83 New York BMW Service Centers

Service was good and timely , staff was friendly, car was - BH615

Service was good and timely , staff was friendly, car was clean and ready when promised

Customer service was the best I have experienced in my - markacastagna

Customer service was the best I have experienced in my 25+ years as a BMW owner. My advisor Ed W. took care of me step by step with speed and efficiency. He made sure I was completely comfortable with my experience. Service manager Xavier H. was the most knowledgeable BMW expert I have encountered at any dealership. My vehicle was serviced completely from top to bottom and all repairs/ service performed expeditiously. Overall 100% satisfaction and I will go nowhere else.

Everything was done efficiently and the staff was very - LINDAC.CHAMBERS

Everything was done efficiently and the staff was very friendly and helpful. It was a very pleasant experience to get my car serviced.

Very communicative, helpful and informative. - P.E.B.

Very communicative, helpful and informative. Thank you for guiding us through the process with ease Peter!

The service department is excellent and one of the main - andrewm.levy

The service department is excellent and one of the main reasons I select this dealership.

This service center does a great job of servicing my BMWs - ssqce

This service center does a great job of servicing my BMWs and the cars always come back cleaner than when I brought it in. Kurt the service writer is always excellent.

Kyle was helpful with my many questions about a continued - Cbathrick18

Kyle was helpful with my many questions about a continued service plan. I appreciate the waiting room and free coffee.

Craig was excellent, courteous and responsive, car - Gerrymeehan

Craig was excellent, courteous and responsive, car history was accessible and diagnostics comprehensive, thanks for the half tank of gas

Thanks to Sean Burton and John Warren for another - Murray E.

Thanks to Sean Burton and John Warren for another excellent service experience. Sean is friendly, knowledgeable and an excellent service advisor. He let me know all service options available, and kept me informed throughout the eight-day service period. John has worked on my 2014 435i for many years (since 4/17/2018) and has consistently performed outstanding work. Repairs needed are identified and expertly performed. My vehicle required many repairs during this service, some of which were probably quite challenging on a vehicle this age (the A/C condenser, radiator, front strut and rear shock absorber replacements). These are the reasons I travel 200 mi. from Boston to BMW of Westchester for service. The repair bill was quite expensive. I hope the investment will keep my 2014 435i on the road for many more years to come.

Stephan was terrific. - MARY.GRAY

Stephan was terrific. Made the whole process of needing service a very pleasant experience. He kept me updated on the service and was extremely helpful.

Had nothing but great experiences at the service - Jermaine

Had nothing but great experiences at the service department. Everyone is so attentive to your needs . My advisor Bin Chen went above and beyond to make sure that the issue with my vehicle was taken care of by my outside warranty company.He was in constant communication with me for every step of the way. I am fully satisfied with the results. I would recommend this dealership for their professionalism, quality of work and great customer service .

Great experience - CR

I arrived without an appointment after being sideswiped. Cara took care of me immediately, looked over the impacted area of my car and explained the work that was likely needed. Much to my surprise, she was able to take my car in right away and turned around body and mechanical work in the same day. I don't think it needs any more explanation that the facts, but I was blown away with the level of service and timeliness. I couldn't be happier with my experience with Cara!

Great experience with Alex Gilkis - leigh83

My wife and I bought our first BMW with Alex Gilkis. Alex walked us through all the nonsense of the care buying experience. We left with the car of our dreams. Thanks, Alex!

I purchased a used vehicle from Accurate Auto and Truck - skatehispeed

I purchased a used vehicle from Accurate Auto and Truck Repair and was very impressed with their professional service and unique approach to the selling process. 1. This dealership totally believes in low pressure sales. They allow you to take your time looking at a vehicle without any high pressure sales pitch. In event you would like assistance they are right there ready to address any questions or concerns. I found this to be a relief because in the past, I would visit a dealership on a day they were closed (Sunday) in an effort to avoid the high pressure sales pitch. 2. For the first time ever (and I have owned a lot of cars), the dealer put the vehicle up on the lift and spent more than one hour going through everything with me. I couldn’t believe it especially in this day and age! This alone, set them apart from any other dealer from which I have purchased a vehicle. 3. After you purchase a vehicle, anything that may go wrong within a reasonable amount of time gets fixed at no charge. When you return for routine maintenance in the future or any type of repair, they are honest and straightforward from the get go and employ highly skilled mechanics. 4. They back their work with a guarantee and offer affordable auto repair. 5. As the saying goes, “If it sounds too good to be true...it probably is.” Well this is definitely NOT the case with this dealership. I sincerely they have the best sales and service in the Oneonta NY area bar none.

I simply asked for pictures of the truck, ZERO response! - Mustang

I simply asked for pictures of the truck, ZERO response! Don't waste your time with them.

Unfortunately this is my second time using their... - morethenwords88

Unfortunately this is my second time using their services. They are wonderful. They try and make a terrible situation into a better one as much as they can. They are helpful from the law aspect, to rental to loaner and of course their expertise - the car. Yes sometimes they are difficult to reach but it is worth the trade off in the end. I highly recommend them for their expertise as well as their personalities. A+ to Yossi and Zach and your staff.

Alex is awesome & so knowledgeable! - Romaneye15

Alex is awesome & so knowledgeable! Took both cars here & 😃 with the service! . A+ Will be back again.

Had the pleasure of being helped by Raul and Concert. - Sheanean

Had the pleasure of being helped by Raul and Concert. Raul was patient and listened to my concerns about my vehicle being serviced. Concert ensured I had a smooth transition into a loaner while my vehicle was being worked on. Great customer service from both. I will definitely return when service is required again on my X3.

Bring a gas can with you if you take a loaner! - Denis S

Bring a gas can with you if you take a loaner!!...Seriously! I had a loaner recently and filled it up before returning it at the gas station closest to the dealership from my home (3.8 miles away). I get a text the next day stating they charged my card on file for $2.45 as I did not return the car full and it took a 1/2 gallon. The loaner averaged almost 30mpg. I guarantee they didn't deduct the gas they spent test driving my vehicle or driving the loaner to the gas station on my dime. Disgusting and petty. Good Job losing a long time BMW enthusiast as a customer over $2.45. Shame on you.

Great service. - Muriqi

Great service. In and out process, very professional. Pat was great! My goto dealer for any service needs.

I brought my 09 328i in for some basic maintenance and - jordan3694

I brought my 09 328i in for some basic maintenance and inspection. When I got the vehicle back my left headlight was flooded with rain water. They told me it was my problem and quoted me a bill to repair the light. Albeit this happened about a year ago, it still irks me from time to time. I highly recommend Keeler BMW instead.

STAY AWAY. Distain for customers. Don't respond... - Robert

STAY AWAY. Distain for customers. Don't respond readily, or at all to phone calls; jack up labor times so as to gouge customers. Work that should be completed in two hours or less, takes two weeks. They take no pride in their work. Fail to resolve problems. I have never met an organization that shows such a lack of competence, lack of integrity, and criminal gouging of customers.

Great experience. - nycusa1

Great experience. Super flexible, thorough, accommodating and friendly. Highly recommend. Dave, Kyle, Rob and Jesse are excellent.

Purchase - Chris

Start by saying I've bought many cars over the years im truly impressed with jason and how he brought his A game to the table truly the best car buying process I've had