12 Oklahoma INFINITI Service Centers

Jared Hannah Service Advisor took excellent care of me - Lea Wells

Jared Hannah Service Advisor took excellent care of me with my Infinite QX60. I will always use his service dept for ALL of my service needs going forward. He is polite, professional, and went above and beyond for me.

Bought a BMW down the street and couldn’t even get - dduke.thompson

Bought a BMW down the street and couldn’t even get greeted when i walked in for service. Jackie Cooper has NO equal when it comes to customer service and satisfaction. My salesperson was Mushtok and I don’t think i’ll ever buy another car from anyone else. Courteous, conciensious, attentive, professional, and totally customer centric. If he was busy when I came in there were 3 other people asking if they could help me. In summary, you get what you pay for. At least at Jackie Cooper. Thanks for the great serviceand all you do for your customers.

Stay away or you will be sorry - James, Bob123

After a wreck our insurance company suggested Bill Knight collision repair as it was one of their "preferred" shops. Ignorantly, we followed the insurance carriers advice instead of doing research and selecting a shop on our own. The repairs were first promised to be complete within 10 days. It actually took 23 days, a lot of frustration, and serious bouts of high blood pressure, before we finally got our car back. During that time we were promised six different completion dates, followed by a multitude of excuses for the various delays. We had issues over the parts that were used, the promised "life time" warranty that actually does not exist, and an issue with painting. Our experience over this three week process is best described as a nightmare. The level of incompetence was simply staggering. Had it not been so frustrating, the multitude of delays would have been comical. It became my habit to wait by the phone, on the date(s) the car was supposed to be finished, to see what the next excuse would be for another delay. On the final day, after we were told the car was ready to be picked up, we traveled to the shop to find the replaced wheels on the car were not correct. The wheels on the driver side of the car were dramatically different than the wheels on the passenger side. Needless to say, my opinion about Bill Knight Collision could not be worse. We are a "Ford" family, but we will never step foot on Bill Knight's dealership again. Not to buy a vehicle and certainly not to have repairs made to any vehicle.

Appreciation to Mr. YAN BROWN - GS1324

Mr. BROWN is one the most helpful person at Bob Moore Infinite in Edmond, OK. He has really made a big difference in the service department. He has made it world class service. Thank you, Mr. Y. BROWN excellent services.

Brought car in for hail damage repair in July. Still... - Paullie

Brought car in for hail damage repair in July. Still cannot get any answer when I can get my vehicle back. Going into 4 months now for $7,000 repair-something is seriously wrong with this horrible shop. This has created an untenable hardship on me to not have my vehicle for this long. May lose my job if I continue to miss work because of no vehicle. I will tell everyone I can about my unbelievable bad experience.