Great job!!!!!!!! - Steven581169
I took my 2017 Pacifica in for its first oil change and I received excellent. They got my van right in and they did a great job!!!
Happy Customer - Steph1
A HUGE THANKS to Matt, Bill, and Chris.. for helping me get into a new car. I appreciate your kindness and understanding to my situation.
Great Customer Care ends with dream vehicle - sexygrannyof 7driving#chrysler200#lovingit
I went into the Bob Moore Chrysler Dodge Jeep Ram of Tulsa and I was greeted with smiles from all the employees and respect but my salesman was Mr. Ant'Juane "Peanut" Baul. This young man took out time, he listen, asked me a few questions, showed me what was available; listened to me some more with utmost respect,. Then he went to work, he found just what I wanted and asked for. When I say this young man put his customer first he does and within his power he works on your behalf. He works hard to earn your respect and your trust.
When he asked me to test drive a certain vehicle it was his first suggestion, which as a woman I turned him down, but when I say I drove that Chrysler 200 - 2016 off the Bob Moore lot, my goodness, I feel in love hard. Yes, after that first test drive I knew it had everything I wanted and more. I am proud to say I purchased it and I still in love with, good drive on the highway, smooth drive, large trunk space, looks like a foreign car so it looks as if you spend way more than you did. It has all the new tech items inside and the mileage on this one is beyond wonderful. So I would recommend this vehicle to anyone.
So yes, I recommend the Chrysler 200, but more importantly I recommend the care you receive when you in the market for a car to go to this dealership and call on Mr. Baul , you will be glad you did! He is the best!!!!
Good experience and a good deal - Drkoriesh
I bought a used Toyota Highlander in a very good condition for a very good price. The sales person was very nice and service was exceptional. They will not let you go without being satisfied and having the car you want!
Thank you! - Bscurby
Thank you so very much for making it right! I appreciate it very much! I will be a customer for life and will definitely refer everyone to Fowler Dodge , Brenda Curby
Jason Hurley - Ford Focus
We were greeted by Jason Hurley and he showed us a Ford Focus. It was a great deal and we went home with the car..
Had Truck Serviced at Turnpike numerous times,, No... - Swenson77
Had Truck Serviced at Turnpike numerous times,, No Problems what so ever,, Good work,, on time,, came out clean,, The only Concern is leaving keys in vehicle when finished & leaving vehicle unlocked !!!!!.. I prefure to be Handed the keys when vehicle is finished by the person being paid for services rendered... Much safer that way
Great salesman! - hpygirl74
My salesman was exceptional. He took all the time necessary to answer all of my questions and discussed all of the features offered with each vehicle package.
Great customer service - Darin Riddles
We purchased a used vehicle here and had amazing service from the sales department. We had a few problems almost a year later and used the service department due to the warranty. This is one of the best service departments I have ever dealt with. Our service writer, "Bill" Dobson, is very knowledgeable and helpful throughout the repair process. Spoke with him several times and he was always helpful, happy to speak with us and answer any questions so that we knew exactly what was going on and what to expect.
I would highly recommend this dealership for any of your needs.
FANTASTIC SERVICE DEPARTMENT!!!!!!!!!!!!!!! - Ron
On the morning of October 11th I broke down in Ardmore and could not find anyone to make repairs. Spent the night and called Carter County Dodge and talked to BRIAN HERELL said get it towed to them so they could see what needed to be done. After the front end tech pulled off the passenger side front wheel he found major damage from a outer wheel bearing which called for a new spindle and bearing. The parts department tried everywhere to find the spindle, but the only one was in Florida and it would take 3 days to get it. Got a rental drove home to Broken Arrow, Oklahoma and drove back down on following Friday to pick it up. Got there and they had not got it done because of job that took a lot longer than they expected. After I explained my problem to Brian Herell and the fact that I had my 3yr old grandson with me and that the rental had to be returned by 6 p.m. Brian gathered a crew and they jumped on it and got it done for me. This the first time that I've ever had a service department take this GREAT OF CARE of me and my grandson. I WILL ALWAYS REMEMBER THE PEOPLE THAT BENT OVER BACKWARDS TO HELP ME. I REALLY ENJOYED TALKING TO THE SEVERAL SALESMAN AND ALSO HOW THEY TRIED TO HELP ALSO. WHEN IT BECOMES TIME TO BUY ANOTHER TRUCK THIS IS THE DEALERSHIP THAT IT WILL COME FROM!!!!!!!!!!!!!!!!!!! THANK YOU BRIAN AND THE TECHS FOR YOUR HELP!!!!
Unprofessional Sales Staff - Kezrms
Went to look for a used car for my son going off to college. Was greeted by a young man that took us inside to find a list of cars that met our criteria. The cars he found matched our criteria but were complete junk. All of the cars were dirty and had not been cleaned up. Found one car that we were interested in and took a test drive. During the drive the young man used more F bomb's than Kevin Hart.
We ended up going next door to the Honda dealer and buying a better car with a professional sales staff.
Great Service - Triple77
Great job. Quick and professional. Diagnosed my problem quickly, ordered parts and completed the repair within an acceptable time. Would recommend SWAG to anyone looking for quality service.
Great experience - Lois
Bought a new jeep from Roberts. They were awesome to deal with . Fast service not pushy called and checked on us numerous times after the sale. I would definately return there and recommend them to others.
They could care less about doing what's right for the custom - zodac1976
As part of my deal on my brand new 2016 Ram Ecodiesel 1500, they were to install a spray in bed liner. They sent my truck over to Pro Tech, who completely destroyed the bed with liner they installed, they sent it back and all they did was add more bed liner spray to the already messed up job. The dealership told me that they would have their system in the first week of April and they would completely remove the bed liner and put in a new one. Because of all the crap I had to deal with they also tinted the front windows, however when I took my truck up for them to do it. They were only able to get out about 60% of the old bed liner and the resprayed it, the bed liner still looks like there is running paint everywhere in the bed. I told them if the cleaned up all of the overspray and put on a folding hard bed cover we would call it good. About a week later the sales manager calls me and says that they had installed one this last week on a guys truck and he didn't want if that was ok to put onto my truck and I said yes as long as it wasn't damaged at all. When I went to go look at my truck after it was installed the xxxx thing had severe hail damage on every single panel, well the sales manager was like oh I had no idea it was damaged and now they are saying they are done trying to fix things and that because my truck is always dirty that you can't really see the damage anyway so what's the big deal. The big deal is YOU MESSED UP MY 53K TRUCK AND NOW YOU WONT FIX IT THE CORRECT WAY. These guys are dirt bags don't ever deal with them.
Excellent experience! - Vicki Kelley
Doug was great! He explained everything about the car and made his part of the purchasing of my car excellent and easy. Everyone else was very helpful, kind and considerate. I don't like the loud, pushy car salesmen and was fortunate not to have to worry about that at Westpoint with Doug. Thank you to all who made it possible for me to get my beautiful new Charger!!
It's all sunshine and rainbows until something goes wrong - d3plus
We purchased our 2014 Fiat 500L in Nov 2013. Everything was fine up to the first oil change. It took the dealership all day to do a simple oil change. When I retrieved my car and drove home I noticed as I walked away that something was hanging underneath the car. I inspected the underneath to discover the skid plate that is "loosened" to do the maintenance had not been replaced after maintenance. I return to the dealership and again took hours for this to be completed. I gave the dealership the benefit of the doubt several more times, should have gone somewhere else after the second time, but to no avail this simple protective cover stumped the department every time my Fiat needed an oil change.
The next issue I had was with the license plate lights. I explained to my advisor the computer would tell me the light was out. I would get out of the car check the light, tap the lens cover it would come on. I allow them to investigate it. I get a phone call and said advisor tells me it's a burned out bulb and proceeds to charge me $32 to change a bulb! I explained to him as politely as I could that I did not ask you to change the bulb as there was nothing wrong with it. This same issue kept occurring until I insisted this is under warranty, as I had only had the car less than 6 months. It took them over a week to fix this issue because the dealership doesn't have a dedicated Fiat mechanic or replacement parts on site.
The last issue and the reason I will not go back to Chris Nikel. I take said car in for scheduled oil change. I get a call at the end of their business day that they have lost my keys! They proceed to tell me they can't re-key my car because they don't keep replacement keys for the Fiat. What? Are you kidding me?! The keys have to come from Corporate. To make this very long review short, I know too late, after 2 weeks of calling everyday and getting the run around, it took me telling them that if they did not get my key I'm taking their loaner car to Florida in 2 days for two weeks and I will not be paying for any mileage (it was my vacation planned way in advance). A miracle happened the next day! Mysteriously overnight a replacement was located!!!
Now, I would not recommend their service department for anything but it's inevitably your decision. You may get lucky and have exemplary service. I hope you do.
Gabbie is awesome! - FernMountainPhoto
Gabrielle is one of the kindest people I know. She is helpful and just amazing. At work and away from work she is the same person-amazing! Awesome doesn't begin to describe her. If you are shopping for a new vehicle, go talk to Gabbie! She will take care of you!
service department techs are inexperienced and lie. - Downer488
I went in with a dodge b350 van. It had not been driven very far for a few years and I told them to update all that would make it safe to drive. They called me and said I should have them change the oil and that everything else was good. They produced a 25 point inspection that they said they had done. The inspection included radiator, wipers, brakes and transmission and tires, etc. Long story short the rain came on a 350 mile trip and did not stop. When I turned on the wipers they did not work. The engine quit working after 300 miles due to a clogged radiator and before that the brakes stoped working consistently. The brake fluid was very low and very dirty and I had to add fluid to the container for the.brakes
Recall for Chrysler Airbag - 174LadyCooke
Mechanic stated recall work to update airbag had been done airbag light continued to come on, This happened twice. Finally took to another dealer and the repairs had not been done. . Later found out the airbag would not have worked if happen to be in a wreck.
Would NOT recommend service department.
Worst place ever to get maintenance work done - Dannyp1234
I scheduled my 2015 ram 1500 last week. I dropped my truck off sunday night it was scheduled for monday morning. My truck didnt make it into the shop till Wednesday afternoon for back up camera and a oil change. My truck has 32000 miles on it and i have the platinum warranty on it and they said it wasnt under warranty because it looked like the wires were pulled out so i paid 305.00 to get it fixed and when i inspected it after they just put it in and left it hanging didnt zip tie it back in and they didnt do my oil change so now i have to take it back to get that done. This is the worst service i have ever had expecially when u pay almost 40000 dollars on a brand new truck. I will be taking my vehicle to a different dealer from now on and ill never buy a dodge vehicle from southpoint again
Bad treatment - Purcell7766
We were not showed the inventory of cars. They tried to sell us one particular vehicle. As our salesman was talking to us, another salesman was trying to sell the same vehicle to another customer.He priced the vehicle for around $6,000 over the blue book value of the car. Then he used our trade in vehicle and a voucher that we got in the mail and said he was bringing the car down in price to meet the Blue Book value that I told him I looked up.. during the visit we were switched from 1 salesman to another. My husband noticed some things broke on the car everybody was being shown he said it looked like that car probably was in a wreck before. The mailer we received in our mail showed we had won something, which was just a scam to get us to come in. We left with a $5 Walmart gift card and no vehicle from them. I will not go back and I will try to inform all my family and friends so they don't go there either.
scam artists!!! - don0463
My wife and I went in there to see if we had won a prize, then decided to look at some cars. We were interested in A 2014 Chrysler Town & Country van, and wanted a particular color, but the salesperson took our registration to the manager and kept telling we needed to buy a different one. When they finally agreed to sell us the one we wanted, they raised the price by over $10,000 dollars (we checked the internet price $19,994,while waiting) to $29,998, and then gave us the discount on the flyer. When we told them they were crazy, the Manager, Ryan, McMahan, came over and said the internet was the wrong price, but gave a little bit of a price break. We told him he was crazy and we could buy this van for $8,000 less at another dealer, and to give us our keys back! (Yes, they valued our car at $5,000 less than Kelly Blue Book!) When we asked for our keys back, Ryan said to buy the van at the price we discussed, drive it for a year, and we would get what we paid for it on trade, or more!
Run, don't walk away from this dealership because these are REAL SCAM ARTISTS! We will tell everyone we know not to shop there!
Poor Service - Douglas54
I recently was traveling back to Oregon when my engine light came on in Ponca City. I called this dealer to see about having it checked out to see if it was safe to travel home. It takes less than 10 mintues to run an electronic check. I was told they did not have time and was told of a dealer in Kansas that I possible could go to. I thought, if Dodge dealers, after buying so many Chryler products over the years, cannot help stranded motorists then I should buy another make of automobile.
Crooked Dealership, Never do this again…. - tshara19
After a year back and forth we still haven’t gotten the extra warranty off the vehicle that we never purchased in the first place. I have been up there personally to try and straighten it out and no one seems to help or care. After finally reaching someone with authority, the individual says the they would help but in reality nothing comes from it. Still stuck after a year in a car that had an extra $3K tacked onto it for no reason. Crooked Thief’s…. I cannot believe they are in business. Do not shop here.