New York Subaru Dealers

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Bill Kolb Jr. Ford/ Subaru - Rockland County, NY

On 8/27/2009 8:45:03 PM psychrn wrote:
To date. I am in the midst of a terrible experience that I am attempting to resolve. Purchased 2008 5 speed manual transmission Legacy with 20K on 08/25/09, brought back following day 08/26/09 r/t grinding and prominent vibrations ? r/t shifter. Service Adviser Mike Kerrigan informed me that it was r/t shifter bushings and I was told to return on 08/28 for repair, but also that technician checked it out and it was slightly improved. While driving car home, it was in no way improved. This type of issue made me uncomfortable since the car had only 20K and so I returned on 08/27 and attempted to implement the Bill Kolb Jr. (30) day satisfaction guarantee. I test drove (2) vehicles and after opting for the one of my choice, I learned that I would essentially have to pay what amounted to a $4,000 'restocking fee' since I was not entitled to purchase the replacement vehicle at the on lot listed price of $17.886, but the Kelly Blue Book price of $21,800. Nothing like 'good customer service.' In essence, a stranger walking onto their lot today would have the option to purchase the exact same vehicle for less money than a customer who attempted to do business with this outfit in good faith. I understand fully the fickle nature that some customers may exhibit when buying a pre-owned vehicle, however, I am attempting to make certain that I will be driving a car that can stay on the road. I am returning tomorrow to speak with Sales Mgr. Chris Ford in an attempt to appeal my case. Apparently, there was not a single individual accessible to make any such decision today. In the interim, I will have spent a significant part of (4) work days this week attempting to resolve this mess. In addition, I have contacted Megan of customer service at Subaru America at 800-782-2783 who has opened a case number on my complaint and has sounded quite helpful over the phone. Overall, this entire experience has left a sour taste in my mouth and left me to wonder about the integrity of this organization.

Bay Ridge Subaru - Brooklyln, NY

On 6/11/2009 3:26:29 PM nathanjien wrote:
The sales man is dishonest. He tried to add some hidden charges into the contract. I was glad that I discovered the errors and didn't sign the paper. As my bad experience with the salesman in the dealership, you should avoid going there unless you want to be cheated.