad.

Took my F150 in for a major recall. Robbie, Raul, and... - RLG

Took my F150 in for a major recall. Robbie, Raul, and Steve were awesome. I told them upfront I was going to review the work as last recall was a total disaster, they said Tommy is very particular about his work and not to worry. They were right, all was correct and looked great.

The day after buying my car, the windshield wiper water - Syd

The day after buying my car, the windshield wiper water was not working. I was told that was my problem. Very dissatisfied with this dealership. Very nice people until you sign the dotted line. Btw, I paid cash..

This was my first time going back to a dealership in a - Baca

This was my first time going back to a dealership in a long time and I was reminded why I don’t like dealerships. They take too long and charge too much. And they aren’t even friendly about it. No thank you.

They don’t pull the skid plates when doing oil changes - Mike

They don’t pull the skid plates when doing oil changes and make a mess. They charge a 10% shop supply on oil changes and lie to your face and say for make them charge it. They do a poor job inspecting tires, all four of my tires had a different PSI in them.

This dealership is a gem in the rough of other choices in - jon

This dealership is a gem in the rough of other choices in the area. Lots of options here since they have Hyundai, Honda, Mazda, and Ford/Lincoln.

Always quality service - STEPHEN BROWN

I took my son's car in for services. It had been sitting idle for over two years while he was going to school in Rome, Italy. They put on four new tires and changed the fluids for me as requested. Them Johnathan Sanchez told me he was going to give me free tire repair for the life of the tires and free tire rotations. Oh and then, they washed the car as well. Needless to say I will keep taking my cars to Corley Ford for all my services needs.

Emily was top-notch. - susanpool22

Emily was top-notch. Best trading experience that I have had. Will be a returning customer and I will recommend her to all my friends. Gold Star to Hamilton and all the staff.

So appreciate the help and courtesy we received - norcalgma

My husband and I were about 33 miles outside of Deming when our check engine light came on. We were trying to get back to Northern CA but didn't know if it was safe to drive our Ford Fiesta or not. We called the service department, and Jorge was so polite and helpful. He told us to come on in and they checked it out. Was not critical (light caused by catalytic converter), so we were back on the road in less than 30 minutes. What a relief! We'll take our car in to our dealership when we get back in town.

Upon pickup they tried to convince me an airbag and - MT

Upon pickup they tried to convince me an airbag and possible punctured fuel tank Factory recalls were "Courtesy Recalls." I asked for explanation which advisor told me they were only checked it I had experienced a problem with them. I said "I still don't understand. She told me that if I experienced a problem with either, they would look at them and only repair them once free and next time I would be responsible for full payment. Those two recalls were not corrected. Two other service advisors sat idly by not bothering to help the struggling advisor, nor, most importantly a customer. Mind numbingly inadequate unsafe training. I can't believe the liability and ignorance this dealership accepts from its employees.

OK! Well I was very pleased with Phil Long Raton until... - Gordon

OK! Well I was very pleased with Phil Long Raton until my 2018 Truck was out of Factory warranty. I purchased extended warranty directly from FORD protect for 60 months 60,000miles. Yet I still get emails every couple of weeks from Shawn Flynn, Chief Operating Officer, Phil Long Ford of Raton 1-844-578-1449 begging me to contact Phill Long Ford of Raton to buy extended warranty from them. I'v even sent a copy of my new warranty from Ford protect but Iguess Phil Long Ford of Raton don't give a rats xxx!! I shall never buy, service or obtain parts for my truck from Phil Long Ford ever again