Outstanding Customer Satisfaction - Jim B
Since 2011 my family and I have purchased 6 new or CPO vehicles from Everett Chevy/GMC, ALL from
their internet sales dept. I simply Call Dave Everett, tell him the vehicle I interested in and he does the rest. If he doesn't have it in stock he finds it fast. Twice he delivered the cars to our home the other 4 were at the dealership. Primarily to get educated on the new features of the vehicle.
Conrad Smith and Cory Brown assisted in the car buying process, from product education to the paperwork completion. ALL 3 did and outstanding job in making this a seamless buying experience!
I highly recommend Everett Chevy/Gmc, I wouldn't go anywhere else.
New car purchase - Encore2016
1. The service department is super great
2. The new car salesman(Andrew Morse), was very polite, very knowledgeable, very friendly, and very helpful.
3. Very nice and clean facility.
Excellent Customer Service! - MaggieC
We bought a Cadillac last week, and were impressed by their excellent customer service. We highly recommend this dealership, they are clearly committed to excellence.
Excellent Service - lthmgh
We had a wonderful experience purchasing our new car from Kenny Vaughn. He was wonderful as was everyone else at the dealership! They all made this easy for us and an enjoyable experience. We absolutely love our new Yukon! Thank you Kenny and everyone else for all of your assistance!
David Duncan is the Corvette expert. - Vette
I drive past 2 Chevrolet dealers for service on my 2015 Corvette. David Duncan at McKenney is the only person I trust to work on my car!
Great!! - JR
I recently purchased a 2014 Ford Fusion, The customer service as well as the price was superb. I had looked online and the same car was higher at every other dealership. They worked with me, as I had a few issues, but I really wanted the car. Norma went with me on a test drive and Charles worked with me and I got the car without busting my budget and did not have to stay there all day. I really enjoy my car!!! In need of a vehicle, go see them, you will be glad you did !!!.
helpful and friendly - jeff
Tyrone was very helpful and friendly during the whole process. He took time with me on his day off, personalized my new Chevy before I left.
Excellent experience with Sale/Financial Associate! - Poochie 99
I'm very pleased Customer (CarolynDunston)on my purchase , I want to Thank you for having a employer like Keith Brown on site very professional young man , this were my 3rd car purchasing there @ Team Chevrolet.and the Best experience because I wasn't going to buy a new car only visiting the Service Dept. His sales skills is out of this world,but what impressed me the most is how quickly he handled the financial part.He deserves a Gold Star! THANKS VERY MUCH FOR THE BEST!
Home town Service with a smile - Chevy chaser
My wife and I where in need of a new vehicle I drove a Chevy Malibu for 10 years and had 240 k on it and was still going strong But wanted a new car. Bob Kruger from Ben Mynatt Chevrolet showed us the new Chevy Malibu and my wife fell in love with it. We where on a budget and needed to stick with in that not only did they get us the vehicle this was the best and easiest sale ever in and out in 2 hours
The Best Car Buying Experience Ever! - C Muscle
What a pleasure, in this day and age, to find a dealership that answers it's phones, in person and they're friendly, professional, knowledgeable, and most important honest.
Troy Clark must be very proud of all his staff. I had the pleasure of working with three very lovely people, Kaye Lee, Larry Pickard, and Billy Clark. The deal itself was seamless from first phone call to delivery of my car.
My son and one of my employees also purchased a car from Clark Cadillac/Chevolet and had the same wonderful experience that I did.
I cannot say enough to anyone looking to buy a car except to say GO TO CLARK!
AWESOME! Great service and sales experience!! - Peter
Louis Nucci and John Franklin picked up and delivered my Buick Encore. I would never consider buying or servicing my Buick Encore anywhere else. They are wonderful!
Cadillac 2014 CTS - happy nana
I purchased a new 2014 Cadillac CTS from Sale Auto Mall. They were very professional and very helpful with my new purchase and worked with me in every possible way to acquire my new vehicle.
Purchase of used 2008 GMC Canyon - Dakota's Nana
I recently purchased a 2008 GMC Canyon from Thompson Buick GMC Cadillac. Andy Curran the salesman and Tim Bus the finance officer were great. They made the usually stressful experience, of auto buying, a smooth enjoyable experience. I will be returning to purchase again and highly recommend this dealership, salesman and finance officer to anybody looking to purchase a vehicle.
A very happy new customer! - John 1935
Thanks a lot for your excellent and professional service. I will return soon. Paula
You made me feel at home, and I enjoyed my first visit at Wilkinson.
Excellent service! - Ehrgott1
Made the stress of car buying a breeze. Quick, efficient and thorough. Eryk was a dream to work with. I would recommend this dealership to anyone.
Rude, Incompetent and unprofessional - VIP
They have very unprofessional behaviors, incompetent , unpleasant staff, and the service department does not have a clue on what they are doing! Never use their Services.
Visit to dealer to research a new Cadillac ATS - andymick
I visited the dealer in order to see and research a new ATS. I met with Michael E. I think the dealership had a good selection of ATS/CTS/XTS/Escalades to view colors/options/etc. The team on site was friendly, courteous and patient with all my questions. I was looking for a Cadillac with specific options and was originally told they had cars on the lot with my required features; they quickly realized that they did not have the right features and offered to help me locate a vehicle, etc. I decided to buy a different vehicle but you should stop by and talk to these guys if you're in the market for a lux vehicle.
Classic Bait and Switch Question everything!! - Craftmaster
Saw an ad they had on Carfax. We live 1 1/2 hours away so we called first to make sure the car was available. When we arrived they wanted to collect every bit of information about us short of a pint of blood. After politely explaining that we would only give them that info after determining whether to do business with them they get this bewildered and confused look on their faces as the used car manager yells across the sales floor that the car was not available because it was in "service" to replace the drive shaft. If the car was having that serious of mechanical issues why was it being advertised and why were we told it was available for sale on the phone. They were however eager to show us other cars they had available. Classic "Bait and Switch". With these tactics I would really question the validity of their positive reviews.
Worst Ever - loganthomas51
Worst experience I have ever had with any company. The dealership called me 3 times during the week to setup and confirm a Saturday appointment. They also emailed me twice. I confirmed via text with Melinda the day before the appointment as well. I drive over an hour at 9am Saturday morning. When I walk in the office I tell the gentleman I was there to test drive the Black 2010 Tahoe. He responds that he sold it the previous day. After telling him that it would have been nice to have been notified before my 2 hour round trip. He then said well what can i do I sold it at 7pm last night, I then mentioned the numerous calls confirming the appointment and stated that canceling it should have been dealt with the same intensity. He then said well Melinda was suppose to call everyone; which this statement did not make any sense if he sold it at 7pm (the time his lot closes on Friday nights) and I was there at opening. He then began to just blame Melinda. He then asked if I wanted to see another Tahoe, which was the same price and had 68,000 more mile on it. I declined and left. He never apologized he just past blame. I then text Melinda with no response of course. I finally was contacted by the sales manager at their main lot after responding to an automated email, the first person to apologize and acknowledge the issues. The car was finally removed a week after they supposedly sold it, I question whether they ever had it to start with, it was $3K off the KBB value and they have two others on the same lot with 68k plus miles for the same price. I believe they just had it to get people on the lot....... 2 Hours of driving wasted.
Caddallic of fayetteville is an excellent dealership - Bobby SRX
Caddallic of Fayetteville has helped me any time I've had problems with my vehicle . The service department is excellent ; all work performed was done right the first time. The managers and their team are always friendly and courteous
Regular Service Visit - Pete211
I was pleased with my last service visit to Marine Chevrolet/Cadilac. The technician was efficient and only worked on what was necessary in a prompt and courteous fashion.
A irresponsible dealer only to get your money - felixlee
Purchased a used 2011 Ford Explorer from this dealer which is the worst car buying experience I ever had. Found rear brake pads completely worn out after drove back home. Then the battery died that night when I played with the radio. It is only a start. Got the brake pads and battery fixed then found the GPS is not functioning. Took this car to local Ford dealer to get the GPS fixed found all recalls of this car is still not fixed. In addition, the dealer also found the master cylinder and brake booster problems. To fix the master cylinder and booster would cost more than $900. I realized Boyd sold me a Lemon. I called Boyd and talked to Derik who is seemed like their used car sales supervisor. He at beginning sounded understandable and promised me to talk to the owner to see maybe they can help me somehow. Later on I knew this is a lie. Derik didn’t ever answer my calls and reply my message. Now, after I paid the full price of this car, I have to spend another $150 for replacing brake pad, $120 for replacing battery and $930 to fix the master cylinder and brake booster. This is another $1200 I have to pay right after I drove back the car from Boyd. This is not done. New issue arose when I went to DMV to get the car title transferred. On one section requires Buyer Signature is not signed and I have to send the title back to Boyd again to have them signed which will waste me another week and my temporary license is about to expired. Please be aware of this dealer! They are extremely unprofessional and irresponsible. They would let their customer drove away a car with completely worn out rear brake.
I will first never purchase another Ford’s car. I will also try my best to share my car buying experience from Boyd to as much people as I can.
Service dept. rude - salcuta88
I took my car in for a repair, and they kept calling and telling me that they need another hour and another to find the problem. Once they said they (found) the problem, they wanted to charge me $2000 to fix it. When I was asking what they found and what the problem is, the service guy said that he doesn't have time to explain to me what's going on in there. He asked if I want it fixed or not....he was plainly rude and unhelpful.
I recently purchased a used 07 Chevrolet Silverado Z71... - cartirenut
I recently purchased a used 07 Chevrolet Silverado Z71 from Bill Black Chevrolet in Greensboro N.C. and could not have asked for a better experience from a car dealer and the sales staff. I have worked in the automotive field managing a small mechanic shop in Chapel Hill and now manage a large corporate owned tractor trailer repair shop that believes in customer service being a must no matter how difficult the customer can be. I was told by the last dealer new car salesman in Durham when we purchased my wife's 08 Equinox that I was a salesman's nightmare because I know from being in the automotive field what can happen at some bad dealers that try to take advantage of people. So I go in ready to argue and not settle for nothing less than what I want which can be rough on salesmen. This time was no different but Alfred listened and worked with me to get me the price I wanted even though I was told by a family member that owns a used car dealership that I would not get the price I wanted for an 07 model with 85k miles and would end up getting overcharged because trucks are going higher at auctions and which is the reason they did not have any similar trucks. I showed up an hour before closing and after test driving the truck decided to do the paperwork which ended up resulting in Alfred having to stay almost an hour after they closed waiting on me to get the bank and insurance to get everything straight. At no time did I get the feeling that Alfred had something better to do or that he wanted to leave even though he could have easily asked me to come back the next day to do the paperwork. I also was very impressed with Jeff Davis the used vehicle sales manager that only meeting him one time that night and talking briefly with him that when I returned the next day to have my truck detailed (which it was spotless but Alfred wanted it perfect where it had sprinkled rain) I walked through the showroom and Jeff called out my name and came to speak to me to thank me for the purchase. For a busy man as I am sure he is he remembered my name which spoke volumes to me because I felt bad I couldn't remember his and I am usually good with names but only briefly meeting him and the excitement of getting the truck slipped my memory. If anyone reading this is looking for a used car or truck call Alfred Clark and Jeff Davis at Bill Black Chevrolet, you will be as pleased as I was and will not regret the experience and may be compelled to write a review praising them since GREAT service rarely gets recognized that people only want to review someone if it results in complaining or bashing someone's business. Hopefully Alfred and Jeff see this - THANKS FOR THE GREAT SERVICE GUYS!!!! Jason M.
Have a long term relationship with this dealership, and... - kylam0m
Have a long term relationship with this dealership, and bought 2 new Cadillacs over the past 10 days. My experience was extremely positive and I always feel comfortable here whether for service or purchasing a new auto.
Great experience overall! Calvin McNeil, was friendly,... - chandrambaby
Great experience overall! Calvin McNeil, was friendly, easy going courteous, good communicator, knowledgeable, low pressure & very professional, clearly a quality salesperson. i was very pleased he did exactly as promised. Generally a peaceful and pleasant purchase experience. I'll recommend others to use this dealership.