102 North Carolina Chevrolet Dealers

On 6/24/2023 I tendered a $500 deposit for a new vehicle - suziek155

On 6/24/2023 I tendered a $500 deposit for a new vehicle at Parks Chevrolet in Kernersville with the understanding that the vehicle was in transit and should be delivered sometime mid-July or early August. We agreed upon year, make, model and options and we were given a build sheet and VIN number along with the deposit receipt. Its now 8/18/2023 and there is still no vehicle in transit, and Ive since been told by the dealership that all of the documentation attached to the deposit agreement is irrelevant. I dont even see how the agreement is even enforceable at this point if we cant accept delivery of the agreed upon vehicle based on the documentation. They could deliver whatever they want and claim thats what we agreed to! At best this is a deceptive business practice. I feel that they merely wanted my check and have no intention of delivering anything until it benefits them at my expense. We've tried to get the dealership to provide a VIN number and we just keep getting the runaround. Other dealerships will refund deposits!! DO NOT DO BUSINESS WITH THIS DEN OF THIEVES!

took my vehicle in for a recall, and had some issue with - lennie382

took my vehicle in for a recall, and had some issue with a loud noise in my motor. The Service department stated that it lifter is bad. I was fine with service department wkn on my vehicle. They left it outside slammed against another vehicle which for a whole week with out being worked on. I had to call on several occasions to Modern Service dpt., and left several messages before I had to go down there to physical complain to the service representative and they complied with pulling my vehicle inside daily. My vehicle was finally completed in 18 days, and when I get it and drive it back down the highway I have a issue with my air conditioner which has nothing to do with what I brought my vehicle in for. They tell me that I have to leave it again w/out a ride home so I had to drive back to and hope and pray that I will have my vehicle back in a timely manner. Never dealt with this type of Poor service without assisting you possible loaner or transportation back to work/home. Every dealership I purchase my vehicle from they MADE sure that they accommodate with a loaner or transportation especially knowing it was they mistake why I had to leave it there again. I will Never bring my vehicle back to Modern Chevrolet once I get this issue resolve. It will go to Durham or Greensboro dealership from now on!!!

I have used this dealership multiple times to get my... - Ansh P

I have used this dealership multiple times to get my Chevy Camaro serviced and they have never disappointed me. They have nice advisors. Kenny goes above and beyond to help the customers.

Horrible service, a flat tired cause a part in the engine - Maocat0252@yahoo.com

Horrible service, a flat tired cause a part in the engine exhaust, which prevents pollutants from entering the air to return to the engine, after fixing the flat tie the flat tire light and the engine light remained on. After a service call was told this was no big deal and they needed to order the part, however during that time the engine failed, which cost 7000.00 dollars to get a new engine. Lair staff and horrible customer service except for the front desk lady , even after putting a new engine , the mechanics still ding fix the part that deals with the engine particulate because the engine light was still on and had to pay another 500.00 for that part, horrible dealership, service and vehicle, this is what I get for buying American M. Osborne

I was traveling from New Jersey to Fayetteville N.C. when... - hannacornelius

I was traveling from New Jersey to Fayetteville N.C. when my Yukon Denali would not start. I was towed to Don Bulluck chevrolet. Tracy and the service crew was outstanding,They had to order the part and helped me locate a rental,Within a couple of days I was on my way and made it home safely. I just want to say thank you for all of your help.

Everyone in the dealership is friendly. - swanner2240

Everyone in the dealership is friendly. They always are eager to help whether it is for service or to purchase a vehicle

I am traveling through Lumberton when my 2015 GMC would - Piperfrank1

I am traveling through Lumberton when my 2015 GMC would not start. I had it towed to the dealership and spoke with the Service Rider who told me he would get someone on it right away. I signed up for your text and now crickets! I am stuck in a strange place and no one can answer what is happening! NOT good customer service!!

Skip this dealership and go elsewhere in - Dave

Skip this dealership and go elsewhere in Asheville/Morganton/Rutherfordton/Burnsville areas. As an out of state customer, I was interested in a cash $75k+ purchase because the truck I wanted was in their inventory. The salesman was irritated that I had not read an email he sent with the final numbers on the evening that he emailed them to me. I told him that I reviewed them the next morning and had a couple of questions. I asked Mr. McNeely two questions about the accessories on the truck and whether the delivery fee could be waived. He immediately said, "you are just making this too hard and we either get this done today or we're going to have to move on." This was literally within three days of my first contact with the Sales Manager and my second conversation with McNeely. I was, and continue to be, dumbfounded. Business must be great for this dealership to treat a new customer this way that would have probably closed on the deal the next day and picked it up in the next few days (since they wouldn't waive the delivery fee). I live 200 miles away and work full time and have a family...not an unreasonable request. After thinking through it, my guess is another customer drove onto the lot and wanted the vehicle. Proves these folks (Sales and Management) have no integrity and are simply lazy. Please go elsewhere. Who knows what these people with no character will do to the next unsuspecting customer....just honest feedback folks!

Easy to schedule service. - joanna

Easy to schedule service. friendly, knowledgeable, convenient, quality work, trustworthy, Outstanding service department. Accommodating. Thank you!

Our Chevy truck had issues while it was in the New Bern - Larry Garrison

Our Chevy truck had issues while it was in the New Bern area. We are from VA They suggested a major engine repair which we authorized. Truck was returned to us in the time the service tech anticipated however it had a major oil leak and had to be returned the next day. Service Tech then suggested more expensive work saying the leak was not from their original repair only. I questioned them how this was possible since the truck came there leaking no oil. They sent me some crappy video showing me leak points that showed really nothing and being that I am in VA I could not see it in person so I took them at their word and authorized the repair. I drove 350 miles from Virginia to retrieve the truck a week later. Truck was still leaking oil the same even though the mechanic came out and said it was fine. Drove it a mile or two and oil was dripping like crazy. I left the truck at the dealer again and returned to VA. Came back a couple days later after they found the issue and fixed it .. a valve cover gasket damaged during the original repair. The issue all along was something they caused but they still think it is fair to charge me for the unneeded repair ($2600). Also cost me 1400 miles of driving trying to get the truck home. Absolute most incompetent repair facility I have encountered and I am 60 years old. Avoid them!

I had 84000 miles on my car and was having absolutely no - khuitt509

I had 84000 miles on my car and was having absolutely no problems with my transmission. Took it to Abernathy's had transmission flushed and a new filter installed. Now my transmission jerks hard into every gear. I paid them to ruin my transmission.

Had an appointment for 07:30 today and took my vehicle in - webeatthegeeks

Had an appointment for 07:30 today and took my vehicle in to have them repair a wheel stud, check/inspect breaks, and fix a VVT Camshaft solenoid sensor (extremely common problem with Colorado pickup trucks btw). None of the above, would I personally consider time consuming or extremely problematic. I was also introduced to their foreman and I had a very good conversation with him - speaking of how times had changed and how you couldn't really count on things anymore. I honestly (though in retrospect I now feel very gullible) felt I was in really capable hands so I returned home. Having received no word, I decided to call at 3pm. To my shock, they hadn't even seen the truck yet and I guess assumed it was okay to keep it indefinitely without notice or my approval. There was never any suggestion given that it would be kept for an indefinite duration of time whatsoever. After all, I had a locked-in appointment scheduled an again the issues could be resolved quite easily. I see that after all these years my complacency with Powers-Swain got the better of me. Today reminds me of 2 incidents 35 years prior in which my 1989 Z24 was brought in and it took them a week to diagnose and fix a catalytic converter??? And also another incident in which I had locked my keys in same car 7 miles down the road and they would not assist me. I ended up walking 14 miles grand total in 90+ degree heat because they would not give me a ride back. Later the next day, I reviewed my paperwork (as suspected) to find I had purchased a "roadside" policy which would not only cover costs of (locked keys, battery, flat tires, etc.) but required them to assist me if within x-amount of range of the dealership. Livid, I contacted owner Kyle Powers (owner) to voice my concerns that very next day. To my shock, he "was not familiar" with this policy whatsoever though his very salesmen were selling them. So I see after 35 years time this dealership has not improved regarding customer service whatsoever! I will not ever go back and I suggest the following: Always write down your mileage upon entering service of your vehicle wherever that may be. When my 1989 Z24 entered service (for catalytic converter replacement noted prior) it had almost a full tank. However when I finally received it 5 days later it was almost on empty. *I was told, "Well, sometimes the mechanics will go out for lunch". Also read your paperwork, especially in a military town. With our great servicemen coming and going (here today gone tomorrow), a lot of businesses have gotten used to taking advantage of them. Be certain to get everything in writing and likewise read everything! Don't be made a fool like I was! at Powers-Swain!

just bought a Corvette 4/1/21. The Troy store. Super... - golfcally2e

just bought a Corvette 4/1/21. The Troy store. Super honest and nice guys. Flew in from Ohio and they picked us up. Thanks

Talked with service manager about paint peeling off my... - Jeffrey Higel

Talked with service manager about paint peeling off my 2017 GMC truck, 8spd transmission shutter. Nothing covered by warranty. Rude with a attitude.no help

They had my car for three weeks now and I am very - Darlene Harris

They had my car for three weeks now and I am very disappointed. 😭😭😭 Whybis it taking so long to mix my car and it’s a Chevrolet.

Great staff and sales associates am looking forward to - PAULHAWK64

Great staff and sales associates am looking forward to looking and buying a car from them. Thank you

Best Car Buying Experience EVER - Bumblebee

Only dealership I really trust when it comes to car buying. They are Honest and dont play no games. No Gimmicks, No Hassals. Just pure Honesty

Exceptional buying experience! - nctrader

Great customer service with no hassle or sales pressure. Completely satisfied with overall transaction and detailed customer service received from Scott Watts at Empire. I would recommend Empire for any new car buyer.

Robert Glenn is the best car salesman we have had. He... - Glenndeon88

Robert Glenn is the best car salesman we have had. He looks outside the can’t box and make it happen. Thank you Rogers G

Tarheel has a great small town dealership feel but with - natedegoede33

Tarheel has a great small town dealership feel but with the large dealership services and expertise!

professional - ranger

Everyone was helpful and professional. Was taken in on time and vehicle was ready in a timely manner. Everyone interacted with me while in waiting room.

The experience that I had when I purchased my car was - Lu Anne Cox

The experience that I had when I purchased my car was incredible. The personnel were all very friendly and knowledgeable. My salesperson Mark Brown was exceptional. He went beyond to help me with my purchase. I would recommend Bord Automotive to everyone that needs a new vehicle.

Best Buying Experience We Have Ever Had! - sandyclogan

This was by far our Best Buying Experience. This dealership not only had a family atmosphere but everyone was courteous, helpful and friendly. Our sales person, Katie Reid, was a breath of fresh air. She was very friendly, knowledgeable and helpful in every way. It was a pleasure working with her. Our finance person, Greg Goode, made the signing of the paperwork a delight. He was quick to answer any and all questions that we had. Thankful for the positive experience. We found this dealership to be honest, customer friendly and a place of integrity. We felt no pressure from anyone to make this purchase. That was a first for us!

Chris went above and beyond making sure that he brought - kkorky74

Chris went above and beyond making sure that he brought out several choices of vehicles he listened to my needs and wants was one of the best experiences I've had buying a vehicle

i ordered a car from them and everything was perfect. - jmedodd

i ordered a car from them and everything was perfect. Jared Breedlove was great to work with. I would highly recommend them.

New Car Purchase - stegall7

My husband and I shopped around for the perfect car fitting our new needs as parents. We needed something with more space, at a good value, and decent gas mileage. We ended up at Gaye Chevrolet in Marshville, NC. Kevin was our sales assoicate and he was excellent. He answered all our questions and then some that I didn't know to ask! He helped me compare the competition and proved that we were making the right decision for us! I know that I can call Gaye anytime that I have questions or concerns. My husband and I are thrilled with our new purchase!

Got my first oil change and tire rotation. - isettledforthisstupidname

Got my first oil change and tire rotation. Kevin and Eric were very helpful and courteous. Great communication.

The customer service is very questionable. Bought tires... - Joni

The customer service is very questionable. Bought tires here last year and now they will not honor free tire rotation. They claim I have to have an oil change with the rotation. I get free oil change where I bought the car why would I pay for them? They also DO NOT honor the coupons that Chevrolet mails to me. I will NEVER be going back here.