new car review - annas17
Working with Dennis is a joy; he is helpful, friendly, courteous, and knows his job. His integrity is his best asset. You can trust him to return your call and give you the best price available. If you need something, Dennis will do all possible to get it done.
I will continue to use Everett as long as people like Dennis and Tommy are there!
Great experience - DAR
My sales rep, Kyle Stephenson, was awesome. Andrew Morse also did a great job going over financing and warranty information. No sales pressure, they provided a great price and stellar customer oriented service.
2017 XT5 - Carlton 2017
Great experience in purchasing our 2017 XT5. Douglas Griffen was outstanding to deal with. Very knowledgeable and not overbearing I would highly recommend both Douglas and Rippy
Most pleasent buying experience in my life time of 66 years. - cad,ww123
I experienced extremely fair pricing, no hassle purchasing, professional and sincere courtesy by all dealership employees involved in my purchasing process of a used vehicle. I felt I was treated as if I were a family member. Everyone went out of there way to insure all of my questions were answered and I was kept informed each step of the way while purchasing the vehicle.
Overall great experience - JohnG08
I made my first ever car purchase through Team Chevrolet, I had a lengthy commute but to make everything easier for me the process was very quick and I was in and out so I could get back on the road in no time. They kept it low pressure and even added some extras to the deal we made which I loved. The staff there is superb, they help you with anything from syncing your phone to showing you where the best places for food our after your visit with them. It's hard to point out two individuals but I'd like to give a special thanks to Keith Brown and Kristin Dillard. They were great to deal with and made you feel at home not like your just buying a car, they made it fun and easy and stress free.
exellent, exellent nothing more to be said - marlies123
Because Mr. Larry
DAVIS DESERVES ALL THE CREDIT.
and so does Mr. Erik Rodriguez. Both were terrific people. Both knew there job very well
Corvette Service - Greydon Cruse
David Horne was helpful, pleasant, and professional. David Duncan also came out to speak to me about the Corvette. Both most appreciated. Seemed to care about me and my car.
The BEST! - Cori Glover
Biggs service is incredible! Best dealership EVER! They offered me a loaner vehicle and had fruit and coffee in the lounge. The service was quick and they even washed my car.
The Best Car Buying Experience Ever! - C Muscle
What a pleasure, in this day and age, to find a dealership that answers it's phones, in person and they're friendly, professional, knowledgeable, and most important honest.
Troy Clark must be very proud of all his staff. I had the pleasure of working with three very lovely people, Kaye Lee, Larry Pickard, and Billy Clark. The deal itself was seamless from first phone call to delivery of my car.
My son and one of my employees also purchased a car from Clark Cadillac/Chevolet and had the same wonderful experience that I did.
I cannot say enough to anyone looking to buy a car except to say GO TO CLARK!
Great Salesman! - Why do I need to create an account!
We worked with Jeremy Wilson. He worked hard to find the perfect truck for us. He pulled on from the back lot that was just what we wanted!
Cadillac 2014 CTS - happy nana
I purchased a new 2014 Cadillac CTS from Sale Auto Mall. They were very professional and very helpful with my new purchase and worked with me in every possible way to acquire my new vehicle.
Purchase of used 2008 GMC Canyon - Dakota's Nana
I recently purchased a 2008 GMC Canyon from Thompson Buick GMC Cadillac. Andy Curran the salesman and Tim Bus the finance officer were great. They made the usually stressful experience, of auto buying, a smooth enjoyable experience. I will be returning to purchase again and highly recommend this dealership, salesman and finance officer to anybody looking to purchase a vehicle.
A very happy new customer! - John 1935
Thanks a lot for your excellent and professional service. I will return soon. Paula
You made me feel at home, and I enjoyed my first visit at Wilkinson.
Had a great experience - 1babyboy
We weren't expecting to buy anything at the time we drove into gmc but as soon a we spoke to Mike and told him want we were looking for he took the time, even though it was late, to show us different vehicles and even sat down with us to compare vehicles. The next day we were driving away in a new vehicle. Honestly never met a sales man like him.
Smooth and unpressured - Branp82292
Thomas helped me out a lot wanted a specific vehicle didn't have it available but pointed me to one that was around my price range and worked out perfectly affordable and everything. A
Great Service as Always! - cadillacs&corvettes
Fast friendly service, service manager keeps you updated on the the repairs and wait times. Repair estimates are very accurate. Clean waiting, and retail area.
Best Dealership Around - Chevy25002016
They always get u in and out. And if its any other problems they will consult with u and fix. Me my self i do t want to deal with no one else.
Blessings from God - Lisa M. Hickman
Valerie Benton Smith exceeded expectations and I am completely satisfied! She goes the extra mile for you! I received everything that I asked for and then some.
EXTREMELY POOR GMC experience - sbsmithjax
My experience at Hendrick GMC Cary could not be worse, now OVER THREE SEPARATE VISITS. I have had my brand new (1500 miles) Sierra Denali truck in to get the 4wd serviced three times, and they have yet to fix it.
They want to tell me each time how they have fixed it, and spent a lot of time cleaning the vehicle and making me think they have done the job, but all I really need is the xxxx truck 4wd fixed so that I can drive it to work.
I have now told everyone in my local subdivision about the extremely poor experience with the GMC, and I will continue to spread the word as far as I can until you honor your agreement to sell me a 4wd truck. It is what I paid for and it can't be used in 4wd.
Very accommodating and attentive to our requirements - A happy customer
The entire team was courteous, informative and worked hard to earn our business. Dan was an awesome salesman, not pushy but very personable and listened to our situation and requirements. Eric worked diligently to meet every need and option that would have been a dealbreaker. CT ensured we received the best rates and deals. Parker did not let me leave without knowing how to operate every amenity. It has been a great experience!
Service department is a joke - Matthew Prine
I am from Louisiana but am working here close to Lumberton, NC. Two days after I got here my truck would not start. After checking everything I was knowledgeable of I decided to have it towed to this dealership. Since then I have had multiple people who live here tell me I should not have taken my truck there. Now 7 weeks later of which I've had to take my truck back 2 more times and after the second time they still have not repaired it. This is week 4 that they have had my truck consistently. Altogether they have had it for 6 weeks. They've replaced multiple parts and still have not found the problem. They have never offered me a loaner vehicle up until today. Since then I have been paying $200 a week for a rental.
The service manager had the audacity to tell me that when I got my truck back if it messed up again to call them instead of a tow truck because it was costing them too much to keep having it towed. Total of $200 they've payed for towing. I contacted GM corporate and they called me today saying the dealership has knocked off a large chunk of what they are going to charge me. Now I only owe them $500. Plus they were supposed to give me a loaner vehicle today. After 6 weeks of them having my truck. They told me yesterday that they found if the brake switch was causing a diagnostic code my truck would crank but if it wasn't it would not. I told them twice that the brake switch needed to be replaced the first time I took it to them and the second time. It doesn't take 10 minutes to change it. They still haven't changed it to see if it could be causing a problem. Their excuse today was they had a major strive to do for some people who were traveling and they needed to get back on the road. Called them back and I was told the tech still had not changed out the switch because he was working on the other people's car and they had blown their transmission. So after all of the BS I've dealt with and them having my truck for 6 weeks altogether, me paying $800 for a rental, they couldn't spare 10 minutes to change althea brake switch.
This is by far the worst I've ever been treated by any business much less a Chevrolet Dealership in my life. I've owned 8 GM vehicles and my family has owned even more. This service department is a joke and in my honest opinion the whole dealership should be shutdown. They are a insult to General Motors and should not be allowed to operate.
Caddallic of fayetteville is an excellent dealership - Bobby SRX
Caddallic of Fayetteville has helped me any time I've had problems with my vehicle . The service department is excellent ; all work performed was done right the first time. The managers and their team are always friendly and courteous
Worst experience ever - CTS-V
I brought my 2014 CTS-V which I had purchased from them in for service. I had it towed down because of a horrible squealing and shaking coming from the rear of the car. I got down there to pick up a loaner car while they looked at my car and noticed my car being pulled into the service area. After standing around awkwardly in the service area trying to figure out where I needed to go I finally asked the guy that drove my car in and he told me I needed to talk to Chris in a rude manner and walked away. Now I'm standing around awkwardly in the service area trying to figure out who Chris is. A guy named Al walked out of the service bay and I asked him where to go and he said follow me and walked in the office area and immediately got on the phone. So now I'm standing awkwardly in the office not knowing what to do. Finally the infamous Chris shows up and I tell him my name and my car and he immediately tells me it's my aftermarket exhaust causing the problem. I had to argue with him that it wasn't the exhaust and show him the video I took of the sounds it was making and he still stuck with the exhaust being the problem then he sent me to another service manager, I have no idea who he is because he never introduced himself. Here's the main issue I have, when I called and set up the service I told them that the shaking and squealing didn't start until 60-70mph. I get in the car to take the new guy for a ride and let him hear the sounds and I notice the odometer is only 1 mile more than when I had it towed. Somehow this service dept. was able to diagnosis my problem that only happens at 60-70 mph with out even driving it.
The new guy and I take the car down the road and sure enough 60 mph squealing and shaking starts and his first words are, "yea that's the exhaust". I would like someone to explain to me how an exhaust makes the same squealing sound a rock in your brake caliper sounds because that's the exact sound it makes. When we got back they pretty much just wrote me off and never offered to fix anything. He said they could readjust the exhaust and see if they fixed it but it wasn't under warranty, ok well if that is the problem you are so positive it is then fix it and give me an estimate of how much it's going to cost. None of that happened, I was never offered a solution other than take it home put the stock exhaust back on it and then bring it back so they can look at it. They are supposed to be mechanics which means they are supposed to fix the issue not assume what it is and tell the customer to get lost. I don't know if it's because I'm a female and they thought they could tell me some nonsense and I would believe it or what but my husband who is a mechanic was standing there telling them it's not the exhaust and this guy that probably never had grease on his hands a day in his life was telling him he was wrong. This was the worst customer service I have ever had, I left in tears because I was so upset. I bought a $50k car from these people and they treated me like I was a liar and a fraud. I even waited two days for roadside service to tow my car to their place because I had such a good experience with the sales team. I wanted to be loyal, I could have taken it to the closest Cadillac place in town to have them work on it and in hindsight I really wish I had. I will never go back to this place and they will never see a dime of my money again.
If you are female and go to the service dept. be weary and don't let them treat you like less than a person because they think they can spit out some information and have you believe it. The entire time I was there no one ever greeted me or asked me if they could help and that's basic customer service, if you hate your job as much as it seems maybe customer service isn't your forte.
P.S. I went home moved the exhaust around and put rubber hose on all the metal that could possibly touch metal and drove it to work this morning hearing the same noise.
False Advertisment!!!!! - roebuckb
Deacon Jones has a $5000 price match guarantee, that if you bring them a written offer from another dealer with the same vehicle and trim levels and options that they will match it or beat it. So I found one and I brought them a better offer from another dealer than what they were offering. The only difference was the other truck had more expensive mirrors on it than the one deacon jones had at there dealership. Same color, same truck, same trim level. So I asked the sales manager can they match or beat it and he said no its not the same truck because it has the extra mirrors on it. I said the mirrors are just and option, its the same truck with same trim level and color. He said he could not match it so I asked him about the $5000 they are supposed to give you if they cant match or beat the price. He said he couldn't do it so I said that you shouldn't advertise it if you can honor it. Then he told me that we have the right to refuse business to anyone. I said I bet you do when you have to pay out of your pocket. DONT TRUST THESE PEOPLE AT DEACON JONES DEALERSHIP IN SMITHFIELD. THEY ARE LIARS!!!!!!!!
I recently purchased a used 07 Chevrolet Silverado Z71... - cartirenut
I recently purchased a used 07 Chevrolet Silverado Z71 from Bill Black Chevrolet in Greensboro N.C. and could not have asked for a better experience from a car dealer and the sales staff. I have worked in the automotive field managing a small mechanic shop in Chapel Hill and now manage a large corporate owned tractor trailer repair shop that believes in customer service being a must no matter how difficult the customer can be. I was told by the last dealer new car salesman in Durham when we purchased my wife's 08 Equinox that I was a salesman's nightmare because I know from being in the automotive field what can happen at some bad dealers that try to take advantage of people. So I go in ready to argue and not settle for nothing less than what I want which can be rough on salesmen. This time was no different but Alfred listened and worked with me to get me the price I wanted even though I was told by a family member that owns a used car dealership that I would not get the price I wanted for an 07 model with 85k miles and would end up getting overcharged because trucks are going higher at auctions and which is the reason they did not have any similar trucks. I showed up an hour before closing and after test driving the truck decided to do the paperwork which ended up resulting in Alfred having to stay almost an hour after they closed waiting on me to get the bank and insurance to get everything straight. At no time did I get the feeling that Alfred had something better to do or that he wanted to leave even though he could have easily asked me to come back the next day to do the paperwork. I also was very impressed with Jeff Davis the used vehicle sales manager that only meeting him one time that night and talking briefly with him that when I returned the next day to have my truck detailed (which it was spotless but Alfred wanted it perfect where it had sprinkled rain) I walked through the showroom and Jeff called out my name and came to speak to me to thank me for the purchase. For a busy man as I am sure he is he remembered my name which spoke volumes to me because I felt bad I couldn't remember his and I am usually good with names but only briefly meeting him and the excitement of getting the truck slipped my memory. If anyone reading this is looking for a used car or truck call Alfred Clark and Jeff Davis at Bill Black Chevrolet, you will be as pleased as I was and will not regret the experience and may be compelled to write a review praising them since GREAT service rarely gets recognized that people only want to review someone if it results in complaining or bashing someone's business. Hopefully Alfred and Jeff see this - THANKS FOR THE GREAT SERVICE GUYS!!!! Jason M.
A irresponsible dealer only to get your money - felixlee
Purchased a used 2011 Ford Explorer from this dealer which is the worst car buying experience I ever had. Found rear brake pads completely worn out after drove back home. Then the battery died that night when I played with the radio. It is only a start. Got the brake pads and battery fixed then found the GPS is not functioning. Took this car to local Ford dealer to get the GPS fixed found all recalls of this car is still not fixed. In addition, the dealer also found the master cylinder and brake booster problems. To fix the master cylinder and booster would cost more than $900. I realized Boyd sold me a Lemon. I called Boyd and talked to Derik who is seemed like their used car sales supervisor. He at beginning sounded understandable and promised me to talk to the owner to see maybe they can help me somehow. Later on I knew this is a lie. Derik didn’t ever answer my calls and reply my message. Now, after I paid the full price of this car, I have to spend another $150 for replacing brake pad, $120 for replacing battery and $930 to fix the master cylinder and brake booster. This is another $1200 I have to pay right after I drove back the car from Boyd. This is not done. New issue arose when I went to DMV to get the car title transferred. On one section requires Buyer Signature is not signed and I have to send the title back to Boyd again to have them signed which will waste me another week and my temporary license is about to expired. Please be aware of this dealer! They are extremely unprofessional and irresponsible. They would let their customer drove away a car with completely worn out rear brake.
I will first never purchase another Ford’s car. I will also try my best to share my car buying experience from Boyd to as much people as I can.
Great experience overall! Calvin McNeil, was friendly,... - chandrambaby
Great experience overall! Calvin McNeil, was friendly, easy going courteous, good communicator, knowledgeable, low pressure & very professional, clearly a quality salesperson. i was very pleased he did exactly as promised. Generally a peaceful and pleasant purchase experience. I'll recommend others to use this dealership.