Wonderful people and great experience! - Dianne
Good experience! Salesman was very friendly and technical representative was very helpful in getting my Onstar Set up. The lady in the paperwork department was very efficient. All around, a pleasant experience!
excellent - Guytina Crudup
Service at Hendricks was absolutely amazing , all staff was friendly and I feel everyone we t above and beyond expertises
Thank you all again!!
Outstanding! - Tom 63
Having a Cadillac CTS previously, brought me back to Cadillac again. Justin Bass was my representative. He did an Excellent job, as he was not pushy yet knew his business! My experience was easy, considering this is always a nerve wracking endeavor. The service I received at Rippy was outstanding!! I was very pleased.
Great Salesman! - Why do I need to create an account!
We worked with Jeremy Wilson. He worked hard to find the perfect truck for us. He pulled on from the back lot that was just what we wanted!
Suburban Purchase - Cpr2
Our salesperson was very thorough and knowledgable.
The price negotiation process could have been shorter.
We are very happy with our new Suburban. It is the second one we have purchased from Van York.
Excellent Staff and Service - JHope60
I am absolutely blown away by my experience at Charles Boyd of Henderson. I shopped around at several other local dealers and always felt rushed, overwhelmed or extremely disappointed in the customer service experience I received. On a whim, I decided to stop by Charles Boyd and I am certainly glad I did. George Flowers was attentive and understanding as to what I was looking for in a vehicle. Mr. Flowers is a knowledgeable young man when it comes to the vehicles on the lot and the Cruze I purchased was just the second car Mr. Flowers showed me. The manager, Bobby Orr, was a pleasure to work with and helped me get my monthly payments where "I" wanted them. I honestly felt at ease negotiating with Mr. Orr. I was introduced to Tony Crabtree, in the service department, before I left in my new Cruze. I won't take my car anywhere else to have it serviced and Charles Boyd of Henderson has a new customer for life.
Treated like family - clay, helen1
I was looking for a used vehicle in my price range. I needed one that I could get in and out of easily due to arthritis. Bobby was great from the start. Very friendly, non-pressuring kinda guy. He allowed me to look, take my time, and answered all my questions. He showed me my options with the guidelines that I gave him and he did not pressure me toward the most expensive. He made me feel comfortable and at ease.
Good Service - Bill753
I recently had to take my car in for repairs and received excellent, friendly, helpful, and courteous service. The whole service team is excellent. I also received a very nice Thank You! email from them.
Home town Service with a smile - Chevy chaser
My wife and I where in need of a new vehicle I drove a Chevy Malibu for 10 years and had 240 k on it and was still going strong But wanted a new car. Bob Kruger from Ben Mynatt Chevrolet showed us the new Chevy Malibu and my wife fell in love with it. We where on a budget and needed to stick with in that not only did they get us the vehicle this was the best and easiest sale ever in and out in 2 hours
The BEST! - Cori Glover
Biggs service is incredible! Best dealership EVER! They offered me a loaner vehicle and had fruit and coffee in the lounge. The service was quick and they even washed my car.
The Best Car Buying Experience Ever! - C Muscle
What a pleasure, in this day and age, to find a dealership that answers it's phones, in person and they're friendly, professional, knowledgeable, and most important honest.
Troy Clark must be very proud of all his staff. I had the pleasure of working with three very lovely people, Kaye Lee, Larry Pickard, and Billy Clark. The deal itself was seamless from first phone call to delivery of my car.
My son and one of my employees also purchased a car from Clark Cadillac/Chevolet and had the same wonderful experience that I did.
I cannot say enough to anyone looking to buy a car except to say GO TO CLARK!
Cadillac 2014 CTS - happy nana
I purchased a new 2014 Cadillac CTS from Sale Auto Mall. They were very professional and very helpful with my new purchase and worked with me in every possible way to acquire my new vehicle.
Purchase of used 2008 GMC Canyon - Dakota's Nana
I recently purchased a 2008 GMC Canyon from Thompson Buick GMC Cadillac. Andy Curran the salesman and Tim Bus the finance officer were great. They made the usually stressful experience, of auto buying, a smooth enjoyable experience. I will be returning to purchase again and highly recommend this dealership, salesman and finance officer to anybody looking to purchase a vehicle.
A very happy new customer! - John 1935
Thanks a lot for your excellent and professional service. I will return soon. Paula
You made me feel at home, and I enjoyed my first visit at Wilkinson.
Had a great experience - 1babyboy
We weren't expecting to buy anything at the time we drove into gmc but as soon a we spoke to Mike and told him want we were looking for he took the time, even though it was late, to show us different vehicles and even sat down with us to compare vehicles. The next day we were driving away in a new vehicle. Honestly never met a sales man like him.
Excellent service! - Ehrgott1
Made the stress of car buying a breeze. Quick, efficient and thorough. Eryk was a dream to work with. I would recommend this dealership to anyone.
Stay away from service department!! - William
Purchased my vehicle new from Flow in Greensboro, NC. Shortly after purchase GM dropped the line of vehicle I purchased and I was informed I needed to take my vehicle to Flow in Winston Salem, NC to receive service. This is where problems start,,,
8/17/2016 Had my vehicle in for repairs. Had multiple fault codes flashing on dash display. Was informed that a speed sensor needed to be replaced. I approved repairs. Shortly afterwards service writer approached me again stating connector to speed sensor is also bad. More $$$$. After repairs completed and paid for, I am ready to leave. Pull vehicle onto street and much to my surprise I HAVE NO BRAKES. Also 4wd locker starts jumping in and out. Had to pull into oncoming lane of traffic to avoid hitting vehicle in front of me. Report to GM through website.
12/2015 Took vehicle in for oil change, tire rotation and NC State Inspection. During this visit I am informed by service writer that my automatic transmission cooler lines are leaking. When I question where the leak is located service writers attitude changes from friendly to hostile. Buy the way here it is ten (10) months later and I'm still looking for a leak. Reported to GM through website.
GM Recall # N150042 HVAC connector wire failure. They were burning at the wire to board connection. Car could catch fire with it. Mine went out prior to GM issuing the recall, and i went to Flow and purchased part and replaced. ( I was a certified auto tech at a dealership in Greensboro, NC during the 80's) Once GM issued the recall for the part I went to Flow with old part, receipt from purchase, and GM's recall notice. Flow refused to refund the price of the recalled part. Again reported this to GM through GM's website.
On all of the above issues if it was a service problem the service writers never generated a new work order. This is a common practice to cover mistakes the dealer may make. No ticket no proof is the way they look at it. Also for each complaint I made to GM through their website I received a call from a GM call center representative and also from someone with Flow Auto. Often during the calls from Flow Auto the representative would attempt to start a argument deigning any blame.
Also most of my work performed at Flow was done on a customer waiting basis. During these visits just about every customer that had a vehicle in for service was approached by a service writer trying to up-sell services they deemed needed to be preformed.
While most reviews here tell of a wonderful experience when buying a automobile from Flow, remember there is something to be said for SERVICE AFTER THE SELL. I myself will never step foot on another dealership lot that has the Flow name over it. They have too many dealerships associated with different brands and manufactures.
Do yourself a favor and spend you money somewhere else.
I HAD A GREAT EXPERIENCE! - Larry Deans
I had fantastic experience at dealership.The sales person Eric Herring was was very detailed
In explaining and demonstrating different options on vehicle. He was very kind and thoughtful.
Visit to dealer to research a new Cadillac ATS - andymick
I visited the dealer in order to see and research a new ATS. I met with Michael E. I think the dealership had a good selection of ATS/CTS/XTS/Escalades to view colors/options/etc. The team on site was friendly, courteous and patient with all my questions. I was looking for a Cadillac with specific options and was originally told they had cars on the lot with my required features; they quickly realized that they did not have the right features and offered to help me locate a vehicle, etc. I decided to buy a different vehicle but you should stop by and talk to these guys if you're in the market for a lux vehicle.
Service department is a joke - Matthew Prine
I am from Louisiana but am working here close to Lumberton, NC. Two days after I got here my truck would not start. After checking everything I was knowledgeable of I decided to have it towed to this dealership. Since then I have had multiple people who live here tell me I should not have taken my truck there. Now 7 weeks later of which I've had to take my truck back 2 more times and after the second time they still have not repaired it. This is week 4 that they have had my truck consistently. Altogether they have had it for 6 weeks. They've replaced multiple parts and still have not found the problem. They have never offered me a loaner vehicle up until today. Since then I have been paying $200 a week for a rental.
The service manager had the audacity to tell me that when I got my truck back if it messed up again to call them instead of a tow truck because it was costing them too much to keep having it towed. Total of $200 they've payed for towing. I contacted GM corporate and they called me today saying the dealership has knocked off a large chunk of what they are going to charge me. Now I only owe them $500. Plus they were supposed to give me a loaner vehicle today. After 6 weeks of them having my truck. They told me yesterday that they found if the brake switch was causing a diagnostic code my truck would crank but if it wasn't it would not. I told them twice that the brake switch needed to be replaced the first time I took it to them and the second time. It doesn't take 10 minutes to change it. They still haven't changed it to see if it could be causing a problem. Their excuse today was they had a major strive to do for some people who were traveling and they needed to get back on the road. Called them back and I was told the tech still had not changed out the switch because he was working on the other people's car and they had blown their transmission. So after all of the BS I've dealt with and them having my truck for 6 weeks altogether, me paying $800 for a rental, they couldn't spare 10 minutes to change althea brake switch.
This is by far the worst I've ever been treated by any business much less a Chevrolet Dealership in my life. I've owned 8 GM vehicles and my family has owned even more. This service department is a joke and in my honest opinion the whole dealership should be shutdown. They are a insult to General Motors and should not be allowed to operate.
Poor Service - Jerry1
After waiting hours for a status update on my vehicle , I requested my keys and paperwork as nothing had been completed! We were then informed our tire couldn't be repaired and they didn't have a tire in to fit our 2016 Yukon after waiting from 11 am passed 1:30 pm!😠 We drove 45 minutes to the dealership where we purchased our vehicle, needless to say we had our tire REPLACED, an oil change and our NC state inspection within an hour and a half!😀 The service department here was in disbelief that this had happened to us and advised us it shouldn't have been no more than a 10- 15 minutes to determine that they actually didn't have a tire to fit our SUV, and then stated as long as we waited someone could have drove a tire to their dealership!
The Ross Family
Caddallic of fayetteville is an excellent dealership - Bobby SRX
Caddallic of Fayetteville has helped me any time I've had problems with my vehicle . The service department is excellent ; all work performed was done right the first time. The managers and their team are always friendly and courteous
Will never buy another car from Deacon jones ever again - Jurolia
Jessica was great and came in on her day off but this issue took too long to resolve. I was lied to and not taken care of as a customer I will not return to any Deacon Jones ever. I have a brand new 2015 Chevy Tahoe and it has been broken since they tried to put tow hooks on the truck. They weaseled me out of $1000 and so much more. No faith in the m and horrible customer service. RIP Deacon Jone because they are running your business in the ground.
Coincidence? - Bryan S
I recently purchased a used truck from Cadillac of South Charlotte. Sure, the staff are very friendly and accommodating - all car salesmen are. After purchasing the vehicle with zero negotiation offered (apparently it's their 'policy'), I drove my truck off the lot. A few miles down the road the front headlight FALLS OUT and slams against my hood. I pull over on the interstate, remove it and go back to the dealership. They were accommodating but merely glued the headlight back in, leaving the actual repair to me later when I have to change the headlight. FOUR DAYS after driving my truck off the lot I get a check engine light. MAP Sensor is faulty and random misfires in the spark plugs. $300 fix within four days of having the vehicle. Called Cadillac of South Charlotte and, you guessed it, they told me "the light wasn't on here." It's easy to reset the computer and have the light come on later, which is what myself and my mechanic believe happened. It's too soon after purchase for it to be a coincidence. Now I know why they wouldn't do a 30 day warranty. Also took three days and six calls from me for them to even answer my phone call about it. Friendly guys at this place, but clearly peddling used cars that will fall apart once off the lot. Not impressed.
A irresponsible dealer only to get your money - felixlee
Purchased a used 2011 Ford Explorer from this dealer which is the worst car buying experience I ever had. Found rear brake pads completely worn out after drove back home. Then the battery died that night when I played with the radio. It is only a start. Got the brake pads and battery fixed then found the GPS is not functioning. Took this car to local Ford dealer to get the GPS fixed found all recalls of this car is still not fixed. In addition, the dealer also found the master cylinder and brake booster problems. To fix the master cylinder and booster would cost more than $900. I realized Boyd sold me a Lemon. I called Boyd and talked to Derik who is seemed like their used car sales supervisor. He at beginning sounded understandable and promised me to talk to the owner to see maybe they can help me somehow. Later on I knew this is a lie. Derik didn’t ever answer my calls and reply my message. Now, after I paid the full price of this car, I have to spend another $150 for replacing brake pad, $120 for replacing battery and $930 to fix the master cylinder and brake booster. This is another $1200 I have to pay right after I drove back the car from Boyd. This is not done. New issue arose when I went to DMV to get the car title transferred. On one section requires Buyer Signature is not signed and I have to send the title back to Boyd again to have them signed which will waste me another week and my temporary license is about to expired. Please be aware of this dealer! They are extremely unprofessional and irresponsible. They would let their customer drove away a car with completely worn out rear brake.
I will first never purchase another Ford’s car. I will also try my best to share my car buying experience from Boyd to as much people as I can.
Treated unfairly and buyer beware!!!! - Red Flag
Bought used Altima 2014 in August 2016 at their Mazda dealership. Car was dirty and not detailed even when dealership knew we were coming 1.5 hrs away. The car looked like they never washed it for the 65 days it was on their lot (red flag #1). From what i could see the car had potential for buying so we went for a test drive. The test drive went well and as we returned the dealership said they would detail car since we were interested (red flag #2). Yes we were interested and spent an hour negotiated with used car sales manager, filling out paperwork and financing. When thinking this was a fair deal buyer beware they don't tell you everything that should of been discussed up front before the purchase. Under that dirty mess that hadn't been cleaned before we purchased was a very scratched up front hood. You couldn't see this when it was dirty and when we had signed all the paperwork, done deal we drove the car home. Three days later I washed and waxed the car and then noticed how badly the scratches were.
I emailed sales rep with pictures of scratches on the hood and told him to call and we would discuss next step. Needless to say no return phone call that day or two days after that. I again called dealership and they apologized for not returning call. The sales rep stated he would have to talk to sales manager and they would discuss issue. The sales manager did call 30 mins later and said we should of noticed the scratches on the front hood. I told him they should of pointed out that issue after the detailing/cleaning when we couldn't see the scratches. He defended the dealership saying they would have never put a car on the lot like that. I asked him if he'd seen the car scratches and he said no but his body work people do and wouldn't have missed something like that. The sales manager offer his body work guy to buff out scratches for my cost. I told him these scratches aren't blemishes they are scratches buffing won't take care of.
Bottom line, the sales manager said they had already lost money on the sale of this car and he couldn't help and wouldn't help any more. Oh Yea what they say:
Thank you for visiting Brown and Wood in Greenville. We proudly serve North Carolina Mazda customers with the best selection of new and used cars, trucks, and SUVs. Whether you're casually browsing or seriously shopping, our Greenville Mazda dealership can help you find the right car for your needs and budget. At Brown and Wood, we proudly adhere to the highest standards in customer care and quality when you're looking for a Greenville Mazda authority. Whether you are coming to us to buy a vehicle or for regular maintenance, our friendly sales staff and knowledgeable service technicians will make sure you are in good hands when you're looking for a Wilson Mazda source. Check out your North Carolina Mazda dealer today
Don't get taken like I did. Go to another more up front and trustworthy dealership.
Service dept. rude - salcuta88
I took my car in for a repair, and they kept calling and telling me that they need another hour and another to find the problem. Once they said they (found) the problem, they wanted to charge me $2000 to fix it. When I was asking what they found and what the problem is, the service guy said that he doesn't have time to explain to me what's going on in there. He asked if I want it fixed or not....he was plainly rude and unhelpful.
I recently purchased a used 07 Chevrolet Silverado Z71... - cartirenut
I recently purchased a used 07 Chevrolet Silverado Z71 from Bill Black Chevrolet in Greensboro N.C. and could not have asked for a better experience from a car dealer and the sales staff. I have worked in the automotive field managing a small mechanic shop in Chapel Hill and now manage a large corporate owned tractor trailer repair shop that believes in customer service being a must no matter how difficult the customer can be. I was told by the last dealer new car salesman in Durham when we purchased my wife's 08 Equinox that I was a salesman's nightmare because I know from being in the automotive field what can happen at some bad dealers that try to take advantage of people. So I go in ready to argue and not settle for nothing less than what I want which can be rough on salesmen. This time was no different but Alfred listened and worked with me to get me the price I wanted even though I was told by a family member that owns a used car dealership that I would not get the price I wanted for an 07 model with 85k miles and would end up getting overcharged because trucks are going higher at auctions and which is the reason they did not have any similar trucks. I showed up an hour before closing and after test driving the truck decided to do the paperwork which ended up resulting in Alfred having to stay almost an hour after they closed waiting on me to get the bank and insurance to get everything straight. At no time did I get the feeling that Alfred had something better to do or that he wanted to leave even though he could have easily asked me to come back the next day to do the paperwork. I also was very impressed with Jeff Davis the used vehicle sales manager that only meeting him one time that night and talking briefly with him that when I returned the next day to have my truck detailed (which it was spotless but Alfred wanted it perfect where it had sprinkled rain) I walked through the showroom and Jeff called out my name and came to speak to me to thank me for the purchase. For a busy man as I am sure he is he remembered my name which spoke volumes to me because I felt bad I couldn't remember his and I am usually good with names but only briefly meeting him and the excitement of getting the truck slipped my memory. If anyone reading this is looking for a used car or truck call Alfred Clark and Jeff Davis at Bill Black Chevrolet, you will be as pleased as I was and will not regret the experience and may be compelled to write a review praising them since GREAT service rarely gets recognized that people only want to review someone if it results in complaining or bashing someone's business. Hopefully Alfred and Jeff see this - THANKS FOR THE GREAT SERVICE GUYS!!!! Jason M.