Customer-Centric Experience - Zachary Mathews
From start to finish, my experience with Roush Honda was top notch. From the time that Jeff contacted me about continuing with the Roush Honda family as my lease ended to signing my leasing paperwork, they provided a costumer-focused experience. Jeff wasn't pushy, but rather listened to what I was looking for and exceeded expectations. I will absolutely go through him again in the future or if we are looking to add to our fleet of Hondas in the family.
Also, Karen was fantastic. Efficient, thorough, and a kind personality that makes the entire paperwork process easy .
Finally, Casey is a consummate pro. He remembered our conversation from the first time I shopped at Roush (3 years ago) and made it a point to stop by and see me again. With all the customers that they have coming through there, this showed that the Roush Honda family is just that, family.
New CRV - sarabg929
Joe Zingale was great to work with, very flexible and accommodating as well as friendly. My experience was very positive and I felt comfortable making my decision for my new CRV.
Courteous, friendly, and informative - justalooker
Ray gave us a lot of good comparative info about the RAV4 and the CRV. He also compared different model years and used his own personal car interests/experiences to help us understand that he knows what he is talking about with customers own car preferences. He seems honest and genuine.
The only constructive criticism I would like to give him is he might want keep his voice a little less loud and especially when he is laughing.
Great people to buy from! - Happy customer
This is the 4th vehicle we have purchased from Glockner.we appreciate the professionalism of all the staff and return because of how easy and fair they are to deal with. Have actually compared prices and found them to be the most reasonable. Happy to be part of the Glockner satisfied customers.
Lease of New Honda Accord - Jeff Hulett
Nathan Lancry, Dennis Jenkins and the enitre team at Jay Hond were wonderful to work with. I would highly reccomend them to friends and family.
Great Sales Rep. - MrAnnoyed
Mohsen is great to work with; not pushy at all and very friendly. I purchased an Odyssey for my wife a few years ago and Mohsen was my sales rep. I specifically went back to Jeff Wyler on Colerain Ave. due to my great experience with Mohsen who, again, I worked with in purchasing my Accord. I got a great deal on both vehicles. My son wanted to meet Mohsen and is planning on working with him when he is ready to purchase his vehicle after college graduation.
fast professional service - Randy 55555
My safety recall, tire rotation and oil change were completed on time as promised. I appreciated the additional maintenance checkup on other important operations/parts.
Buying a Honda SUV - nancy40917
It was a comfortable experience buying my CRV EX-L. Steve gave his all to us from explaining the SUV to the paperwork. He also made sure we received the best possible price by working with his managers. Steve made sure I understood all of the features and helped us set everything up in the SUV. Steve even watched while I drove off the lot. I felt completely comfortable and satisfied with the purchase. I am so glad we received Steve's name from a friend of my husband. It was a GREAT experience.
HONDA HRV - Mark W.
Great car buying experience. Thorough explanation of the HRV's features. Financing was quick and painless. A short video was viewed outlining all the perks the dealership has to offer. VIP program is a nice no charge benefit.
Top Reviewed Specialists At This Dealership
Saqib is amazing! - Panda3117
We were in need of a new family car for my husband. He had a Subaru WRX and the baby's carrier with base did not fit behind the driver or passenger seat, so we had to have her in the middle. As this is our first baby, we would need a different vehicle if/when our family grew bigger. We went to Toyota West and looked at the Camry and the Corolla. Then we came to Germain and Saqib Naeem found our new family car! Very quickly he brought up the available cars that he though would be good and the first car my husband test drove was the one! A Honda Accord, that is also blue like his WRX! This car has everything we need for our family and Saqib found it for us! We are extremely grateful to have found our vehicle via Saqib.
EXCITING - Stacy.hebel
Great personality and disposition. Put me and my husband's needs at top priority. Never thought I would walk away with a car but him and Ted made our dreams come true. I recommend Stacy to everyone looking for a car!
George is the best salesperson you could ask for! - Andrea Smith
George helped us get into a Honda Civic today! He was very courteous and willing to answer any questions we had. He's such a gentleman and you don't worry that he's a stereotypical salesperson just there to make commission. There is no other salesperson I will use again. George is the best!
Awesome - Steven W Valentine Sr.
Everyone is helpful, work hard to get you financed with the lowest interest rate regardless of credit score. Would highly recommend there team to anyone.
Professional, helpful, patient, and accommodating. - th3naman
Jason (sales), Pam (sales manager), and Patrick (and his trainee) in finance were great. I knew what I wanted and what I wanted to pay and I was particular about how the process went. It was not their normal customer, I am sure I was not easy to deal with as times, but they went out of their way to work with me and got me the deal I wanted.
Performance Honda - Christina1717
My husband and I turned in our leased Civic. We had some billing issues and spoke with Dave Berning who resolved them immediately.
Appreciated the help and would recommend to a friend!
Amazing! - Gc2001
I was just in their with my car right before Christmas and had a great experience like always! I dealt with the same girl I always do and she made the experience memorable! She had a loaner car all ready to go for me and called me when my car was ready to go! Will continue to keep going back because of her!
Very Positive Experience - Ohio49
The sales associate with dealt with in purchasing our vehicle was Zach DeVol. He was very professional, courteous and helpful. As a matter of fact, we found everyone at Apostolakis to be very friendly. All in all, our experience was very positive and I would not hesitate to recommend Zach and Apostolakis.
New Honda Owner - Msquad
We just bought a beautiful Honda CR-V Touring. We had a wonderful experience. Our salesman is a smiling, knowledgeable, energetic young gentleman. His enthusiasm in making sure we were getting what we wanted made us feel we were at the right dealership. He helped/helping us to understand the workings of the new technology so we get the full benefit of our new vehicle. And encouraged us to come back to him with any questions we may have with learning the ins and outs of the cars functions. This young gentleman's name is Shawn Risner. We can assure any car shopper that Shawn will make car buying a painless experience. I hope Shawn will still be at this dealership when we come back to purchase another Honda product. Thanks Shawn.
Classic Honda helped me into my 1st brand new car!! - Britwulzen
I've always bought used in the past and decided it was time to get a larger family vehicle and we would need something reliable too.
Nate C. and his coworkers at Classic Honda in Streetsboro were so awesome! Nate was patient with me as I decided what I wanted, what I could afford and what was a best fit overall for our family.
I left in a brand new 2017 Honda Odyssey! I never thought I'd be a van owner in my life but the Odyssey looks as luxoruous as it drives. I love it, my husband loves it AND love it!!
Thank you Nate and everyone else at Classic Honda for hooking us up :)
Friendly Customer Service - lhardesty
Beginning with the scheduling with Sue, to the service call and the check out, everyone was exceptionally nice and helpful. The key drop and the car wash were very nice touches.
our experience - cat lover 242
We found the Brian Russ extremely helpful. We had went on TrueCar before going and not only did they honored the price quoted but they gave us a better one. We never felt pressured and felt very comfortable with talking with Brian. When we picked up our car Brian went over everything with us and made us feel free to call with questions. Thru the process we never felt lied to or had high pressure tactics. This was a very pleasant experience We love our Honda
Epitome of slimeball dealership - scootr68
We were looking to trade in our immaculate condition 2009 Ford Edge with 44k miles for a 2012 Jeep Wrangler. Our Edge books at $10k+ and they offer $8k. I've never been more insulted in my 30+ years of buying from dealerships. Seriously, you have to have some big stones or think people are stupid to low ball like that. Needless to say I will make sure none of my family, friends or associates give you a dime of business. I'm still in disbelief over this.
Great! - Calafatis
Very professional service staff. Got me in for an appointment in a short notice. Got my oil changed and tires rotated in a quick amount of time.
Great, honest, reliable staff!! - Bonita
I was very blessed to have dealt recently with Pruitt Honda, and was able to get a very nice, affordable 2015 Honda Civic! I would like to truly thank Rachael (finance), Abigail, James, Havarre, and the rest of the staff involved with the processing of my car! I love it, and it really saves on gas quite a lot!! I thank them also for being patient, understanding of my needs and to put me in a very affordable, great economic car! This is where I would recommend anyone looking for a good reliable car, SUV, etc. Once again, thank you so very much!
job well done - ryebread
scott romans and his team did a great job helping my son find a car all the people we delt with did a great job
Regular service - Krr
Was able to get in on short notice and was treated in a very professional manner. Even though I was early, they took me in the order arrival.
Excellent service and a great price for my trade-in. - Todd - Stow, OH
I purchased a Honda CR-V from this dealership and it was the smoothest car buying experience I have ever had. No run-around, excellent service and we got more for our trade-in than any other dealer was willing to offer. Highly recommend.
Very poor customer service - Low balled trade in - Daz_024
After talking through email trying to get a quote on a new Honda Civic EX-L I decided to go test drive one. When I arrived Iain was finishing up with another client which wasn't much of a big deal. After ten or so minutes we were able to test drive a vehicle. After returning I was instructed over to his desk to fill out a credit application. On his way back from getting this report he stopped and started talking to another client. This went on for twenty minutes or so until he finally stopped over and said "sorry I need to walk this client out." I proceeded to wait another twenty to thirty minutes waiting on his return. If you have any other options CHOOSE a different dealership! I could've gotten better service from a Taco Bell employee trying to sell me a car. I will never return to this dealership. Terrible. Service.
Great new car buying experience compliments of Jeff Toelke - Jill G
I purchased a new accord from Honda East December 2016. Jeff Toelke was absolutely amazing to work with! He made everything easy, listened/attended to all my needs, and helped me find the perfect car for my family! Jeff definitely goes that extra mile to make you feel at ease. Thank you for such a wonderful car buying experience!
Tricky sales tactics, service for window tint C - badexperience
Tricked into a fidelity plan and then tried to have my windows tinted and its got bubbles, a scratch, and uneven front windshield, iI paid good money for a correct job to be done, it should have been after them having the car for a week.
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