12 Oregon Suzuki Service Centers

This was the worst experience I have ever had getting my... - nronni

This was the worst experience I have ever had getting my car fixed. My car was having troubles around Xmas, so I made an appointment. On the way to the appointment, my clutch went out. Gladstone Suzuki/Mitsubishi took 2 weeks to fix it. They did not offer me a loaner car, so I was without a vehicle over the holidays and had to inconvenience my family to get to work. When I finally picked up my car, after they had assured me that it was all fixed, I discovered that they had only fixed the clutch and hadn’t even looked at the original problem, the problem that I had made the appointment with them for in the first place. I took it back in and they “adjusted some screws” and gave it back to me. This did not fix the high idle problem and if they had taken for a test drive, as they had claimed, they would have noticed that the problem was not fixed. Robert, the counter guy in the service department, apologized, said that it was the air intake valve, and he’d call around to find one, credit the cost of the screw adjustment, and call me back. That was the last I heard from him for 2 weeks. Finally, I called and complained to the manager, Mark. Robert called me that same day, miraculously having found the part that same afternoon! So I made an appointment, took my car in, and even though it was only going to be a 2 hour procedure, they gave me a loaner car this time. That was 2 weeks ago. Robert never bothered to call me; I always had to call him. When I did, he would tell me that the company sent the wrong part, but the new one was coming and my car would be done on X. X would pass and I’d call the next day (again, Robert never bothered to call and explain) and Robert told me they sent the wrong part again. This went on and on, he’d give me a date, and on that date, the part would be wrong or missing or defective, but he assured me that this time he’d have a new part sent overnight and he’d only charge me the used price. Finally, I called and got the manager and discovered that Robert had lied to me and that he was still searching around for a used part. I got angry and the manager, Mark, sorted it out and I picked up my car yesterday. The long and short is that I brought my car in over Xmas and I just got it back fixed yesterday. It’s March. Their customer service is terrible and they lie to you repeatedly. If you take your car here, I hope you have a 2nd one to use while they kidnap yours and you are prepared and have the time to regularly call them to check in, because they won’t bother.